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Reviews

4.6

56 reviews
5
(44)
4
(8)
3
(1)
2
(0)
1
(3)
  • Product Quality
    4.6 (34)
  • Return Claim MadeYes (1) · No (37)
  • Warranty Claim MadeYes (0) · No (38)
  • Product Appearance As advertised (86%) · Not as advertised (14%)
  • Customer Service
    4.8 (32)
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Thereseb

TheresebSydney, NSW

custom made perfectly

published

Staff in store were very helpful and professional, made the whole process very easy. All details were checked thoroughly and each step was explained before order was completed. Highly recommend. We love our custom made entertainment unit



Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
Store LocationCaringbah NSW
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Review collected in partnership with OZ Design Furniture

Michellej

MichellejSydney, NSW

  • 2 reviews

Love my new furniture

published

Great range of beautiful wares. Customer service fantastic. Especially from Lauren. Good quality furniture. Didn’t need to assemble anything and furniture taken to the car. Didn’t need to wait long for my order.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationCaringbah
See all answers

Review collected in partnership with OZ Design Furniture

Lisab

LisabSydney, NSW

Love how it fits the room and brings life to it.

published

We loved the store. There was a lot of different ranges to choose from and the quality was very good.
We found what we wanted and are very satisfied with our product.
The staff were super helpful and very friendly.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
Store LocationCaringbah
See all answers

Review collected in partnership with OZ Design Furniture



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Jant

Jant

  • 2 reviews

An excellent experience

published

I entered the store not expecting to buy. However, the range (especially when I looked at the catalogue) was so extensive that I became interested, followed up with some excellent sales personnel and went on to purchase one item and have another on order. I would gladly order again from Oz Design.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationCaringbah
See all answers

Review collected in partnership with OZ Design Furniture

Mandy

MandySydney, NSW

  • 3 reviews

Absolutely Wonderful Service and Beautiful Furniture

published

Lauren from Caringbah was without a doubt one of the most wonderful, attentive and professional ladies to deal with. Nothing was ever too much trouble and even with a few hiccups along the way, Lauren ensured we were informed and updated.
Our “Hamptons” furniture is exactly what we had hoped for. Oz Design have been a wonderful company to deal with.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationCaringbah
See all answers

Review collected in partnership with OZ Design Furniture

Stevel

StevelSydney, NSW

Got what I wanted off the floor

published

Saw a side table on your website. Have been looking for ages and finally found one I liked. Went to your Caringbah store where they had one on the floor. I didn't want to wait to get one ordered so the staff sold me the one on the floor which I appreciated.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationCaringabh
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Review collected in partnership with OZ Design Furniture

Excellent customer service and products 10/10

published

Excellent customer service and very satisfied with the product purchased from the Caringbah Ozdesign store . As this was my first purchase at Ozdesign, the sales person Trudy H was very professional and prompt with placing my order for a table that was not in stock at the store . I am very happy with my purchase and looking forward to purchasing more items

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationCaringbah
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Review collected in partnership with OZ Design Furniture

Very Helpful Staff and Love my New Sideboard

published

Cassie B was the sales person when we paid a deposit on this product. Very helpful and willing to answer questions that we had. Not sure who it was when we picked up the product but whoever it was went above and beyond . Thank you

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationCaringbah NSW
See all answers

Review collected in partnership with OZ Design Furniture

Nic

NicSydney Surrounds, NSW

  • 3 reviews

Very happy thank you

published

Great service. Thank you the whole process was very easy a pleasant experience and very good customer service. thank you.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
See all answers

Review collected in partnership with OZ Design Furniture

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Paul

PaulSydney, NSW

  • 2 reviews

Outstanding service to match quality furniture.

published

Other companies said “no stock, seven week wait, too difficult, too late.”
However, the staff at OzDesign Carringbah (notably Lauren) said, “Let’s work out a solution. Let’s match our stock to your taste and requirements.”
Personally delivering the warranty pack to our house was the icing on the cake, beyond the call of duty.
Our new corner suite was delivered to our new house on time, in perfect condition, and we love it. It’s perfect ... and so was the service from OzDesign. Thank you.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationCaringbah
See all answers

Review collected in partnership with OZ Design Furniture

Great service and product

published

Extremely helpful staff (and not "pushy"). Also an easy pickup process. We love our new sideboard.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationCaringbah
See all answers

Review collected in partnership with OZ Design Furniture

Price, service, delivery - all great!

published

Shopping was a delight. I was actually shopping for something that I couldn't get at OZ but saw good furniture at really good prices. The sales consultants that I spoke to on three separate occasions were extremely attentive and helpful. Also the delivery was prompt, contact made and 2 pleasant persons to handle the furniture.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationOZ Furniture, Caringbah, NSW.
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Review collected in partnership with OZ Design Furniture

Juliet

JulietSydney, NSW

Found exactly what I didn’t no I was looking for

published

I wasn’t sure what I was looking for, more sure of what I didn’t want. Having a wander around the store I could quickly eliminate and found the perfect sofa for my space

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationCARINGBAH
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Review collected in partnership with OZ Design Furniture

Michaelg

MichaelgSydney, NSW

In store staff okay - delivery pathetic

published

Store was okay and selection average. Quality of product okay - fortunately it was a lesser price item so quality was expected to be lower. Fill in words to allow form to process -stupid

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationTaren Point - upstairs
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Review collected in partnership with OZ Design Furniture

Perfect sized extension dining table

published

Easy access to furniture on display.
Good quality of furniture available.
Excellent delivery service. Table was delivered fully assembled, which was very helpful and matched our furniture perfectly. Delivered guys were very friendly and efficient.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationCaringbah Oz furniture
See all answers

Review collected in partnership with OZ Design Furniture

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Outstanding customer service

published

I went into the store not really knowing exactly what I was looking for. The sales lady couldn’t have been more helpful. She not only met my expectations of customer service but surpassed them.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationCaringbah store NSW
See all answers

Review collected in partnership with OZ Design Furniture

Exactly what I was looking for

published

A bit confusing with main store & pop up store upstairs.
Cash reg desk hidden at back of store.
When staff finally located they were very helpful/polite.
Armchair I bought is exactly what I was looking for & Australian-made. Good range of fabrics to choose from.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationCaringbah
See all answers

Review collected in partnership with OZ Design Furniture

Steven

StevenSydney, NSW

Service was first class

published

Navigation of the store was easy, plenty of room.
The store had a wide range of stock.
The item i purchased was exactly what i was looking for.
I am a terrible handyman bot found it comfortable following instructions.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationCaringbah
See all answers

Review collected in partnership with OZ Design Furniture

Great service

published

Very easy as we knew exactly what we wanted, only waited 4 days for delivery, pick up at Caringbah was perfect for us,
Our chairs look fabulous & are very comfortable

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationCaringbah
See all answers

Review collected in partnership with OZ Design Furniture

Love Hamptons Style Furniture !

published

Looks amazing and so happy with the purchase! Quality is amazing & love the matching Hamptons products which were also purchased this year from same store. I was happy it came in a few sizes. No assembly required, the delivery came when expected and they were very great. Always a returning customer

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationCaringbah Sydney
See all answers

Review collected in partnership with OZ Design Furniture

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