MargieSydney Surrounds, NSW
- 2 reviews
Wow we love it!
The staff were very helpful in store.
Our order came within the time frame we were given. Delivery was on time and the sofa and recliner are beautiful and comfortable. We are delighted with our purchase.
1 comment
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NEIVYSydney, NSW
Very knowledgeable and explained everything very well
Lysandra was very helpful. We had been to a lot of other stores prior to Plush and the customer service Lysandra provided was superior to the others. She was very knowledgeable and we come out of the store feeling very comfortable about our purchase
Regards
Kevin and Naomi
1 comment
Plush Sofas A.Plush Furniture
Hi Kevin & Naomi,
We are so pleased to hear that you received excellent service from Lysandra. We will pass your appreciation onto her. Hope you enjoy!... Read more
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The reviewer stated that an incentive was offered for this review
chloeSydney, NSW
Most Comfy Couch Ever
We already have a Plush Sofa that we love but need a bigger couch now that we are moving into a home. Voki at Belrose Plush helped us buy our current couch and she was great thats why we came back and secured out second one :) She was great in helping us choose a suitable fabric and couch for our needs. Couldnt thank you enough! We then met the girls at the penrith store and they were just as helpful and put the order through for us!
Thanks Plush! We cant wait to receive it
1 comment
Plush Sofas A.Plush Furniture
Hi Chloe,
Thank you for sharing on your overall Plush experience. We look forward to passing your kind words on to our Belrose and Penrith Teams. Looking forward to your next visit!... Read more
Warm regards, Plush Think SofasSimilar opinion? Write a review on ieatwords.com.au!
wonderful service and products!
The ladies at plush Penrith where really helpful with all my questions! I wasn’t pressured into purchasing and was spoken about all my options, overall really good experience and happy with the product!
1 comment
Plush Sofas A.Plush Furniture
Hi Lillian,
Thank you for your feedback! Lovely to hear that the girls from our Penrith Team were happy to assist throughout your selection process. We will be sure to pass on your kind words.... Read more
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JustinSydney Surrounds, NSW
Love our new lounge!
We bought our new lounge from the Penrith store and we were extremely happy with the ease of purchase, the range on offer and the helpfulness and knowledgeable staff. The delivery team was also outstanding in getting it into our home and setting it up carefully.
Lysandra was particularly helpful when showing us our options in store!
1 comment
Plush Sofas A.Plush Furniture
Hi Pre,
Thank you for sharing such great feedback on your Plush experience. We are so pleased to hear Lysandra was able to assist you through your sofa selection process and that the delivery team w... Read more
ere outstanding. We really do appreciate your kind words.Similar opinion? Write a review on ieatwords.com.au!
JackieBSydney, NSW
Great customer service
We called in just to check out the sofas and found the range and quality to be excellent. Fiona was most helpful and we decided to buy there and then.
1 comment
Plush Sofas A.Plush Furniture
Hi Jackie,
Thank you for sharing - we will be sure to pass on your kind words!... Read more
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Customer service saved the day
My wife and i were in the Penrith store looking to buy a sofa. After wondering around for a while unattended, my wife said to me how there was a lack of interest from the sales staff. We were moments away from walking out when we were approached by Victoria (Tori). Her enthusiasm, professionalism and big smile was all it took convince my wife and i to buy the lounge. It arrived 2 days ago and we couldn't be happier with it. Also the delivery company were first rate. They arrived on time, were polite, assembled the lounge is a timely manner and cleaned every piece of rubbish. I wish i knew the companies name so i could give them a positive review as well.
1 comment
Plush Sofas A.Plush Furniture
Hi Luke, thank you for taking the time to share your valuable feedback with the team. It is lovely to hear of Tori's determination in finding the perfect fit for your home. Our Sofa Specialists take p... Read more
ride in leaving customers to process our range as well as be close-by for any assistance. We are disappointed in your initial impression which we will be passed on but are glad you are now enjoying your stunning new sofa. Warm regards, Plush Think SofasSimilar opinion? Write a review on ieatwords.com.au!
CaitlinSydney, NSW
Great customer service by Lillian!
We were very welcomed at Penrith Plush. Lillian was extremely helpful and answered all off our questions and showed us multiple options to choose from. Would recommend plush Penrith for anyone wanting a quality sofa and service.
1 comment
Plush Sofas A.Plush Furniture
Hi Caitlin, we are so pleased to hear of the wonderful welcome your received at our Plush Penrith Showroom. It is great to hear that you enjoyed browsing our many combinations of style, configuration ... Read more
and covers. Thanks for recommending us! Warm regards, Plush Think SofasSimilar opinion? Write a review on ieatwords.com.au!
LisaSydney Surrounds, NSW
Great Customer Service
My husband and I visited the Penrith store - we were greeted by both sales assistants on entry and were given time to wander around before being asked if we needed help.
Fiona was amazing - very thorough without being pushy - she knew each of the sofas well. We had all the warranties and fabric care explained without it being a sales pitch.
We hope our new sofa exceeds our expectations just like your customer service did
1 comment
Plush Sofas A.Plush Furniture
Hi Lisa, we are glad to hear that your experience with our Penrith Team exceeded your expectations. It is great to hear our Sofa Specialist was able to assist throughout the selection process. We are ... Read more
sure you will absolutely love your new sofa! Warm regards, Plush Think SofasSimilar opinion? Write a review on ieatwords.com.au!
KristeenSydney, NSW
Excellent service & a fabulous lounge!!
I can't express enough how fabulous the staff at Penrith Plush are!! Particularly Fiona, a BIG thank you. The lounge & chair I ordered are beautiful & comfortable. Very happy with everything!!
1 comment
Plush Sofas A.Plush Furniture
Hi Kristeen, thank you for the feedback! We are sure our team will enjoy your kind words.
Warm regards,
Plush Think Sofas
Similar opinion? Write a review on ieatwords.com.au!
Worst fabric imaginable
I made a complaint about this lounge back in May 2022 and was told to get a lint remover. The lint remover did nothing to help the problem as it is bits of dirt and grass getting stuck in the lounge/ all the lint remover does is get stuck on loose threads and pull them out! This is without a doubt the worst lounge I have ever owned and at 42 I have owned a fair few! Comfy yes. But it looks absolutely awful and it makes me sick to the point of tears when I try to clean it once a month and think of how much money I wasted on this product. Attache...Read more
d pictures of after 20 mins cleaning with a vaccuum, sticky lint remover machine lint remover and velvet lint remover. It is not lint that is the problem for this fabric! It should not be a major weekly chore to clean the lounge!3 comments
Plush Sofas A.Plush Furniture
Hi Jules, we are sorry to hear of your experience to date and appreciate your patience whilst we escalated your case to our Management Team. If you could kindly assist our team by sending through your... Read more
contact details to [email protected]. Once we have received your information we will be in contact. Warm regards, Plush Think SofasI had a call from a lady @plush last weekend. She was going to arrange for someone to come and look at the chair. Have received no call as yet.
And still waiting....wow
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Worth the wait!
Fantastic service at Plush Penrith. We haved lived in our house for nearly 2 months and our lounge was delayed by a week or so but seeing it and sitting on it in our living room is the best feeling ever.
The delivery guys - Bailey and Rlan assembled it quickly, took all the packaging and were super polite. Super happy!
1 comment
Plush Sofas A.Plush Furniture
Hi Shauna, thank you for sharing your experience with us! We are thrilled hearing that you are loving your new sofa which was definitely worth the wait. We hope your movie nights are better on your ne... Read more
w Plush Sofa and look forward to sharing your showroom and delivery experience with the team. Warm regards, Plush Think SofasSimilar opinion? Write a review on ieatwords.com.au!
Deana A.Sydney Surrounds, NSW
- 2 reviews
This is our second purchase from Plush Penrith
We were so happy with our first lounge purchased 5 years ago(now moved to a different location in the house), that we went back to see Fiona again when it was time to get one for the new space. Fiona has exceptional knowledge and we were so happy with the service she provided.
Our lounge was expected to take 12-14 weeks to be delivered, however, we were so happy that it arrived a couple of weeks earlier.
The delivery guys were great, very polite and very strong.
We will definitely purchase from Plush in the future. Seamless from start to finish.
1 comment
Plush Sofas A.Plush Furniture
Hi Deana, so wonderful to hear of your seamless experience with us. We look forward to sharing your kind words with Fiona and our Delivery Team. It is so great to hear that you are now enjoying your b... Read more
eautiful new sofa earlier than expected and we look forward to your next visit. Warm regards, Plush Think SofasSimilar opinion? Write a review on ieatwords.com.au!
Nathan BSydney, NSW
Great lounge, great service
Could not be happier with the product, all the staff were very friendly and eager to help and please. Delivered on time, assembled, and rubbish taken in 5 minutes. Perfect
1 comment
Plush Sofas A.Plush Furniture
Hi Nathan, thank you for sharing on your wonderful experience with Plush. We are so pleased to read of the great service you received both in the Showroom and upon delivery and that you are now enjoyi... Read more
ng your brand new Plush Sofa. We will be sure to pass on your kind words. Warm regards, Plush Think SofasSimilar opinion? Write a review on ieatwords.com.au!
Michelle S.Katoomba
Great furniture and customer service!
I have just placed my order and was thrilled with the information given me by Lisa at online customer service. It's great that the shield protection also provides an additional free cleaning service.
Took a quick trip to my local store and was delighted with the comfort, range of products and design of the furniture.
Thank you Plush
1 comment
Plush Sofas A.Plush Furniture
Hi Michelle, thank you for sharing on your wonderful experience with Plush. We are so pleased to read that you got the best of both worlds from our Plush Online Showroom as well as our physical showro... Read more
om. We will be sure to pass on your kind words and look forward to many more visits. Warm regards, Plush Think SofasSimilar opinion? Write a review on ieatwords.com.au!
KimberleyBlackheath
- Verified customer
Delivery oh plush lounge
Store was great staff were amazing and products of very high quality. The delivery service and there high standard of care they took with our purchase. Karl contacted us prior to delivery to arrange a time. On the day he also called to touch base. He was very friendly and very professional. I would highly recommend his services from KC2U amazing.very happy to assist in anyway
1 comment
Plush Sofas A.Plush Furniture
Hi Kimberley, thank you for sharing such great feedback on your delivery experience. We are so happy to hear of your satisfaction with the standard of care taken during delivery and we hope you enjoy ... Read more
your wonderful new sofa. Warm regards, Plush Think SofasSimilar opinion? Write a review on ieatwords.com.au!
Sue B
- 2 reviews
Fantastic customer service
Recently purchased a lounge from Sherine at Penrith Store the customer service we received right from the first point of contact to the final delivery has been great. Would highly recommend Plush.
1 comment
Plush Sofas A.Plush Furniture
Hi Sue, thank you for your recommendation of our Plush Penrith Showroom. We are so happy to hear that you have received your beautiful new Plush sofa which we hope you enjoy and we look forward to your next visit.
Warm regards,
Plush Think Sofas
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Red3647
- 2 reviews
What a pleasure
a piece of timber snapped in my couch, and I must say it would have to been the easiest procedure to get fixed! All I did was call the number and someone came out (Peter) and he looked at it come back with the part and fixed it straight away!, not only does peter turn up on time unlike some companies but he was an absolute professional, so glad we went with plush
1 comment
Plush Sofas A.Plush Furniture
Hi there, thank you for sharing your wonderful experience with us. We are delighted hearing that you loved Peter's service and we look forward to sharing your kind words.
Warm regards,
Plush Think Sofas
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SssSydney, NSW
- 3 reviews
- Verified customer
Love
Sherine was great in helping us with specific details. Lounge was delivered and installed promptly with no problems and would highly recommend plush.
1 comment
Plush Sofas A.Plush Furniture
Hi there, it is a pleasure hearing of your visit to our Plush Penrith Showroom. We are so happy to hear that everything from the purchase to the delivery and assembling went smoothly with no complicat... Read more
ions. Thank you for taking the time to leave such kind words which we will be sure to pass on and we hope you are loving your beautiful new sofa. Warm regards, Plush Think SofasSimilar opinion? Write a review on ieatwords.com.au!
mozz67Sydney
- 4 reviews
- 9 likes
useless
Sure the customer service is great but it's the after service you should be concerned about. I am now on to my second leather lounge. The first one was purchased in 2014 and before 2 years the leather was peeling and not just a little bit. Plush sent out a leather repair man who tried to blame it on high acid in our skin, WHAT A JOKE!!. I demanded a second opinion from an independent repairman and he agreed with me. He basically said that even if it had something to do with the acidity of our skin that there is no way it should happen in such a...Read more
short period of time and also a lounge should be made fit for purpose. It took 6 months but eventually Plush agreed to replace the lounge. Fast forward to today and exactly the same thing has happened again and Plush sent someone to look at it and he tried to blame it on us again . I might just add that I have 2 other leather lounges from Plush and this has not happened to them in the 4 years that I have had them so I can't see how it is anything that I am doing. So now I am going through the whole process again. Plush are terrible with customer service, they are ignoring my emails so now I have contacted Fair Trading and the ACCC. I have also familiarized myself with Australian Consumer law and have been advised that I have every right to a refund. December 3rd 2018 Update: This is a follow up on my original review regarding my two Plush leather sofa's that have peeling leather on all the seats as well as one of the arms. I have now had two technicians come out to look at the lounges. As predicted the first technician basically blamed the damage on us saying that we sweat too much and the oils in our skin have caused the peeling which is quite funny because I thought lounges were meant to be made to withstand people sitting on them. Upon receiving this first report I asked for a second technician to come out, I might add that I was under the impression that the technicians are meant to be "independent" however they were both supplied by Plush. The second technician came out and spent under 10 mins at my house. He basically ran his hand along the lounges and took photos, he asked me what I clean the lounges with and just like with the first technician I told him Plush leather care and conditioner, I even showed him the bottle. So you can Imagine my shock when he stated in his report that my lounge was heavily soiled and tacky to touch as if I had spilled soft drink on it, he basically said that I was lying about regularly cleaning my lounge with the correct product. I mean I ask you, who in their right mind would leave a lounge dirty knowing a technician was coming to inspect it, I think I know who the liar is!! As I have stated to Plush several times, I have another two older Plush leather sofa's in my other lounge room that have been cared for in exactly the same way so why are they in such good condition?? Now I have no choice but to pursue this further with Fair Trading and pay for my own independent technician to come out. The saga continues!!3 comments
Plush Sofas A.Plush Furniture
Hi there, thank you for taking the time to leave your valuable feedback. We are very disappointed to read of your dissatisfaction and we sincerely apologize and would like to get to the bottom of this... Read more
. Could you please send your full name and contact details to [email protected] and we will ensure you are contacted. Warm regards, Plush Think SofasWhat is the point .Obviously you already have all my contact details so perhaps you should go through the many emails I have sent!! Or maybe you have so many similar complaints that you can't work it out.
Plush Sofas A.Plush Furniture
Hi Mozz67, so we can investigate your claim we need to be able to identify you, once we can do that we will ensure this is escalated and that you are contacted.
Warm Regards ... Read more
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Plush Sofas A.Plush Furniture
Hi Margie,
Thank you for sharing such wonderful feedback on your Plush experience. We look forward to sharing your kind feedback with our Penrith and Delivery Teams. It is so great to hear that you are loving your new sofa. ... Read more
Warm regards, Plush Think Sofas