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Reviews

(62)
(3)
(1)
(3)
(11)
  • Product Quality
    4.7 (13)
  • Return Claim MadeYes (0) · No (14)
  • Warranty Claim MadeYes (1) · No (13)
  • Product Appearance As advertised (80%) · Not as advertised (20%)
  • Customer Service
    4.7 (13)


Margie

MargieSydney Surrounds, NSW

  • 2 reviews

Wow we love it!

published

The staff were very helpful in store.
Our order came within the time frame we were given. Delivery was on time and the sofa and recliner are beautiful and comfortable. We are delighted with our purchase.



Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationPenrith NSW
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1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

NEIVY

NEIVYSydney, NSW

Very knowledgeable and explained everything very well

published

Lysandra was very helpful. We had been to a lot of other stores prior to Plush and the customer service Lysandra provided was superior to the others. She was very knowledgeable and we come out of the store feeling very comfortable about our purchase



Regards
Kevin and Naomi

Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
Store LocationPENRITH
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1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

The reviewer stated that an incentive was offered for this review

chloe

chloeSydney, NSW

Most Comfy Couch Ever

published

We already have a Plush Sofa that we love but need a bigger couch now that we are moving into a home. Voki at Belrose Plush helped us buy our current couch and she was great thats why we came back and secured out second one :) She was great in helping us choose a suitable fabric and couch for our needs. Couldnt thank you enough! We then met the girls at the penrith store and they were just as helpful and put the order through for us!
Thanks Plush! We cant wait to receive it

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationPenrith
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1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

wonderful service and products!

published

The ladies at plush Penrith where really helpful with all my questions! I wasn’t pressured into purchasing and was spoken about all my options, overall really good experience and happy with the product!

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationPenrith
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1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

Justin

JustinSydney Surrounds, NSW

Love our new lounge!

published

We bought our new lounge from the Penrith store and we were extremely happy with the ease of purchase, the range on offer and the helpfulness and knowledgeable staff. The delivery team was also outstanding in getting it into our home and setting it up carefully.
Lysandra was particularly helpful when showing us our options in store!

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationPenrith
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1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

JackieB

JackieBSydney, NSW

Great customer service

published

We called in just to check out the sofas and found the range and quality to be excellent. Fiona was most helpful and we decided to buy there and then.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationPenrith
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1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

Customer service saved the day

published

My wife and i were in the Penrith store looking to buy a sofa. After wondering around for a while unattended, my wife said to me how there was a lack of interest from the sales staff. We were moments away from walking out when we were approached by Victoria (Tori). Her enthusiasm, professionalism and big smile was all it took convince my wife and i to buy the lounge. It arrived 2 days ago and we couldn't be happier with it. Also the delivery company were first rate. They arrived on time, were polite, assembled the lounge is a timely manner and cleaned every piece of rubbish. I wish i knew the companies name so i could give them a positive review as well.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationPenrith
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1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

Caitlin

CaitlinSydney, NSW

Great customer service by Lillian!

published

We were very welcomed at Penrith Plush. Lillian was extremely helpful and answered all off our questions and showed us multiple options to choose from. Would recommend plush Penrith for anyone wanting a quality sofa and service.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationPenrith
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1 comment
Plush Furniture
Plush Sofas A.Plush Furniture
Lisa

LisaSydney Surrounds, NSW

Great Customer Service

published

My husband and I visited the Penrith store - we were greeted by both sales assistants on entry and were given time to wander around before being asked if we needed help.

Fiona was amazing - very thorough without being pushy - she knew each of the sofas well. We had all the warranties and fabric care explained without it being a sales pitch.

We hope our new sofa exceeds our expectations just like your customer service did

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
Store LocationPenrith
See all answers
1 comment
Plush Furniture
Plush Sofas A.Plush Furniture
Kristeen

KristeenSydney, NSW

Excellent service & a fabulous lounge!!

published

I can't express enough how fabulous the staff at Penrith Plush are!! Particularly Fiona, a BIG thank you. The lounge & chair I ordered are beautiful & comfortable. Very happy with everything!!

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationPenrith
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1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

Hi Kristeen, thank you for the feedback! We are sure our team will enjoy your kind words.
Warm regards,
Plush Think Sofas


Worst fabric imaginable

published
Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeYes
Store LocationPenrith
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3 comments
Plush Furniture
Plush Sofas A.Plush Furniture
Jules S.
Jules S.

I had a call from a lady @plush last weekend. She was going to arrange for someone to come and look at the chair. Have received no call as yet.

Jules S.
Jules S.

And still waiting....wow


Worth the wait!

published

Fantastic service at Plush Penrith. We haved lived in our house for nearly 2 months and our lounge was delayed by a week or so but seeing it and sitting on it in our living room is the best feeling ever.
The delivery guys - Bailey and Rlan assembled it quickly, took all the packaging and were super polite. Super happy!

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationPenrith
See all answers
1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

Deana A.

Deana A.Sydney Surrounds, NSW

  • 2 reviews

This is our second purchase from Plush Penrith

published

We were so happy with our first lounge purchased 5 years ago(now moved to a different location in the house), that we went back to see Fiona again when it was time to get one for the new space. Fiona has exceptional knowledge and we were so happy with the service she provided.

Our lounge was expected to take 12-14 weeks to be delivered, however, we were so happy that it arrived a couple of weeks earlier.

The delivery guys were great, very polite and very strong.

We will definitely purchase from Plush in the future. Seamless from start to finish.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationPlush Penrith
See all answers
1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

Nathan B

Nathan BSydney, NSW

Great lounge, great service

published

Could not be happier with the product, all the staff were very friendly and eager to help and please. Delivered on time, assembled, and rubbish taken in 5 minutes. Perfect

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationPenrith
See all answers
1 comment
Plush Furniture
Plush Sofas A.Plush Furniture
Michelle S.

Michelle S.Katoomba

Great furniture and customer service!

published

I have just placed my order and was thrilled with the information given me by Lisa at online customer service. It's great that the shield protection also provides an additional free cleaning service.
Took a quick trip to my local store and was delighted with the comfort, range of products and design of the furniture.
Thank you Plush

1 comment
Plush Furniture
Plush Sofas A.Plush Furniture
Kimberley

KimberleyBlackheath

  • Verified customer

Delivery oh plush lounge

published

Store was great staff were amazing and products of very high quality. The delivery service and there high standard of care they took with our purchase. Karl contacted us prior to delivery to arrange a time. On the day he also called to touch base. He was very friendly and very professional. I would highly recommend his services from KC2U amazing.very happy to assist in anyway

1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

Sue B

Sue B

  • 2 reviews

Fantastic customer service

published

Recently purchased a lounge from Sherine at Penrith Store the customer service we received right from the first point of contact to the final delivery has been great. Would highly recommend Plush.

1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

Hi Sue, thank you for your recommendation of our Plush Penrith Showroom. We are so happy to hear that you have received your beautiful new Plush sofa which we hope you enjoy and we look forward to your next visit.
Warm regards,
Plush Think Sofas


Red3647

Red3647

  • 2 reviews

What a pleasure

published

a piece of timber snapped in my couch, and I must say it would have to been the easiest procedure to get fixed! All I did was call the number and someone came out (Peter) and he looked at it come back with the part and fixed it straight away!, not only does peter turn up on time unlike some companies but he was an absolute professional, so glad we went with plush

1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

Hi there, thank you for sharing your wonderful experience with us. We are delighted hearing that you loved Peter's service and we look forward to sharing your kind words.
Warm regards,
Plush Think Sofas


Sss

SssSydney, NSW

  • 3 reviews
  • Verified customer

Love

published

Sherine was great in helping us with specific details. Lounge was delivered and installed promptly with no problems and would highly recommend plush.

1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

mozz67

mozz67Sydney

  • 4 reviews
  • 9 likes

useless

published
3 comments
Plush Furniture
Plush Sofas A.Plush Furniture
mozz67
mozz67

What is the point .Obviously you already have all my contact details so perhaps you should go through the many emails I have sent!! Or maybe you have so many similar complaints that you can't work it out.

Plush Furniture
Plush Sofas A.Plush Furniture

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