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Reviews

5.0

356 reviews
5
(345)
4
(8)
3
(2)
2
(0)
1
(1)
  • Product Quality
    4.9 (136)
  • Return Claim MadeYes (1) · No (184)
  • Warranty Claim MadeYes (3) · No (179)
  • Product Appearance As advertised (77%) · Not as advertised (23%)
  • Customer Service
    5.0 (182)
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Kerri

Kerri

  • 2 reviews

Exceptional service

published

Florent at the Logan store was so helpful and could not do enough to help with getting a sofa that fitted into our space. We received a great price for a great sofa. Can't wait for it to arrive.



Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationLogan
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1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

The reviewer stated that an incentive was offered for this review



Superb Service

published

Florent was exceptionally good at walking us through all the options...nothing was too much trouble. Very friendly but not pushy or overbearing. We were very happy with the design we finally settled on...it was the only sofa we found, after much hunting, that suited our needs. Very positive experience so far - can't wait to receive it and see it in our home! Thanks for the outstanding service!

Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

amazing service

published

My wife and i visited Plush logan, and i can honestly say the service we received was impeccable Thank you Florent for an amazing experience and for a great deal on our purchases
Again Thank you Florent and your team

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store Locationplush logan
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1 comment
Plush Furniture
Plush Sofas A.Plush Furniture
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Liz

LizQueensland

First Class Service

published

I recently had the pleasure of dealing with the staff at Plush Logan and in particular, Jerlene. I cannot speak highly enough of the service I received. Jerlene spent a considerable amount of time with us, going through the various options for a couch and matching fabrics to suite our decor. Her knowledge was extensive and her genuine love of what she does obvious. I cannot wait to receive our couch and highly recommend that you visit this store. Thank you so much Jerlene, your service was first class.

Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationLogan
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1 comment
Plush Furniture
Plush Sofas A.Plush Furniture
Bindi-Anne Ross

Bindi-Anne RossSouth East Queensland, QLD

  • 2 reviews

Brilliant service from Florent!

published

From the moment my partner and I walked into the store until final negotiations by text, Florent’s service has been exceptional! He has been transparent and professional all the time and always followed up our queries in a timely fashion. Thank you, Florent!

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationLogan/Springwood
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1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

Amazing Service

published

Plush Furniture was easy to navigate, and provides a preview of a range of furnitures. Thank you Florent for helping us out! Florent is an amazing dealer, who was keen to help us out and provide us information about their furniture.

Customer Service
Product Quality
1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

Great service

published

We were served by Florent in-store at Logan and he was excellent. He was informative and helpful and not at all pushy. He answered all of our questions and we have purchased a beautiful sofa that we are really excited about.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
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1 comment
Plush Furniture
Plush Sofas A.Plush Furniture
Craig S.

Craig S.South East Queensland, QLD

Amazing Service

published

Today was my first time in a Plush furniture store, the staff were inviting and prompt to assist with my questions once they were free. Chrystal showed me the options available even when display stock wasn’t available in store. Chrystal has a very good product knowledge and she understood my needs well. Chrystal didn’t pressure me into purchasing more expensive products like many other furniture store sales people, she explained clearly what care products were on offer and how to utilise them if required. I can’t wait until my new couch arrives. Thanks Chrystal.

Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationLogan
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1 comment
Plush Furniture
Plush Sofas A.Plush Furniture
Vicky T.

Vicky T.South East Queensland, QLD

Customer Service

published

I have been looking for approximately a year for the perfect lounge and I found it at the Plush store at Logan. I was served by Florent. Wow - Florent was so helpful and knew his lounges. He went out of his way to assist me in purchasing a lounge and his happy disposition made him a pleasure to deal with. I cannot speak highly of Florent and his customer service. He is a credit to Plush and I would recommend if you're looking for the perfect lounge, visit Plush and Florent. You won't be disappointed.

Customer Service
Return Claim MadeNo
Store LocationLogan
1 comment
Plush Furniture
Plush Sofas A.Plush Furniture
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Mel

MelSouth East Queensland, QLD

  • 2 reviews

Excellent Customer Service

published

Chrystal was so helpful when we were purchasing our lounge, she stepped us through each part of the process and even went through the delivery process, even though our lounges are still 12 weeks away from delivery. I don't think we have ever had such a thorough process when purchasing furniture, it was excellent and ensures we don't have any surprises at the other end. Chrystal has even put away a battery pack for us, as they were not in stock and offered to check if our existing recliner is compatible. We are now eagerly awaiting our new sofas. I would throughly recommend Plush at Logan and in particular Chrystal.

Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
Store LocationLogan
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1 comment
Plush Furniture
Plush Sofas A.Plush Furniture
Anita R

Anita RSouth East Queensland, QLD

Great customer service!

published

The great customer service Chrystal provided was the reason I purchased a Plush couch. She went out of her way to make sure my needs were met with the right product, and her product knowledge was excellent. I really appreciated her honesty and patience. I can’t wait until my couch arrives! Thanks Chrystal!

Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationLogan
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1 comment
Plush Furniture
Plush Sofas A.Plush Furniture
Christine

ChristineSouth East Queensland, QLD

Very helpful and great customer service

published

Thank you for all of your help and guidance Jerlene, great service thank you so much!! I loved your enthusiasm and knowledge of your products. I can't wait to get my red lounge!!
Thank you once again.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
Store LocationLogan
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1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

The reviewer stated that an incentive was offered for this review

Diane

DianeSouth East Queensland, QLD

Excellent customer service

published

We found Tessa to be very helpful but not at all pushy, we were very happy with the customer service we received and look forward to our furniture being delivered!

Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationLogan
See all answers
1 comment
Plush Furniture
Plush Sofas A.Plush Furniture
Sue R.

Sue R.South East Queensland, QLD

Great Customer Service

published

We were served by Florent at Logan Homemaker Centre, who went above and beyond with his customer service, and we are very much looking forward to the delivery of our recliner chairs. Descriptions of product care, guarantees and after sales service were very comforting. Thanks Florent,
Sue & Ross

Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationLogan Homemaker Centre, Qld.
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1 comment
Plush Furniture
Plush Sofas A.Plush Furniture
Sandy j

Sandy jSouth East Queensland, QLD

  • 3 reviews

Exceptional customer service.

published

We were lucky enough to have Crystal serve us on our arrival. She was friendly, knowledgeable and answered all our queries in a polite and professional way. This was our first stop to look at lounges but we decided that we would look no further. Our quote was followed up and we have ordered today. So great to see customer service is still available.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationLogan Qld
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1 comment
Plush Furniture
Plush Sofas A.Plush Furniture
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Paul S.

Paul S.South East Queensland, QLD

Looking forward to our new luxurious lounge

published

We went to the Logan store yesterday to look, sit and feel. The range on display was impressive and the friendly store manager Florent really knows his stuff. We ended up buying a lounge that will take us through to old age, especially with the warranties offered. Can't wait until it's delivered.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationLogan
See all answers
1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

Good couch buying experience

published

I was able to navigate the website easily to narrow down which couch I was interested in; the online chat function was also helpful for this. The store was nice, Kassiah was brilliant and very patient! She was lovely and helpful but never pushy, and she was able to figure out what I wanted. I would definitely recommend shopping here to anyone.

Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationLogan
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1 comment
Plush Furniture
Plush Sofas A.Plush Furniture
Debbie

Debbie

  • 2 reviews

From start to finish it was easy

published

Clean inviting friendly flowed relaxing. Very happy with store. Staff made the whole experience. We went back 3 times to same store and found the experience the same. Very impressed.

Return Claim MadeNo
Warranty Claim MadeNo
Store LocationLogan Super Store (Qld)
1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

Above and beyond customer service

published

As a store manager, Florent at the Logan store displayed admirable and considerate, individualized customer attention. When purchasing a sofa, I have felt hesitant and sometimes unsure about the product and it's properties at other stores. Florent, excelled in his role to explain the positive and addressed any negative features of the sofa fabrics I was enquiring about. He relayed options suitable to me and what I was looking for. Upon visiting the store three times, to confirm my purchase, the customer service I experienced was second to none and the attention to detail with individual thought and care provided was exceptional.

Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationLogan
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1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

Great customer service and a great value product!

published

Chrystal at Plush Logan helped us to find the perfect sofa by giving us plenty of information and options. We are glad we had the help in investing in something which we will use often for many years to come. Thank you :)

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
See all answers
1 comment
Plush Furniture
Plush Sofas A.Plush Furniture
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