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Quality Service
I was not familiar with Plush Sofas until I walked into the Osborne Park Store. The quality of the furniture and the service really surprised me. The service was 5 stars with the staff offering professional advice and recommendations without being pushy or domineering. We had Rodney write us up quotes and explain everything to us from how to care for the sofa, the fabric, how it should fit into the room to the amazing 5 year warranty that comes with their products. Although the long lead time is a bit disappointing (15-17 weeks) we feel that th...Read more
e quality of the sofa and the service we have received compared to what is available on the market makes the wait worth it. Would not hesitate recommending Rodney, or Plush Sofas Osborne Park to anyone.
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Customer Service
When you walk into the Osborne Park showroom you automatically feel the warmth. The showroom was set out with a great range of lounges on display and easy to navigate (I use a walker). I was offered help but I wanted to walk around without any pressure. Once I had an idea of what I wanted. As I wanted a sofa bed and lounge to match I was very impressed with the what I could have. Rodney served me and I couldn"t have been more happier. He informed me of what was available, I was so happy to find that the lounge I could have could be done in a so...Read more
fa bed as well. It is going to be wonderful to have everything matching. I actually thought it wasn't going to be possible. Rodney went through everything with me more than once to confirm with me it was exactly what I wanted. It was great working with somebody that seemed to actually care with what I wanted. Rodney spent as much time with me to make sure everything was correct. Thank you Rodney for the great service it was excellent. I hope I have made the right choice. It is a big investment. I hope the rest of the family approved of my choice especially my mum. Thanks again Rodney. Regards Tracey Buller
1 comment
Plush Sofas A.Plush Furniture
Hi Tracey,
Thank you for taking the time to share your feedback on our Plush Osborne Park Showroom. It is great to hear of Rodney's outstanding customer service throughout your visit. We really appre... Read more
ciate your feedback on our showrooms ambience and that you can't wait to receive your stunning new sofa.Similar opinion? Write a review on ieatwords.com.au!
Jane OPerth, WA
- Verified customer
Perfect sofa and perfect service
I went into Plush with no idea of what I wanted. Erin greeted my daughter and myself and immediately I thought my browsing would be compromised if I had a sales person with me. How WRONG was I. I gave Erin a basic idea of what I wanted and she hit the nail on the head with showing me the AUSTIN Modular. It was sold in my head and heart right then. Erin was perfect with her sales pitch - she didn't sell me the sofa...the sofa sold itself and Erin complimented the sale with her wonderful personality. Never have I had a more enjoyable shopping exp...Read more
erience. The post initial followup by Erin was great and I never once felt pressured to purchase - even though I wanted to. So yesterday I completed my order and I am really excited to receive my new sofa and cushions.
1 comment
Plush Sofas A.Plush Furniture
Hi Jane,
Thank you for taking the time to share your valuable feedback on our Osborne Park Team. We are glad to hear Erin was able to find the perfect fit for all your sofa needs. We can't wait for y... Read more
ou to receive your new sofa which we are sure you will love.Similar opinion? Write a review on ieatwords.com.au!
DebbiePeel, WA
Service
Erin thanks for making our purchase so easy and explaining everything about warranties and caring for our new lounge and expected delivery times .
Great store and customer service was excellent thanks Erin
1 comment
Plush Sofas A.Plush Furniture
Hi Debbie,
Thank you for sharing - hope you enjoy your perfect fit! ... Read more
Warm regards, Plush Think SofasSimilar opinion? Write a review on ieatwords.com.au!
LornaPerth, WA
Lovely store
Store is set out well with a great range of products on display. Excellent customer service over our 3 visits to the store. Erin was knowledgeable and helpful and endlessly patient!
1 comment
Plush Sofas A.Plush Furniture
Hi Lorna,
Thank you for taking the time to share on your experience with our Plush Osborne Park Showroom. We are pleased to read of the assistance you received from Erin throughout your sofa selectio... Read more
n process and will be sure to pass on your kind words.Similar opinion? Write a review on ieatwords.com.au!
Great service
The store was easy to navigate, great range of products to view however not so many to the point where it was overwhelming. The assistance from the staff was great.
1 comment
Plush Sofas A.Plush Furniture
Hi Chantal,
Thank you for sharing your experience with Plush. We look forward to passing on your kind words to our team and hope you enjoy.... Read more
Warm regards, Plush Think SofasSimilar opinion? Write a review on ieatwords.com.au!
EllaPerth, WA
Fantastic service from Erin
Erin was extremely professional and knowledgeable. She responded to all my queries quickly and had a fantastic service manner. I will highly recommend anyone to Erin at plush Osborne Park.
1 comment
Plush Sofas A.Plush Furniture
Hi Ella,
Thank you for sharing your experience with our Plush Osborne Park Showroom. It is great hearing that Erin was able to help find the perfect fit for your sofa needs. Your weekly movie nights ... Read more
just got more magical! We appreciate your feedback and will be sure to pass on your recommendation.Similar opinion? Write a review on ieatwords.com.au!
DilbertPerth
- 3 reviews
Great Service and Comfy Couches
We needed a couple of new sofas and thought we would give Plush Osborne Park a visit. We were served by Natalia and were really impressed by her helpful, knowledgeable and non-pushy service (she also helped keep the kids busy so we could have some time to decide). Also we were able to take some large fabric swatches home to help pick our colours which was really helpful.
They had a great range of options and coverings; we ended up picking a Dane 3 seater and a Langham recliner on sale. We can't wait to get them delivered and try them out at home.
Definitely give them a go.
Andrew & Helen Perth WA
1 comment
Plush Sofas A.Plush Furniture
Hi Andrew & Helen,
Thank you for taking the time to share on your Osborne Park Showroom experience. We are glad to hear you enjoyed choosing from over 100,000 options to customise your perfect fit a... Read more
nd that our samples were useful when choosing a cover.Similar opinion? Write a review on ieatwords.com.au!
Tony and LizPerth, WA
Customer service is alive and well .....yipee!!
Erin in store at Osborne Park and then Dawn at the on line Centre were so good is was ALMOST a pleasure to part with my money....no seriously folks....I am not hard to please but I do think I deserve decent customer service when I shop and my wife and I go this in spades at Plush...such a pleasant experience.....well done team and please feel free to publish this if you wish....I am impressed !!!!
1 comment
Plush Sofas A.Plush Furniture
Hi Tony & Liz,
Thanks for the feedback! It is a pleasure hearing of the wonderful service you received across our Osborne Park and Online Showrooms. We will be sure to share your appreciation with both teams. ... Read more
Warm regards, Plush Think SofasSimilar opinion? Write a review on ieatwords.com.au!
SBharatiyaPerth, WA
Loved the service - made things so easy for me. Thanks Erin!
The service was extremely helpful and insightful. It was the first time I've ever bought a sofa before and it was a really phenomenal experience. Everything was made so easy for me.
1 comment
Plush Sofas A.Plush Furniture
Hi there,
Thank you for sharing your experience with Plush. We are happy to hear that Erin was able to answer any queries you had and lead you through the sofa selection process. We hope you love your first sofa!... Read more
Warm regards, Plush Think SofasSimilar opinion? Write a review on ieatwords.com.au!
Great customer service
Michelle was very well informed, friendly and helpful. Plush have great range of leathers and fabrics to choose from and I was able to find exactly what I wanted. I highly recommend Plush in Osborne Park.
1 comment
Plush Sofas A.Plush Furniture
Hi Nat,
Thank you for your amazing feedback - hope you enjoy your new sofa! We will be sure to share your appreciation with the team. ... Read more
Warm regards, Plush Think SofasSimilar opinion? Write a review on ieatwords.com.au!
OzyJimPerth, WA
- 2 reviews
Michelle's service was first rate
Michelle helped us select the right sofa that suited our requirements, she was very easy to deal with and her helpful attitude was one of the main reasons why we returned to the Osborne Park Plush store
1 comment
Plush Sofas A.Plush Furniture
Hi OzyJim,
Welcome to the Plush Family! ... Read more
We hope you are looking forward to your delivery and are sure you will love your new sofa. Warm regards, Plush Think SofasSimilar opinion? Write a review on ieatwords.com.au!
Efficient
Very easy to navigate store
Not a tremendous choice but we found the perfect reading chair
Very disappointed we have to wait up to 15 weeks for our chair. This is due to coming from Melbourne
1 comment
Plush Sofas A.Plush Furniture
Hi Noddy,
Lovely to hear you received your perfect fit! We understand your frustration and are doing our best keeping the shortest lead time possible in the wake of the bush fires. We hope you can now enjoy!... Read more
Warm regards, Plush Think SofasSimilar opinion? Write a review on ieatwords.com.au!
AmandaPerth, WA
Genuine & enthusiastic service
Michele and Erin at the Osborne Park store were attentive and friendly without being cloying, well informed and genuine. After shopping around they made our decision to buy from Plush an easy choice.
1 comment
Plush Sofas A.Plush Furniture
Hi Amanda,
Lovely to hear of the girls friendly service upon your visit to our Osborne Park Showroom. We will be sure to pass your kind words on. ... Read more
Warm regards, Plush Think SofasSimilar opinion? Write a review on ieatwords.com.au!
Great Customer Service
I recent went into Plush Furniture WA, Osborne Park to look for some chairs and an ottoman for my study. The product range was excellent as was the customer service provided by Michelle. I am very happy with my purchase and highly recommend Plush Furniture.
1 comment
Plush Sofas A.Plush Furniture
Hi Marisa,
Glad to hear you found the perfect additions for your study! We will be sure to pass your appreciation on to Michele and the team. ... Read more
Thank you for your recommendation! Warm regards, Plush Think SofasSimilar opinion? Write a review on ieatwords.com.au!
Chris HPerth, WA
- 2 reviews
Great sofas, great service
One of the main things we liked about Plush is the "no hassle" approach to their customers. We were left to browse the store, letting staff know when they approached us, that we were just browsing. When we settled on a sofa we liked we approached Rodney for assistance.
He was extremely helpful, demonstrating the workings of the recliner sofa we were looking at and then going into the covering options from leather to material.
At no time was there any pressure to buy. Rodney prepared a quote for us which we took away for consideration. Having ...Read more
1 comment
Plush Sofas A.Plush Furniture
Hi Chris,
Thank you for your glowing review of our Osborne Park Showroom. We are pleased to hear how extremely helpful Rodney was during your selection process. We are sure your stunning new sofa will be the perfect fit for your new house. ... Read more
Thank you for your recommendation! Warm regards, Plush Think SofasSimilar opinion? Write a review on ieatwords.com.au!
Excellent Customer service
I visited the OP store on 4th Jan where Erin assisted me, providing solid advice regarding the leather quality needed, warranty advice and a formal quote. I returned on the 5th to make the purchase, Erin was already dealing with another customer but acknowledged me by name and managed to check some details for me whilst the other customer was thinking/looking. Nothing was too much trouble despite her being very busy. She still had a smile and a laugh = excellent customer experience! Thanks Erin
1 comment
Plush Sofas A.Plush Furniture
Hi Zoe,
We are glad to hear that Erin was able to assist you upon your visit with a smile and a laugh. We are looking forward to seeing where your friendship goes upon your next Osborne Park experience. ... Read more
Thank you for sharing your valuable feedback! Warm regards, Plush Think SofasSimilar opinion? Write a review on ieatwords.com.au!
Best item we have ever bought!
Natalia was fantastic. Very helpful and put a lot of effort in. That’s why we bought our lounge suite here . Thanks Natalia you helped as chose our fantastic lounge suite. A lovely girl with friendly manner.
1 comment
Plush Sofas A.Plush Furniture
Hi there,
Thanks for sharing - we will be sure to pass it on to the team. Appreciate your feedback and hope you enjoy your new purchase.... Read more
Warm regards, Plush Think SofasSimilar opinion? Write a review on ieatwords.com.au!
Positive buying experience
We were greeted with a smile and welcome as we entered the Osborne Park store and soon after received some friendly and helpful assistance from Natalia who with her knowledgeable advice helped us choose a leather sofa bed suitable to our needs in a quality and colour of our liking
Immediate delivery was not available however we are looking forward to receiving it soon
Thanks Natalia
1 comment
Plush Sofas A.Plush Furniture
Hi Debbie,
Lovely hearing that Natalia was able to assist in finding the perfect fit for your sofa needs. The perfect fit takes time and the sofa building process starts almost immediately after the... Read more
order is placed so we can ensure the shortest lead time possible for our customers. Thank you for your feedback and we look forward to your next visit.Similar opinion? Write a review on ieatwords.com.au!
Family of fourPerth, WA
Excellent Customer Service
Michele provided excellent customer service on the two occasions we visited the store in the last two months. Her suggestions and product knowledge were outstanding. We are extremely please with our purchases. This will be our third sofa from Plush!
1 comment
Plush Sofas A.Plush Furniture
Hi Family of four,
Lovely to hear that you have just purchased your 3rd Plush Sofa!!! We are glad the whole family are loving our sofas and look forward to seeing your newest addition on our Plush Instagram page, using the #myplushstyle. ... Read more
Enjoy! Warm regards, Plush Think SofasSimilar opinion? Write a review on ieatwords.com.au!
Questions & Answers
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Plush Sofas A.Plush Furniture
Hi Bonny,
Thank you for your glowing feedback on our Osborne Park Showroom. It is wonderful hearing that you enjoyed your visit and have found the perfect fit for your lifestyle. We are looking forward to passing your kind words on. ... Read more
Warm regards, Plush Think Sofas