Have used RAC before with no problems...doing a bigger trip this time and had very pleasant experience taking out insurance for europe......roll on June Thank you for the continued information

The policy was easy to set up. I needed to make a claim at short notice and this was relatively easy on line. Staff were friendly and understood my situation.

Over 2 months to pay out a claim for $500 - dread to think if it was $5000 - no customer service - 10 working days for replies to emails - time off work to get a doctor to certify my illness was not a lie! Never again - have gone with another company for our next holiday

Easy on Line. Have not had a chance to ascertain whether it is good or not as we have not yet commenced our holiday to Malaysia. 4 weeks to go before we travel.

No claim to be made, so guess it's costly peace of mind. In conversation one always hears that they don't have problems when making a claim and things are dealt with in a quiet and efficient manner.

First time ever we have had to claim on our travel insurance in 30 years. We chose RAC as they are competitive, reliable and their reputation speaks for itself. The claim process was simple. We answered some questions, provided the proof as requested and the claim was paid out. Fact.
Would we use them again? Without a doubt.

I purchased the insurance for an upcoming holiday to Europe, but one month later I had a sports injury requiring full knee reconstruction, so had to cancel. My claim was processed in a timely manner which was great, but I just found it a bit odd that the insurer didn't issue a statement explaining the reason behind the exact amount that was returned to me (ie. it was slightly less than what I had claimed).

RAC, you did it again. You have outdone yourself with a happy outcome. No wonder we have been your members for a very long time. Thank you. Service plus. Very happy.

Just landed back in AU after a flight from the EU, and whilst in flight broke a tooth. Rang today, the morning after landing late to be told that because it happened technically here they wont do anything! Stating your local medical has to cover it!
Well I hope the poor person who was on my flight who had paramedics attend when landed has their own private cover as seem they would also be dropped like a hot potato!
Last time I go near this company

My first time using RAC travel insurance, thought this was a reliable company. I ended up fighting for months to be reimbursed and am still fighting. I was told to come home by a representative of the insurance company and did exactly that. Now I am inundated with trying to prove no preexisting condition, that I followed company directions. The stress has been overwhelming and I am devastated to be treated so unfairly. At no time was I given help to find a doctor and when I emailed asking them to call me they informed me that the company doesn’t make phone calls. I was terribly ill in Cairo and had absolutely no support.

First time we have used RAC travel insurance and found the office in America and Sydney helpful and efficient
My husband was admitted to hospital 11 December 2018 in Hong Kong and discharged the 19 th December 2018 .We should have flown home to Perth the 15 th Dec but instead we arrived home on 25 December .
We had numerous emails and phone calls even one from the insurance companies Doctor.
Our claim was settled and money in the bank 18 th January 2022
Professional and very efficient

We have used RAC travel insurance for small trips several times. Luckily we have not had to use it. But better be safe than sorry

Being in our eighties, travel insurance doesn’t come cheap but my husband and I had five trips to make.....to Russia, Fiji, Germany, Corsica and England....three for academic reasons and two for pleasure. We shopped around and were horrified by some of the quotes even though we were in good health. Imagine our delight when RAC gave us a quote for the whole year which, with our members’ discount, was about half of what we had been quoted for just one trip. I won’t need to shop around in future.

4 Times I've used RAC Travel insurance this year, the policy had everything that I needed. Luckily I didn't require it, the peace of mind was there in the background.

First time I've used RAC travel insurance. Prices were competitive, although I can't comment on how well they would perform if requiring a claim - which tends to separate the leaders from the rest. The company is well respected - so I'd definitely use them again.

There was no flexibility and I was unable to purchase the Travel Insurance. It would not cover me whilst sailing on a charter vessel in the Greek Islands.

First time and never again unless My Claim is honoured. My claim for a dental splint (which I lost in a hotel was denied as they said I hadn't lost it but left it unattended. I am disputing this claim. This is a basic claim they aren't honouring (apparently many others have had the same trouble).

Have used RAC on several occasions, but have never had to make a claim so hard to rate how good they are.

We alway use RAC travel insurance when ever we travel. I can’t remember how many times. I just ring up, answer health problems and that is. They give me a quote. I accept and it is paid straight away on my credit card and as we haven’t a printer at home the policy is sent in the mail.
‘Easy peasy’