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Regal Sleep Solutions VIC, Highpoint (page 3 of 3)
Great customer service.
Staff were a great help and knew their stuff. Explained all the options to me and answered all my questions.
1 comment
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Lydia
- 2 reviews
- 3 likes
Aidah from the Highpoint Store was very helpful - highly recommend her.
Aidah was very helpful in assisting me to find a suitable mattress for our son and also made sure that there are no flame retardant chemicals that would be used! The mattresses are also made in Australia which is really good to know.
1 comment
Tim S.Regal
Wonderful to hear Lydia, Aidah is a joy in our business and to hear that she has helped you so completely is a testament to her commitment and care.
Thank you so much.
Cheers
Tim.
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I would just like to express my gratitude to your company and staff associated with my purchase of The indulgence firm mattress. >
I have dealt with David at Highpoint branch and found him to be very informative, helpful and reassuring about your policy to help me make the best decision about the mattress purchase. The girls helping him there were also great. The delivery guys were fantastic as well. I also had the pleasure of meeting Janine at Moorabin who also gave me some great advice. All leading to helping me to be a happy customer collecting all the information along the way to make a good choice. -Margaret
1 comment
Tim S.Regal
Thank you so much for this inspiring feedback Margret.
Dave and Janine work tirelessly to support their clients and to recieve this type of public praise truly makes it worthwhile.
We are truly grateful you chose regal sleep.... Read more
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Find out how Regal Sleep Solutions VIC, Highpoint compares to other Furniture Shops
Know better, choose better.
It's perfect
I made my purchase in person at the highpoint store and Anna was very helpful and friendly I recommend this shop to everyone.
1 comment
Tim S.Regal
Thanks so much JoJo, Anna has recently joined the team at Regal and it is wonderful to hear that she is excelling at living up to our outstanding standards.
Thanks for your feedback :)
Cheers
Tim
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NostromoMelbourne
Mattresses.
With Friendly & very helpful staff to accomodate for all my problem back & neck needs. Best mattress &pillow combinations.
1 comment
Tim S.Regal
Thanks very much Nostromo, your feedback means a lot to our company! Have a wonderful sleep :)
Cheers
Tim
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Professional and friendly staff. The prices are even better!
Professional and friendly staff. A quick and painless transaction. The prices are even better off the already discounted prices. Highly recommended!
1 comment
Tim S.Regal
Thanks Sleepy Head! We aim to please and we are so happy to have done so for you :)
Cheers
Tim
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Fantastic shop & fantastic Aidah @ Highpoint Shop
We were recommended by my myotherapist to go to Regal Sleep Solutions as both my wife and I have back issues. We instantly felt comfortable with Aidah who is a very approachable, easy going and extremely knowledgable informative sales person. She was able to address our issues and find the perfect mattress for both of us at a very reasonable price. Thank you Aidah for all your help and going above and beyond for us, it is very much appreciated!
1 comment
Tim S.Regal
Thanks so much Tad. This is great feedback for Aidah and Regal. We hope you have an amazing sleep and thanks for choosing Regal Sleep Solutions.
Cheers
Tim
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RobarniMelbourne
- 2 reviews
"Lifestyle Luxury' it ain't!
We bought for $1200 queen size 'luxury lifestyle mattress at their Highpoint store 8 months ago (which has since closed) and both sides of the 'topper' have concaved and puckered where our butts lie (my weight 67kgs and hubby 88kgs) so we are far from overweight. I had major thoracic spinal surgery 6 months ago and thought a new mattress would be my holy grail and relieve my pain, but WOW what a failure it has become!! We called the company and they came and retrieved it, requiring me to be available on a Saturday between 9am-3pm and they turne...Read more
d up at 5.10pm! Not happy at all!! The replacement mattress they lent us was 'unsleepable'!! I slept on our old one in the spare room and back to square one!! Our mattress returned to us and I cannot sleep on it at all!! My father in law generously bought this mattress for us as I cannot work anymore and we couldn't afford one. We expected this mattress to improve my condition, not too add to the tears I already shed, in pain..Sadly t'was not too be.I would never recommend them!!5 comments
Tim S.Regal
Hi Robani
We are terribly sorry to hear of the experience you had with your mattress. We would have been happy to work with you personally at our factory at Noble Park to design a mattress to support... Read more
you. Obviously after having back surgery your situation would be an extreme circumstance and one that needs proper care and attention. I am glad that your Father in law has taken on your old mattress and if there is anything we can do in the future to support you please let us know.Hi Tim, maybe you can still help me. The mattress is AGAIN experiencing a 'dip' and 'puckering' affect which is exactly what happened before! Also the salesman knew exactly what I'd been through and w... Read more
hat was required. Please help me!!! My daughter has to help me out of the bed and I have to immediately take strong pain relief on awakening. This mattress is definitely delaying my recovery and makes my cry. P.S. my father in law gave me the money to buy myself a new mattress, he didn't take the 'old' one.Tim S.Regal
Hi Robarni,
I would be thrilled to help you.... Read more
Please email me at [email protected] and we can arrange to meet and get your mattresses swapped to something more suitable or if we can repair it. Either way we will do everything we can to support you and get you sleeping a whole lot better. My email is [email protected] Cheers TimSimilar opinion? Write a review on ieatwords.com.au!
Questions & Answers
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Tim S.Regal
Thank you Luke, we really appreciate your support and beautiful words.
Thanks for choosing our family business.
Cheers
Tim.