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Regal Sleep Solutions VIC, South Wharf (page 4 of 4)
Amazing
Amazing customer service that I have ever experienced.Every single one of the consultants,Roxanne and Aidah were very friendly and helpful
1 comment
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Dan
- 2 reviews
Excellent service, quality mattress. Sadly, disappointing delivery
Bought the Regal Healthy Life mattress from DFO South Wharf few months ago. Thanks to the store manager, Roxanne was fantastic to work with, friendly, big smile, excellent knowledge about various types of mattresses and how to treat the back problems. She spent over an hour with us patiently, asking us to try different mattress and feel the different. Big thumbs up for Roxanne, highly recommended. 2 months into the mattress, still amazing!
The delivery service was rather disappointing. We live in an apartment in CBD, and the mattress arrived...Read more
on the agreed date. The 2 gentlemen that deliver appears to be in rush, and quickly left the mattress to the lobby and asked my wife is she's alright. Of course not, how could they expect a lady to move the mattress all by herself. One gentleman ended up helping with my housemate to move it to the apartment. When we purchase the mattress, Regal advised they will remove the plastic and install properly. But that wasn't the case. The mattress was left in my apartment, and the gentleman dashed off leaving the mattress in my living room. Both my wife and I had back issue(hence the Health Life Mattress), and that's why we made it very clear that we prefer the mattress to be put properly to reduce manual handling. We even advised the removalist 1 day before, that the mattress needed to be put in place, and remove the old mattress. The gentleman from the removalist company also advised he wasn't aware about the old mattress too. Miscommunication? Conclusion, excellent mattress, fantastic service, but very bad shipping company.
1 comment
Tim S.Regal
Hi Dan, Thanks so much for your candid response. Firstly we are thrilled that you loved the mattress and the service in store. This is terrific to hear! As for the delivery team we have now moved away... Read more
from Total Transport to a more bespoke carrier that will give better individual and accountable service. Thanks for the glowing review, and I am sincerely sorry about the issues with delivery. Have a terrific week.Similar opinion? Write a review on ieatwords.com.au!
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4.8(343)What wonderful Staff.
My wife and I bought a Healthy life firm mattress from the south Wharf Store from a young lady Aidcah ( Not sure of the spelling but originally from Singapore ) A lovely young girl who was very helpful and when we explained our problem with another brand of bed. she suggested this bed and was both informative and helpful and along with Toni helping with the paperwork made the experience very enjoyable. Strongly recommended.
Steve. H.
1 comment
Tim S.Regal
Terrific news Steve, I'm so happy the team were able to give you an awesome experience.
Thanks for your terrific feedback.... Read more
Cheers TimSimilar opinion? Write a review on ieatwords.com.au!
Find out how Regal Sleep Solutions VIC, South Wharf compares to other Furniture Shops
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AsmaMelbourne
- VIC, South Wharf
- Verified customer
Great service and high quality products
Aidah was an awesome consultant who gave me an awesome queen size mattress and a great deal. She was really knowledgeable about the products and made it really easy for me to make a choice that was suitable for what I wanted. I was so happy with her service that I came back and bought a second mattress in the king single of the same range. Will definitely suggest to my friends and family next time we need a mattress!
1 comment
Tim S.Regal
Thanks so much Asma for sharing your wonderful experience! We really appreciate it!
Cheers
Tim
Similar opinion? Write a review on ieatwords.com.au!
not as promised.
We bought a health classic from south warf dfo. Team was lively and with good advices. Yet when the mattress was delivered we did not find the same feeling as in store. We are looking for support and we had that in store yet with the mattress we have, we are just sinking in. We went back to the store to check again the feeling we had there. Definitely not what we were delivered. Team quite professional offered us to change with a new classic. After delivery same issue. Hopefully we will find a solution but for the moment this is not what was sold to us in store.
1 comment
Tim S.Regal
Hi Bru, I spoke with you this morning straight after this was published.
A new mattress will be delivered weds that I will inspect personally. Also I am extending your 30 day trial out to accomodate and co-ordinate your international trip. ... Read more
The most important thing is you get a great result and a wonderful nights sleep. I will touch base Thursday to see how your feeling. Cheers Tim.Similar opinion? Write a review on ieatwords.com.au!
Questions & Answers
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Tim S.Regal
Chee, this is incredible feedback, the most amazing customer service you have ever experienced. As a director this fills me with joy!
Thank you.
Cheers
Tim