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TLBMelbourne
Customer Service- Coco was kind, friendly and patient and her knowledge was great.
Coco was very friendly and patient. Her knowledge on the different types of bed and the company which is Australian based was great.
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AnnaBlue Mountains, NSW
- 3 reviews
- VIC, South Wharf
- Verified customer
Finally a Keeper!
A car accident left me with an L4/5 spine injury in 2008. Pain whenever I moved meant sleep has been interrupted and difficult. I have bought 3 mattresses in the last 2 years hoping for relief. When housesitting for my cousin I had the chance to test drive the Ultimate XD he had purchased only months before. I was only in Melbourne for 5 days but met with Hanz at the DFO South Wharf outlet of Regal Bed. The instore special made it affordable but it was Hanz who made the delivery to NSW possible. When the delivery company ran many hours late, i...Read more
t was Hanz who had given me his own number that I could contact and he again followed up to fix everything. The first night I slept through for the first time in years. The 2nd night I was so excited it took me ages to fall asleep! The mattress is superb and the sleep just gets better and better. My thanks to my cousin for going to New York and to Hanz whose concept of customer service is wonderfully refreshing.Similar opinion? Write a review on ieatwords.com.au!
PatGreater Melbourne (Metropolitan), VIC
- 2 reviews
Sleep better than Mr Trump
If you want to sleep better than Donald Trump, see Hanz in store and he will be your gateway for sleeping better than Mr. Trump.
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Mim EllissMelbourne
Delivery of two queen mattresses
I purchased mattresses from Regal Furniture. The service I received from the store was excellent. I had the two best guys deliver, Jourdan and Callan from Demiri Transport. Both guys were fantastic, they were both polite, friendly and courteous. They arrived on time with a friendly smile on their faces. Most helpful and excellent service from these two young guys. Thankyou guys and Demiri Transport. Mim and Len Elliss
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SophieWilliams landing
Best decision of my life
So here is a fun fact
My parents came from overseas so had to set up the guest room, therefore headed to regal sleep to get a mattress, there i was welcomed and served by 2 amazing and wonderful staff coco and hanz they made my shopping experience so pleasant it took all the stress away!
When the matress got delivered i said why not try it on and guess what slept over 11hrs - i scored myself a gem ( matress was perfect for its price) had not had such a good sleep for so long.
Even my parents agreed that it was such a good matress and they had been here for only 3 months
Moreover my mum quoted “this matress makes me lazy, wanna stay in bed all day”
...Read more
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- VIC, South Wharf
- Verified customer
Great service
initial in store service by Norma to find appropriate mattress to point of sale - delivery with tracking feature to door ! The boys ensembled bed took rubbish. Reasonable price for a spinal plush queen bed. Bonus supporting local manufacturers and faultless service. Very happy and comfortable. Thank You!
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Nick BGreater Melbourne (Inner), VIC
- 2 reviews
- VIC, South Wharf
- Verified customer
Excellent service
We were served by Coco, she was very friendly and patient. She was very informative about the beds, helpful with getting us the best bed for our back support while meeting our price range. Excellent service.
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Hanz is great :)
As from we arrived at the store, Hanz helped us with everything, including a great decision support on what was better for us. Totally recommend!
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Great experience!
It was a blessing finding Hans! He was helpful, fast, professional and knowledgeable. He is truly here to get you have you need. I am looking forward to trying my new mattress and fixing this terrible back pain I am currently having.
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JulianMelbourne
- VIC, South Wharf
- Verified customer
Most comfortable, best engineered and great sale price
I deliberately waited until the post-Christmas sale period to look for a new bed. I did a lot of research on all the well-known bed brands, talked to many sales people and I must have had a lie-down on over two dozen different beds. My benchmark was the Sealy Crown Jewel mattress, which I had slept on many times at my girlfriend's house and really liked for comfort and support. I did online research as well and this is how I found out about Regal which, coming from Sydney, I had previously never heard of. I went to their South Wharf store at Do...Read more
cklands and had a test lie on 3 different pillow-top mattresses, but the XD Ultimate was far and away the best bed I tried. Hanz was very comprehensive in showing me how the thousands of individual pocketed springs combine to give optimum support in separate body zones. In the end, with the sensational sale price and 15 year guarantee (5 more than any other bed I looked at), it was no contest and I purchased on the spot. Can't wait to get it delivered and for my GF to try it - I know she paid a lot of money for her Sealy, but I reckon my Regal XD Ultimate is the better bed!Similar opinion? Write a review on ieatwords.com.au!
TomMelbourne
looking forward to a good night's sleep
we just started looking around for a new mattress today but were so impressed by Coco at DFO South Wharf Sleep Solutions and the feel of the Healthy Life range that we had to buy one straight away - and at a fabulous price. I can't wait until it arrives and I am looking forward to a much improved sleep and not waking up with a sore back.
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Thank you so happy with my purchase!!
Thank you to Nicole for being very patient listening to my mum and I debate which mattress to get! Very friendly and knowledgeable
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GarrySouthbank Melbourne
- 3 reviews
- 2 likes
- VIC, South Wharf
- Verified customer
From the minute I lay on the bed I knew that it was what I wants and what my body needed.
Excellent products and personable efficient service. Hans was enthusiastic and passionate about the products. Highly recommend the beds and pillows to others.
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Best and kindest customer service ever
Reza provides the best and kindest customer service experience to me and my partner in the DFO South Wharf. Very good experience
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ValderramaMelbourne
- 4 reviews
Perfect customer service..excellent product and price
Hanz is the secret that made me buy that mattress and base actually, through guidance and recommendation plus his super nice and he arranged all my stuff to be delivered at same day. If you go there..ask for Hanz and be sure you will get what you need and more.
the mattress i bought is so good.
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Kady BMelbourne
- 2 reviews
- 1 like
Customer Service was beyond exceptional!
I received the best customer service I've had in a very long time today and it was by Bridget. She was very friendly, knew everything about the mattresses I pointed at and honestly, I went in to browse and ended up being so impressed with her that I bought a mattress that I was allowed to lay on for a good long time and I'm going to be so happy with it! Best experience! Thank you!
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Most excellent customer service. Direct and one on one service. Every question answered.
I had to make this purchase over the phone. The Sales Rep (Hans) was fantastic, had all the answers, and after a very short while, found the perfect combination for my budget, without compromise. I'll be definitely return to this store and product. Highly recommended.!
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Frozen for EternityDocklands
- 2 reviews
A good value for money product
My search for a good mattress ends here. After searching for almost a week, I guess I have got the one I needed. When I came to the South Wharf store, Hanz greeted e with a warm smile and spent a good amount of time in showcasing the various products. He gave me enough time to check and feel the products before I chose one of them. Next day I came to store to finalise the product; Anna made sure the same "feel good" experience prevails. She closed the deal pretty quickly and made sure I get the "best deal". I would definitely recommend to visit this store if you are planning to buy a mattress. You won't be disappointed.
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Purchase of mattress
Just bought a mattress from this Coco girl. She gave me an awesome assistance while doing it. Would definitely buy there again.
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Thank you so much!
Hanz was very informed of the product and helped us to get the best value within our budget! Thank you so much Hanz for you help!
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Tim S.Regal
Thanks Paula,
Hanz gives 110% every time and it is so wonderful you would share this feedback with us.
Thank you.
Tim.