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Great service and great prices!
I have just spoken to an amazing Hanz and he provided me with excellent customer service throughout the whole process. It was very easy and he was very informative. Gave me a great deal and it was exactly what I needed. I smiled throughout the whole process. Will definitely recommend to my friends and family.
1 comment
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Dr Tyarraville
fantastic service and amazing bed
Thanks Hanz for doing an amazing job explaining and fitting my partner and l to the right mattress.
l would highly recommend anyone who needs a need mattress without hesitation to Regal.
1 comment
Tim S.Regal
Thank you so much DR T, Hanz recently joined the Regal family and is already taking our business to another level. We are so lucky to have a team member that cares so much for our business and add so ... Read more
much to our culture. Thank you for your warm words. Cheers Tim.
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MaelstromMelbourne
- 2 reviews
Awaiting mattress delivery!!
Thank you Anna for all your help! Thanks Roxanne for doing what you can for us too!! :)
Anna was patient all the whole once we arrived. She took us through the different types of mattresses.
We were pressed for time, but she still managed to find one that met our needs! Grateful!!
1 comment
Tim S.Regal
Brilliant to hear that the mother/daughter combination of Roxy and Anna served you so well. The apple doesn't fall far from the tree with this dynamic duo and I am so thrilled to hear how happy you ar... Read more
e. Thanks so much for supporting local Melbourne manufacturing and a family business, It means the world to us! Cheers Tim.Similar opinion? Write a review on ieatwords.com.au!
Find out how Regal Sleep Solutions VIC, South Wharf compares to other Furniture Shops
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Happy customer!
Just bought my new dream mattress at Regal Sleep. Roxanne was incredibly helpful and I can't wait for my Paradise mattress to arrive at the end of the week. Great mattresses, great service, one happy customer!
1 comment
Tim S.Regal
Amazing to hear G Rose!
Roxy is regal's Raving Fan creator. When it comes to passion, love and joy Roxanne dishes it out to everyone she meets without reserve or wanting anything else in return. We a... Read more
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Excellent product and service!
We were pleasantly surprised at the quality of service that Aidah had provided for us. She really helped us in deciding on the right bed, giving us thorough information on each mattress that we weren't even aware of! We came out really satisfied with our purchase and would recommend it to all of our friends and family!
1 comment
Tim S.Regal
Fantastic to hear David,
Aidah takes great pride in raising the company standards with service and care and it is so wonderful to hear that she has made an impact on you personally.
I really appreci... Read more
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Fantastic service!
Fantastic, knowledgable service from Aidah and Anna. Very happy with the deal and looking forward to sleeping well on our new mattress, with the piece of mind of a 30 day swap over.
Thanks guys!
1 comment
Tim S.Regal
This is terrific to hear Cathal and Monika, Aidah and Anna are the Regal dynamic duo and I am thrilled they served you with such passion.
Cheers
Tim
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A million stars!
Outstanding work, excellent products! Roxanne was very kind and made everything very easy for us. She was always very kind and patient. Totally recommend!
1 comment
Tim S.Regal
HAHAHA Thank you Paulo, a million stars is an incredible endorsement and it means so much.
Roxy is our company's raving fan creator and it is marvellous to hear how she has impacted you.
Cheers
Tim.
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Amazing service.
From the moment i walked in Roxanne helped me.
Had a great experience. Roxanne was fantastic, so helpful. Highly recommend. So happy with my new bed.
1 comment
Tim S.Regal
Thanks Tarzan,
Roxanne is incredible, she cares so deeply for her clients and because of this she won the Raving Fan award at the Christmas party.
Cheers
Tim
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rurounimelbourne
Awesome customer service.
I had been looking for new mattresses for a while and came across Roxanne at Regal Sleep at South Wharf. Roxanne was knowledgeable and very patient with me in choosing the right bed for me. There are many other mattress shops around and I am sure there are many other great mattress brands around too but you don't always find great customer service like what I find here with Roxanne. I had met Aidah too and she also was lovely and very helpful.
Thank you Roxanne for your patience and advice. Now I can't wait to try my new mattress in the new year.
1 comment
Tim S.Regal
Thanks so much Rurouni, this is magnificent. To know Roxanne did such a wonderful job looking after you warms my heart.
Again thanks so much for sharing.
Cheers
Tim
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Find out how Regal Sleep Solutions VIC, South Wharf compares to other Furniture Shops
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- VIC, South Wharf
- Verified customer
Amazing service received at the South Wharf store!
Roxanne helped me the first time I went in store about 4 weeks back. She went above and beyond to assist me. Due to circumstancesI couldn't get back in to place my order until yesterday and Aidah helped me through the process. Both are amazing and I can't wait to receive my bed and base.
Will recommend you to everyone.
Thank you so much!!
1 comment
Tim S.Regal
Wow Joyce, these are such beautiful words to say about Roxy. She won our Raving Fan award at last years Christmas party and it was because of such tremendous feedback such as yours. Aidah her side kic... Read more
k is definately growing to amazing hights under Roxy's leadership too. Cheers TimSimilar opinion? Write a review on ieatwords.com.au!
- VIC, South Wharf
- Verified customer
It's like Disney Land with more padding
Had a fantastic experience buying my mattress in store at regal. Aidah was the best sales representative I've ever encountered. Her knowledge, friendliness and (most importantly) passion shone through. You can tell that customer care is paramount to this company and this is reinforced by their floor staff.
I was unsure of what to purchase, but I left the store feeling confident that I'd made the right purchase having been given extensive information and options.
Thank you regal and thank you Aidah!
1 comment
Tim S.Regal
George, this is so beautiful! Thank you so much.
To be compared to Disney Land! Wow.
Aidah is a gem of a team member and always wows her clients so we are thrilled you were able to experience that.... Read more
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Thank you.
Aidah and Roxanne are amazing. The mattress I got is such good quality and for a very good price. Looking forward to enjoy it.
1 comment
Tim S.Regal
Wow thanks Ana, Roxy and Aidah are the dream team.
Thrilled you were looked after!
Cheers
Tim
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ConnieGreater Melbourne (Inner), VIC
- 2 reviews
Exceptional customer service
Roxanne rocks! Great service provided over the phone and even bettered their advertised sale price! Very happy that I got in touch..
1 comment
Tim S.Regal
HAHAHA, she sure does Rock! Thank you so much Connie
Cheers
Tim
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Exceptional service and quality for a resonable price.
Hi, I wanted to pass on my gratitude to Roxanne your store manager of the South warf branch. I've had 5 mattresses in 4 months - with Snooze and Chiropractor mattress direct and the Regal choice was not only the best on budget but the best quality and provides the best sleep. Roxanne has certainly been the most tentative assistant and helped me choose the right mattress. Its perfect and Iv had excellent sleep since it arrived. She is a credit to your store. She listens and assist with the choice appropriately. a very personable person, empathetic and understanding.
The service form the 'live chat' and even through to HQ customer service has been brilliant
Ps I’ll certainly come back to Regal when Im ready to upgrade.
Thank you
Jayne
1 comment
Tim S.Regal
Thank you so much Jayne,
This just warms my heart. We are a family here at Regal and for Roxy and the team to go over and above to support you is just wonderful.
Thank you for the opportunity to serve you, this is truly humbling feedback.... Read more
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LauraPoint Cook
Aidah and Roxanne rock
Both girls are professional and passionate and very nice! Lovely shopping experience ! Lovely girls! Highly recommend shopping with them
1 comment
Tim S.Regal
Thanks Laura,
They are the dynamic duo!
Thanks for your wonderful feedback.... Read more
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Find out how Regal Sleep Solutions VIC, South Wharf compares to other Furniture Shops
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never thought buying mattress could be so pleasant :)
Came to regal sleep in south wharf with my partner this morning without expectation, just looking for a good mattress that we've been aching for a loooong time. I'm very happy to be greeted and helped by this cheerful lady, such an amazing service, very helpful and super duper care about your well being... we are very happy with our purchase, & we both feel so good leaving the store! Thank you so much! Can't wait for it to arrive and experience awesome sleep
1 comment
Tim S.Regal
Hi Lita,
This is so terrific to hear! The team at South Wharf are fabulous and I am so happy you had such a magnificent experience.
We are here to serve and support in anyway we can.... Read more
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ZoeMelbourne
Puuurr-fect.
Wonderful stuff !! Roxanne the cure XD
Strong recommendation !! Other mattresses just could not be of any satisfaction anymore !!
1 comment
Tim S.Regal
Wonderful Zoe, Thank you for your lovely feedback of our team. They are our Regal Angels!
Cheers
Tim
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Helpful staff happy customer.
I booked an appointment during the week on Regals website. Through a consultation with my chiropractor they recommended Regal as they have a great range of beds that support your back. On my arrival to the store Aidah warmly greeted me and took me through the range of beds. She started off with explaining the different types of Springs and how each bed supports your back differently. After my boyfriend and I had tried the Healthy life range we decided it was the right type for us. Super comfy and a 17 year warranty! Aidah was an awesome sale assistant she answered all our questions and the best part of all was, we get a brand new bed in 3 days! Highly reccomend Aidah and Regal Sleep Solutions to anyone needing a new bed
1 comment
Tim S.Regal
Wow, thanks Jess,
What a wonderful outcome for you and your partner.
We are so happy that we could live up to expectations and we are grateful that you decided to choose Regal for your sleep health journey.... Read more
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Lserventy
- 2 reviews
- 1 like
Awesome Customer Service!!
Aidah and Roxanne were the most amazing and completely got onto our level. They completely accommodated my needs and gave me the best deal possible. I highly recommend this place for your mattress needs.
1 comment
Tim S.Regal
Thanks Lserventy,
What awesome feedback for our South Wharf team.
They are a dynamic duo and it is just so great to hear this kind of feedback... Read more
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Leanne mMelbourne
Great experience -Thank you Regal staff.
Great service from start to finish. Friendly, expert advice in store and delivered today on time by cheerful, willing staff.
1 comment
Tim S.Regal
Thanks very much Leanne, we strive for outstanding service and looks like we have nailed it with you!
We value your feedback and your business.
Cheers
Tim
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Tim S.Regal
Thank you so much Joan! Hanz is a star in the Regal Sky. He really cares about his clients and will do whatever is necessary to give everyone the best possible outcome. I am so happy you took time out... Read more
to share this with everyone. Thank you. Cheers Tim