Rinnai Avenger 25 / 25Plus Questions & Answers (page 5 of 8)

Thanks for the question Ramesh. Usually this kind of smell indicates something in the environment where the heater is located has a strong odour. This smell runs through the heater over the heat exchanger which alters the smell. Things like strong cleaners, air fresheners, perfumed candles and paint can all have this effect.

To rid the heater of the smell you can run the heater at a high heat for 1 hour which will burn off what is on the heater. It is important to make sure the room is well ventilated before trying this, keeping a window open etc.

If you would like to discuss this further we have a technical help desk that can be reached on 1300 555 545 option 3.

Thanks for the question, error code 18 indicates the Thermocouple has failed to read the prescribed temperatures during the 1st eighty seconds of operation. If the unit is an LPG model we suggest checking the tanks and check air filters are clear. If this does not stop the error codes we would suggest a general service to inspect and diagnose the issue.

Hi Aimee, thanks for your question, an error code 60 on an Avenger means the electric element is open circuit. This will require a service call to fix.

Thanks for the question Rach. On the heater there will be a silver sticker which has the model and serial number of the heater. The serial number will give you the month and year of manufacture of the unit. For warranty purposes we would use the purchase date as the first day of warranty.

Hi Anna, thanks for the question. It sounds like your child lock has been activated. To switch it off press the up and down arrow together for around 3-5 seconds. The 'lock' indicator should no longer be displayed and you will be able to use the heater as normal.

Thanks for the question Lisa, the previous poster is correct, the heater will require conversion to be able to use it on LPG. The kit can be ordered at any Rinnai stockist.

Thanks for the question RichardN, it will depend on the model of Avenger 25 heater you have and only the Avenger 25 plus is thermostatically controlled and will cut out when reaching temperature. If this is the model you have, a service call may be required.

Thanks for the question JRG, if the heater hasn't been serviced in the last 2 years we would recommend this as a first step, as there might be a build up of dust and debris affeting the running of the unit.

Thanks for the question Rita, we have a free technical help line that can help you troubleshoot this issue. They are available on 1300 555 545 Monday to Friday from 8.00am-5.30pm.

Thanks for the question Kelstar. There are a few things to be aware of when movig the location of the heater. We suggest the clearances around the heater should be at least 500mm surrounding the heater nd 750mm in front of the unit. If there is furniture too close to the front of the unit it will distrupt the airflow from the unit so may not heat the same area.

As mentioned above the unit does have a number of safety features including a Oxygen Depletion Safety Device, Tilt Switch and child lock. If you need further information about any of these devices please refer to the Customer Operation Manual which is available online at the Rinnai Australia website.

As with any gas heater, we recommend never leaving a small child unattended and never let anyone fall asleep right in front of the heater.

If you have any other concerns about the use of the heater we are happy to discuss further through our customer contact centre on 1300 555 545

Thanks for the question Sark. We do have kits available to convert the gas type for the Avenger heaters, you can order the kit from your nearest Rinnai stockist, which you can find on our website www.Rinnai.com.au.

You will need a qualified gas plumber to complete the conversion.

Thanks for the question Louise, the fan on the Avenger heater will run as long as the heater is switched on to ensure the heat is distributed through the room.

Thanks for the question Shelley, the Avenger 25 fan will keep running while the unit is switched on (and for a period of time after the unit is switched off to cool down the heater). A new remote can be ordered from any good plumbing supply or Rinnai stockist. Your nearest store can be found on the Rinnai Australia website or by calling our sales team on 1300 555 545. option 1.

Thanks for your question Habib, the Avenger 25 plus heater should be sufficient for the area you are describing however there are heat loss factors that may need to be taken into consideration. We would recommend using the heater selector on the Rinnai Australia website to see all the options available. The selector can be found at http://www.rinnai.com.au/heating/heater-selector/. If you have any further queries, please do not hestitate to contact our sales staff on 1300 555 545.

Hi Luke and thanks for your question. If you have cleaned the filters for the unit and still have the filter light showing it may mean the heater needs a more thorough clean which can only be performed by a licensed gas heater technician. We do recommend having any gas heater cleaned and serviced every 2 years to ensure optimum safety and performance as also recommended by many gas regulating authorities.

Thanks for the question Kylie. As Mike has advised error 11 usually indicates failure to ignite. It is a safety feature that heater employs if it has tried to start and failed. If it continues to happen it's possible that the timer or temperature settings might have been altered. We have a technical help desk that might be able to help troubleshoot the issue.

Alternatively if the heater hasn't been cleaned or serviced recently this may be causing the ignition to fail. We do recommend having any gas appliance serviced every 2 years.