Rinnai Avenger 25 Questions & Answers (page 3 of 3)

Thanks for the question Sen. In Victoria in 2009 there were changes to the Gas Safety Regulations which state a person cannot install any flueless heater as a new installation in residential premises this included not being able to install a new bayonet connection for a flueless heater. You can replace an existing flueless space heater provided the heater meets certain requirements. They are:

* The heater being replaced, and its replacement, operates on Liquefied Petroleum Gas (LPG);
*The emission of oxides of nitrogen from the new heater does not exceed 2.5 ng/J; and,
*The carbon monoxide/carbon dioxide ratio of the new heater does not exceed 0.002.

The Avenger heaters are designed with Oxygen depletion sensors so if the oxygen level in the room drops below a pre-set limit, the device cuts the gas supply to the heater. It is important to follow the manufacturers instructions for minimum ventilation for any unflued heater.

Hi Jane, thanks for the question. In most cases you can convert our heaters from NG to LPG but it will depend on the specific model and serial number of the unit. This information can be found on a date plate on the unit and our technical help desk can confirm if the heater you have can be converted. They can be reached on 1300 555 545 option 3.

If the heater can be converted you will need to order the kit through a plumbing supply company (our website can show you the nearest company in your area) and have the kit installed by a licensed gas fitter.

Thanks for the question Cuddles, has the heater been serviced recently? We do recommend servicing of any gas appliance every 2 years as there are areas of the heater that are not accessible without a dismantling the heater. The filters do restrict the majority of dust etc, there are materials that still pass through the filter and deposit in the internal area of the heater.

Thanks for the question Hayleymachida. Our heaters are designed to try to self diagnose the issue with the unit. In this case the error code is listed as Thermocouple high cut out or Convection fan over revolution. Both of these errors will require a service call for the heater to identify and diagnose what is causing this cut out. Our service team can be reached on 1300 555 545 from 8.00am- 5.30pm EST Monday to Friday, or you can book online at http://www.rinnai.com.au/support-resources/online-service-booking/

Thanks for the question Kathleen. Error code 18 could be an issue with the temperature sensor on the heater and it is shutting down as a safety precaution. A service call will be required to investigate and resolve this issue. Our service team is available Monday to Friday from 8.00am-5.30pm or you can book online at http://www.rinnai.com.au/support-resources/online-service-booking/

Thanks for the question Gary. There are a few things we can run through with you with our Rinnai technical team, It's a free service available Monday to Friday 8.00am-5.30pm EST. They can be reached on 1300 555 545 and troubleshoot over the phone on a solution for you.

Thanks for the question Tasha. If you go to the Rinnai Australia website you can enter your postcode and all the local stockist will be listed. If the store doesn't have the kit in stock they can order it in for you. The website is www.rinnai.com.au

Thanks for your question Jimmy, yes you can buy a conversion kit for the Avenger 25 heater. You can order these kits from any good plumbing supply shop. If you visit the Rinnai website you can enter your postcode and it will give you the closest retailers in your area. Alternatively you can call 1300 555 545 and speak to our sales team who can advise you further

Thanks for your question. We recommend calling our friendly technical staff who will be able to explain the different functions of the heater. They can be reached on 1300 555 545.

Thanks for your question Marks1807. Error 18 normally indicates a lack of gas to the unit. If it has been recently been converted we would recommend having the gas plumber who performed the conversion, return to check gas supply to the unit and there are no blocked points. We have a technical help line on 1300 555 545 who can also advise on areas they can check when on site.

Thank you for your enquiry.

From your description it sounds like the lock function on the heater has been activated.

To deactivate the Lock function press both the Up and Down buttons simultaneously for 3 seconds. The Lock indicator will go out to show that the Lock function is no longer active. The Lock function can be deactivated at any time in this manner.

Our customer contact centre an be contacted on 1300 555 545 if you require further assistance.