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Ultimate Accident & Illness Cover, Economy Accident & Illness Cover, Utlimate Plus Accident & Illness Cover, General Accident & Illness CoverReviewer Photos & Videos
INCREASE OF MONTHY PAYMENTS PER YEAR ARE WAY TOO HIGH...
Hi, I’ll just give a recap of what we are experiencing since signing up to RSPCA. We signed up in 2014 and every year since the we have been charged an extra $15-$20 per year. We have not claimed in the last 2 years, almost 3 years and are now paying over double than what we paid for. First year when we insured our pup it was roughly $50 and now it’s $106 now, remembering everyone, we have not claimed in almost 3 years. That’s a hell of an I. Tease compared to their everyday insurances to keep you and your family safe. Just make sure you know what your paying for and continue paying for when you sign up...
1 comment
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JoannaSydney, NSW
Very easy
It was very easy to set up, all the information clearly set out. even discounted (impressive)
It’s the first time I have taken out pet insurance, I did not have it for my other dog it was not really promoted then.
1 comment
Customer RelationsRSPCA Pet Insurance
Hi Joanna,
I'm delighted to hear we have been able to provide you with an affordable policy that was easy to set up and you were left feeling fully informed. Thank you for taking the time to share you... Read more
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AngelaGreater Melbourne (Outer), VIC
First Impressions
I've just started. Hope I never have to put in a big claim. Easy to set up through your representative Paul. He was very thorough, well informed, friendly and efficient.
1 comment
Customer RelationsRSPCA Pet Insurance
Hi Angela,
It's great to hear that setting your policy up with our helpful and friendly team member, Paul, was met with ease. Thank you for sharing your review with us, we really appreciate it.
Kind regards,
Alisa
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Find out how RSPCA Pet Insurance compares to other Pet Insurance
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S. OvertonPerth, WA
- 2 reviews
Keeping our puppy safe and helping other pets too!
We Loved the idea that RSPCA gives a percentage of the premium back to the animals in care or need help at RSPCA when we insured our puppy. An extra bonus it all is within our budget.
1 comment
Customer RelationsRSPCA Pet Insurance
Hi S. Overton,
Thank you for your kind words, I'm delighted to hear we can provide you peace of mind in keeping your puppy safe and that we have been able to set up an affordable policy for you. Than... Read more
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Tearna S.Sydney, NSW
- 2 reviews
Worst Insurance Ever
I have the highest level of cover and the last 4 times my pet has been to the vet all for different things they have wiggled there way out of any reimbursement at all, one an upset stomach another a tooth abscess, swollen lymph nodes etc blood tests. Hopeless why bother having insurance.
1 comment
Customer RelationsRSPCA Pet Insurance
Hi Tearna,
I am sorry to hear of your dissatisfaction with your recent claims experience. We would appreciate the opportunity to look into your experience and have sent you a private message to obtain further information.
Kind regards,
Jessica
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Insurance for 2
Just the right fit for us and for our 2 dogs. The service was efficient and prompt and we were happy with what was offered. We were happy to sign up and know that if we aren’t satisfied we have a 30 day cooling off period.
1 comment
Customer RelationsRSPCA Pet Insurance
Hi Wendy,
Thank you for taking the time to share your experience with us. I am delighted to hear of the great service that you have received from our team and that we can provide you with cover that is suitable to your needs.
Kind regards,
Jessica
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AlexGreater Melbourne (Outer), VIC
- Utlimate Plus Accident & Illness Cover
- Verified customer
Quick and easy process, looking forward to never needing it but always knowing it's there.
It was very quick and easy to deal with the application team at RSCPA Pet Insurace. They were informative and stuck to the facts and even though they called me based off an electronic quote they were clear about making sure it was the right time to talk about pet insurance etc.
Hopefully, we never need to use the pet insurance BUT it does feel good having it there.
1 comment
Customer RelationsRSPCA Pet Insurance
Hi Alex,
Thank you for your great review! I'm delighted to hear our team members have been able to leave you feeling fully informed when setting up your policy and that we can offer you peace of mind... Read more
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Victoria B.South East Queensland, QLD
Peace of Mind!
I researched several options for my little pugs' health, and in my opinion, the RSPCA policy was not only the best value but gave me that extra peace of mind for Ruby's health in case she becomes sick or injured.
1 comment
Customer RelationsRSPCA Pet Insurance
Hi Victoria,
Welcome to RSPCA Insurance! It's wonderful to hear of the value in your policy and that we can offer peace of mind for you and Ruby. Thank you for taking the time to share your review wi... Read more
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I have only just ordered it so I can't comment on claims etc but the lady that helped me in the phone was very helpful.
Easy to set up and the lady in the phone was very helpful and even arranged to call me at a suitable time. I haven't made any claims yet so I cannot comment on that.
1 comment
Customer RelationsRSPCA Pet Insurance
Hi Chris,
I'm delighted to hear of the great service you received when speaking with one of our helpful team members and that your policy was set up with ease. Thank you for taking the time to share y... Read more
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Find out how RSPCA Pet Insurance compares to other Pet Insurance
Know better, choose better.
First time pet insurance
It was easy to set up. The lady explained the different policies to me clearly and answered all my questions. She was very patient as this is my first experience of taking out pet insurance.
1 comment
Customer RelationsRSPCA Pet Insurance
Hi Marnie,
It's wonderful to hear of the great service you received from one of our team members and you were left feeling fully informed when choosing a cover that is suited to you and your pets need... Read more
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Glen JefferySydney, NSW
- 3 reviews
Great coverage and price.
Online tool was easy to use and comparison on policies made finding the best option.
Broad range of items covered ensuring piece of mind and excess options made selection easy.
Great coverage and price on policy.
1 comment
Customer RelationsRSPCA Pet Insurance
Hi Glen,
It's great to hear that setting up your policy and viewing different cover options through our online portal to find cover that suits your dogs needs was met with ease. Thank you for taking ... Read more
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First time purchaser
Policy was easy to setup
Allen was very nice and helpful, explained everything very clearly, thank you
First time purchaser, I read the reviews online it it appeared to be the best.
1 comment
Customer RelationsRSPCA Pet Insurance
Hi Angela,
Thank you for writing this lovely review! I'm thrilled to hear that setting up your policy with our helpful team member, Allen, was met with ease and you were left feeling informed. Thanks ... Read more
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JovanSydney, NSW
Great cover for my Rotty
Great customer service and policy was explained to me in detail I know exactly what the Rotty is covered for .its the first time I’ve got Pet insurance and there premium are very competitive.
3 comments
After going through a couple of Pet insurances I believe that RSPCA insurance policy is the best available for my Rotty
Keeping you best friend safe and knowing that he has cover if he got sick or injured
Customer RelationsRSPCA Pet Insurance
Hi Jovan,
What a wonderful review! I'm delighted to hear we have been able to provide you with an affordable policy that suits the needs of you and your Rotty and that we can offer you peace of mind f... Read more
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JulieSouth East Queensland, QLD
The sales person that called me to follow up on an online quote was very professional.
Yes, I thought it was good value and I only want the best for my pets particularly when there is an emergency to respond to. I think I received good service and good value.
1 comment
Customer RelationsRSPCA Pet Insurance
Hi Julie,
It is wonderful to hear of the great service that you have received from our team and that we can provide you with cover that is suitable to you and your pets needs. Thank you for taking the... Read more
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Pet Insurance
Everything was fantastic. The only thing was the lady mentioned something quickly about there being a first month free and never tracked back to it. It would of been nice to get that first month free or at least not mentioned, but nothing major.
1 comment
Customer RelationsRSPCA Pet Insurance
Hi Jacob,
Thank you for taking the time to share your experience with us. I am pleased to hear that we can provide you with cover that is suitable to your needs. If you would like to confirm your prem... Read more
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Find out how RSPCA Pet Insurance compares to other Pet Insurance
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LindaSouth East Queensland, QLD
Great level of cover for peace of mind.
Easy process with a call back to follow up which saved me remembering to do it. New to the company, hope I don't have to make a claim too soon.
1 comment
Customer RelationsRSPCA Pet Insurance
Hi Linda,
It's wonderful to hear we have been able to provide you with peace of mind and I'm glad the process to set up your policy was met with ease with a follow up call from one of our team member... Read more
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AdeleNorth West, QLD
the ultimate and best cover for everthing
policy was good valua and very easy to set up.Customer service excellant, cant fault them best value for money for pet insurance i would highly recomend to anyone for their pet
1 comment
Customer RelationsRSPCA Pet Insurance
Hi Adele,
Thank you for your kind words and recommendation, we really appreciate them. I am thrilled to hear of the great service that you have received from our team and of the ease in which you were... Read more
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JosephineMurray Region, NSW
This is perfect
Very easy to set up. Value of insurance was within my budget for me. Just signed up today, so we'll see how it goes. My dog is seeing the vet today so hopefully can make a claim.
2 comments
Customer RelationsRSPCA Pet Insurance
Hi Josephine,
Thank you for taking the time to share your experience with us. I am delighted to hear of the ease in which you were able to set up your policy and that we can provide you with cover that is suitable to your needs.
Kind regards,
Jessica
I've only just signed up, had to take my dog to the vet. I paid the bill, can I claim on this bill.
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RachaelSouthwest, VIC
Pet insurance made easy
I was given all details about what K was about to sign up for, including what is not covered, the lady on the phone was wonderful to deal with and not only is my dog covered incase of s emergency, but much need funds go to RSPCA. So win win, the process was easy and highly recommend them
1 comment
Customer RelationsRSPCA Pet Insurance
Hi Rachael,
It's wonderful to hear of the great service you received when setting up your policy and were left feeling fully informed when choosing a suitable cover for your dog. Thank you for taking... Read more
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Awesome cover for your pets
I love the variety of pet insurance, very easy to set up I'm a new member and it is the best pet insurance, no I haven't claim but I look forward to making a claim with them
1 comment
Customer RelationsRSPCA Pet Insurance
Hi Ashlie,
Thank you for such a lovely review. It's wonderful to hear of the value you have found in your new policy and that setting this up was met with ease. Thanks again for taking the time to sh... Read more
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Questions & Answers
littlepoppetasked
Dear RSPCA, I recently signed up for a policy for my puppy. Unfortunately, I had some issues with my bank card (and I completely overlooked my policy payments being declined), as a result my policy was cancelled. I had no idea this had happened as I still had a $50 claim processed in that time, once I did realise I attempted to fix it, however once I found the emails I realised I was two days outside of the cut off. - I spoke with a representative who very kindly created a new policy for me however she didn't explain that a new policy would likely be declined. She said the underwriting team would contact me to discuss but I didn't hear from them, I just got a letter declining cover.
I understand it was my fault the payments didn't process, however I was willing to pay any outstanding amounts and did offer to do this, but was advised to apply for a new policy. Is there any way that RSPCA might reconsider granting me a policy if I was to fix up any previous outstanding payments?
3 answers
I’ve never had any other insurance policies cancelled, and have never made any claims on any other insurance policies in the past (for car etc) if that helps.. thank you
Customer RelationsRSPCA Pet Insurance
Hi there,
Thank you for reaching out and I am sorry to hear this. I would like to have one of our team members look into this for you and discuss further. Can you please reply to my private message with your full name along with your most recent policy details and I will refer this to one of our team members to review and be in contact with you.
Kind regards,
Alisa
Customer RelationsRSPCA Pet Insurance
Hi Shae,
I understand one of our team members have been in touch and have resolved your request. If you have any further questions, please don't hesitate to reach out.
Kind regards,
Alisa
chrissyhasked
Why are you messing me around, my last claim was denied & then over turned & paid after lots of tooing & frowing on my behalf & NOW AGAIN my cat has gone to the vet for the exact same reason as my last claim was (which originally was a cat bite about 6 months ago which has now turned into a legion). They are even talking about amputation & you are DENYING THIS CLAIM AGAIN. I was assured after my last dealings with u that this would not happen again & iIT HAS i AM FRUSTRATED & ANGRY as to how I am being treated & expect you to review his claim again & get back to me ASAP..
Hope to hear from you soon. :-(
1 answer
Customer RelationsRSPCA Pet Insurance
Hi Chrissy,
I am sorry to hear of your cats on-going health concerns and of your frustrations. I have responded to your private message and have escalated your concerns onto our team to look into your claim further with you.
Kind regards,
Jessica
Margaretasked
I Margaret Weaver,, policy no. RS099522651, would like too CANCELL our Policy, Due to current reasons
2 answers
Customer RelationsRSPCA Pet Insurance
Hi Margaret,
Thank you for reaching out and I am sorry to hear this. Thank you for your details, I have passed your request on to the relevant team who will review this for you.
Kind regards,
Alisa
Customer RelationsRSPCA Pet Insurance
Hi Margaret,
I understand a team member has been in contact and your request has actioned. If you have any further queries, please don't hesitate to reach out.
Kind regards,
Alisa
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Customer RelationsRSPCA Pet Insurance
Hi Jo,
we do, which means that their likely veterinary treatment costs go up rapidly each year too. As a result, the cost of insuring your pet will also increase as they get older. If you would like to discuss your premium further, don't hesitate to send me a private message with your policy details and I can arrange one of our team members to reach out. Kind regards, AlisaThank you for reaching out and I'm sorry to hear of your frustrations. Just like humans, the older our pets get, the more likely they are to have health hiccups. Cats and dogs age faster than ... Read more