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Reviews

3.8

2,497 reviews
5
(1,538)
4
(201)
3
(69)
2
(71)
1
(618)
  • Value for Money
    4.1 (1,559)
  • Transparency
    4.3 (1,393)
  • Customer Service
    4.3 (1,571)
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Customer services spam calls you

published

I inquired about a pet insurance quote a month ago, and after realising they charge twice the amount as their competitors (please do your research) I told them I was no longer interested. Every few days for the next several weeks they have been spam calling me to try and sign me up. I unsubscribed from all communication however I keep receiving spam calls from their number, which is different every time.



Avoid their overpriced insurance and spammy tactics. Would not recommend them to anyone!

1 comment
RSPCA Pet Insurance
Customer RelationsRSPCA Pet Insurance

Hi,
I am sorry for any inconvenience caused and would like to look into this for you. I have sent you a private message to obtain further information to place you on our do not call register.
Kind regards,
Jessica



This just what I need for my dog

published

Yes I think it is value for my money it was easy to set up I have just set up for pet insurance I have not made a claim as of yet and I hope I do not have to but it is there if I do

1 comment
RSPCA Pet Insurance
Customer RelationsRSPCA Pet Insurance

Hi Karen,
It's great to hear you have found value in your policy and that setting up your cover was met with ease. Thank you for sharing your lovely review with us.
Kind regards,
Alisa

Craig

CraigSydney, NSW

Happy to feel secure and covered for life's ups and downs

published

We found it easy and fast to get coverage for our newly extended family. Feel secure in the feeling that our little fur babies are covered and supporting RSPCA as well.



1 comment
RSPCA Pet Insurance
Customer RelationsRSPCA Pet Insurance

Hi Craig,
I'm delighted to hear setting up your policy was met with ease and that we are able to provide you peace of mind for your new fur babies. Thank you for sharing your lovely review with us, we really appreciate it.
Kind regards,
Alisa

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Don’t bother!

published

Don’t bother trying to make a claim as they try and find any excuse not to cover it. They won’t cover my dog for a simple ear infection because he had ear mites 3 years ago even though my vet said it wasn’t caused by ear mites! When I emailed them they didn’t want to help me and now I have no reply. I am worried that if something serious happens to my dog they wont cover him :(



3 comments
RSPCA Pet Insurance
Customer RelationsRSPCA Pet Insurance
Rebecca J.
Rebecca J.

Thanks Alisa but I have emailed you guys multiple times and your employees still refuse to cover it. I have inboxed you.



RSPCA Pet Insurance
Customer RelationsRSPCA Pet Insurance

Hi Rebecca,
I understand you have spoken with one of our team members and your claim has been referred for further review.
Kind regards,
Alisa

Lucy

LucySouth-Eastern Region, NSW

  • 2 reviews

Dog insurance Excellent

published

My Consultant was extremely helpfull who answered all my questions. She went through the policy very patiently. As I have had a poor experience with a previous pet insurance provider therefore was hesitant and wanted to ensure this was the correct cover for my 9 week old puppy Diesel, and piece of mind for me. Thank you so much for all your help. I hope this is a start to a great relationship with RSPCA pet insurance.

1 comment
RSPCA Pet Insurance
Customer RelationsRSPCA Pet Insurance

Very good

published

I really happy with it n use it for our pet and tell everyone to join n get insurance for there animal and a get deal for there pets. Good

1 comment
RSPCA Pet Insurance
Customer RelationsRSPCA Pet Insurance

Hi Matthew,
I'm glad to hear you have found value you in your policy for your pet and we appreciate your recommendation. Thank you for sharing your review with us, we really appreciate it.
Kind regards,
Alisa

Kieran

KieranGippsland, VIC

Trying to set up the policy

published

The policy was very difficult to set up online as the system would not process it. After several attempts I had to ring a consultant which was again a protacted process.

1 comment
RSPCA Pet Insurance
Customer RelationsRSPCA Pet Insurance
Taine

TaineSydney, NSW

Perfect! One of the best pet insurance out there

published

Easy and fast to set up only took about 5 minutes, great value for money with so many benefits.
Definitely would reccomend to any friends and family. Perfect for your pets needs

1 comment
RSPCA Pet Insurance
Customer RelationsRSPCA Pet Insurance
Kim

KimMid North Coast, NSW

  • 2 reviews

Have never been so disappointed.

published

Sure, it is so easy to join up, they welcome you with open arms, easy peasy! But don't try to claim, they will wiggle their way out of anything. I think it is very sad that this company is flying on the shirt tails of such a worthy company as the actually RSPCA, who do a wonderful job. And did you know that an ingrown hair follicle would later on be deemed as a skin condition, so no cover for allergies etc. Really pathetic. Would not advise anyone to joint this insurance company.

1 comment
RSPCA Pet Insurance
Customer RelationsRSPCA Pet Insurance
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Kerry

KerrySouth-Eastern Region, NSW

  • 2 reviews

Our Babies needed protection

published

Yes I did as our pets are family and they needed to be covered
I didn't, not yet
Just started as we had gotten new pets and we wanted them insured to help us to protect them

1 comment
RSPCA Pet Insurance
Customer RelationsRSPCA Pet Insurance

Hi Kerry,
It's wonderful to hear that we have been able to provide you and your new pets suitable cover and give you peace of mind when protecting them. Thank you for taking the time to share your review with us.
Kind regards,
Alisa

Great value

published

After checking out a number of different Insurers I settled on the RSPCA because it was Easy to set up online with good choice of cover and great value. Very happy

1 comment
RSPCA Pet Insurance
Customer RelationsRSPCA Pet Insurance

Hi David,
I'm delighted to hear your policy was set up with ease through our user-friendly online portal and that you have found value in your cover. Thank you for sharing your experience with us, we really appreciate it.
Kind regards,
Alisa

Barbara

BarbaraSouth East Queensland, QLD

Peace of mind with gap only Vet

published

From midnight tonight
Feel safe for my fur baby with this Policy & within a tight PENSION budget. Sarah from Sydney was excellent in her information & a credit to your company. Thankyou for your persistence Sarah & giving me time & made the process easy.

1 comment
RSPCA Pet Insurance
Customer RelationsRSPCA Pet Insurance
Stewart

StewartGreater Melbourne (Outer), VIC

  • 3 reviews

Great cover for the dog at a reasonable price

published

The young Lady who followed up on my query was very good, she set up the policy quickly and efficiently. She explained everything in detail and made sure zI knew what the policy gave me and my dog.

1 comment
RSPCA Pet Insurance
Customer RelationsRSPCA Pet Insurance
Rodney

RodneyWheatbelt, WA

Very happy, sign up went smoothly.

published

As stated, sign up was easy and uncomplicated. Feel a sense of relief that my newly arrived dog is fully covered for most eventually. I thank you. I compared your policy value against several others and found RSPCA’s to be best.

1 comment
RSPCA Pet Insurance
Customer RelationsRSPCA Pet Insurance
danni

danniSydney, NSW

Pet Insurance x 2

published

So easy to sign up and get cover, very happy with what was offered and the 30 day cooling off period is great if there is a change of mind.

1 comment
RSPCA Pet Insurance
Customer RelationsRSPCA Pet Insurance
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New puppy cover

published

Salesperson explained the policies clearly
Informative and helpful staff
New policy haven’t claimed yet
Offered 1 month free with my new policy
Easy to set up monthly payments over the phone,

1 comment
RSPCA Pet Insurance
Customer RelationsRSPCA Pet Insurance

Very easy to organise

published

The RSPCA insurance for my cat was very easy to organise and easy to understand what I am getting. I liked that I could compare and do everything on my mobile.

1 comment
RSPCA Pet Insurance
Customer RelationsRSPCA Pet Insurance
Chris

ChrisGreater Melbourne (Outer), VIC

  • 3 reviews

Cover out of reach if you have multiple "high risk" pets

published
1 comment
RSPCA Pet Insurance
Customer RelationsRSPCA Pet Insurance

Really helpful

published

Just got a new puppy and the lady over the phone was really helpful with choosing my plan, she answered all my questions and she was so sweet. Highly recommend it!

1 comment
RSPCA Pet Insurance
Customer RelationsRSPCA Pet Insurance
Susy

SusyFar North Queensland, QLD

Excellent Customer Service Delivery

published

Amy and the second Service staff member (can't remember her name) were very informative, helpful and pleasent. It was great to have such professional and friendly service. Please pass on my thanks.

1 comment
RSPCA Pet Insurance
Customer RelationsRSPCA Pet Insurance

Hi Susy,
It's a pleasure to hear of the great service you received from our helpful team members and were left feeling fully informed. Thank you for taking the time to share your kind words with us, we really appreciate it.
Kind regards,
Alisa

Page 3 of 125
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Questions & Answers

littlepoppet

littlepoppetasked

RSPCA Pet Insurance

Dear RSPCA, I recently signed up for a policy for my puppy. Unfortunately, I had some issues with my bank card (and I completely overlooked my policy payments being declined), as a result my policy was cancelled. I had no idea this had happened as I still had a $50 claim processed in that time, once I did realise I attempted to fix it, however once I found the emails I realised I was two days outside of the cut off. - I spoke with a representative who very kindly created a new policy for me however she didn't explain that a new policy would likely be declined. She said the underwriting team would contact me to discuss but I didn't hear from them, I just got a letter declining cover.

I understand it was my fault the payments didn't process, however I was willing to pay any outstanding amounts and did offer to do this, but was advised to apply for a new policy. Is there any way that RSPCA might reconsider granting me a policy if I was to fix up any previous outstanding payments?

3 answers
littlepoppet
littlepoppet

I’ve never had any other insurance policies cancelled, and have never made any claims on any other insurance policies in the past (for car etc) if that helps.. thank you

RSPCA Pet Insurance
Customer RelationsRSPCA Pet Insurance

Hi there,
Thank you for reaching out and I am sorry to hear this. I would like to have one of our team members look into this for you and discuss further. Can you please reply to my private message with your full name along with your most recent policy details and I will refer this to one of our team members to review and be in contact with you.
Kind regards,
Alisa

RSPCA Pet Insurance
Customer RelationsRSPCA Pet Insurance

Hi Shae,
I understand one of our team members have been in touch and have resolved your request. If you have any further questions, please don't hesitate to reach out.
Kind regards,
Alisa

chrissyh

chrissyhasked

RSPCA Pet Insurance

Why are you messing me around, my last claim was denied & then over turned & paid after lots of tooing & frowing on my behalf & NOW AGAIN my cat has gone to the vet for the exact same reason as my last claim was (which originally was a cat bite about 6 months ago which has now turned into a legion). They are even talking about amputation & you are DENYING THIS CLAIM AGAIN. I was assured after my last dealings with u that this would not happen again & iIT HAS i AM FRUSTRATED & ANGRY as to how I am being treated & expect you to review his claim again & get back to me ASAP..
Hope to hear from you soon. :-(

1 answer
RSPCA Pet Insurance
Customer RelationsRSPCA Pet Insurance

Hi Chrissy,
I am sorry to hear of your cats on-going health concerns and of your frustrations. I have responded to your private message and have escalated your concerns onto our team to look into your claim further with you.
Kind regards,
Jessica

Margaret

Margaretasked

RSPCA Pet Insurance

I Margaret Weaver,, policy no. RS099522651, would like too CANCELL our Policy, Due to current reasons

2 answers
RSPCA Pet Insurance
Customer RelationsRSPCA Pet Insurance

Hi Margaret,
Thank you for reaching out and I am sorry to hear this. Thank you for your details, I have passed your request on to the relevant team who will review this for you.
Kind regards,
Alisa

RSPCA Pet Insurance
Customer RelationsRSPCA Pet Insurance

Hi Margaret,
I understand a team member has been in contact and your request has actioned. If you have any further queries, please don't hesitate to reach out.
Kind regards,
Alisa

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