The policy was extremely easy to set up and the agent that assisted was both helpful and pleasant. I feel reassured that my new pet is now well covered against unforeseen issues that may arise

Good price and helpful service.
Staff over the phone helped me out with questions I wasn't sure when quote online.
Well explained the matters with patiency.
Easy manage payment.
Nothing much to worry about.

Staff were friendly and fully capable of answering all my questions. Whole experience took approximately 10 mins and we were done. Couldn't be happier with the service offered. Not only did I purchase a great product for my dog but I am helping with the care of other less fortunate animals with their care.

This is the first time that I have taken out pet insurance, though I have been a pet owner for almost 50 years. The policy was clearly set out, and the process of completing the form for the policy was simplicity itself. I elected to go with the RSPCA pet insurance because of the portion of the premium that is dedicated to helping animals.

It has been been and still is a great value cover, it was easy to set up and was explained well and thorough over the phone to me as well.

definitely easy set up, everything was in plain and easy to read sight. The lady I spoke to Hayley was absolutely amazing and so kind and caring!! 10/10 thank you! I’m glad I chose RSPCA now and I’m very content!

Amy was very responsive and sensible. She let me take my time to reach a decision and promptly called back when I was ready to proceed with the insurance arrangements. Thank you. I highly recommend RSPCA pet insurance.

Had a great experience. Cheers Alan! :) Very seamless process and made a lot of sense. We were unsure of which package to go with. Alan was punctual and very clear. Cheers Archie

RSPCA pet insurance was recommended by our next door neighbour and we have been really impressed by how easy the online claim system is, and the fact that claims are processed in a fair and timely manner. We are very happy with the customer service and the rebate is paid in a timely manner. Would definitely recommend.

I am not happy that dental surgery is not covered on the top cover! so now i have to put it on vet pay as well as paying for my premium!

I only started today so I couldn't respond to all of the questions. I haven't made a claim and I only started the cover today, I hope it helps so I don't have to worry if any thing happens.
Thankyou for your help

Easy to setup. will see if it turns out to be good value or not. will be lodging a claim soon so will see if this is an easy process or not.

I was very happy that you could help me & family and give me some some knowing my fur babies can be cared for in time when I really needed some assistance, ....

I hope that this is a great pet cover hope l can say it a valuable cover for me l love animals so RACPA is a cover that is a great for me l can help the animals as l am cover at the same time

The policy was great value and was processed immediately. Good to know a portion was used to help animals. That is all I need to write as I only bought the policy yesterday.

We put a claim in early February 2020 for our dog who broke his leg. It is now end of April and still no payment. Nobody contacts you to let you know how things are going or whether more documents are required. They keep claiming that no documents are received on their end. When you put your claim in though you can no longer view it so there is no proof on your end that the documents actually are received. We have been chasing this claim up numerous times (via phone and email) and no response is ever received. Our vet has also emailed them directly. We DO NOT recommend this company!!!

They spoke to me & suggested me the exact cover i would need for my pet.
Were patient with me & called back at my convenience.
Explained me all that is included in my cover.
The sales executive was friendly & had good knowledge.

Yep - all excellent. I have just signed up so at this stage I don't have any feedback on the actual policy but the experience was brilliant. Informative, helpful and efficient.

Was super easy to set up. I had called earlier and even got a call back close to arrival of my new pet to actually set up my policy. This customer service was above normal

It was easy to overview and lodge all possible options for getting a policy. All options were explained clearly for anyone to understand, without having to waste time on inadvertently lengthy phone calls with insurance companies.