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Impact, Coppernox, Commercial, etc...Worst Product and Even Worse Customer Service from Scanpan (Sheldon and Hammond P/L)
Totally disappointed, disillusioned and disgusted in both the product and the company. These would have to be the absolute worst pans I have ever ever used. Every single item of food sticks to them and it is an absolute nightmare to remove. The handles become way too hot to touch on both the pans and the lid - totally unsatisfactory and extremely dangerous. I only wish I had read the many others who have experienced this very same problem. Paying good money for absolute rubbish is so very disappointing.
As for Scanpan aka Sheldon and Hammond P/L their customer service response was deplorable - acknowledging these issues as though it is acceptable!!
NEVER EVER buy Scanpan - complete waste of money.
Purchased in September 2021 at What’s Cooking for $225.00.
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Anna RapinettGreater Melbourne (Metropolitan), VIC
Sticking scanpan
Purchased scanpan and the first time I used it my food stuck even after doing exactly what the manufactures recommended. Very disappointing and a waste of my hard earned money.
Purchased in February 2021 for $165.00.
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Worst fry pans ever
Non stick?! Ha what a joke. At first I thought the pans needed to be seasoned in, months later every single meal is still sticking and ripping into shreds. Never experienced a worse pan in my life. Nothing I use can clean these pans, they’re tarnished with baked in black spots all through it. I’m upset that the people who gifted us these wasted their money.
Purchased in December 2021.
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Find out how Scanpan Stainless Steel compares to other Cookware & Fryware Products
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Gadgitgirl
- 2 reviews
Coppernox pot
Scanpan coppernox pot set 8 years old.
At year 6 the rubber handles were popping out and needing resetting at every use.
Changed to induction hob late last year and Scanpan site deems the pot suitable if it holds a magnet to bottom, which it did.
A few weeks ago the bottom of one pot buckled and loosened with an almighty crack while heating some milk.
Very slow response after 3 attempts at contact through Australia website as couldnt find info for NZ contact details. Wanted to know if other pots in set were actually safe to use as they told me this should not have happened. Once NZ team had info they very quickly organised replacement.
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Kelley RPerth, WA
- 6 reviews
- 1 like
- Impact
- Verified purchase
Fantastic Pans!
I bought a set of these from Kitchen Warehouse, which came with some large stock pots, fry pan, saute pan and milk pot. I've really enjoyed using these pans. A lot of reviews have issues with food sticking to the pan. The key is to let the pan sufficiently heat up. They should be hot enough that when a drop of water is placed on the pan it should roll around like a ball. Once they're hot enough food will cook without sticking and will release from the pan once there is a good sear on the meat.
The pans also form a wonderful fond on the bottom ...Read more
Purchased in October 2021 at Kitchen Warehouse Online Store for $194.00.
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StaciAU
- 20 reviews
Rubbish- Do Not Waste Your Money
Purchased the Scanpan Impact pans and upon using I also found these pans to not be non stick! Was making fried eggs and the end result was a mess! How can a company that “prides itself in offering the Best Kitchenware Brands In Australia” get it so wrong and why do they refuse to refund?!? Save your money people. These products are rubbish.
Purchased in January 2021.
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Impossible to clean
I have used my scanpan 3 times.... it was given to me for a present.
The food sticks to the bottom and even with scrubbing it won't come off... the image attached is after cooking Tofu.... I have scrubbed it with a scourer but it still wont clean up.
I don't like this pan at all... it's the worst one I have ever cooked with!
Purchased in December 2021 at Present.
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RubyHunter Region, NSW
- 3 reviews
No matter what, EVERYTHING sticks to these frypans
Have had the scanpan cookset for over three years now. It was the first very expensive set of pans I bought and honestly, I wish I hadn't of sent my 'cheap' frypans to the opshop.
No matter what you do, everything sticks to the frypans. Everything. I have followed manufacturers instructions to the letter and still it just ends up a giant mess and waste of food. My mother in law who was a head teacher of home ec also has some scanpan stainless frypans and has had the exact same results.
I would give zero stars for this review, except that the saucepans and steamer in the set have been fine and given me no trouble at all.
Don't waste your money on scanpan stainless steel.
Purchased in January 2021 at Kitchen Warehouse.
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JaneBAdelaide
- 9 reviews
- 2 likes
Worst frypan ever
I bought this thinking it was a quality product, but I no longer use it in sheer frustration.
I've only cooked on med-low heat, as the instructions say. No matter what I cook, it massively sticks to the frypan, destroying the food and making clean up difficult. This is an expensive product and even at discount price (which I bought it at) it is still too costly for the quality it is. Very disappointed.
Purchased in June 2021 at Harris Scarfe Physical Stores for $60.00.
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Bicanoo
- 8 reviews
- 1 like
Largest pan on the market
This a truly professional pan. It has a copper core which dissipates heat perfectly and keeps the contents warm long after the gas has been turned off. Highly recommend this pan for big families or professionals and larger events.
Purchased in August 2021 at eBay.
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SJE
- 2 reviews
Shattered Glass Lid
Pretty disappointed with the glass lids for the saucepans. I've had my Scanpan set for a number of years and recently while cooking dinner the glass lid on one of our saucepans exploded out of nowhere. There was a loud pop and glass had shattered into the food, ruining our dinner and leaving us short a lid!
Purchased in January 2021.
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Amy
- 2 reviews
- 1 like
Perfect
Handle is not hot. Axis has copper as core up to the side. It is very good at heating and amazingly even without heat spot. The food is not stick on the pot. Such a perfect product.
Though Axis is made in China but I can see the standard is very high. Based on my using experience, it is far better than some other stainless steel pans which are claimed made in Italy.
I have a Scanpan skillet over 10 years but it works still flawlessly. Like this product very much.
Purchased in June 2021 at Victoria's Basement for $299.00.
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Kane
- 4 reviews
Flawless cookware
Have used scanpan for last 25 years for all my home cookware and knives.. I only recently upgraded my cookware and knives but my old scanpan still was perfect in every way I gave as a present..SCAN PAN FOR LIFE
Purchased in January 2021 for $900.00.
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HenrySydney, NSW
- 6 reviews
Excellent quality stainless steel pan for the passionate home chef
The Scanpan stainless steel pans are built with high quality. I bought the Scanpan Impact 26 cm and 20cm as a pair (which is cheaper than buying one) at Victoria's Basement 3-4 years ago on discount, and I use these pans on an induction cooktop.
Because of how they are built, a sandwiched steel-aluminium-steel heavy base, heat distribution and retention is great, very even across the surface of the pan. No hot spots as far as I'm aware.
I personally wanted to switch from non-stick pans because I like cooking with high heat, such as searing s...Read more
teaks or stir frying vegetables. I wouldn't want to use a non-stick pan for those recipes because I'm afraid the non-stick layers will start peeling and mixing into my food. The pans take about 2-3 mins on medium-high heat to get to temperature (i.e. where a lot of people complain about food sticking to stainless steel cookware). What people don't know is you have to preheat the pan, until you can throw a drop of water onto it and it dances around the pan like mecury (think Terminator 2 and the T1000 Terminator). Only then you add your oil and foods like an egg or steak won't stick to the pan. These pans can get a little dirty from the burnt bits of food from either overcooking or not using enough oil. But it can be easily removed with a simple deglazing of the pan with water or other liquid. The bits that don't come off after deglazing can be removed with a baking soda paste and some elbow grease. I tend to do the latter, deeper cleaning procedure once a month to keep the pan looking fairly new and shiny. I just can't stand cooking with a semi-brown/black pan, plus because those bits are on top of the steel pan it interferes with your cooking and food will likely stick despite the preheating procedure I mentioned above. So in summary, if you look after this pan well, it will cook you nice meals for a long time to come.Purchased in July 2021 at Victoria's Basement.
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MortishiaMetropolitan Adelaide, SA
- 57 reviews
- 3 likes
From the stove to the oven
I’m so glad I opted to purchase purchase Scanpan cookware. I first started with the 28cm stockpot. This was a great addition to my cookware. The ease of use reminded me of another brand (Rena Ware) you only need low heat to cook. Heat is enclosed within and cooks evenly. Has firm handles and a clear cover with steam outlet. Lovely steel shine and washes well. Only downfall, is the screw position on cover. The nut on the inside hinders when washing.
Overall, the item is great. Added advantage, sear meat and cook away in oven. The cover also can be used in the oven, it has a great heat resilient.
Like the product so am slowly adding items in my kitchen.
Personally, after washing and drying, I replace item in original box for longevity.
Purchased in January 2021.
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mj88Western Australia
- 9 reviews
- 1 like
Scanpan Commercial Stockpot 8.5L
I love this pot. It heats evenly and quickly, nothing has ever burned in it, it’s not heavy. It’s my go-to for cooking in bulk or for large groups and making stock. It exceeded my expectations even though it’s just a stainless steel pot! I one day look forward to making jams and sauces in this pot too.
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dlovepNSW, 2033
- 14 reviews
- Impact
- Verified purchase
Name it correctly what an Impact on your cooking also your patience.
Pro: Super Healthy Pan (more than 30% of food stuck on the pan)
Con: It needs a thick layer of oil to Deep (a normal) stir-fry
You will have a healthy cooking, since 30% of food stuck on pan you will literally getting a lot healthier than other pan, try pan fried a fish, you will get the "Shape" of fish and one side of fish stuck on pan. Then add more oil to stir-fry, end up like deep frying the food, what an IMPACT way of cooking, whereas you either getting healthy food with less oil or deep frying something which you want to stir-fry.
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CarlySouthwest, VIC
- 24 reviews
- Coppernox
- Verified purchase
Happy with my choice
I did not want non-stick cookware. Glad I chose Coppernox. Glass lids to see inside and silicone handles have become essential. Low to medium heat only is needed and it heats fast and evenly. Aesthetically they are pleasing to the eye. I have one saucepan, the dutch oven and the multi pasta pot. The dutch oven cooks my curries well. Food rarely sticks to my Coppernox pots but if it does it comes off quite easily after a soak in hot water for a couple of minutes. My only complaint is that the copper discolours quickly - I've read you can polish it but I don't have my pots on display to show off, they are for cooking, so it doesn't bother me TOO much.
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DkPerth
- 3 reviews
Lower quality
I just bought steamer 28cm. It has a glass lid. Handle gets hot and you need tea towel to pick up the lid. As soon as you lift the lid it starts making crackling noises even though the lid is still in your hand. I found the base is not that heavy either considering the size of the pan. I have got some other Scanpan pans very old ones they are much better quality than this one. Handle on my old glass lids is thicker and does not get hot. Base of those old pans is much heavier. That was the reason I bought Scanpan again. Quality has definitely gone down. Then I looked on the box and it is made in China. Not happy with the quality.
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melonycSydney, NSW
- 42 reviews
Love my stainless steel cookware
I've had non-stick (Swiss Diamond) and tried copper coated pans but eventually went back to plain stainless steel because I just got tired of having to fuss over a saucepan. There's nothing quite like it for cooking and you don't have to worry about what utensils you're (or anyone else) is using or if you can put it in the dishwasher. These pans look great, cook beautifully and will give you decades of fuss free service.
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Questions & Answers
Trudy Casked
Is scanpan stainless steel utensils safe to go in an oven?
No answers
Ruthasked
I got a Scanpan Stainless Steel Wok (32cm) at Harris Scarfe (165$)... I had a recipe that said, heat the oil very hot.. so I put it on the wok-burner of my stove, turned the burners on high and waited.... when the oil seemed hot, I swirled it around as I did with my other woks... and straight away it burnt the sides of the wok! I thought "ok... thats a bit like seasoning it".... and turned the heat down and kept cooking... until it really started to burn on that spots and I finished cooking my meal in another pot and had some fun-hours, cleaning the wok.
Now I am scared to even putting it on the wok-burner.
That burner has quite a big diameter and also heats up (as it should with a wok!) the sides of the wok. What can I do to prevent the same thing happening again.
Right now it actually DOES have a bit a darker shade half up the sides, which doesn't worry me much because seasoned woks get all black.... I only don't want my food to burn. Should I not use the wok burners at all? Should I swirl the oil around BEFORE turning the heat on? What went wrong, how do I do it right?
No answers
Titomasasked
Does Scanpan's Axis copper core go all the way up to the rim, like All-clad does? What about Scanpan's Coppernox - does the copper core go all the way up to the rim?
Also, how thick is the copper layer of Axis, and of Coppernox?
Thank you.
1 answer
it is all up like All-Clad and the bottom copper is 0.6 cm. Don't know what I had been told by the customer service was correct or not.
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