After some online research of comparative pet insurance policies, I decided to take out the Top Accident and Illness Cover. The policy covered all potential needs and the price was reasonable. The policy was agreed to and set up via telephone. The representative was friendly, helpful, knowledgeable and competent. The process took about 15 minutes.

Value for money is hard to determine at this stage.... But the few small claims have been treated well and quickly.
My 1st claim came with a few headaches but all good since then ...Have been with you 2 years..

I have been with seniors insurance for pet insurance for over a year. My pet had an unfortunate accident but I had peace of mind as Seniors guided me through getting preapproval for the surgery. So I knew I was mostly covered for the surgery cost. This insurance is very good and I recommend it.

I am very happy with this level of cover. It is a good balance with 75% on Claims and premiums not being over the top. Claims have been processed very quickly.

We got the job done well. Explained to me . Sales lady was very patient with me explaining it until I understood it. I'm very impressed. She went over things until I completely understood the policy.

Dog had cancerous lump on ear had it checked by vet who looked at slide under scope then sent cytology to lab. Provided all the medical info to Seniors including lab results and got my claim in the bank very fast. No arguments, really good. Better safe then sorry.

Great service and fast refunds, insurance is very good in my budget .. seniors pet insurance is great, the policy suits my pet and I have never had any issues with seniors

I had to submit paperwork and make phone calls repeatedly, and send paperwork in the post because the staff seemed to have lost all records since the policy was bought. SIGH!

Staff well informed about the pet insurance policies and given a good outline of the benefits. All questions answered and able to choose the right policy for my pet. As I'm switching from a policy with another company who increased the premium by $230 this year was also given an estimate of what sort of increase to expect next year.

This is my second policy with Seniors Pet Insurance. I submitted my my claim online and had my refund in my bank account within 48 hours, very impressed! Great value for money wouldnt be without it.

very slow refunding money...when you call your passed from person to person within Oz and overseas ..once you sign up your trapped so can't change companies...policy should cover vaccine / dental care

It was a helpful phonecall. That is all i want to say. That is it. Do i need to keep putting in nonsnese to have this review allowed or accepted

I rang to ad another dog to my Pet Insurance portfolio . The young lady I spoke to was exceptional professional and very easy to deal with . She ensured I understand what the Insurance covered and my responsibilities. The phone call was very pleasant and painless

Policy was easy to set up and the cover is good. However my first claim took 6 weeks to process despite the fact I sent all relevant information in at the time of lodgement. The company continued to request information that was not relevant. It was only after a number of phone calls made by myself that the claim was finally resolved and remitted. In my opinion there were too many people dealing with the claim resulting in loss of paper work and some confusion.

This Insurance cover has been excellent and I have had no problem so far . My vet sends the bill and my insurance claim form and its that easy. This is a good cover for my pet

Policy was easy to set up and influenced by the friendly help and courteous attitude of Sarah (Greenstone Representative). Frankly, I am surprised and do not believe you are asking questions 2 & 3 above, when you would know I only signed up yesterday. ....... time to review your survey????? You ask below for optional proof of purchase......why do you need this when you sent me the survey immediately after we signed up?????

I only joined up in January this year .It was easy to set up & I feel the policy is good value .I have had two claims .Took a couple of weeks to resolve had some phone calls to you and found you very helpful.
very happy with the outcome.

I feel the top cover is good to have and I can be happy that if anything like an accident happens my pet is covered. I had pets before who lived upto 17 or more years and looked after them without any serious accidents or illnesses !

I feel my policy contains everything my pet needs, at a cost below other companies. I have seniors funeral benefit, I would recommend seniors insurance to anyone. I am very impressed