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Top Cover, Essential Cover, Domestic CoverCovered all I was interested in at this time
For the time frame of intended travel, coverage suited my needs.Advantage of savings booking online extra incentive for me.Age didnt appear to be a barrier however the extra charge for a previous condition did seem unnecessary.
1 comment
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PeterMetropolitan Adelaide, SA
- Travel Insurance - Top Cover
- Verified customer
Don't leave home without it!!
We are repeat clients, again experiencing extremely good value given the premium and policy inclusions.
Margarita and Shannon were very professional and thorough in organising policies.
Would recommend the Insurance to others.
1 comment
Customer RelationsAustralian Seniors
Hi Peter,
I'm so glad you to hear you've received such great customer service with our team members and found affordable cover that is suitable to your needs.
Thank you for taking the time to share ... Read more
this with us and we hope you have a great holiday.
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DavidSydney, NSW
Travel insurance, a necessary cost of international travel
It seemed a little more expensive than other trips although this was more extensive. I have not lodged a claim and this is our first policy with Aus Seniors. It was easy to set up as the representative explained all aspects and ensured I understood the application of key elements of the policy including pre existing medical conditions, a very important element for senior travellers.
1 comment
Customer RelationsAustralian Seniors
Hi David,
Thank you for taking the time to share your experience with us. It is wonderful to hear of the great service that you have received and that you were provided with all information you neede... Read more
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Find out how Seniors Travel Insurance compares to other Travel Insurance
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Ticks all the boxes.
This was hassle free, organised by the phone and it is the first time I used this company for travel insurance. I have yet to travel but the premium seemed to be very reasonable.
1 comment
Customer RelationsAustralian Seniors
Hi Rowena,
I'm glad to hear that our team member was able to organise affordable cover for you with ease. Thank you for taking the time to share your review with us and we hope you have a lovely trip.
Kind regards,
Alisa
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AnnieGreater Melbourne (Outer), VIC
First Timer
Sooo easy to do, good options, great price. Thanks to Seniors Travel Ins I go on holiday’s with no worries. Will definitely be back for next trip later in the year overseas.
1 comment
Customer RelationsAustralian Seniors
Hi Annie,
Thank you for your wonderful review. It is always a pleasure to hear of the great service that our customers are receiving and the value they are finding in our policies. Happy travels!
Kind regards,
Alisa
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morrismcmahonSydney, NSW
- 2 reviews
Travel Insurance
Policy appears o be good & the help I received was excellent.
No I have not lodged a claim.
This is the first time iI have used Senior Travel Insurance. The help in setting up was Excellent
1 comment
Customer RelationsAustralian Seniors
Hi Morrismcmahon,
Thank you for leaving such a great review. I'm so glad we were able to help you organise your cover for your trip. Safe travels!
Kind regards,
Alisa
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First time client
Guy was extremely polite and explained every thing about the travel policy in detail and was nice to talk to an Australian voice that was easy to understand and took time with me
1 comment
Customer RelationsAustralian Seniors
Hi Thomas,
Thank you for taking the time to share your experience with us. I am thrilled to hear that you felt fully informed when making your decision and of the great service that you have received from Guy. Happy travels!
Kind regards,
Alisa
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BettyMetropolitan Adelaide, SA
Looks OK and competitive but hopefully never need to check how good it is.
Easy to set up but the need to pay via a credit card only is not good as I don't have one. I'd (my son, who does all my electronic banking for me) would find it easier to pay via direct transfer of B-Pay.
1 comment
Customer RelationsAustralian Seniors
Hi Betty,
Thank you for taking the time to share your thoughtful feedback. I am delighted to hear of the ease in which you were able to set up your policy and I hope you have a wonderful time on your ... Read more
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Great value with excellent cover
It was very easy to set up over the phone, the operator, Guy, was very helpful and explained everything very well. The cost of the cover is great value, couldn't be happier
1 comment
Customer RelationsAustralian Seniors
Hi John,
Thank you for taking the time to share your experience with us, we really appreciate it. I am delighted to hear of the ease in which you were able to set up your policy and that you felt full... Read more
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Find out how Seniors Travel Insurance compares to other Travel Insurance
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PatriciaIllawarra, NSW
great value
Policies represent great value for money especially with pre existing medical conditions. I have used company a few times in recent years for both domestic and international travel. On line process very easy and staff on phone extremely helpful.
1 comment
Customer RelationsAustralian Seniors
Hi Patricia,
It is a pleasure to hear of the great service that you have received from our team and that we can provide you with cover that is suitable to your needs. Thank you for taking the time to ... Read more
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BeverleyGreater Melbourne (Metropolitan), VIC
Travel Insurance, had good help in dealing with a recent medical condition.
Have used this travel insurance for three years but have not needed to make a claim. Therefore it is a bit hard for me to rate how efficient the service is but have been happy otherwise.
1 comment
Customer RelationsAustralian Seniors
Hi Beverley,
Thank you for your review and your continued loyalty. I'm glad to hear you haven't been in a situation that you've needed to claim! We appreciate you taking the time to share this with us.
Kind regards,
Alisa
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LynoraQueensland
relatively adequate
Easy to set up but unreasonable for the cover on blood pressure and cholesterol and osteoporosis as conditions are very minimal.
I have used this insurance company many times and have NEVER not been covered
2 comments
Customer RelationsAustralian Seniors
Hi Lynora,
Thank you for taking the time to share your thoughtful feedback with us. We are always looking for ways to enhance the services that we are providing to our customers and your feedback will... Read more
Hi Jessica,
There was an error in the policy which has now been amended to include cover for blood pressure and cholesterol. Excellent service. Kind regards Lynora.
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KarenSouth-Eastern Region, NSW
Professionalism and helpful
The lovely Customer Service person I spoke with on the phone was very helpful and friendly. She answered my questions and the service provided was very professional. It was a bonus too that I spoke with an Australian and you are hooked up with an o/s call centre.
First time I've used the Seniors TI and did find it good value for money.
Very easy to set up over the phone, although I had gone online initially.
1 comment
Customer RelationsAustralian Seniors
Hi Karen,
Thank you for taking the time to share your experience with us, we really appreciate it. I am delighted to hear of the great service that you have received from our customer service officer... Read more
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Travel Insurance
Very easy and informative site and the discount was a bonus. Reasonable cost. Thanks. Never used Seniors Travel Insurance before, but will again in future. Hopefully we don't have to make a claim.
1 comment
Customer RelationsAustralian Seniors
Hi Carol,
Thank you for taking the time to share your experience with us. I am pleased to hear you found our website to be user-friendly and that we can provide you with an affordable option. Happy travels!
Kind regards,
Alisa
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VickiSouth East Queensland, QLD
Very helpful consultant
I rang to find out how to deal with a minor pre-existing medical condition. The consultant was very helpful and patient. It was possible to get the insurance I needed with cover for the pre-existing condition at a very minor additional cost.
1 comment
Customer RelationsAustralian Seniors
Hi Vicki,
I am delighted to hear that we could provide you with cover that is suitable to your needs and of the great service that you have received from our team. Thank you for taking the time to sha... Read more
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Find out how Seniors Travel Insurance compares to other Travel Insurance
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DianneSydney, NSW
They are no longer selling annual policies, and they have changed their underwriter since our last policy
After a lot of research, we chose this company last year for an annual travel insurance for someone 76, one reason being the excellent review their underwriter Chubb got. Now I go to take out another policy they no longer offer an annual policy (may do so later) and the reviews for their new underwriter "Hollard" are not very good at all
1 comment
Customer RelationsAustralian Seniors
Hi Dianne,
Thank you for reaching out and for the feedback you have provided. We're always looking for ways to improve. I have passed this feedback on to the relevant department for future consideration.
Kind regards,
Alisa
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Travel Insurance
This is the 2nd time that I have used Seniors Travel Insurance and I find that it has always been very good value and staff are always friendly and helpful.
1 comment
Customer RelationsAustralian Seniors
Hi Dianne,
Welcome to Australian Seniors. It is always a pleasure to hear of the great service that our customers are receiving and that we can provide you with cover that is suitable to your needs. ... Read more
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A good experience
The website was easy to use and costs were clear all the way along. In addition the section on pre existing medical conditions was easy to use with clear steps to follow.
1 comment
Customer RelationsAustralian Seniors
Hi Bernard,
I am thrilled to hear of the ease in which you were able to set up your policy online and that you found our website to be so user-friendly. Thank you for taking the time to share your exp... Read more
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JenniferDarling Downs, QLD
Excellent Travel Insurance Cover
It was a truly easy task to take out this Policy. Easy to set up. Have never lodged a claim. I think this is our 3rd time using the Travel Insurance.
1 comment
Customer RelationsAustralian Seniors
Hi Jennifer,
Thank you for taking the time to share your experience with us, we really appreciate it. I am delighted to hear of the ease in which you were able to set up your policy and that we can pr... Read more
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Wonderful Customer Service
Yes, we believe the policy is good value and was quite easy to organise by phone.
We've used Australian Seniors for the past four years and believe they offer excellent value for money.
1 comment
Customer RelationsAustralian Seniors
Hi Joycee,
It is wonderful to hear of the ease in which you were able to set up your policy. Thank you for your lovely review and we appreciate your continued support and loyalty.
Happy travels. ... Read more
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Questions & Answers
Janelleasked
I we bought our travel insurance in September 2022 & the trip we are taking is cancelled, are we covered?
3 answers
Customer RelationsAustralian Seniors
Hi Janelle,
Thank you for reaching out to us with your query. All claims for cancellation or amendment costs will be assessed on a case-by-case basis and in accordance with the terms, conditions and exclusions of your policy.
If the reason that you want to cancel or amend your trip arises from or relates to COVID-19, then the General Exclusion for an epidemic/pandemic will apply and cover is excluded.
We do recommend that you contact your travel agent and/or travel and accommodation providers in the first instance to reschedule or seek a refund for your trip.
If you would like to discuss this further with one of our team, please respond to the private message I have sent, noting your policy details.
Kind regards,
Jessica
Ok, so that really doesn't answer my question. We do not want to cancel our trip our trip has been cancelled through no fault of our own. My husband has been holding on the phone for 2 hours & was then given a message they will contact us in 48hours. I know you're busy but that's not good enough!!!
Customer RelationsAustralian Seniors
Hi Janelle,
Thank you for sending your details through. I passed your details onto our team to reach out to you and assist with answering your query further. If you have any further queries, please do not hesitate to contact us.
Kind regards,
Jessica
E.G. MARLEEasked
I would like a quote for travel insurance cruising around Australia Fremantle to Fremantle 28 days would have to be over 80 years old and medical comprehensive cover having a pacemaker and take Thyroid tablets. thank you
1 answer
Customer RelationsAustralian Seniors
Hi E.G. Marlee,
Thank you for reaching out. Could you please reply to my private message with your name along with your contact details as I would like to organise for one of our team members to contact you and further discuss a quote for cover suitable for your needs.
Kind regards,
Alisa
Kevasked
We are 80 YOs, myself with no pre-existing conditions, my wife with cardiomyopathy well managed by medication and a pace-maker/ de'fib. Are you interested in covering us for 8 day Pacific Island cruise from 12th Feb
2 answers
You will have to phone them.
Customer RelationsAustralian Seniors
Hi Kev,
Thank you for reaching out to us with your query. Our lovely team would need to speak with you further to discuss your request further. I have sent you a private message to obtain further information and will arrange for our team to reach out to you.
Kind regards,
Jessica
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Customer RelationsAustralian Seniors
Hi Yvonne,
conditions, however, we are always looking to improve the service that we provide our customers and your feedback will assist with this. Kind regards, AlisaThank you for taking the time to share your feedback, I'm glad to hear you were able to set up a policy that is suitable for your needs. I'm sorry to hear of the extra charge for previous ... Read more