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Reviews

3.1

160 reviews
5
(69)
4
(12)
3
(5)
2
(7)
1
(67)
  • Sender or ReceiverSender (40%) · Receiver (60%)
  • Delivery Time
    • Unacceptably Late (8)
    • On Time (7)
    • Late (5)
    • Early (3)
    • Never Arrived (1)
  • Delivery Arrived in Good ConditionYes (67%) · No (33%)
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Djnww

DjnwwSouth East Queensland, QLD

  • 3 reviews
  • 2 likes

Impressive Delivery times

published

SMB offered the fastest and cheapest delivery of all the companies I called. My car was delivered from Sydney to Brisbane. Was quoted 8 days for delivery and pick up within 48 hours. The closest competitor had a 2 week delivery time with the majority being 3 weeks. Not only that, SMB delivered my car early, in just 5 days. Thank you very much.

One piece of advise. SMB should inform customers that their cars will be covered with duct tape. Imagine having a brand new car covered in tape and sticky residue left with no instructions on how to remove it. All you need to do is tell your customers to use bug/tar remover to wipe it away. If not, they are going to be left with a lot of swirl marks on their paint.

Sender or ReceiverReceiver
1 comment
SMB Australia Car Transport
SMB Australia C.SMB Australia Car Transport

Will use again

published

Exceptional turnaround time for pickup and delivery. Less that 24rs for 5 vehicles collected from Syd to Mel. Will use again.

Sender or ReceiverReceiver
1 comment
SMB Australia Car Transport
SMB Australia C.SMB Australia Car Transport

Thank you for your review, The SMB Team

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Excellent

published

When I rang for quote getting car transported from Perth to Brisbane was told 10 to 15 days dropped car off on Tuesday and then got phone call 7 days later to say that car was in Brisbane depot picked car up next day car in excellent condition, I have no hesitation in recommending SMB, very happy with everything, Thank you.

Sender or ReceiverSender
1 comment
SMB Australia Car Transport
SMB Australia C.SMB Australia Car Transport

Thanks Miles for your review. The SMB Team

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Very reliable and fast delivery

published

was quoted by smb transport agent hine for cairns to perth 7weeks but my car arrived in 2.5weeks after dropping off in cairns depot. go ahead and trust them your car, highly reccomended.

Sender or ReceiverReceiver
2 comments
SMB Australia Car Transport
SMB Australia C.SMB Australia Car Transport

Thanks Jason, your review is appreciated

Jason
Jason

you’re welcome!

Mike in the Alice

Mike in the AliceAlice Springs

Very happy customer

published

Car was moved from adelaide to Alice springs in half the time i was quoted and in great order,staff were easy and very plesant to deal with,this was my second time moving a car with them will recomend there service to others.

Sender or ReceiverReceiver
1 comment
SMB Australia Car Transport
SMB Australia C.SMB Australia Car Transport

Thanks Mike for your review!

Matty F

Matty FBlacktown

Happy Delivery

published

I dropped a car off at the Seven Hills NSW Depot to be delivered to Western Australia. They inspected the car whilst I waited confirming with me and recording any cosmetic marks already on the car. My daughter was called the day the car arrived and she was able to leave it there for a few days until she had time to get there to pick it up. The car arrived in the same condition as when it left. The office staff were very helpful at both Depots. Highly recommend SMB Australia Car Transport.

Sender or ReceiverSender
1 comment
SMB Australia Car Transport
SMB Australia C.SMB Australia Car Transport

Thanks Matty for your review, The SMB Team

Rani

RaniGreater Melbourne (Inner), VIC

  • 3 reviews

Very cheap and excellent service.

published

I had my immaculate amg delivered to me in Melbourne from a dealership in Sydney. Car arrived without so much as a single scratch on it. Very friendly and helpful staff. They even arranged for a Saturday pick up from their depot. ( usually closed on Saturday ). 10/10 Thanks zack (driver) and team in office.

Sender or ReceiverReceiver
Ahmed

AhmedSydney

  • 2 reviews
  • 5 likes

Save your time and money and stay away from these people

published

Terrible, waste of time and money I was told it takes 20 business days, it is 35 business days and hasn't arrived now and every week I get told next week, the last false promise is that I would be contacted by the driver today (Sunday) to pick up my car, as usual no sense if it is Father's Day and I have to take my kids out, I am trapped at home waiting the phone call and nothing happened. They shouldn't be doing business.

Sender or ReceiverCar owner
April

AprilDarwin

Do not use this service

published
Sender or ReceiverSender
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Imran

ImranDarwin

  • Verified customer

Not a happy Customer

published
Sender or ReceiverReceiver

Why do it yourself?

published

Why spend thousands of dollars on moving a vehicle yourself where you run the risk of damaging it, when you can pay SMB almost $2000 and have them cause $5,000 worth of damage for you? If you're after an experience as painful as root canal surgery then this is the company for you!
Ohh and you don't need to worry about the condition report paperwork because they'll still say it was already damaged!
Thanks SMB for saving me from having to spend my hard earned cash on meaningful things :)

Sender or ReceiverReceiver
Peter

PeterSydney

Unbelievably BAD service!

published

Transporting a vehicle from Perth (Mandurah) to Sydney (Seven Hills)? Quoted 19-24 "business days", am now told the vehicle will be here "late next week" (Friday 1st September) which will be 35 "business days" from when it was collected on Monday 17th July. What tracking information? You have to call or email them to find out anything and all you get is "it will be on the next truck" but still no vehicle!

Sender or ReceiverI paid the transportation fees on 12th July on behalf of a family member
4 comments
SMB Australia Car Transport
SMB Australia C.SMB Australia Car Transport

Hi Peter, do you have a booking number so I can look into this for you? Thank you

Peter
Peter

The booking number is 617140 the car was collected from Mandurah on 17th July

Peter
Peter

It's now Thursday 31st August, still no contact from anyone advising where the car is. Will someone please call me and tell me when the car will arrive in Sydney?

Great Service

published

Dropped vehicle off for transport to act was done within 24 hours hassle free
Great job and excellent value, dropped off in same condition as sent

Sender or ReceiverSender
1 comment
SMB Australia Car Transport
SMB Australia C.SMB Australia Car Transport

Thank you Scott for your review. SMB

Trouble free experience.

published

SMB transported my brand new VW Passat from a dealer in NSW to Perth, WA. They picked it up on the 30th June and I got the call to say that it had arrived on the 17th July.....way earlier then originally quoted date of 3rd August. Car was picked up from the depot with no issues. Mark at the Kewdale depot was friendly and helpful. Only thing was the car was a bit dusty but you get that traveling across the country! All in all, happy with the service and would use again.

Sender or ReceiverReceiver
1 comment
SMB Australia Car Transport
SMB Australia C.SMB Australia Car Transport

Thank you Patrick for your review! As open carriers the vehicles do get a bit dusty, but we will work on this in the future. Thanks, SMB

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Billy

BillyNoosa

Delivered a week earlier than expected

published

Porsche was picked up in Melbourne and delivered to Brisbane 5 business days later after being told 10.

Car was in good condition and I was kept informed as to its progress Recommend

Sender or ReceiverReceiver
1 comment
SMB Australia Car Transport
SMB Australia C.SMB Australia Car Transport

Thank you Billy for your review! Your business is greatly appreciated, Daniella

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David_Stanmore

David_StanmoreMid North Coast, NSW

  • 5 reviews

Dont use Until you read the reviews

published

This company shipped my gorgeous 1965 Chevy truck from Perth to Coffs Harbour recently. The driver wouldn't drop it to my home, which is just off the Northern Freeway and wanted me to come to the BP at Boambee. Ok I understand these things and catch a lift with my Neighbor. I meet the driver and the truck is damaged and missing a mirror. I call Andrew and he says that the mirror probably fell off in transit yeah sure Andrew with three big stainless bolts and lock washers. Anyway the truck has extensive damage to the rear of the cabin and the cabin has been pushed forward about 40mm. No reply emails or phone calls, Ive called and never get a call back. Time to go legal.

Sender or ReceiverReceiver

USELESS

published

when i called to book they quoted approx 2-3 weeks and as soon as i paid and called to get a date they said 5 weeks because they are fully booked. now the car will be here when ill be on holidays and God knows how much it will cost. off course they didnt even tried to see if they can get it here within the promisedh ETA

Sender or ReceiverReceiver
2 comments
SMB Australia Car Transport
SMB Australia C.SMB Australia Car Transport

Hi, Do you have a booking number so I can look into this for you? Thank you

Unsatisfied
Unsatisfied

3423

Customer service from Richard was superb when transporting our Jeep from Darwin to Melbourne. Couldn

published

I was kept fully informed throughout the whole process, particularly at the Darwin depot. Richard was incredibly helpful and went above and beyond the call of duty.

Sender or ReceiverReceiver
1 comment
SMB Australia Car Transport
SMB Australia C.SMB Australia Car Transport

Thank you Kev for your review, your business is greatly appreciated! The SMB Team

This company damaged my car.

published

SMB damaged my car, it's a new car. They don't want to pay for my car. It's very ridiculous. Unacceptable. This is not good company. Everybody shouldn't use this service. They just want to get money from the customers, they don't want to pay when they damaged our cars. This company should close as soon as possible. Because their service is very terrible.

Sender or ReceiverReceiver
1 comment
SMB Australia Car Transport
SMB Australia C.SMB Australia Car Transport

Hi, Do you have a booking number so I can look into this for you? Thank you

Karen

KarenMelbourne

Easy transport option. Car arrived in perfect condition

published

I transported a car from Perth to Melbourne.. I was quoted 15-20 business days and it arrived in 18 days. I had no problems with communication regarding the estimated due date, infact the car arrived early. The drop off and pick up location was easy to find and the staff were professional in checking in and out the car. I would highly recommend this company.

Sender or ReceiverSender
1 comment
SMB Australia Car Transport
SMB Australia C.SMB Australia Car Transport

Thank you Karen for your positive review, it was a pleasure transporting your vehicle. The SMB Team

Page 4 of 8
See all SMB Australia Car Transport reviews

Questions & Answers

ingo

ingoasked

Just wanting to know where my Ute is? I’ve worked hard to pay for this Ute and I’ve trusted you’s with it. I mean I’m a business owner to and I don’t get paid my money until the job is done and in the required time. But you’s have been paid in full and i don’t know where it is the tracking app is useless people keep giving me info that don’t make sense I mean why take my business if you can’t for fill your obligation’s and then send me a email to give feedback before I even get my Ute back. Like this company is very UN AUSTRALIAN

No answers
nilam

nilamasked

i m looking for my car transport brisbane to perth can u pls give me quote. my email address is
[email protected]

No answers
Sam

Samasked

Who do I make a complaint to about the company called moving car s its been 4 weeks n they today told me it will take 10 to 12 business days to drop my car I don't think they will even deliver it

2 answers
Fabio
Fabio

Hi Sam,

Sorry to hear about that!
I had the same problem. They don't care at all.
They promised to deliver in 10 business days. The car was delivered almost a month after it was dropped off.
I couldn't do anything as well. Just kept calling to them...

Fabio

Jose Daniel S.
Jose Daniel S.

Sit down and wait cause your car will be in their depot for a month before they even load the truck with it....

Get an answer from our members and SMB Australia Car Transport representatives

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