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Snooze NSW, Bankstown (page 3 of 3)
SN
- 7 reviews
- 4 likes
Bedmatched and sold unsuitable expensive mattress
I went to snooze Bankstown to get a mattress late last year. We were bedmatched and encouraged and encouraged to buy a very expensive Madison mattress. We were told that there will be no partner disturbance. We were also told the heat (because of memory foam) is easily manageable, just use cotton sheets. Both were complete misinformation. There is definitely partner disturbance as I tend to roll towards my partner due to the exaggerate dent in the mattress under him. He isn't that heavy, about 68kg and I am 55 kg.
I went to snooze...Read more
to speak to them a couple of. Times over the past year and they said to' give it more time'. I suffered terribly using the mattress when pregnant and the staff at Bankstown said that I'm probably uncomfortable because of pregnancy. I knew it was the mattress exacerbating that. Now even after the pregnant I find it uncomfortable because of the partner disturbance, or rolling towards him. It's ridiculous. It's truly false advertising /information and I think these guys should just return my money! And take the mattress away! After I originally posted this review they send a technician to check my mattress. He told me I had been given the wrong maintenance information. He also said I can have the adjusted but would have to pay several hundred, up into 1000 more! Again, I say this sale was ridiculous and misleading and thier product is not good for the body.
2 comments
Update. Mick the new manager kindly came to inspect the mattress in the busy Christmas period and thought the slats on my bed was the potential problem. So for $110 he changed the slats for me.
I am n... Read more
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Ehab MorkosSydney
Snooze Bankstown
I thank snooze Bankstown bcs I met such a kind, helpful,and decent
Assistant at the furniture sector
She was so faithful and loyal to give
Any help her name is Marta
She helped me to buy the most beautiful bedroom in Sydney
I thank the owner also for mrs/juli
The manager who was so helpful and kind with no limit
God bless all over there
Ehab Morkos
[email address removed]
1 comment
SnoozeSnooze
Hi Ehab, Thank you for taking the time to provide your feedback! We're pleased to hear that you had a great experience at our Bankstown store and will be sure to pass on your feedback.
Regards, Snooze
Similar opinion? Write a review on ieatwords.com.au!
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I brought the floating bed with curved headboard (My Design) in latte colour and it broke after a small fall, with a piece of the leg chipping off. This is after I was told it was Australian made and of good quality timber. I doubt it is Australian timber and if it is, it is of very poor quality. For the price I paid I have not received a good product. Very disappointed.
1 comment
SnoozeSnooze
Dear Georgie,
thank you for taking the time to provide your feedback. We are sorry to hear that you have had issues with your bed. We would appreciate the opportunity to look into this further for yo... Read more
u so can you please email [email protected] with your contact details, the location of the Snooze store from where you made your purchase and pictures of the damage so that they can be evaluated for a remedy?Similar opinion? Write a review on ieatwords.com.au!
Find out how Snooze NSW, Bankstown compares to other Furniture Shops
Know better, choose better.
Worst customer service ever.
Was persuaded in trying the bed match system. Bought the most expensive mattress out of the three suggested. An indent formed in the mattress after a week and I'm average size. No sleep first three nights. Slept the next night due to sheer exhaustion but have developed severe back pain due to the mattress. When I rang customer service they told me I had to take numerous photos of the mattress from all different angles. Was told there was nothing wrong with it and no exchange was possible. A year later and My back pain is worse. Sadly, after spending $2000 I'm stuck with this for the next few years. Will never shop with snooze again.
1 comment
SnoozeSnooze
Thank you for taking the time to provide your feedback. We would appreciate the opportunity to look further into this for you. Could you please email [email protected] with the store you purchas... Read more
ed from and your contact details? We apologise for any inconvenience caused.Similar opinion? Write a review on ieatwords.com.au!
mum of 1+1+2CANTERBURRY
- 2 reviews
- 2 likes
Never again! Overpromised and under delivered.
I went in to their Bankstown store to buy 2 single beds (mattresses & frames) for my twins birthday. It actually took me three times to finally order what I want ( no fault on them because the kids were not settled). I finally ordered and paid in full what I wanted, I checked with them 3 times that they would be delivered on time even though there were public holidays within the 2 weeks. I was advised they had them at their warehouse and would definitely be delivered prior to when I needed them. They even wrote it on the receipt. 2 days before ...Read more
I needed them I still had not been contacted, I called only to be told it would take 2 more weeks. When I told them that I had ordered them because I was assured they would be here on time I was given the run around and they refused to refund all my money. I did not want just the mattresses I wanted what I paid for. I went in on the day I needed them ( the following day was a public holiday) and I was told that I would have to wait till that afternoon to speak to the manager who was the only one authorised to do refunds, which would not have left me any time to find a suitable replacement. Upon further discussion the salesperson ( who originally served me), advised me they had no intention to refund my money and I would have to accept delivery of the mattresses. When I neglectfully agreed as I was running out of time, she miraculously was authorised to refund the amount for the frames. Very upset that I was lied to and forced to accept half of what I ordered. Mattresses look ok ( but I've only had them for a few hours) Terrible customer service, blatantly lied toSimilar opinion? Write a review on ieatwords.com.au!
Questions & Answers
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SnoozeSnooze
Hi SN, we're sorry to hear this. Can you please email your contact info and details through to [email protected] with the subject line 'Product Review - bedMATCH Bankstown Store'? We'll keep an eye out for your email and look into this for you.