Exceptional customer service at Snooze Capalaba
Great family-run, customer service orientated store at Snooze Capalaba. The store manager/owner went out of his way to ensure that we were confident in choosing the right mattress after being talked into purchasing a mattress at a different store a few months earlier that turned out to be horribly uncomfortable for us. No pushy sales tactics, friendly and listens to customers needs. Very happy with our mattress and pillow purchases. Would definitely recommend to friends and family.
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AmyBrisbane
- 4 reviews
- 2 likes
Snooze at Capalaba
I had been searching for the "right" pillow for ages. I had to have the right one due to a tendency for tension headaches. No matter which ones I lay on in the stores I went to nothing seemed comfortable. I knew I had to get rid of my old, 15 year old pillow but I was beginning to think that finding the right one just didn't exist. I walked into Snooze and Capalaba and a lovely woman called Toni approached me and welcomed me in to the store. I told her I was looking for a supportive pillow. She asked me 3 questions about how I felt most comfor...Read more
table when I slept. She said "I think you might like this one" and handed me a Latex pillow. I lay down on it (tested it on 3 different mattresses) and it was so comfortable! I didn't shift my head, push it into a shape that suited me or tried desperately to make it feel right. It was right straight away. I lay on it and it was instantly comfortable. I couldn't believe how she knew straight away what I needed. She knew what I needed before I did. Within minutes I was buying a pillow that was comfortable and supportive. She is a genius! I was very happy and also felt respected and cared for by this fabulous woman. 10 out of 10. Very happy. Great service, terrific product, reasonable price.Similar opinion? Write a review on ieatwords.com.au!
TracieBrisbane
Best customer service
In the last 3 years as a family we have purchased 2 queen mattress and one king single from Snooze at Capalaba at the time of purchase the staff were so willing to assist with our requests. Just recently we had a issue with one of the queen mattress. They were really helpful in sorting the problem, commutation with them was great. Service and out come perfect. Thank you to all .
Service was realy good.
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J DillonCapalaba
The best service ever
Just got the best service ever from annie and the boys at snooze capalaba. Went out of their way to assist, even checking another bed manufacturer to make certain the matress would fit, and made the whole process very enjoyable, we checked every other matress supplier in the district, and there are lots, but went back to snooze because of quality, price and the service. will always go there in the future.
knowledgeable, careing and polite.
1 comment
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HenryBrisbane
Brilliant Service @ Capalaba Snooze
Best service and solution selling I have experienced. Friendly, honest, knowledgeable, helpful. Went in there for first time with no expectations. Spoke openly and frankly to store owner/manager, who's knowledge and sincerity sold me on both himself and his products. I recommend Snooze capalaba to anyone looking for bedding, without any hesitation.
Honest, great price, well presented.
1 comment
SnoozeSnooze
Dear Henry,
Thank you for your feedback and we are pleased hear of your positive experience at Snooze Capalaba. We will be sure to pass on your feedback to the Franchise Owner to share with their team.
Kind Regards
Snooze Management
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HavocnchaosBrisbane
Snooze at Capalaba is by far the best Ever!
My hubby and I needed a new mattress for our bed as our existing mattress had well and truly died (it was approx 15 years old after all) and the wonderful team at Snooze Capalaba were amazing in helping us choose a mattress for our needs and within our budget (something other mattress shops we had visited seemed to keep ignoring). We ended up with a Sealy Harmony Pillowtop Mattress from their Back Support Collection which has been perfect for us and my sore hip almost disappeared after our first night on this mattress. Thank you so much to [nam...Read more
es removed] for putting up with us while we made our selection, we also have 2 very active young sons who can be quite a handful in shops like this but nothing seemed to be to be too much trouble. I have mentioned my extreme happiness to quite a number of parents at our local school and would only be too happy to recommend to anyone to travel to this store if you are after some old fashioned service as it still exists Snooze Capalaba - well done and a huge thank you from our entire family (yes both boys have also enjoyed spending a few nights cuddling in on the new mattress with us) :-) Customer service was amazing!1 comment
SnoozeSnooze
Dear Havocnchaos,
Thank you for sharing your feedback regarding your recent experience at Snooze Capalaba and it is great to read that you are getting a great nights sleep. We will be sure to pass on... Read more
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Snooze Capalaba
Our 2nd purchase at this store!! Why would we go anywhere else?? The experience was an absolute pleasure...the computerised bed system saved us hours of fruitless shopping elsewhere. There was no hard sell, the salesperson simply helped us make our decision by listening to what we needed. Thank Capalaba Snooze
Salesperson knows beds; like noone we've come across before! At this store every dollar spent is an investment never a waste.
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Diana1941Brisbane
- 3 reviews
- 5 likes
Shop at Snooze Capalaba!
We went in to purchase a bed, the service by salesperson A was nothing short of outstanding! It was so good I returned the following week to buy another bed for my teenage son. A was probably the best salesperson we have ever dealt with! She really knows her stuff and within a very short time matched us to the perfect bed. I have a medical condition which a lot of people have not heard of and she was even up to speed with that and aware of my needs. A was an absolute pleasure to deal with and we would now not consider going anywhere else for o...Read more
ur bedding needs. I also quickly spoke with the manager of this store about another matter and he was fantastic too. This store has the wonderful good old fashioned customer service standards where nothing is too much trouble, it was refreshing and much appreciated. They don't come across all hard sell, they focus on building relationships and trust whilst providing superior product matching and service. Don't hesitate to shop here, you won't be disappointed!1 comment
SnoozeSnooze
Dear Diana1941,
Thank you for your feedback from your recent shopping experience at Snooze Capalaba and I have forwarded your comments to the team at Capalaba. We are happy to hear that the transactio... Read more
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Excellent service and expertise from Capalaba Snooze.
I just bought a bed from R at the Capalaba store ... and after having the run-around from Super No-Mart and Hardly Normal, it was a welcome relief to have the service and expertise from the experts at Snooze. I am now awaiting the arrival of a bed that I love the look of and a mattress that was personally fitted to me and for not much $$ more than the folks at HN were asking for an inferior product (ie pine bedframe Vs Tassie oak bedframe). R helped me for over and hour to get the mattress exactly right for me. Can't recommend them highly e...Read more
nough! Excellent service with a great knowledge of correct sleep support. A small aside was the fact that they had a video running in a little kids lounge area so my tweenagers were safely amused whilst I was sorting out the correct mattress for me.1 comment
SnoozeSnooze
Dear DrAmandaThapanda,,
Thank you for your feedback from your recent shopping experience at Snooze Capalaba. I trust the final products will meet your expectations when they are delivered.
We will ... Read more
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BellsBrisbane
Sleeping Great Thanks Capalaba Snooze
Went to the Capalaba store and got awesome service from [Personal Name Removed]. Very informative and fun transaction which resulted in the ideal mattress and accessories so that we are now sleeping great. Recommend going there if you want to enjoy the mattress shopping experience, and get a product that suits.
Above expectation service
1 comment
SnoozeSnooze
Dear Bells,,
Thank you for your feedback from your recent shopping experience at Snooze Capalaba when selecting your mattress and accessories. We are happy to hear that the transaction and the final p... Read more
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Nic3636Brisbane
Brilliant customer service!
Russel at Snooze Capalaba helped us find the perfect king size bed for us. He took into account our needs, wants and budget. He was not pushy! Russel was full of useful information and even watched our 14 month old twins while we had a decent lie down on the beds. We felt very well looked after and he gave us 100% of his attention. We couldn't be happier with the service and advice. We visited several other major bedding shops and none of them compare. Snooze is in a league of its own when it comes to product knowledge, professionalism and customer service. If you need a new bed you need to go to snooze!!!
Everything. Customer service, product range, non pushy approach.
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Customer service A++++
We had been looking around for a bed frame and mattress for a couple of weeks, at just about every store in brisbane, but could not go past the friendly service and excellent advice from the Capalaba store. They worked within our budget and were very helpful to find the perfect bed for the worlds fussiest couple. We are extremely happy with our new bed and our great sleep !! Definately was a fun experience. Thanks Guys!!
Tim And Hayley
Great Customer Service, Honesty, Flexibility and patience!
No complaints.
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SnoozeSnooze
Dear J Dillon,
Thank you for your feedback and we are pleased hear of the quality service you received at Snooze Capalaba. We will pass on your kind thoughts to the Franchise Partner to share with their team.
Kind Regards
Snooze Management