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Reviews

(87)
(5)
(0)
(1)
(1)
  • Product Quality
    4.9 (36)
  • Return Claim MadeYes (0) · No (40)
  • Warranty Claim MadeYes (1) · No (39)
  • Product Appearance As advertised (92%) · Not as advertised (8%)
  • Customer Service
    4.9 (39)


Great service, happy with the product

published

Danny at the Windsor store was super helpful and patient when we arrived close to closing on a weekday. He seemed knowledgable and took the time to ask the right questions, giving us the space to work out what we wanted - which obviously involved laying on a lot of mattresses. We left the store with an itemized quote and when we returned a week later to make our selection, the staff were equally as helpful in completing our sale. The delivery was well organized and quick. Happy with our chosen mattress and bed base.



Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationWindsor
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1 comment
Snooze
SnoozeSnooze

Great service at Windsor

published

After looking for our perfect bed we had great friendly service and success purchasing our new king size bed at Windsor Snooze. We also had very prompt helpful service in setting up our bed. Thank you.



Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationWindsor
See all answers
1 comment
Snooze
SnoozeSnooze

Hi Lib, thank you for providing the details of your recent visit to Snooze Windsor. We're pleased that you had a wonderful experience in-store and will be sure to pass this feedback on. We hope you enjoy your new bed. Regards, Snooze.

Fiona24

Fiona24South East Queensland, QLD

  • 2 reviews

Great service!

published

Great service with lots of quality choices to choose from at the Windsor store. The sales person was friendly, knowledgeable and provided great communication through the whole process while arranging quick delivery. Thank you

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationWindsor, Queensland
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1 comment
Snooze
SnoozeSnooze

Hi Fiona24, thanks for leaving your review and glad you had such a positive experience in Windsor. We'll be sure to pass this along to the team. Regards, Snooze.



The reviewer stated that an incentive was offered for this review

Keeps on giving good service

published

Bought a high end bed from here 15 years ago. Was looking to furnish a guest bedroom...so went back to this store and was not disappointed. Good honest service and value...and my guests have commented on the comfort of the bed.
I was really happy to find very helpful service with a smile.....some things dont change .....thank goodness!
Rita and geoff Kelly

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationWindsor qld
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1 comment
Snooze
SnoozeSnooze

Hi Rita. Thanks for taking the time to leave a review. We're pleased to hear that both of your two experiences, 15 years apart, met your expectations! We'll be sure to pass your kind words along to the Windsor team. Thanks, Snooze


Bec H.

Bec H.South East Queensland, QLD

The staff made it easy

published

The staff were very helpful, organized everything including assembly - will go back when I need to replace my mattress next year - easy to find and view products and easy parking.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationWindsor
See all answers
1 comment
Snooze
SnoozeSnooze

Kate M.

Kate M.South East Queensland, QLD

Sealy Majestic Ensemble

published

We got a great deal during the all sizes the price of a single promotion. It’s the best bed ever and the advice provided by Andrew was spot on.

Great service in store and the delivery guys were fast and friendly too

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationWindsor
See all answers
1 comment
Snooze
SnoozeSnooze

Thanks for your review, Kate. We're pleased to hear your experience was great and will be sure to pass it along to Andrew and the team. Thanks, Snooze


Sandra

SandraSouth East Queensland, QLD

Purchase of mattress and bed frame

published

No problem at all
I was after a Tempur mattress with bed frame and there was a range to choose from
I knew of the reputation of Tempur and I was not disappointed
It seems easy enough but the deal included the delivery and assembly of the bed

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationWindsor Qld 4030
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1 comment
Snooze
SnoozeSnooze

That's great to hear, Sandra! We'll be sure to pass your feedback along to the Windsor team and let them know how much you're enjoying your new bed. Thanks, Snooze


Fabulous bed

published

I was very well looked after with regards to buying a mattress. I told the assistant exactly what I wanted and did not want to waste any time. Very informative and very professional.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationWindsor
See all answers
1 comment
Snooze
SnoozeSnooze

Thank you for providing the details of your recent visit to Snooze Windsor. We're pleased to hear that you were looked after in-store and will be sure to pass on your feedback. Regards, Snooze.

Robin

RobinSouth East Queensland, QLD

  • Verified customer

So far, mattress is very comfortable

published

Store very user friendly, and staff very helpful, and answered all my questions. Other products were explained before I choose the mattress I wanted . Delivery was prompt and and mattress arrived when I was told it would .

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeYes
Product Appearance Not as advertised
Store LocationWindsor, Qld
See all answers
1 comment
Snooze
SnoozeSnooze
Marty

Marty

  • 2 reviews
  • 2 likes

Great service and friendly team

published

We recently bought a new Sealy mattress from snooze at Windsor QLD, the service was great, all the way down to the delivery guys. their product knowledge is first class .

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationWindsor QLD
See all answers
1 comment
Snooze
SnoozeSnooze

Great service

published

The service was extraordinary. So pleased we bought our mattress here! The product is sensational and the salesman was fantastic. Couldn’t have been more helpful. He really helped us make up our mind. Not at all pushy. A really great shopping experience.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationWindsor
See all answers
1 comment
Snooze
SnoozeSnooze

Hi there, thank you kindly for taking the time to leave your review. We will be sure to pass it onto the team at our Windsor Store. Enjoy your new mattress!

Regards,
Snooze.


KathrynS

KathrynSSouth East Queensland, QLD

  • 3 reviews
  • 2 likes

Doreen at Windsor store is great!

published

This is the second time we have purchased through Snooze Windsor & Doreen has been professional, friendly, helpful. Follows up without being pushy. We’re very happy with our purchases.

We shopped around at David Jones, Myer, Freedom etc but came back to Snooze to buy. The right product & service at the right price.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationSnooze Windsor
See all answers
1 comment
Snooze
SnoozeSnooze

Thank you for leaving the details of your in-store experience, Kathryn. We're so pleased to hear that you had a wonderful time with Doreen and the team at the store, we'll be sure to pass on your feedback. Regards, Snooze.


Rebecca

RebeccaSouth East Queensland, QLD

Thanks Andrew!

published

Andrew was amazing! Once we were done browsing he listened to our needs and was able to provide recommendations to suit our needs. He was friendly and very helpful. He made our shopping experience great and provided us with confidence to make our decision in what can sometimes be a stressful experience. Delivery was organised and removal of our old mattress. The delivery guys were also great! Thanks team!

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationWindsor
See all answers
1 comment
Snooze
SnoozeSnooze

Hi Rebecca, thank you for taking the time to leave your review. We are really glad to hear you had a positive experience, and we will pass your feedback onto Andrew and the team at the Windsor store. Regards, Snooze.


Great service

published

We were quickly directed by Andrew to the single mattress choices. He understood we needed a firm one for a day bed. Decision made fast. Delivery options explained and easily resolved. Delivery occurred exactly as arranged.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationWindsor qld
See all answers
1 comment
Snooze
SnoozeSnooze

Great Customer Service

published

Staff accommodated our needs (delayed completion date for new build) and nothing was too difficult for them to manage. All staff were friendly, including the mattress delivery team. A pleasant experience.

Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationWindsor
See all answers
1 comment
Snooze
SnoozeSnooze

Thanks for taking the time to leave a review, Kaye. It's great to hear you were satisfied with your purchase and our Windsor team were able to assist. We will be sure to pass your kind feedback along to them. Regards, Snooze

Nicole J

Nicole JSouth East Queensland, QLD

Good Old Fashioned Service with NO pressure tactics

published
Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationWindsor
See all answers
1 comment
Snooze
SnoozeSnooze

Hi Nicole, Thanks for leaving a review. So glad to hear you had such a positive experience in store with Doreen and the team at Windsor and are enjoying your new bed so much. We will be sure to pass your thanks along to the team. Regards, Snooze


Cahill

CahillSouth East Queensland, QLD

Perfect mattress

published

I went to the store 10 min later I got the perfect mattress and 2 pillows that are make my sleeping amazing. Amazing service at the store and the delivery.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationWindsor
See all answers
1 comment
Snooze
SnoozeSnooze

We're pleased to hear you found the perfect mattress Cahill, thanks for sharing your feedback! We will pass your kind words along to the Windsor team. Regards, Snooze


Andrew

AndrewSouth East Queensland, QLD

Great service

published

Doreen was so warm and welcoming and knew her mattresses. We have received our new purchase and could not be happier. We are so happy with the service and value for money we received

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationWindsor
See all answers
1 comment
Snooze
SnoozeSnooze

Hi Andrew, thanks for sharing your satisfaction with the experience you had at our Windsor store. We will pass it onto the team. We hope you enjoy your new mattress! Regards, Snooze.


Suzanne

SuzanneSouth East Queensland, QLD

Fantastic store and staff

published

I have been to this store twice now and the service on both occasions was excellent. The staff were very friendly and full of knowledge. I love my new pillow and sofa lounge and can’t wait to buy my new bed from this store.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationWindsor
See all answers
1 comment
Snooze
SnoozeSnooze

Dear Suzanne, wonderful to hear you have had such a good experience with our team and products at our Windsor store. We will be sure to pass it onto them, and they look forward to your next visit. Regards, Snooze.


Georgina V

Georgina VSouth East Queensland, QLD

  • 2 reviews

Excellent service

published

The salesman acknowledged me as I was going around the store trying to find a replacement desk after our home was water-damaged. He readily gave me the information I needed to make the right choice. The store has been patient and understanding with delays in the repair of the house and has graciously been holding our order in storage for months now. It has been a pleasure dealing with Snooze Windsor and I would recommend them to others.

Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationWindsor
See all answers
1 comment
Snooze
SnoozeSnooze

Thank you for leaving a review, Georgina. We're happy to hear that our team was so helpful and will be sure to pass this feedback on to the team in Windsor. Regards, Snooze


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