Reviewer Photos & Videos
Amazing!!
Jordie from Marion was amazing! She let me in with 2 minutes till closing, did not rush me and was extremely helpful even though she had been there from the time they opened. My order was delivered the very next day by their friendly delivery team. I would highly recommend Snooze Marion!
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Matt TSouthern and Hills, SA
Don't waste your time here if you expect service
Extremely poor service and don't expect any service after the sale. .
Ordered numerous items from the marion store and was given a delivery time frame of 4 week's by the sales assistant .
This was no where near accurate and took nearly 10 weeks for it to arrive.
Store manager didn't even want to deal with the issue and palmed the problem off to one of the workers .
Spoke with snooze customer care who were slightly more helpful. They emailed the owner who was away untill october and asked them to contact myself . Now we're in November and I'...Read more
2 comments
SnoozeSnooze
Dear Matt,
Your experience is sincerely regretted. It is our understanding that delivery and assembly services were provided to you at no charge together with a discount. Thank you for letting us know... Read more
that you are now contactable via email. A response to your request, for further compensation will be provided as soon as possible. Regards, Snooze.
7 days later and still no response
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AWESOME SERVICE
Just purchased two beds and mattresses from the Marion store. The lady I dealt with Alex was amazing no matter what I threw at her nothing was a problem she was helpful informative and caring of my needs. I had a bit to do with the other ladies also
And all of them conducted themselves professionally and were bright cheery and helpful every time I walked into the store.
I started looking at another store in noarlunga Im glad I shifted although nice the service was much more superior at marion
1 comment
SnoozeSnooze
Hi Karen, thank you for taking the time to leave your review here. We're really glad you had such a great experience with our Alex and the team at the Marion store. We will pass this lovely feedback onto them. Regards, Snooze.
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Dora SMetropolitan Adelaide, SA
Amazing bed. I love it!
I ordered a bed at the Marion Snooze store. The staff were very helpful and went above and beyond to get the product I wanted. I highly recommend them! Thankyou.
1 comment
SnoozeSnooze
Hi Dora,
Thank you for taking the time to leave your review here. We're really glad you had such a great experience with our team at Marion, and we will pass this onto them.... Read more
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lesley b.Southern and Hills, SA
Excellent!
Jordie helped us with our bed purchase, most helpful. Follow up call to Marion excellent helpful staff. Today nice guys delivered, on time no hassle.
All in all a pleasant experience!
Would recommend Snooze Marion.
1 comment
SnoozeSnooze
Hi Lesley, thanks for leaving your review. Great to hear you had such a positive experience in our Marion store. We have forwarded your thanks to the team. Regards, Snooze
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WesMetropolitan Adelaide, SA
Great customer service at Marion SouthAustralia
Yogi was very helpful in helping me find the right bed at a good price. Even when I wanted to change my order it was no problem. Delivery was fast and efficient. Great service.
1 comment
SnoozeSnooze
Hi Wes,
We're glad to hear you had great service and found the right bed with Yogi's help. We will pass it onto the team at Marion. Enjoy your new bed!... Read more
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SarahMetropolitan Adelaide, SA
Good experience
I had a fantastic customer service experience in the Marion Road store. The staff were helpful and friendly, and helped me find exactly what I needed. I chose the delivery and set up option and the happy delivery men quickly assembled my new bed. Overall, I am very happy with my Snooze interaction and my bed.
1 comment
SnoozeSnooze
Hi Sarah, thank you for leaving the details of your recent purchase from the Marion store. We're pleased to hear that you are happy with your new bed and had a wonderful delivery experience. Regards, Snooze.
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Dave M.Metropolitan Adelaide, SA
Quality mattresses and great service.
Thanks to Yogi for helping us choose the right bed for us and our daughter. He also gave us free delivery, and we received a decent discount from the original price. Special mention also to the friendly guus who delivered and assembled both beds. Very impressed. Highly recommend the service from Snooze Marion SA.
1 comment
SnoozeSnooze
We're pleased to hear you found the right beds for your family, Dave. We'll be sure to pass your feedback along to Yogi and the delivery team. Thanks, Snooze
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SusanMetropolitan Adelaide, SA
Looking forward to a wonderful sleep tonight!
Looking for a new mattress, Jaye had excellent knowledge of the mattresses they had in-store. She was very helpful in guiding me to make the correct selection for me.
Threw in free delivery and mattress protector.
Great experience, delivery smooth.
Cheers Snooze. Marion.
1 comment
SnoozeSnooze
Thanks for taking the time to leave a review, Susan. We're please to hear Jaye and the Marion team made your experience run smoothly, and will be sure to pass your feedback along. Thanks, Snooze
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MandyMetropolitan Adelaide, SA
- SA, Marion
- Verified customer
Great service
Had great service by Georgia from the moment i walked in to the store. Happy to help and give me options. The delivery was earlier than quoted and the delivery guy made sure the bed was left in a safe and secure place.
1 comment
SnoozeSnooze
Hi Mandy,
Thanks for shopping at our Marion Store and taking the time to review your experience. We're glad it was such a positive one, and will pass this onto the team.... Read more
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Excellent follow-up
Reasonably well with products. Appropriated the follow up service for delivery by both staff members.
I didn't realise how painful it is to make my son's bed as l keep kicking the board. Previous bed was higher. Assembly was a pain and instructions weren't as clear as expected.
1 comment
SnoozeSnooze
Dear Sara,
Thank you for taking the time to provide your positive feedback about your purchase experience. We would like to forward your comments about the assembly and the associated instructions to... Read more
the concerned teams for their consideration and possible review. For this to happen, we would like your contact details via email to [email protected] as this will help identify your purchase in our system and the product purchased.Similar opinion? Write a review on ieatwords.com.au!
PipMetropolitan Adelaide, SA
- 2 reviews
Wonderful Service!
I recently needed to buy a new mattress and went to Snooze at Marion. I received wonderful service from Jordie. I really appreciated her product knowledge & explanations. The sleep profile was very helpful and informative. Jordie also found a fabulous pillow for me, and on top of all this Snooze were having a sale and I got Triple Velocity points! Very happy with my new mattress & pillow. Many thanks, Jordie.
Thank you too to the guys who delivered my new mattress and relieved me of my old one.
1 comment
SnoozeSnooze
Hi Pip, thank you for sharing the details of your recent visit to Snooze Marion. We're so pleased to hear that you had a wonderful experience and will be sure to pass your feedback along to Jordie and the team at the store. Regards, Snooze.
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Excellent sales and delivery service
We received excellent customer service and advice from Yogi at the Marion store when buying a new bed recently. And the delivery and installation service from Alex was equally good.
1 comment
SnoozeSnooze
Thanks for taking the time to leave a review. We're glad to hear you received excellent customer service and will be sure to pass this along to Yogi, Alex and the team. Thanks, Snooze
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KylieMetropolitan Adelaide, SA
Great service in store, but post sale service is severely lacking.
We got fantastic service in store, and love our purchase, but was told delivery would be in 4-6 weeks, and when I called to follow up after 6 weeks, was told it would be up to 8, no apology that I’d been given the incorrect information at all.
I received a text around week 7 to call to arrange delivery - I called and was told they do not deliver to my area, despite having already checked this before I purchased. If they didn’t deliver, I would have gone to another store. She then put me on hold for 5 mins, before making a big deal over the fac...Read more
1 comment
SnoozeSnooze
Dear Kylie,
We're sorry to hear about your recent delivery experience. Can you please email [email protected] with your contact details to enable us to review your valuable feedback for any proc... Read more
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Happy we made the purchase at Snooze Marion.
Great service and advice from Marion store. Quick and easy service. Delivery was spot on. Delivery guys were efficient and friendly. Overall a super smooth purchase. Would definitely recommend Snooze.
1 comment
SnoozeSnooze
Thanks so much for taking the time to leave a review, Tara. We're pleased to hear your experience ran smoothly, and will be sure to pass your feedback along to the Marion team. Thanks, Snooze
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Delivery Guys were super friendly!!
Ten points to the delivery guys who delivered my new mattress and picked up my old one. I didnt have to lift a finger! They were happy and helpful! Good jobs guys!
1 comment
SnoozeSnooze
Dear Tayla,
Thank you kindly for leaving your review here. We will pass your positive feedback about the delivery onto the team at out Marion Store.... Read more
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Excellent Service
I needed to purchase a bed in quite a hurry for an unexpected situation and the help I received was exceptional. Staff were very friendly and did all they could to assist me. One very happy customer.
1 comment
SnoozeSnooze
Dear Lynne,
Thank you for taking the time to leave your review. We are thrilled to hear we were able to assist you for your unexpected needs, and will be sure to pass on your feedback to the team at Marion.... Read more
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A P FMetropolitan Adelaide, SA
Snooze Marion Salesman Yogi - What a guy!
Very easy experience. Great choice. Loved the bed that scanned your sleep style. Yogi directed us to the beds that would suit us best with varying prices. Not just the most expensive. He told us where the beds were made i.e. SA, UK, Germany. We chose SA!
1 comment
SnoozeSnooze
Hi APF,
Thanks for taking the time to leave your review, and provide the details of the experience you had. We are really glad to hear this, and will pass it onto Yogi and the team at our Marion store.... Read more
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The reviewer stated that an incentive was offered for this review
Thank you! Amazing customer service
We were extremely satisfied at the outstanding customer service of Jordie at Marion. She was unbiased and attentive, listening to our needs and working to our budget. It is not often that my partner and I compliment exceptional customer service but we were beyond impressed by her service. Jordie showed exceptional product knowledge and added personal touches which was very helpful. Snooze provided ease of communication, even the delivery guys were extremely helpful and prompt. Thank you so much to Jordie and the team!
1 comment
SnoozeSnooze
Hi sophieasayers, we're so pleased to hear of your recent experience at Snooze Marion store. We'll be sure to pass on your feedback to Jordie and the team at the store. Regards, Snooze.
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Patricia BetrosSouth Australia
Couldn’t do more to help.
I went to look for a new bed as mine was not giving me enough support especially for my back. I’ve had severely destructive Rheumatoid Arthritis for over 30 years and many operations and replacements, so I know the benefits of a bed that lifts upper body and feet as used in hospital. I’ve been to a show evening by one company and seen ads on TV but those were all for split double or queen beds. Then. Snooze had a sale so I went down and had a look and found what I needed as an all in one queen sized bed with upper and lower lifts and massage f...Read more
unctions. It was on a big sale and some of the new linen I was going to need was reduced as well so after talking to my hubby he said go for it. It ended up at at least less than half of what we expected to pay for it and the extras I bought. I’m lying on it now. BLISS!!! The showroom attendant was so helpful pointing me in the right direction for which beds to try to so I got through all the preliminaries quickly as I knew what I needed. It was just a matter of someone who knew what they were talking about doing so. I can’t fault the help of the Indian gentleman whose name I forget(very sorry). He was great as was the lass who took over to do the paperwork for me.1 comment
SnoozeSnooze
Hi Patricia, thank you for taking the time to leave a review here. We're happy to hear that you were able to find the right bed and that you found our team helpful throughout the process. We'll be sur... Read more
e to pass this on to the team in Marion. Regards, SnoozeSimilar opinion? Write a review on ieatwords.com.au!
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SnoozeSnooze
Hi Vee, thank you for sharing the details of your recent visit to our Marion store. We're pleased to hear that you had a wonderful visit in-store with Jordie and the team. We'll be sure to pass your feedback on. Regards, Snooze.