Southern Cross Travel Insurance Questions & Answers (page 3 of 26)

Hi Kerry S,

Thanks for your question.

Moped and motorbike cover can be added to your TravelCare policy when purchasing. Please see section D9 on page 34 of the Product Disclosure Statement for more information.

If you have any more questions, you're welcome to give us a call on 1800 196 484 or email us at [email protected].

Thanks,
Pepper@SCTI

Hi John.H,

Thanks for your question.

If you were admitted to hospital we would ask you to call our emergency assistance team who are available 24/7. They will let you know if you should pay for the costs and claim for reimbursement or if they will pay the hospital directly.

All the best,
Pepper

Hi Alyssa,

Thank you for your question.

Our TravelCare policy is designed to cover leisure-based travel. This means that we wouldn’t cover you while you were working and you wouldn’t be covered for loss of income. I understand this may have not been the answer you were hoping for.

All the best,
Pepper@SCTI.

Hi Yarra36, I’m very sorry to hear that your mother is ill – our condolences go out to yourself and your family. Our TravelCare policy offers cover for cancellation or alteration of your trip if due to an unexpected event you are unable to travel. This means if an immediate family member of a policy holder was to pass away unexpectedly before they were due to travel, there would be provision to cover their cancellation or alteration costs. If you have any more questions or would like to discuss this further, please give us a call on 1800 196 484 or email us at [email protected].
All the best, Pepper@SCTI.

Hi LM Newcastle, to determine whether we could cover your husbands pre-existing condition, we would need you to first complete a medical assessment online. To do this you will need to go through the quote process on our website www.scti.com.au where you will be asked to complete a medical assessment (you can do this without having to purchase a policy). If you have any questions or concerns feel free to give us a call on 1800 196 484 or email us at [email protected]. All the best, Pepper@SCTI.

Hi Jenny96, apologies for the delay in responding to your question. In order to help you with this question we need to gather a bit more information from you, so could you please give us a call on 1800 196 484 or email us on [email protected]. We look forward to hearing from you, Pepper@SCTI.

Hi Petronella,

Apologies for the delay in responding to your question. At the moment, Mount Agung is still erupting and an alert level 3 remains in place. This means there is no cover for any events relating directly or indirectly to this volcano. Our underwriting team have published the following information about this on our website here:
https://www.scti.com.au/travel-advice/mount-agung-bali/

All the best,
Pepper@SCTI

Hi Happy,
Thanks for getting in contact with us. We need a little bit more information before we can answer your question, so could you please give us a call on 1800 196 484 or email us on [email protected].
We look forward to hearing from you, Pepper@SCTI.

Hi Mary,
Thanks for getting in contact with us. You can get a quote by visiting our website www.scti.com.au.
All the best, Pepper@SCTI.

Hi Pammyflo W,
Our TravelCare policy includes unlimited Medical and Evacuation cover for unexpected events that arise on your journey. So if you have an unexpected medical emergency overseas, you or someone acting on your behalf will need to call us as soon as possible so we can confirm whether you’re covered. Once your cover is confirmed, we can evacuate you back to Australia or another country for treatment, if necessary.
If you have any more questions, please feel free to email our team at [email protected].
All the best, Pepper@SCTI

Hi Trudy,
Thank you for your question. We have no age limit for our Annual-Multi Trip policy, so all ages can purchase this policy.
Safe travels, Pepper@SCTI.

Hi Dawn,

Thank you for your question. Our TravelCare policy can only be purchased for a maximum of 12 months, so we would not be able to extend your policy for another 12 months. Please give us a call on 1800 196 484 so we can discuss your options with you.

We look forward to hearing from you, Pepper@SCTI.

Hi Aygeebee,
Thanks for your question. We need a little bit more information before we can answer this one, so could you please give us a call on 1800 196 484 or email us on [email protected].
We look forward to hearing from you, Pepper@SCTI.

Hi Mulloes,
Thanks for getting in touch. Would you like a member of our team to give you a call to talk you through why your condition isn’t covered?
If so, please send your phone number and a convenient time to call to [email protected].
Pepper@SCTI.

Hi Rishi,

Thank you for your question.

Our TravelCare policy can provide cover for multiple destinations. You'll just need to ensure the dates you enter when getting a quote cover the entire duration of your overseas journey, and that you enter ALL the countries you'll be visiting.

If you have any more questions, you're welcome to give us a call on 1800 196 484 or email us at [email protected].

Thanks,

Katie@SCTI

Hi Wiley,

Thank you for your question.

Yes your body would be returned, provided the death is not arising from, related to or associated with a terminal condition. Please see section D1.6 on page 14 of the Product Disclosure Statement for more information.

If you have any more questions, you're welcome to give us a call on 1800 196 484 or email us at [email protected].

Thanks,

Katie@SCTI

Hi Kathleen,

Thank you for your question.

If you had to visit a hospital overseas due to an unexpected event, you or someone acting on your behalf must contact our Emergency Assistance team as soon as possible.

They'll be able to review your claim, organise emergency evacuation if necessary, provide the hospital with a payment guarantee so you don’t have to pay up-front (subject to you meeting the terms and conditions of your policy), and keep your family back home informed of your situation.

If you would like to discuss this in more detail, you're welcome to give us a call on 1800 196 484 or email us at [email protected]. We would be more than happy to help.

Safe travels,

Katie@SCTI

Hi Margaret,

Thank you for your questions. Please find answers to these below:

1. What are your conditions regarding missed connections?
If you miss a connection due to an unexpected event, and you're delayed overseas for more than 12 hours, we'll pay or reimburse you for either your additional costs OR any unused prepaid costs. You can find the conditions of cover on page 19 of our policy wording under the heading 'Travel interruption'.

2. Is there a specified transit time you need to have before it is covered for missed connections?
We ask that you allow a reasonable amount of time between flights to ensure you can make the connection but there is no specific time. We recommend you check with your airline to get a recommendation on how much time to allow between flights.

3. Does it matter if the flights are on a different ticket?
No. It's worth noting that if you do miss a flight, you'll need to submit a claim through your airline in the first instance, as they may be able to offer you a refund or credit note.

If you would like to discuss this in more detail, you're welcome to give us a call on 1800 196 484 or email us at [email protected]. We would be more than happy to help.

Safe travels,

Katie@SCTI