Consistently terrible speeds with wireless broadband. Should be illegal to sell a service that doesn't perform at speed 99.9% of the time. Countless customer support tickets and still terrible internet.

It use to be amazing but now it drops out every couple of days . When its working its great but not very often anymore, All the service I receive is unplug POE and refresh and plug into your pc, Then its we will pass on to our tech department .This has been going on for months now! When the company was wires it was awesome as they cared about the rural people .

I actually get a solid 50Mb/s both ways with no slowing down during 'peak' periods. Can't say better. The staff are always polite and the follow through (they mail back to check all is well) is appreciated.

Customer service is terrible. Dropouts and no help from support. Really shoddy business. Will wait 45+ mins to talk to someone. Not cheap either. Premium price, budget products
The. Worst.

This was pretty good when I first signed up about two years ago on the Gold Coast. Now I am lucky to get 2.5mps in the evening which means watching Foxtel or any sort of streaming is useless. I suspect that Spirit have just added more and more users without updating their system up here. When I complain all I get is useless tests which prove nothing. Move your modem etc (it is exactly where you installed it!) Last night I was the only user in the house trying to watch the RWC. Time 2050 hrs download speed 2.20 mbps ... up 5.03 .. then 197 down and 197 up. An hour later 4.56 down and 3.35 up. Pathetic. I am searching for a similar priced NBN retailer right now.

As someone who is not very tech. savvy, I appreciate the reliability and speed of the service. I stress the reliability because I could not deal with dropouts, poor performance or lack of backup service.

Spirit has performed well and when necessary always made communication easy and put in the extra effort to be helpful with any issues.

Tech backup very patient and helpful.
I connected 3 days ago and so far so good. Happy with speed and absence of dropouts.
Located in St Kilda road apartment I experienced problems with Telstra cable speed which
was blamed on congestion in line use.

I recently moved into an apartment in Melbourne CBD and was looking for internet providers. Turned out Spirit - a non-NBN provider - offered cheaper prices with faster up/down speeds per month and with a 2nd month free promotion. Had to contact the company once due to a billing query and did not have to wait in a queue to chat to an online rep, who offered great service. Experienced a reduction in speed once or twice but otherwise speed is very consistent at other times. Would recommend.

I had lately some drop out, but I logged off and the connection come back. I was with Spirit for 3 years, and I was happy with the service. When I had to call the contact center my problem was sold promptly, in a very helpful, manner.

We have had no issues whatsoever since joining Wires that then became Spirit. Wifi readily accessible on all devices upstairs and downstairs that met all our needs. Connection was totally reliable. No drop outs whatsoever.

The service is contracted at 30 down/10 up and consistently measures very close to these speeds.
I did not want to go to NBN HFC and this is a good future-proof alternative.
The support staff are always friendly and helpful.
I had some initial start up problems with speed but these were resolved.
Wireless internet relies on line of sight to base towers from your property and this is addressed at the initial sales contact and site installation. Ensure that you are getting the contracted speed at site installation time to avoid follow up.
In summary, a great service and I highly recommend Spirit.

- Ace in customer support
- Ace in service
- Only thing needing improvement is coverage. I hope they have wider provision coverage.
- Would opt for Spirit in place of any other ISP.

Reliable and super fast internet. Customer service are generally nice and rarely any dropouts. Been using it for 4 years before moving out of Australia for good.

More area coverage and router flexibility would be great.

Speed 50/50 was delivered whenever I checked it. No dropouts ever! Customer service used to be under trained a few years back but now seem to be professional and prompt.

Due to the NBN being rolled out in our neighbourhood we had to change phone number. Spirit provide a teleconferencing service called KHConnect with we we had registered our previous number. As many people rely on this service we feared the worst. However, not only was Laura and Don incredibly helpful but they also restored our teleconference within a day even allowing us to keep our originally teleconference service number . Excellent service that was greatly appreciated!

Kind regards,
Chris./

Good product and great service. Internet is fast and reliable. Whenever I have had an issue they have resolved in straight away. The Australian based support team is fantastic. Thanks.

My wifi didn'tlet me use more than one device at the same time. I called the team and they helped me get it fixed, by changing the way my router was plugged in. The customer service was very good.

As far as I know, the connection is reliable; dropouts have not been experienced.
Prior to receiving the assistance, I was unable to send e-mails via OUTLOOK.
That "problem" has now been resolved.
I appreciated the prompt response.

Good connection, responds well to issues and speeds are consistent across the board. Was able to get good customer service multiple times and much better pricing and availability than NBN.

absolutely fantastic connection and speed along with reliable connection, even when used as an extender in another apartment. Had an issue when drop outs were occurring earlier this year, got onto the contact page and within 30 mins the problem was solved and now it runs perfectly.