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Reviews

4.4

133 reviews
5
(92)
4
(24)
3
(3)
2
(0)
1
(14)
  • Build Stage
    • Pre-Construction (42)
    • Post-Construction (14)
    • Mid-Construction (9)
  • Customer Service
    4.7 (60)
  • Site Admin
    4.4 (24)
  • Timeliness
    4.4 (34)
  • Structural Integrity
    4.6 (14)
  • Plumbing & Waterproofing
    4.6 (15)
  • Electrical & Lighting
    4.4 (14)
  • Flooring
    4.5 (11)
  • Transparency
    4.4 (37)
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Monique

MoniqueMetropolitan Adelaide, SA

  • Verified customer

Breezy Experience

published

I am in the early stages of building through Statesman Homes. Every one that I have worked with so far at Statesman have been extremely organised, super professional, understanding of concerns and really supportive. Before I built everyone told me how difficult building is and how difficult builders can be. I am very happy to say that I have had the complete opposite experience with Statesman! They have been impeccable. Hopefully the remainder of my build will be the same!



Customer Service
Transparency
Build StageMid-Construction
Construction End DateOctober 2022
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1 comment
Statesman Homes
Customer Service T.Statesman Homes

The reviewer stated that an incentive was offered for this review



  • Verified customer

Best service and knowledge

published

My partner and I approached Yuki from statesman homes at the display home in Virginia straight away Yuki was helpful and understanding of our needs regarding the build.
Yuki sent us to look at a display in Andrew's farm and with a few alterations she helped us create the perfect house for our sized block and within our budget.

Customer Service
Transparency
Site Admin
Timeliness
Build StagePre-Construction
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1 comment
Statesman Homes
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Sandra

SandraMetropolitan Adelaide, SA

  • Verified customer

Early days yet

published

We are in early stages of our construction process and have not had the smoothest of runs but things seem to have sorted themselves out. We continually get mixed information. Our selections day was great though and [name removed] was lovely and considerate of our decision making flaws. We are very excited now and are looking forward to no more discrepancies going forward.

Customer Service
Transparency
Build StagePre-Construction

The reviewer stated that an incentive was offered for this review

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Will Chen

Will ChenMetropolitan Adelaide, SA

  • Verified customer

Professional sales consultant very kind and thoughtful

published

I am writing this review to thank Yuki Wang who has been providing outstanding and professional service and advice about my three investment properties. Due to my personal issues, it took Yuki long time and tremendous efforts to improve the floor plan. But she has been always patient and nicely explained every detail. Besides her, other staffs like Kristen Portolesi and Louis Ashmore also provided thoroughly services.

Customer Service
Transparency
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Build StagePre-Construction
Construction End DateJuly 2020
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1 comment
Statesman Homes
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Ajay S.

Ajay S.Metropolitan Adelaide, SA

  • Verified customer

Miserable experience with nothing but incompetence and negligence

published
Customer Service
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Site Admin
Timeliness
Build StagePre-Construction
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Thi Huynh

Thi HuynhMetropolitan Adelaide, SA

  • Verified customer

I am very happy with my choice to build with Statesman-Homes

published

I am here to say thank you to Yuki Wang, she is very professional and help us beyond her role. My husband and I don't speak good english, she is very patient to explain everything and yesterday, she spend her whole morning to stay with us for colour selection appointment. She is the person you can trust to build your new home.

Customer Service
Transparency
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Build StagePre-Construction
Construction End DateFebruary 2020
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1 comment
Statesman Homes
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sarah

sarahMetropolitan Adelaide, SA

  • Verified customer

sales consultant very helpful

published

We started planning our build for sometime now and we have been back and fourth with the sales consultant Yuki and she has been very helpful. She tries to answer all our questions and has tried her best to explain each process with us.

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Build StagePre-Construction
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Statesman Homes
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  • Verified customer

Our First New Home

published

We finished our First New Home and was handed over on 31st of May and we are very happy with Statesman. Everyone are very polite and patient. Especially Mr Mani Singh who was there with us since we started searching for the land till we paid the last final payment and guided us about the process as this was our very first experience. Advised us what's best for us and customised the plan that suits us. He was available when ever we needed and was very patient in handling the queries we had even if it was a very basic and silly query. We really appreciate Mani and thank him for holding our hands and guiding us through this stressfull process and would highly recommend him if you want smooth process with no bitter experiences.

Customer Service
Transparency
Site Admin
Timeliness
Plumbing & Waterproofing
Build StagePost-Construction
Construction End DateMay 2022
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1 comment
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DSD

DSDSouth Australia

  • Verified customer

Review of selection process with Statesman Homes

published

We are in the stages of planning, have completed colour selection, and are very glad to have chosen Statesman Homes to guide us through this complex process. In particular, we would like to thanks Mr Mani Singh, who has been meticulous in modifying plans to suit our specifications, and in being very accommodating, but also guiding us through the complex decisions required. He was available via email, phone calls, and we were able to make appointments with him after hours and on weekends, which was a great convenience for us. We cannot not thank Mani enough for navigating this often stressful process, and would highly recommend him.

Customer Service
Build StagePre-Construction
1 comment
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Customer Service T.Statesman Homes
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sandra sanchez

sandra sanchezMetropolitan Adelaide, SA

  • Verified customer

Our first new home!

published

Were up to the pre construction phase with Statesman Homes with our custom designed home and the process has been amazing and very interesting-have learnt so much how the whole process works. The team are so friendly and explain the whole process from your first designs to the construction phases of your new home. Everyone had the time to explain the steps and re assure you along the process, very knowledgeable, very customer focused and prompt as this time can be a bit stressing but the team at Hickimbotham made it a breeze for us in our new chapter of our life-Highly recommended! :)

Customer Service
Transparency
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Build StagePre-Construction
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1 comment
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Plymouth111

Plymouth111Metropolitan Adelaide, SA

  • Verified customer

Initial consultations/site plans and Selections

published

We currently have our finalised plans lodged with Council and have completed selections. Really impressed so far with the skills, abilities and customer care provided by Statesman staff (Lee and Madison).

Customer Service
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Timeliness
Build StagePre-Construction
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  • Verified customer

Cant wait to move in!!

published

Still in pre construction stage but very exciting!! Roshan has been absolutely amazing and very patient with us!! His level of knowledge and advise has been invaluable and if we ever do this again - he will be our go to!!

Customer Service
Transparency
Build StagePre-Construction
1 comment
Statesman Homes
Customer Service T.Statesman Homes
Matthew P.

Matthew P.Metropolitan Adelaide, SA

  • Verified customer

What a great experience!

published

Statesman home built my new home quickly and finished it to an expert level, they even managed to get it finished in time for Christmas. The office were easy to deal with and the supervisor did everything he said he would. Elena gave us accurate information and was quick to respond, making the whole process extremely stress free and enjoyable!

Customer Service
Transparency
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Build StagePost-Construction
Construction End DateDecember 2018
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1 comment
Statesman Homes
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  • Verified customer

Very professional. Highly recommended

published
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Timeliness
Build StagePre-Construction
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Shaker Ahmed

Shaker AhmedMetropolitan Adelaide, SA

  • Verified customer

Excellent support from Building Consultant

published
Customer Service
Transparency
Build StagePre-Construction
1 comment
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Aaron

AaronMetropolitan Adelaide, SA

  • Verified customer

Perfect family home

published

From start to finish the build went exceptionally well.
The sales consultant listened to our needs and incorporated them into our family home, always asking what we were after. From colour selection to pre construction the team were very helpful, keeping us to the budget we had in mind and keeping us updated with our build process.
The construction of our home was a breeze, the Construction supervisor and trades used did a fantastic job so helpful and built to high standards.
I would definitely build another house with statesman homes and highly recommend them to others.

Customer Service
Transparency
Build StagePost-Construction
Construction End DateApril 2018
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1 comment
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Karen Whitehead

Karen WhiteheadMetropolitan Adelaide, SA

  • Verified customer

The 5 Ps of Success = STATESMAN HOMES

published
Customer Service
Transparency
Timeliness
Build StagePre-Construction
Construction End DateOctober 2022
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1 comment
Statesman Homes
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RAY HE

RAY HESydney, NSW

  • Verified customer

Perfect building, Perfect builder

published

The whole building procedure war arranged very perfect. House quality is so great. I upgraded many products, but it is very cheaper. The final cost is controlled under estimated cost.

Customer Service
Transparency
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Build StageMid-Construction
Construction End DateNovember 2022
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1 comment
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Larissa

LarissaMetropolitan Adelaide, SA

  • 5 reviews
  • 1 like
  • Verified customer

Fantastic company to work with

published

Uly popova was incredible helpful and made the process so easy. She was able to get structure approvals for changes that many people from other companies turned down straight away.

Customer Service
Build StagePre-Construction
1 comment
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The reviewer stated that an incentive was offered for this review

Antoinette

AntoinetteMetropolitan Adelaide, SA

  • Verified customer

Great house

published

We have sorted out our custom plan, Yuki is very knowledgeable and has been super great with her advice and help and extremely patient through the whole process. We are now looking forward to selections and the next stage.

Customer Service
Build StagePre-Construction
1 comment
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Questions & Answers

Anonymous

Anonymousasked

We've changed our mind on some selections and noticed a few that weren't correct on our final selections contract (we haven't signed off on yet). We emailed our design consultant but the only response we received was one that emitted annoyance towards us with no questions or anything in our previous emailed referred too in a helpful manner. I understand from a designers point of view it can be frustrating if people change their mind but surely if we are paying hundreds of thousands of dollars for a home we have a right to make sure we are 100% content with our choices regardless of that meaning some things will be changed?

1 answer
Azd8
Azd8

Hi Anonymos,

I believe you can change your mind but it might cost you a change fee. If no answer comes you can ask for a manager phone/ email. A phone call can solve some doubts.
Good luck.

Riaz H.

Riaz H.asked

Hi is the quote for paving or concrete for the driveway usually mentioned in the original quote before you sign your contract or after you pay the deposit money

2 answers
Bagger
Bagger

Hi Raiz, we didnt ask nor was it mentioned in the quote.
I suggest you ask for a price before you sign the contact.

Azd8
Azd8

Hi Riaz,

Unless you ask for driveway to be added into the contract, it won't be added. You better go to a good sales consultant and there shouldn't be any issues. Otherwise, can be difficult to predict.
A good consultant won't please you with the price initially. However, when you receive you footings report you will be pleased.
Whereas, a bad sales consultant will attract you with the best price that will be all underrated and when you see a real price you will be very angry and upset.
So, good luck.

Melinda P.

Melinda P.asked

How much does it cost to upgrade the internals for built in wardrobes to 4 drawers, 3 fixed shelves and double rails for a 1910 wide and a 1500 wide robe?

1 answer
Statesman Homes
Customer Service T.Statesman Homes

Hi Melinda,

Thank you for contacting Statesman Homes.

If you contact us directly at [email protected] we can pass your query along to the relevant department. Please provide your job number within the email so we can review your plans.

Kind regards,
The Statesman Homes Team

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