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Reviews

4.4

133 reviews
5
(92)
4
(24)
3
(3)
2
(0)
1
(14)
  • Build Stage
    • Pre-Construction (42)
    • Post-Construction (14)
    • Mid-Construction (9)
  • Customer Service
    4.7 (60)
  • Site Admin
    4.4 (24)
  • Timeliness
    4.4 (34)
  • Structural Integrity
    4.6 (14)
  • Plumbing & Waterproofing
    4.6 (15)
  • Electrical & Lighting
    4.4 (14)
  • Flooring
    4.5 (11)
  • Transparency
    4.4 (37)
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Reviewer Photos & Videos

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  • Verified customer

Great house, Great consultant!

published

We started with another builder and didn't go ahead because of cost and the salesman. We then chose to go with Statesman and met with Kim Nguyen - a totally different and extremely pleasurable experience - thank you Kim. despite the number of plans changes, she was always more than ready to make the changes, inform us of the costs and deal with my husband's sense of humour. Sometimes we would just call in to the sales office with questions, which we had probably already asked, but Kim would always go through it again for us with a smile. Kim is a great asset to the company.



1 comment
Statesman Homes
Customer Service T.Statesman Homes
Gilbert

GilbertMetropolitan Adelaide, SA

  • Verified customer

Our Bad Experience building with Statesman Homes.

published
Construction End DateJan 2022
2 comments
Statesman Homes
Customer Service T.Statesman Homes
Gilbert
Gilbert
  • Verified customer

An amazing experience for first home owners!

published
Construction End DateFeb 2022
1 comment
Statesman Homes
Customer Service T.Statesman Homes
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Kate r

Kate rAdelaide

  • Verified customer

My first home

published
Construction End DateMar 2022
1 comment
Statesman Homes
Customer Service T.Statesman Homes
  • Verified customer

Extremely happy, sales consultant went above and beyond

published
Construction End DateMay 2022
Sunny

SunnyAdelaide

  • Verified customer

Dream home ! Great Experince

published
Construction End DateOct 2018
1 comment
Statesman Homes
Customer Service T.Statesman Homes
Terry

TerryFreeling

  • Verified customer

Pre construction stage

published

Build has been excellent so far our quoted price at the start was a but over which has been excellent as we have been credited instead of being lied to on our quote our selection consultant was very helpful and help us with ideas and guided us we have not started building yet can not comment on house build quality.

Construction End DateAug 2022
1 comment
Statesman Homes
Customer Service T.Statesman Homes
Thilan

ThilanPARALOWIE

  • Verified customer

Exceptional Service

published

We are in the early stage of building our home with Statesman Homes. But so far, we had an exceptional customer service from our Building consultant Mani Singh who is in Lightsview display home. He was very polite, provided us all the information and explain them step by step to us as this is our first home and we don't have much knowledge and made us 100% clear of whole process. We have been to lot of other builders before but no one explained us the process and make us clear on what we should do or don't, as Mani did. Thank you for your great service and looking forward to have a smooth journey with Statesman homes to make our dream come true.

Construction End DateJul 2022
1 comment
Statesman Homes
Customer Service T.Statesman Homes
Adelady

AdeladyAU

  • 2 reviews
  • Verified customer

Great Experience!!!

published

We highly recommend Mani Singh, our Sales Consultant at Statesman Homes. From our very first meeting with Mani at Lightsview, he has shown genuine interest in what we required and not just a house to sell us. He is professional and knowledgeable in his field and as first time home builders he has been helpful to us every step of the way. Nothing is too much trouble and the communication lines to him are always open. We are still in our early stages of building. If the experience we have had with Mani is anything to go by, we look forward to the rest of the process of building our very first home through Statesman Homes.

Construction End DateMar 2022
1 comment
Statesman Homes
Customer Service T.Statesman Homes
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KShres

KShresAdelaide

  • Verified customer

Very nice to start with but don’t trust their words.

published
Construction End DateDec 2018
1 comment
Statesman Homes
Customer Service T.Statesman Homes
  • Verified customer

Overall good experience

published

Haven't started building yet however the people we've dealt with through Statesman have been nothing but professional throughout. Their only downfall is the communication, first contact after our selections appointment was 4 weeks, would have been great to receive a phone call every now and then even just to update us as to say they're waiting on "x". Hard to get hold of when calling and don't always return calls but otherwise a very well planned process.

Construction End DateMar 2022
1 comment
Statesman Homes
Customer Service T.Statesman Homes
  • Verified customer

Fantastic service

published

So far, so good. Just in the early stages of the build at the moment. We have had great service from Andy Killick and our consultant at colour selections Pooja Shah was fantastic and extremely helpful. Pooja knew exactly what colours we were wanting and even selected some colours just to make sure we were on the same page. Pooja also had some great ideas on our new build and was so friendly and helpful. Great work. We appreciate it.

Construction End DateJan 2022
1 comment
Statesman Homes
Customer Service T.Statesman Homes
Steve

Steveadelaide

  • Verified customer

Sensational result

published

The build was done in a systematic time frame which meant we could see things happen, this led to a good working relationship with the builder and the team. The quality of the work was very good, the colour selection process really went well enabling the build to run smoothly. A great team effort and would recommend the trades to anyone I speak to.

Construction End DateSep 2012
1 comment
Statesman Homes
Customer Service T.Statesman Homes
  • Verified customer

Great Service

published

The colour selections process was methodical and organised. Our design consultant was very knowledgeable and helpful in assisting us to match our choices. We appreciate the patience, honesty and prompt correspondence throughout the service. Our building consultant was highly professional and thorough as well as accommodating to our needs for our custom build. Thank you, Statesman! Highly recommended for price and service.

Construction End DateMay 2018
1 comment
Statesman Homes
Customer Service T.Statesman Homes
  • Verified customer

Very professional and excellent product quality !!

published

We had the most amazing experience with statesman homes, we heard alot about builders and quality and various other problems BUT NOT with STATESMAN HOMES !!! They were excellent from start to finish. Each and every member involved in the process was super helpful and very experienced in their respective fields of service. Customer service and support was the best ! Would definitely recommend them to each and everyone !

Construction End DateNov 2016
1 comment
Statesman Homes
Customer Service T.Statesman Homes
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Saint

SaintAdelaide

  • Verified customer

Dream comes true

published

Exceptional workmanship from all the trades - couldn't fault anything.
Well managed & efficient teamwork ensured a smooth process throughout.
Good communication skills & regular updates provided.
Unbelievable choice of selections, all done in one location made it easy.
I would recommend Statesman Homes to anyone wanting to build a quality home at a very competitive price.
My dream is now a reality.

Construction End DateAug 2017
1 comment
Statesman Homes
Customer Service T.Statesman Homes
  • Verified customer

Currently in Construction

published

I really liked the Brooklyn display home out at Blakes Crossing and the consultant there, Kim our consultant made it easy by customising our plan off of the Brooklyn home, since we had a narrow frontage and quite a deep block, so she took elements of the Brooklyn home and made it work really well to turn our plan to a Custom. Selections was a blast with Olivia, who was patient and knowledgeable. Our house is currently at Brickwork stage and it looks great.

So far, everyone we've dealt with through the company has been professional and answered all our queries, including Monique during Pre-construction and Graham our Site supervisor has been great during the build. Looking forward to moving into our new home together.

Construction End DateJul 2018
1 comment
Statesman Homes
Customer Service T.Statesman Homes
Mike M

Mike MAdelaide

  • Verified customer

Building our home

published

We are first time builders with Statesman Homes. Pricing was competitive and service was good. They went above and beyond to help onsite. I would recommend family and friends to build with Statesman Homes, as they are a versatile builder and are focused on customer service and committed to providing the best possible mutual outcome. Thank you for our new home!

Construction End DateSep 2015
1 comment
Statesman Homes
Customer Service T.Statesman Homes
  • Verified customer

First time builders

published

The service we received from Kim during the sales stage was above our expectations, communication between the sales stage and selections was non existent but once Olivia took over for that stage it was fantastic. We arrived for selections with little idea about what we wanted and left feeling extremely satisfied. Olivia was fantastic, well educated about the products and offered some of the best service we have ever received anywhere. Everyone told us selections would be the hardest part if the build but Olivia made it enjoyable and simple. We didn't feel pressured to buy extras or upgrade anything and she has the patience of a Buddhist. Our frame has just been erected and we cannot wait to move in..

Construction End DateApr 2018
1 comment
Statesman Homes
Customer Service T.Statesman Homes
KateM

KateMAdelaide

  • Verified customer

Building our home

published
Construction End DateJun 2018
1 comment
Statesman Homes
Customer Service T.Statesman Homes
Page 4 of 7
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Questions & Answers

Anonymous

Anonymousasked

We've changed our mind on some selections and noticed a few that weren't correct on our final selections contract (we haven't signed off on yet). We emailed our design consultant but the only response we received was one that emitted annoyance towards us with no questions or anything in our previous emailed referred too in a helpful manner. I understand from a designers point of view it can be frustrating if people change their mind but surely if we are paying hundreds of thousands of dollars for a home we have a right to make sure we are 100% content with our choices regardless of that meaning some things will be changed?

1 answer
Azd8
Azd8

Hi Anonymos,

I believe you can change your mind but it might cost you a change fee. If no answer comes you can ask for a manager phone/ email. A phone call can solve some doubts.
Good luck.

Riaz H.

Riaz H.asked

Hi is the quote for paving or concrete for the driveway usually mentioned in the original quote before you sign your contract or after you pay the deposit money

2 answers
Bagger
Bagger

Hi Raiz, we didnt ask nor was it mentioned in the quote.
I suggest you ask for a price before you sign the contact.

Azd8
Azd8

Hi Riaz,

Unless you ask for driveway to be added into the contract, it won't be added. You better go to a good sales consultant and there shouldn't be any issues. Otherwise, can be difficult to predict.
A good consultant won't please you with the price initially. However, when you receive you footings report you will be pleased.
Whereas, a bad sales consultant will attract you with the best price that will be all underrated and when you see a real price you will be very angry and upset.
So, good luck.

Melinda P.

Melinda P.asked

How much does it cost to upgrade the internals for built in wardrobes to 4 drawers, 3 fixed shelves and double rails for a 1910 wide and a 1500 wide robe?

1 answer
Statesman Homes
Customer Service T.Statesman Homes

Hi Melinda,

Thank you for contacting Statesman Homes.

If you contact us directly at [email protected] we can pass your query along to the relevant department. Please provide your job number within the email so we can review your plans.

Kind regards,
The Statesman Homes Team

Get an answer from our members and Statesman Homes representatives

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