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Reviewer Photos & Videos
Dianne and Bernie Moore
- 2 reviews
- Verified customer
Great house, Great consultant!
We started with another builder and didn't go ahead because of cost and the salesman. We then chose to go with Statesman and met with Kim Nguyen - a totally different and extremely pleasurable experience - thank you Kim. despite the number of plans changes, she was always more than ready to make the changes, inform us of the costs and deal with my husband's sense of humour. Sometimes we would just call in to the sales office with questions, which we had probably already asked, but Kim would always go through it again for us with a smile. Kim is a great asset to the company.
1 comment
Similar opinion? Write a review on ieatwords.com.au!
GilbertMetropolitan Adelaide, SA
- Verified customer
Our Bad Experience building with Statesman Homes.
We are currently building our dream house at Seaside Moana, one of the most beautiful estate that Hickinbotham is developing in the South.
We were able to visit the Hickinbotham display home at Seaside Moana Estate and we fell in love with the beautiful bricks of the house. On our selection process, we were guided by design consultant [name removed]. She is very helpful, professional and know her job very well. We told [name removed] that we want our bricks to be exactly the same as the display home bricks. [name removed] told us that it was...Read more
PHG Oyster bricks. During the construction stage, when the bricks was first laid it was amazing, we were very happy with our choice. Unfortunately, during the brick washing process, the bricks face colour peeled off. Our site supervisor told me that the bricks are normal but when we compared it to the display home bricks, we can clearly see the difference.I went to PGH bricks (brick manufacturer) display home at Golden Grove to show the bricks and ask some advise. One of the PGH manager confirmed that the bricks was damaged. The PGH manager told me that they will help rectify the damaged bricks. PGH brick expert went on site to evaluate the brick condition and told me that the bricks was damaged during cleaning due to strong acid mixture. Even though the bricks was in perfect condition prior washing, out of good will, PGH rectified the bricks in Front and Alfresco area of the house and it turned out amazing. The brick expert told me that it would cost $35 per square meter to rectify the bricks.2 comments
Customer Service T.Statesman Homes
Hi Gilbert,
We understand that following your recent communication with Client Services, we investigated the matter extensively and our Construction Manager has attended your site and this matter has been rectified.... Read more
If there are any outstanding concerns, please do not hesitate to contact your Client Service Liaison. Kind regards, The Statesman Homes TeamHi Statesman team,
I was able to send a formal letter to your Construction Manager as advised by CBS and I confirmed that he immediately attended the site and rectified the issue as soon as possible... Read more
. In behalf of my family, I would like to thank you for fixing our home.Similar opinion? Write a review on ieatwords.com.au!
- Verified customer
An amazing experience for first home owners!
Our build has been fantastic, right from the start. Kim has been nothing but friendly and helpful, always making me feel like she really cares about us and our build. She is super knowledgeable, and understood what we wanted and didn’t try to push us into anything we didn’t want. She also gets back to us super fast. Monique was also fantastic during the pre-construction phase, never making me feel annoying or feel like I was asking too many questions. Also super knowledgeable and very kind. Sam was fantastic through our selections, helped us ma...Read more
ke many tough decisions and we left confident with our choices. We also liked that we could visit on the weekends before our selection appointment to start deciding on various things. The build has been great so far - super quick and looks great, we are up to the brick and roof phase. Our price did change from our initial quote, with our footings increasing. We were disappointed but we don’t blame anyone for this, it’s just what it is and we know that. We are very hopeful the remainder of our PC items don’t increase by the end of the build, as this would cause stress and be extremely disappointing. But, we will just have to wait and see. Overall, so far, so great! Let’s hope the rest is this good. Also, graham Hartlett and the construction team have been fantastic. Thank you1 comment
Customer Service T.Statesman Homes
Hi Tayla,
Thank you very much for your review of your building experience with Statesman Homes so far! We will certainly pass along your kind words to Kim, Monique, Graham and the rest of the team. ... Read more
We look forward to seeing your house come together! Please keep us updated. Kind regards, The Statesman Homes TeamSimilar opinion? Write a review on ieatwords.com.au!
Find out how Statesman Homes compares to other Home Builders
Know better, choose better.
Kate rAdelaide
- Verified customer
My first home
From the moment I walked into the display center, I was welcomed and looked after. Kim, who was my building consultant, took the time to show me around, explain the plan I wanted and discuss additions and changes that made the house ‘me’.
Being a less than artsy person and not particularly all over building terminology, I was worried about selections for my new house. This worry was completely unnecessary, as the display center made this process thoroughly enjoyable. The selection consultants were knowledgeable and being able to see materials...Read more
1 comment
Customer Service T.Statesman Homes
Hi Kate,
Thank you very much for your review of your building experience with Statesman Homes! We will certainly pass along your kind words to Kim and the rest of the team. ... Read more
Congratulations on your new home! Kind regards, The Statesman Homes TeamSimilar opinion? Write a review on ieatwords.com.au!
- Verified customer
Extremely happy, sales consultant went above and beyond
We have been beyond happy with our experience with Statesman homes, this is our third build through construction services and we are even more impressed this time around.
Our sales consultant Kim Nguyen has been phenomenal. We cannot express how fantastic she has been throughout the whole experience. We designed our own floorplan with the expertise of Kim who drafted our design meeting all our requirements and much more, we couldn't be more impressed. Nothing has ever been to hard for Kim, she has gone above and beyond many many times abo...Read more
ve our expectations. We have reffered three friends (so far) to Kim and they have all since signed up with her and been blown away by her service. Throughout the pre construction phase we have dealt with Monique, Stephanie and Kristen all have been amazing and a pleasure to deal with. We could not be happier with our experience and thank Kim for such a smooth enjoyable process.Similar opinion? Write a review on ieatwords.com.au!
SunnyAdelaide
- Verified customer
Dream home ! Great Experince
We had a great experience building our first Dream home! Mani Sing who was our building consultant and first point of contact, he was not only knowledgeable and extremely approachable and very humble and happy to assist us with creating a custom plan. This initial support was really appreciated especially given this is our first build. I would highly recommend him (Mani Sing) to anyone.
During selections, we had Jennie to be friendly and helpful.
Thank you all so much for everything. We will recommend to our friends and family, We are p...Read more
1 comment
Customer Service T.Statesman Homes
Hi Sunny,
Thank you very much for your review of your building experience with Statesman Homes! We will certainly pass along your kind words to Mani and the rest of the team. ... Read more
Congratulations on your new home! Kind regards, The Statesman Homes TeamSimilar opinion? Write a review on ieatwords.com.au!
TerryFreeling
- Verified customer
Pre construction stage
Build has been excellent so far our quoted price at the start was a but over which has been excellent as we have been credited instead of being lied to on our quote our selection consultant was very helpful and help us with ideas and guided us we have not started building yet can not comment on house build quality.
1 comment
Customer Service T.Statesman Homes
Hi Terry,
Thank you very much for your review of your experience with Statesman Homes so far! ... Read more
We look forward to seeing your house progress through the stages. Kind regards, The Statesman Homes TeamSimilar opinion? Write a review on ieatwords.com.au!
ThilanPARALOWIE
- Verified customer
Exceptional Service
We are in the early stage of building our home with Statesman Homes. But so far, we had an exceptional customer service from our Building consultant Mani Singh who is in Lightsview display home. He was very polite, provided us all the information and explain them step by step to us as this is our first home and we don't have much knowledge and made us 100% clear of whole process. We have been to lot of other builders before but no one explained us the process and make us clear on what we should do or don't, as Mani did. Thank you for your great service and looking forward to have a smooth journey with Statesman homes to make our dream come true.
1 comment
Customer Service T.Statesman Homes
Hi Thilan,
Thank you for your review of your experience with Statesman Homes so far. ... Read more
We're so pleased that your Building Consultant Mani has been able to assist you and made the whole process 100% clear. We look forward to seeing your house progress through the stages. Kind regards, The Statesman Homes TeamSimilar opinion? Write a review on ieatwords.com.au!
AdeladyAU
- 2 reviews
- Verified customer
Great Experience!!!
We highly recommend Mani Singh, our Sales Consultant at Statesman Homes. From our very first meeting with Mani at Lightsview, he has shown genuine interest in what we required and not just a house to sell us. He is professional and knowledgeable in his field and as first time home builders he has been helpful to us every step of the way. Nothing is too much trouble and the communication lines to him are always open. We are still in our early stages of building. If the experience we have had with Mani is anything to go by, we look forward to the rest of the process of building our very first home through Statesman Homes.
1 comment
Customer Service T.Statesman Homes
Hi Adelady,
Thank you for your review of your experience with Statesman Homes so far. ... Read more
We're so pleased that your Building Consultant Mani has been able to assist you with your home building journey. We look forward to seeing your house progress through the stages. Kind regards, The Statesman Homes TeamSimilar opinion? Write a review on ieatwords.com.au!
Find out how Statesman Homes compares to other Home Builders
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KShresAdelaide
- Verified customer
Very nice to start with but don’t trust their words.
Building consultants are very nice and helpful but once you sign the preliminary agreement and want to change anything, it is a nightmare. I dealt with [name removed] to change our floor plan after we had received master plans to make rooms bigger. She assured us that the first $1000 paid before dealing with her will be used towards the deposit amount but asked us to pay another $1000 and sign a new contract as she had to draw new plans. She waived the $500 redraw charge that was quoted by client services in the first place to re-draw the plan ...Read more
and made the plans better, as the previous consultant did not offer us those options at all. After some time we received a later saying- you have cancelled the contract and if you decide to built with us again, we will credit you with that amount. So, I called in [name removed] in panic asking what is going on. She said, it is standard business protocol to send these letter when signing new contract and you can disregard the letter . I asked her more than ten times about the deposit, whether the first paid amount will be used against the deposit or not in the later contract signed. She assured that it will be used. Yesterday, I received an email for client services ([name removed]) saying the next installment of $700 is due when I had already paid in total $2000 (2x $1000) out of $2200 deposit that needs to be paid and to my surprise, the $700 amount had been deducted from my bank already. Very disappointed beginning of building construction process. Stay tuned for more information.1 comment
Customer Service T.Statesman Homes
Hi KShres,
We appreciate you taking the time to leave us this feedback and we are disappointed to read that you may have had an unpleasant experience with Statesman Homes. ... Read more
So we can escalate your feedback and concerns, please send us a private message with your job number and full lot address. We hope to hear from your so we can assist. Kind regards, The Statesman Team.Similar opinion? Write a review on ieatwords.com.au!
Brad SAU
- Verified customer
Overall good experience
Haven't started building yet however the people we've dealt with through Statesman have been nothing but professional throughout. Their only downfall is the communication, first contact after our selections appointment was 4 weeks, would have been great to receive a phone call every now and then even just to update us as to say they're waiting on "x". Hard to get hold of when calling and don't always return calls but otherwise a very well planned process.
1 comment
Customer Service T.Statesman Homes
Hi Brad S,
Thank you for your review & your feedback.... Read more
We appreciate your suggestions on how we can improve, we will pass this along to the management team. Please keep us updated as your house progresses through the stages. Kind regards, The Statesman Team.Similar opinion? Write a review on ieatwords.com.au!
Tanya PAU
- Verified customer
Fantastic service
So far, so good. Just in the early stages of the build at the moment. We have had great service from Andy Killick and our consultant at colour selections Pooja Shah was fantastic and extremely helpful. Pooja knew exactly what colours we were wanting and even selected some colours just to make sure we were on the same page. Pooja also had some great ideas on our new build and was so friendly and helpful. Great work. We appreciate it.
1 comment
Customer Service T.Statesman Homes
Hi Tanya P,
Thank you for your review of your experience with Statesman Homes so far. ... Read more
We're so pleased that your Building and Design Consultant were able to assist you in making the right selections for your home! We look forward to seeing your house progress through the stages. Kind regards, The Statesman Homes TeamSimilar opinion? Write a review on ieatwords.com.au!
Steveadelaide
- Verified customer
Sensational result
The build was done in a systematic time frame which meant we could see things happen, this led to a good working relationship with the builder and the team. The quality of the work was very good, the colour selection process really went well enabling the build to run smoothly. A great team effort and would recommend the trades to anyone I speak to.
1 comment
Customer Service T.Statesman Homes
Hi Steve,
Thank you very much for your review of your building experience with Statesman Homes! ... Read more
We hope you're still enjoying your new Statesman Home. We appreciate the recommendation! Kind regards, The Statesman Homes TeamSimilar opinion? Write a review on ieatwords.com.au!
- Verified customer
Great Service
The colour selections process was methodical and organised. Our design consultant was very knowledgeable and helpful in assisting us to match our choices. We appreciate the patience, honesty and prompt correspondence throughout the service. Our building consultant was highly professional and thorough as well as accommodating to our needs for our custom build. Thank you, Statesman! Highly recommended for price and service.
1 comment
Customer Service T.Statesman Homes
Hi Molzart!
Thank you for your review of your experience with Statesman Homes so far. ... Read more
We're so pleased that your Design Consultant was able to assist you in making the right selections for your home! We look forward to seeing your house progress through the stages. Kind regards, The Statesman Homes TeamSimilar opinion? Write a review on ieatwords.com.au!
Arif IAU
- Verified customer
Very professional and excellent product quality !!
We had the most amazing experience with statesman homes, we heard alot about builders and quality and various other problems BUT NOT with STATESMAN HOMES !!! They were excellent from start to finish. Each and every member involved in the process was super helpful and very experienced in their respective fields of service. Customer service and support was the best ! Would definitely recommend them to each and everyone !
1 comment
Customer Service T.Statesman Homes
Hi Arif I,
Thank you very much for your recommendation and review of your building experience with Statesman Homes!... Read more
We hope you're enjoying your new Statesman Home! Kind regards, The Statesman Homes TeamSimilar opinion? Write a review on ieatwords.com.au!
Find out how Statesman Homes compares to other Home Builders
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SaintAdelaide
- Verified customer
Dream comes true
Exceptional workmanship from all the trades - couldn't fault anything.
Well managed & efficient teamwork ensured a smooth process throughout.
Good communication skills & regular updates provided.
Unbelievable choice of selections, all done in one location made it easy.
I would recommend Statesman Homes to anyone wanting to build a quality home at a very competitive price.
My dream is now a reality.
1 comment
Customer Service T.Statesman Homes
Hi Saint,
Thank you for your review of your experience with Statesman Homes. We're pleased to hear that you thoroughly enjoyed the building process and that you found our Design Studio an easy and enjoyable experience!... Read more
We hope you're enjoying your new Statesman Home! Kind regards, The Statesman Team.Similar opinion? Write a review on ieatwords.com.au!
ChapmanDAU
- Verified customer
Currently in Construction
I really liked the Brooklyn display home out at Blakes Crossing and the consultant there, Kim our consultant made it easy by customising our plan off of the Brooklyn home, since we had a narrow frontage and quite a deep block, so she took elements of the Brooklyn home and made it work really well to turn our plan to a Custom. Selections was a blast with Olivia, who was patient and knowledgeable. Our house is currently at Brickwork stage and it looks great.
So far, everyone we've dealt with through the company has been professional and answered all our queries, including Monique during Pre-construction and Graham our Site supervisor has been great during the build. Looking forward to moving into our new home together.
1 comment
Customer Service T.Statesman Homes
Hi ChampmanD,
Thank you very much for your kind words regarding your experience so far with Statesman Homes! It's great to hear that Kim was able to assist you to customise your home and that Olivia... Read more
was able to make your selections appointment simple and easy!Similar opinion? Write a review on ieatwords.com.au!
Mike MAdelaide
- Verified customer
Building our home
We are first time builders with Statesman Homes. Pricing was competitive and service was good. They went above and beyond to help onsite. I would recommend family and friends to build with Statesman Homes, as they are a versatile builder and are focused on customer service and committed to providing the best possible mutual outcome. Thank you for our new home!
1 comment
Customer Service T.Statesman Homes
Hi Mike M,
Thank you very much for your review of your building experience with Statesman homes!... Read more
We hope you're enjoying your new Statesman Home. Kind regards, The Statesman Homes TeamSimilar opinion? Write a review on ieatwords.com.au!
Adam DAU
- Verified customer
First time builders
The service we received from Kim during the sales stage was above our expectations, communication between the sales stage and selections was non existent but once Olivia took over for that stage it was fantastic. We arrived for selections with little idea about what we wanted and left feeling extremely satisfied. Olivia was fantastic, well educated about the products and offered some of the best service we have ever received anywhere. Everyone told us selections would be the hardest part if the build but Olivia made it enjoyable and simple. We didn't feel pressured to buy extras or upgrade anything and she has the patience of a Buddhist. Our frame has just been erected and we cannot wait to move in..
1 comment
Customer Service T.Statesman Homes
Hi AdamD,
Thank you for your review of your experience with Statesman Homes so far. We're so pleased that Olivia was able to make the selections process enjoyable and simple for you!... Read more
We look forward to seeing your house progress through the stages. Kind regards, The Statesman Homes TeamSimilar opinion? Write a review on ieatwords.com.au!
KateMAdelaide
- Verified customer
Building our home
We are currently up to the step of our build being released to construction.
So far we have encountered a few hiccups along the way mostly due to the breakdown of communication between members of statesman.
That being said our favourite phase of this process so far has been the selections appointments.
We worked with Olivia Ebert for our first selections appointment which went so smoothly and she had some great advice and style tips.
After some miscommunication we had to redo some of our selections so we made another appointment with Olivia...Read more
1 comment
Customer Service T.Statesman Homes
Hi KateM,
Thank you very much for your kind words regarding your experience so far with Statesman Homes! It's great to hear that Olivia was able to assist you create your home and assist during the hiccups.... Read more
Please keep us updated as your house progresses through the stages. Kind regards, The Statesman Homes TeamSimilar opinion? Write a review on ieatwords.com.au!
Questions & Answers
Anonymousasked
We've changed our mind on some selections and noticed a few that weren't correct on our final selections contract (we haven't signed off on yet). We emailed our design consultant but the only response we received was one that emitted annoyance towards us with no questions or anything in our previous emailed referred too in a helpful manner. I understand from a designers point of view it can be frustrating if people change their mind but surely if we are paying hundreds of thousands of dollars for a home we have a right to make sure we are 100% content with our choices regardless of that meaning some things will be changed?
1 answer
Hi Anonymos,
I believe you can change your mind but it might cost you a change fee. If no answer comes you can ask for a manager phone/ email. A phone call can solve some doubts.
Good luck.
Riaz H.asked
Hi is the quote for paving or concrete for the driveway usually mentioned in the original quote before you sign your contract or after you pay the deposit money
2 answers
Hi Raiz, we didnt ask nor was it mentioned in the quote.
I suggest you ask for a price before you sign the contact.
Hi Riaz,
Unless you ask for driveway to be added into the contract, it won't be added. You better go to a good sales consultant and there shouldn't be any issues. Otherwise, can be difficult to predict.
A good consultant won't please you with the price initially. However, when you receive you footings report you will be pleased.
Whereas, a bad sales consultant will attract you with the best price that will be all underrated and when you see a real price you will be very angry and upset.
So, good luck.
Melinda P.asked
How much does it cost to upgrade the internals for built in wardrobes to 4 drawers, 3 fixed shelves and double rails for a 1910 wide and a 1500 wide robe?
1 answer
Customer Service T.Statesman Homes
Hi Melinda,
Thank you for contacting Statesman Homes.
If you contact us directly at [email protected] we can pass your query along to the relevant department. Please provide your job number within the email so we can review your plans.
Kind regards,
The Statesman Homes Team
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Customer Service T.Statesman Homes
Hi Diannie and Bernie,
Thank you very much for your review of your building experience with Statesman Homes! We will certainly pass along your kind words to Kim.... Read more
We look forward to seeing your home progress through the stages. Kind regards, The Statesman Homes Team