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LawSouth East Queensland, QLD
- 2 reviews
- QLD, Brisbane South Acreage
- Verified customer
Dream Come True
Stroud Homes Brisbane South were fantastic from the start. From the very first time we went through the display home @ Jimboomba Woods and we met Bryan it all just felt right, after leaving Bryan on our first occasion and driving home we just knew Stroud Homes would be our builder.
Our process was a long drawn out one as when we first met Bryan we were yet to sell our existing home and find our block of land and unfortunately the house sale wasn't a fast one, however even though we weren't ready to build immediately Bryan still sat down wit...Read more
h us numerous times and sent multiple emails back and forward (even late at night) to get things started so when we were ready we had things in action. It took us 6mths to sell and then by the time we sold the block we originally had our eyes on was gone - so we found a new one (which in hindsight is better anyway :-) and again Bryan took the time to check out the site and assist us with making modifications to house design according to the new block and budget. Just wonderful customer service for being so patient with us and our journey to achieve this dream and no matter what, nothing was ever too much. Once we had the block, most plans were ready to go and it was over to Trudi who was amazing throughout her role with the administrative requirements and assisting with various questions. As we were first time building, everything was all very unknown, however between Bryan, Trudi & Tom - assistance with negotiations and decisions was never far away which is very comforting especially from people you have not known for long. Just before the building works started we heard from Pete our site supervisor who was fantastic, very casual (in a good way), no number of questions was ever too much for him and we looked forward to the weekly phone chat & update throughout the build.1 comment
Similar opinion? Write a review on ieatwords.com.au!
- QLD, Brisbane South Acreage
- Verified customer
Perfect and stress free from start to finish
After hearing so many horror stories about building a home, we were prepared to weather a few stressful moments during our build, but Stroud Homes Brisbane South were absolutely fantastic. From our first meeting with Bryan we were delighted with the care and consideration they take with every prospective client.
Bryan was fantastic, especially compared to other sales teams with other builders who were late to appointments, rude and didn't return phone calls. Bryan was polite and knew his stuff, making great suggestions and was more than happy ...Read more
to draft up fully custom plans without any payment or lock in from us. He and Kyle were incredibly patient with us, adding and removing items from the plans to complete our custom home design. Once we had decided to proceed, Trudi provided incredible customer service, our contract signing and colour selection appointment was fantastic, everything was explained in full detail, and they really took their time to make sure we understood. We were not forced or cooerced into any unnecessary upgrades during our colour selection appointment, and we felt there was a wide range of inclusions as standard, as compared to other builders. Once we started onsite, Peter our site supervisor was fantastic, incredibly thorough and happy to take the time to explain each step along the way. He was onsite frequently and would always send us updates and photos as the build was progressing. Peter would let us know if he had found any issues or mistakes and explain how they were rectified and we really appreciated his transparency. Our home was finished right on time, to a fantastic standard and we're overjoyed with the outcome. More than anything, building with Stroud Homes felt like being a part of their family, they were always friendly and had a smile, no question or change was ever too much to ask and we would recommend them to everyone. Thank you Stroud for our dream home
1 comment
James S.Stroud Homes
Hi Taylor, Thanks for leaving us your five-star review! The entire team at Stroud Homes Brisbane South Acreage is so proud of this beautiful custom Hamptons home. Thomas from the Stroud Homes Brisbane... Read more
South Acreage team mentioned that in order to begin your new home build they had to first knock down your existing family home. He also mentioned that you were an absolute dream to build for and documented each step of the way on your Instagram page, #homesweethamptons. I am so glad to hear that at every step of your home building journey you were well looked after by our Stroud Homes team. Wishing you all the best and we have no doubt that you will enjoy your new family home for many years to come. Kind regards, James StroudSimilar opinion? Write a review on ieatwords.com.au!
Manilla-302South East Queensland, QLD
- QLD, Brisbane South Acreage
- Verified customer
Perfect Forever Home
Manilla 302 - From the first time we met Bryan and Trudi we knew we would be building with Stroud. Every question was answered, calsl always returned, changes to the plan were not a problem. Rob the supervisor could not have been better. He kept us up to date with progress reports and time lines. The quality of the build was amazing with small issues being picked up and dealt with immediately. We have moved into a well designed, well built forever home and we couldn't be happier. We got exactly what we were after and the contract price was spot on. So glad we chose Stroud - Recommend Stroud Brisbane South Acreage to all.
1 comment
James S.Stroud Homes
Hi Manilla-302, Thank you for your kind words and for taking the time to leave your positive review. We are humbled to hear of the great experience you had with Stroud Homes Brisbane South Acreage. I’... Read more
ve been told by Thomas that you were fantastic customers to work with and that you trusted the process. At Stroud Homes we are committed to providing our customers with the highest quality build and customer service, as you had a positive attitude towards the build the team were able to deliver on this commitment. We hope that you enjoy your new Stroud home, and we wish you all the best. Kind regards, James Stroud
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Paul GrahamSouth East Queensland, QLD
- QLD, Brisbane South Acreage
- Verified customer
The Best out there!
The build was well managed. There were a few challenges along the way which is expected when undertaking the important task of building a new home but Stroud were very efficient in addressing things and resolving any issues. The workmanship and quality of the build is outstanding, everyone loves our new home and can't believe the value. We've had nothing but positive comments especially on the brickwork. The final cost came in under the estimated cost which was surprising but also amazing. Stroud were very up front, honest and reliable. Unlike other building companies out there Stroud were flexible, reasonable and most importantly didn't try to sell us on anything. They listened to us and worked with us to achieve the best home we could.
1 comment
James S.Stroud Homes
Hi Paul, Thank you for taking the time to write a review and congratulations on your new home! I’m so glad to hear that the Stroud Homes Brisbane South Acreage Team has impressed from start to finish.... Read more
In speaking with Tom, I was told that your home turned out spectacularly thanks to the selections you made. I’ve also been told that the few challenges you had were relating to the custom items in your home, but your understanding nature made for smooth and fantastic resolutions. The Brisbane South Acreage Team are extremely pleased with the final product of your home and know that it will be a great place for you and your family for many years to come. Thanks again for your recommendation, wishing you all the best. Kind regards, James StroudSimilar opinion? Write a review on ieatwords.com.au!
LEESouth East Queensland, QLD
- QLD, Brisbane South Acreage
- Verified customer
Our Family Home
We built our home back in 2016 and found the process to be both quick and accurate. This allowed us to start construction straight after the registration of our block and be the first ones moved into the new stage of our estate. Those first couple of months were very peaceful :)
Now, nearly three years on, we find ourselves appreciating our home more and more. We've grown into the large home that we designed three years ago. Any questions we've had of the staff over the last years have been answered very professionally.
Building is never ...Read more
perfect, but all we could ask for is that our concerns and questions were answered in a timely manner and we can't fault the process in that regard. We feel we were able to get fantastic value for money in our new home and we never hesitate to recommend Stroud Homes to our Family and Friends.1 comment
James S.Stroud Homes
Hi Lee, Congratulations on being in your new home for 3 years, it’s wonderful to hear that you’ve got a home that you’ve grown into and that you can be proud of. The Brisbane South Acreage Team are so... Read more
pleased reading your comments, even after quite some time has passed since your build. In speaking with Tom I’ve been told that you were great clients to work with, you worked to a budget and the team were able to hold fast to that, helping to achieve your dream family home. We trust that you will continue to enjoy your home for many years to come. Kind regards, James StroudSimilar opinion? Write a review on ieatwords.com.au!
Nicola SSouth East Queensland, QLD
- QLD, Brisbane South Acreage
- Verified customer
So much easier than we thought it would be
Let's be upfront about something: we could have been nightmares as clients because my husband is a builder and yes, he was looking over the shoulders of the workmen on a daily basis (they took it very well, by the way). We chose to build through Stroud Brisbane South because their designs were great, the pricing was extremely competitive and the service was impeccable. Any build is going to have a few hiccups, but the ones we experienced were minor and quickly remedied. The staff were very flexible and great at finding solutions to problems tha...Read more
t arose during the course of the build. From start to finish, they were a pleasure to work with, especially as our location is out of the way and not an easy place to build. Most amazing of all, the project was finished on time and to budget.1 comment
James S.Stroud Homes
Hi Nicola, Congratulations on your new home and thank you for your recommendation and 5 star review! Tom and the rest of the Brisbane South Team really appreciate your comments. In speaking with Tom, ... Read more
he has told me that you were a pleasure to build for, you had great attention to detail and they are very pleased to have met your expectations. Thanks again for taking the time to share your building experience and we hope you enjoy your new home and beautiful view from the back alfresco for many years to come. Kind regards, James StroudSimilar opinion? Write a review on ieatwords.com.au!
JB
- 4 reviews
- QLD, Brisbane South Acreage
- Verified customer
Stroud SE Qld; by far the best Experience and result of the 3 houses we built over the years.
Stroud SE Queensland was a pleasure to deal with. They really have their act together.
From the managing director Tom to our building supervisor Peter, to the engineers, to the office staff, they are all on the ball and eager to help and make it happen. The contractors Stroud employs are the best we have ever had and deliver a quality product.
In short. Stroud SE Qld is just being managed very effectively AND their solutions to variations are quite creative too.
We had a large number of variations including huge excavation and earth work...Read more
1 comment
James S.Stroud Homes
Hi John & Sally, Thank you for leaving us this great 5-star review, the Stroud Homes Brisbane South Team and myself have really enjoyed reading it! In speaking with Tom and Peter, they have told me th... Read more
at you were an absolute pleasure to build for, you all had to work very closely together for a complex home with a few site challenges, however, being able to build a great amount of trust both ways throughout the design and construction process made for an outstanding home. The team was so proud to be the builder you chose. Thanks again for your recommendation and we would like to wish you all the best in your new home. An amazing home paired with stunning 360-degree views will surely be enjoyed for many years to come. Kind regards, James StroudSimilar opinion? Write a review on ieatwords.com.au!
Jeff PWoodhill Qld
- 2 reviews
- 4 likes
- QLD, Brisbane South Acreage
- Verified customer
All Staff were very patient and understanding. The house itself - outstanding
Having the same Site Foreman gave us comfort in having one constant point of contact who kept us updated weekly on the build process. His knowledge and input was valuable to us given we lived interstate while the build process was undertaken. Stroud Administration staff were very helpful and reassuring of our needs and expectations across the whole build time frames. Stroud were great to work with and we were able to select a house design and then easily add or replace different features from other Stroud houses into our final house design. ...Read more
The quality of workmanship in our house is first rate and there has not been any remedial work required to be undertaken since occupancy. We are very happy with the end product and the Stroud company overall. If not for the high rainfall days during the build, the four month build time would have been about right.1 comment
James S.Stroud Homes
Hi Jeff & Vicki, Congratulations on your new Stroud Home and thank you for leaving us a 5 star review! It’s wonderful to hear that you had such an enjoyable experience building with the Stroud Homes B... Read more
risbane South Team, we’ve really loved reading your review. I’ve spoken to your Site Supervisor, Rob who has told me that you were both a pleasure to deal with – even when you were living on the other side of Australia during the construction. As you’ve agreed, the biggest problem you faced during the build was having a few wet weeks which held up progress, however Rob was able to get things back on track as quickly as possible after the rain subsided. I’ve heard that Rob really enjoyed catching up with you when you were in town, he was happy to be involved in your build, keeping you informed every step of the way. Rob also wanted to applaud you for the colours that you chose in your Colour Consultation, it really made your home perfect. Wishing you all the best and I hope you can create many happy memories in your new home. Kind regards, James StroudSimilar opinion? Write a review on ieatwords.com.au!
MickCFlagstone
- 3 reviews
- 1 like
- QLD, Brisbane South Acreage
- Verified customer
A build that really does – Feel Like Home!
From the moment my family walked into the Stroud Homes Jimboomba office we knew we had found the builder for us.
The warm and friendly reception we received from the sales staff was refreshing, it didn’t feel like they were only there for money or trying to up-sell but were informative and helpful.
Having such a huge part in the design stage was incredible, being able to meet and sit-down face to face with the person making the changes we wanted was so much easier than trying to explain the things we had in mind over an email.
The cho...Read more
ices available as standard was and still is, unbelievable. We went into our colour selection a little bit doubtful as to how much extra this would end up costing. But came away with the perfect choices for us and it was all already included, so we didn’t have to pay any extra at all! Stroud really are Black and White right from the start! While waiting for the plans to come out of council and continuing right throughout the entire build we were given weekly updates via phone calls, messages and emails on the progress of each stage, what had happened that week and what was happening next week. We didn’t live close to the area we were building in so this made it easy for us to decide when we would make the drive out to see how our dream was taking shape. And if anything big was happening we always knew well in advance when it was scheduled so we could make time to meet our supervisor on site and not miss out.1 comment
James S.Stroud Homes
Hi Mick, Congratulations on your beautiful new home and thank you for leaving us this fantastic 5 star review! Our teams strive to provide all customers with the highest level of service and I’m so th... Read more
rilled to read that you agree after your experience from start to finish with the Brisbane South Team. It’s great to hear that you appreciate the transparency we have when providing ‘black and white quotes’, we don’t believe anyone should have to be blind sighted when starting the build with hidden fees, inflated prices and gimmicky promotions – we want you to have real pricing that you can understand. Thanks again for your recommendation, I’d like to wish you all the best for the future in your dream home. Kind regards, James StroudSimilar opinion? Write a review on ieatwords.com.au!
Find out how Stroud Homes QLD, Brisbane South Acreage compares to other Home Builders
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CKBBoonah
- QLD, Brisbane South Acreage
- Verified customer
Stroud Homes Attention To Detail
Build quality with Stroud Homes is of a very high standard, they look after all the little details.
They assign a project manager to your home to manage the project from start to finish.
The support team are with you all the way guiding you through the complete build, updates are provided on a weekly basis by people that know what is required.
This is the 4th house we have built and i would have to say its really been a painless experience i have had a few concerns along the way but each time i have raised something Stroud has rectified it s...Read more
1 comment
James S.Stroud Homes
Hi Craig & Karen, Thank you so much for taking the time to leave us this great 5 star review about your building experience with the Brisbane South Team. Thomas, myself and the rest of the team have r... Read more
eally enjoyed reading your comments. To hear that the quality of your home, as well as the service was second to none is fantastic. Thomas has told me that it was a real pleasure building you an amazing holiday home. You knew exactly what you wanted and because of the high level of inclusions Stroud Homes offer not many changes were required. Congratulations, wishing you all the best and I hope you enjoy many fantastic weekends relaxing in your new retreat. Kind regards, James StroudSimilar opinion? Write a review on ieatwords.com.au!
77LADYLogan Village
- QLD, Brisbane South Acreage
- Verified customer
We're Stroud and Proud !!!
Initially we found a new estate in a location that really appealed to us. After settling on a suitable block of land to build on we needed to find a reputable builder that we felt confident to build our home. We had seen the Stroud advertising signs and the new display home at Jimboomba Woods. Our interest led us to the Stroud website looking through their many designs. We were specifically looking for a design suitable for dual living and came across one that we could customise to meet our needs. We went to the office at the display home and s...Read more
poke with Bryan who we found welcoming and very easy to talk to and he advised us that we could make as many changes until we were satisfied with our design. It was a lengthy process with emails back and forth but we finally settled on the design and were very happy with the communication and patience from the Stroud design team. We signed the contract to kick-start the build process. One of the next processes was to meet with the colour consultant. Two hours is included in the standard inclusions from Stroud. We did feel that our meeting with the colour consultant was rushed as we virtually had two homes to go through in the allotted time frame. Fortunately we were able to make variations until the build started. It would be great to see Stroud add a 3D virtual software program to their repertoire to help clients with kitchens, bathrooms and wardrobe fitouts. As these areas are a major part of the overall appearance of the house. Our site supervisor, Peter was a very knowledgeable and approachable person. We had nominated one person in our family to be the contact person between Stroud and ourselves throughout the build. Communication with Peter was no problem and he always listened if we had any concerns or questions. We had a few issues during the entire process but each time Stroud responded and provided a satisfactory solution. Every person we dealt with at the Stroud Homes Brisbane South office was professional and helpful. We moved into our new home in June 2017 and are very happy with it. We cannot speak highly enough of Peter who continues to keep in contact. We would recommend and build again with Stroud Homes Brisbane South. A special thank you to Peter and Thomas.1 comment
James S.Stroud Homes
Hi 77Lady! Thanks for taking the time to review. I appreciate your comments regarding the colour consultant time - and can understand how this would have been rushed. Thank you also for your suggestio... Read more
n re 3D visualisation software - being able to see your kitchen before it is build would be really helpful. I'm glad that you found Bryan, Peter and Thomas helpful and that you are happy with your new home. I hope you have many happy years in your Stroud Home! Kind Regards, James Stroud.Similar opinion? Write a review on ieatwords.com.au!
JordBrisbane
- QLD, Brisbane South Acreage
- Verified customer
A Stress Free Build With Stroud South Brisbane
After living on a tiny block in a small house for years we decided it was time for an upgrade. We wanted more space and a much larger home built to suit our needs. We found the land - an acre block - easily, but we knew that to really make our dream come true we also needed to find the perfect builder.
We went to numerous display estates and walked through some lovely display homes. We talked to a lot of sales consultants and got basic quotes from a few. We compared base prices, floor plans and inclusions and spent a lot of time talking to ...Read more
people who had recently built and reading build forums, slowly narrowing down our list. After viewing the acreage display home in Jimboomba Woods we knew we had found our builder and the house we wanted - Stroud Homes and the Kentucky 304 with mountain facade. Our first point of contact was with Bryan, the sales consultant. When we first enquired we weren't ready to commit and put down a deposit (we needed to sell our current home before we would be able to) but Bryan didn't place pressure us and instead spent weeks going back and forth with us via email until we had the perfect quote, that suited our budget, to move forward. Other staff members of the Stroud South Brisbane team - Trudi, Emma and Kenneth - helped us through the administrative side of things for the whole build including signing contracts, organising council approvals, submitting information to the covenant and clarifying any changes as the build went on. Communication was always professional and if we sent an email asking a question we always received a response in a timely manner - usually within 24 hours or less. This high standard of communication throughout the build really helped ensure that our build was smooth from the quote stage all the way through to handover. Early in the build process we were asked to come for our colour selection appointment to make decisions on everything colour and style wise from the shape of the cornices to the style of the bathroom cupboard handles. It could have been an extremely stressful and daunting process but wasn't due to the support we received from Kylie the property stylist working with Stroud who helped guide us through our colour selections. From our discussions with other people who had recently built we knew that the success or failure of a build was largely dependent on the site supervisor. We are extremely thankful for our site supervisor - Peter - who's organisation, scheduling of tradies and communication with us made the whole process stress free. We received a phone call a minimum of once per week from Peter who would then let us know what progress had been made that week and what would be happening the following week. We were able to schedule multiple appointments throughout the build to walk through the home with Peter and ask any questions that we had at each stage and ensure that all of our variations and upgrades had been included. When it came time for PCI we were extremely pleased as only a few minor things needed to be addressed - mostly minor painting touch ups- which were quickly rectified. We were able to get the keys to our new home on schedule, a few weeks before our current rental lease was up.1 comment
James S.Stroud Homes
Thank you Jord, for your extensive review. Thomas, Peter and I spoke about your blog as the build progress. Here is what Thomas said "They have given me a great insight into the level of impact that w... Read more
e have on each new home we build by completing a fantastic blog during construction. The client was an absolute joy for all staff to deal with and we really appreciated the open communication throughout the build process." From my point of view, your blog was a great reminder that it's not just another frame going up, it is a huge component of someones life we are dealing with - and as such maintaining a great relationship with our customer is critical. I think you've done a great job of journaling the build. I've been involved in over 650 builds and I have never seen anyone take the time to do this, so thank you. I think you've done a service to any person who might be thinking of building with any builder. While you've identified Peter, the supervisor as pivotal to the success of a build - I would like to point out that your approach to dealing with us really opens the door to a great outcome. The fact that you've taken the time to get to know each member of the team and thank them by name is an indication of how well the relationship worked during the build. I know that Bryan, Trudi, Emma and Kenneth will appreciate their efforts being acknowledged. Kylie, our color consultant is an valued part of our process and will appreciate being mentioned. Peter is a rising star in the industry - it's great to be working with young people like Peter who will do anything to improve their skills and grasp of the process. Thanks again for the outstanding effort you put into recording the journey. I hope you have many happy times in your new Kentucky 304! Kind Regards, James Stroud.Similar opinion? Write a review on ieatwords.com.au!
Ernest and CatherineMundoolun
- QLD, Brisbane South Acreage
- Verified customer
We Got A Home!
The excellent workmanship of Stroud Homes' staff members at Jimboomba, South Brisbane team, and their sub contractors' are written all over the house they built for us in Mundoolun Estate, which we now gladly call 'Adwaga Lodge' - our HAPPY home! The visual and intricate quality of 'Adwaga Lodge' is superbly grounded in its confident and impressive physique on the street - we are now proud owners of a home built by a team with focus and standards.
Throughout the built journey, we had genuine mutual and reliable interactions, respectful recep...Read more
tions and ethical engagements with every single staff member we dealt with within the Stroud Homes' team. We may, arguably be the only home owners that's built a house without the universal attendance of the characteristic stressful complaints with most building process. We were respectably attended, advised and informed at every stage of the building process; and for any query we had, we were provided with a honest advise, as well as options where indicated. The Jimboomba team's customer service ratings from our experience and judgement is a 10/10; we couldn't, at any one time or other, recall a behaviour that could have compromised, or fell short of the highest standards in professional etiquette. Of particular note is our engagement with the senior management team; we were very fortunate to have met and dealt with the likes of Bryan, Stewart, Rob, Thomas, Trudi and Emma. Without doubts, the entire team at Stroud Homes were unpretentious, and at their very best in ensuring we were well served! If we are ever opportune to build again, we'd, unreservedly call back on Stroud Homes to do us another honour!2 comments
James S.Stroud Homes
Hi Ernest and Catherine - thank you for your review. Love the name! - It sounds like Adwaga Lodge is something you are able to be truly proud of, and we are pleased to have been part of creating that.... Read more
Thanks for taking time to recognise the efforts of each member of our team - I know the positive feedback comes as a real boost to them. I spoke to Tom about your build, and his comments were that communication with you throughout the build were excellent. He mentioned that, If you had questions or concerns you asked them immediately so that we could address them and that you were some of the happiest and most agreeable people he'd met.Thanks James! Even after we'd taken over the property, Rob remained our contact and for every little 'not unexpected required fixes', every query/ concern got fixed promptly and without hesitation; w... Read more
e sometimes feel we have, or are being preferentially treated. Once again, thanks Stroud Homes, we have definitely made the right decision. Please extend our sincere gratitude to the team in its entirety.Similar opinion? Write a review on ieatwords.com.au!
- QLD, Brisbane South Acreage
- Verified customer
Fabulous Home
We couldn't have been happier with Stroud Homes. We had never built before but wanted everything 'perfect'. They were extremely patient during the design stage and when we changed our design for the umpteenth time they were happy to accommodate us. Nothing was too much trouble. The colour consultant was very knowledgeable and happy to work around a particular carpet that we had purchased separately. Our project manager always listened to any questions or issues we had and dealt with them in a timely manner. The build went smoothly and the finishes excellent. Stroud also arranged to have any repairs done at the post -12 month inspection. These are due to the house settling and they were fixed in a trouble free way. Highly recommended
1 comment
James S.Stroud Homes
Hi Brett and Nanette! We are pleased that we've met your expectations, and that you love your home. Our goal at Stroud Homes is to have our customers loving their home 12 months after handover (not ju... Read more
st at the time of sale). This affects many of our decisions about what products/suppliers we use i.e. we won't use products that are low cost if we think the product won't perform long term. The QBCC has recently changed the defects liability period from 6 to 12 months, and we think that is a good thing. Some clients were choosing to wait a full 12 months prior to the change - the idea is to let the home experience all 4 seasons before the review. Anyway - sorry to get all technical! The team at Brisbane South will be so pleased to see your comments, a pat on the back really does mean a lot. We would like to wish you many happy times in your Stroud Home!Similar opinion? Write a review on ieatwords.com.au!
Sue LSouth East Queensland, QLD
- 4 reviews
- 11 likes
- QLD, Brisbane South Acreage
- Verified customer
Stroud homes Jimboomba
This review has been edited to include the QCAT Decision. For those interested in the full decision, the case number is BDL211-17
The decision was delivered on 14 August 2018
The review will be edited further when the ‘constructional defects’ hearing is conducted at QCAT. The last one took a year from start to finish, so please be patient.
My first review of Stroud Homes Jimboomba was about 6 months ago. I said that most of the defects, which should have been fixed were not and Stroud Homes had failed to build me a quality home and failed to ...Read more
live up to their brand. I was asked by the [Title Removed] to withdraw my review and in turn he promised to make my home into a show home in 3 to 4 weeks. The [Title Removed] said my home lacked adequate supervision due to him taking over the franchise. I agreed and withdrew my review. My home is worse now than it was, and over time I have realised the full extent of their shabby work as varified by an independent building report. I have written a 2nd review below, and this definitely will not be withdrawn. I am happy to receive any private emails on any of these matters. I finished building with Stroud Homes in August 2016, eighteen (18) days after the contract end date. Ten (10) days prior to this, handovers.com recorded 135 defects (identified by sticky tape), reduced to forty three (43) on the report. Handovers.com does not inspect woodwork on other parts of the structure which are covered, unexposed or inaccessible and are unable to report that any parts of the structure is free from defect. In my opinion this is insufficient and should only be used as an advisory service. The viewing distance handovers.com use to measure a defect is from a visual distance of 1.5 meters, so any poor work not seen from this distance is not counted as a defect. This is the same as used in the QBCC (Queensland Building and Construction Commission) standards and tolerance guide. In my opinion the handover.com inspection is inadequate and anyone building with Stroud Homes should get an independent Building Inspectors Report to be fully informed of any current or future issues. Or download a copy of the QBCC guide for free. Stroud Homes offer 5 guided inspections and my advice would be to take lots photos during this process. Make sure you know where the extra noggins are if you're wanting to hang your TV. I asked for these and they were not included. Have a copy of your plans with you, I came to realise after hand over things were missing, e.g. Downpipes and water gullies. Take a copy of your specifications and make sure everything is included. Stroud Homes failed to provide the correct water heating system, (apparently they have the right to change the quoted item without your knowledge or explanation). QCAT have ordered Stroud Homes to pay $1,888.10 for failing to include the Gas Hot Water System.Similar opinion? Write a review on ieatwords.com.au!
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JeffBrisbane
- QLD, Brisbane South Acreage
- Verified customer
A great home to come home to.
The workmanship throughout the house is excellent, with a fine touch to detail that really shows Stroud Homes and the project manager really cared about the final finishes when they handed over the house to us.. All small defects or problems that were discovered during the final inspection were promptly rectified and the house was in excellent condition when we moved in.
The project was well managed from start to finish, including guiding us through the approval process and we never really had any great stress from the time we went to the s...Read more
ales office at Jimboomba till the final delivery date. Customer service was always good and we were kept informed of all details and progress along the way and given prompt answers to all questions and any problems that arose.1 comment
James S.Stroud Homes
Hi Jeff - thank you for your comments, I know the team at Jimboomba will really appreciate the pat on the back and I think they will be delighted that you noticed the detail and care. We're pleased yo... Read more
ur found the experience relatively stress free and responses prompt. We'd like to wish you many years of coming home to your lovely Stroud Home!Similar opinion? Write a review on ieatwords.com.au!
stuart lBoonah qld
- QLD, Brisbane South Acreage
- Verified customer
Stroud Homes Jimboomba..nightmare. Never Again!!!
Our dream home has now turned into an absolute nightmare due not only to the disgusting way we have been treated by the most ignorant staff but also with the serious mistakes we have had to put up with along the way. Even though back in Oct 2015 we spent many hours with the sales manager explaining how the house should be we then signed the contract and little did we know it was all downhill from here. Our house slab was completed only to find it was not in the position we requested and from here the downhill slope became steeper. A/c was on th...Read more
e wrong wall, power points and light switches in the wrong places and some not there at all, stacker slider opening the wrong way, in the kitchen it took nine goes to get the three downlight holes in the right position and two goes to find the best spot for the towel rail in the bathroom. Bad organizing of kitchen fit out and carpeting gave us major concern. We noticed our [$6000 caesarstone centre bench] being used as a saw bench, plasters cutting bench and painters mixing area and when we spoke to stroud about it they gave us the normal 'Could not care less attitude.' The carpet went down far to early and once again the tradesmen took on the Stroud 'Could not care less attitude.' The worksite inside and out was absolutely disgusting with mud, waste materials inside beyond a joke and outside to the stage where the neighbours were sick of cleaning up stroud rubbish that had blown on to there land and if it carried on they would inform the council. Now stroud are hounding us for a final payment and the place is nowhere finished. Its hard to believe its now been nine months since we first walked into the stroud office and also the director of the company lives 1 km from the house in question. Director and your staff at jimboomba do yourself a big favor and give up selling houses as your clients do not need the stress it involves. Regards Stuart Boonah. 8 Devin Drive Boonah. P.S. This is just a small number of the problems and headaches we have had along the way. We just wish everyday that STROUD HOMES would come and take everything off our land that belongs to them and give us our money back. That's how much we hate them. Never. Never again.5 comments
Thomas E.Stroud Homes
Dear Stuart,
There is no doubt you’ve found the building experience frustrating, and that means we haven’t met our goal of making the process “feel like home”. ... Read more
Quality of Finish: While we acknowledge your frustration with the experience, this is a home we are proud of, it is well finished. Handovers.com will tell anyone that the average number of defects they find when inspecting a home, with the average supervisor is about 15 – so 5 is a good result. 5 minor defects were recorded when the home was independently inspected at practical completion by http://handovers.com. We have our homes independently inspected to give peace of mind to our customers. We encourage anyone considering have a new home built (with any builder) to contact handovers.com to inquire about the track record of finish quality. Timing: Your home was completed within the contracted build time. The contracted build time was extended by 2 weeks because of your request to suspend works (in order to provide you with time to investigate the position of the house with QBCC and gain legal advice). We cooperated with your request, and after two weeks you emailed asking us to re-start the works. The contract completion date is June 10/2016. Handovers.com declared the home as having reached practical completion over two weeks earlier on May 24/2016. Positioning: The home has been positioned on the block as per the council approved documents and certified by a surveyor. It seems the documents, which you signed – didn’t match your vision for the home. Our team has discussed this perplexing matter at length to ask “what could we do better?”. You see Stuart, when you are dissatisfied, so are we. In years gone by, the building process was much different. The process moved much slower, with the owner and the builder sort of developing the design of the home as it was built. Councils were less stringent, and perhaps 50 years ago it was all a little bit easier for everyone. Today, we have to show the local Authorities exactly what we plan to build, then we have to stick to it. We positioned the home on paper, showed you the position, had you sign off on it – and then proceeded to certification, and eventually build the home. When something like this occurs, we can only assume that our customers did not understand the documents (the plans). To try to minimise this type of problem, we’ve created a worksheet for our customers called “Understanding Your Plans”. We hope this worksheet should provide that little bit of understanding to our customers that will help make the building experience much better. At the meeting where we sit down with our customers to sign the contracts – we have adjusted the process to improve understanding of the documents. Stacker Door: The stacker door was installed as per the approved drawings. Again, it seemed like your vision for the home did not match the signed off documents. At no cost to you, we had the opening direction reversed. As such, it’s unfair to claim the door was opening the wrong way – in fact we installed the door as per the drawings which you signed, then later changed it as per your request. Use of Caeserstone Bench: The bench was not damaged and at your request are having Caeserstone provide a certificate. We agree with you that trades should not place any item on the island bench, and had the bench been damaged – they would have been responsible. That said, the fact that you found it upsetting is not good enough at Stroud Homes – so we’ve had conversations with each of the trades involved about what is expected of them. They now understand that even if they haven’t (or don’t expect to) damaged the bench – it is upsetting to our customers to see it used as part of the construction work. Site Tidyness: There is no use beating around the bush, site tidyness is a constant battle for us. We put up a protective enclosure and have it emptied three times during the build but with windy storms, crows and careless tradies – it is still challenging to control. To improve, we now have a small plastic bin with a lid for food rubbish, as it seemed much of the problem stems from the workers lunch wrappings – not the construction waste. We are going to let our building sites speak for themselves – anyone thinking of building should look at a few builders sites. We are certain you’ll find our sites, at the very least, tidier than average. Final Payment: When the home reaches practical completion, we send out the 7 day invoice, clean the home and make it available for inspection. Soon after, the home is independently inspected. Our customers normally attend along with council inspectors and bank assessors. The reason we clean the house is to allow for a thorough inspection where minor defects are easy to see . In the 7 days after the inspection our team attends to any items discovered in the inspection. Often we meet the customers onsite where they inspect the home again, bring along a bank cheque and make their final payment. You’ve said you feel hounded by the process, that is certainly not our intention – we simply follow this procedure.just love all this crap... wait till my solicitor gives the true answers to each of these paragraphs... along with a copy published in all the local newspapers in the area... Regards Stuart Lynch P.S. saga to follow shortly
just love to know who wrote all the good reviews
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- QLD, Brisbane South Acreage
- Verified customer
Shattered our dream home
We have had a nightmare experience building with Stoud in Jimboomba.
If anyone is considering doing so I would strongly suggest speaking to people who have actually completed the build. The site supervisor who is also part franchise owner is unbelievably arrogant.
After being promised the highest in build quality our dream house is ruined.
From the time we signed the contract we've had nothing but issue, after issue.
Trying to get them back to fix the work or even give us a final build certificate has been a nightmare
My advise build w...Read more
2 comments
James S.Stroud Homes
You’ve clearly found the experience unpleasant and we understand why you’d feel this way. We are working on some new measures to avoid these situations in the future.
Some of the measures we are working on: ... Read more
Better steps to ensure customisations take into account the size of our clients furniture. We’ll have to collect more information to ensure that, when our clients changes move the design away from a tried and true standard plan – the design still works. Better steps to deal with pre-Christmas handover situations. The industry wide shutdown means it can be hard to deal with issues in the new home as the tradies are not around. You had to wait too long, and that’s not good enough – we will have to find a better way to address the typical issues that arise in the settling in period around the holiday period. We understand that any after-handover maintenance will be annoying, so we will 1. Firstly ensure correct application of our quality control system (to best avoid any post-handover issues) 2. And secondly, when we do have to do work post-handover - we best minimise the disruption for your and your family You’ve mentioned that you were unhappy with our supervisor. He usually gets rave reviews from his clients for his site management work, so were disappointed to hear that you don’t like him. He’s found your dissatisfaction with the customised design difficult too and has worked hard to get a good outcome. In spite of many hurdles, the home was handed over only 2 days after the contract date, which just happened to fall on Dec 17 – leading to the issues with the Christmas shutdown. To avoid further disruption, we are trying to organise trades to complete items on the same day. Your supervisor attended your home on Saturday (a day off) to personally ensure that your concerns were being addressed. Mrs. Bess, we are not ducking our responsibilities. Your build has been unexpectedly challenging and were working hard to get the result you’d like.My issue is not with the design but the quality of work and attitude of staff. I don't know where your getting rave reviews for the Supervisor as i have spoken to 6 people within the Jimboomba and Mun... Read more
doolan estate who have all had the same supervisor and nothing good to say. However, if we’re discussing the design failure, the response I received was “buy smaller furniture” and Stroud took no responsibility at all even though your admin staff advised that our plans had been over looked when they returned from the draft office. The blame was put on us, however we were told by our supervisor that James Stroud went to the drafts office and told them if it happened again he would find a new team. We took the cost to make it appear normal (which it doesn’t) and it was to bad, so sad.Similar opinion? Write a review on ieatwords.com.au!
LolitaRosevale
- QLD, Brisbane South Acreage
- Verified customer
Great experience!!
We love Stroud Homes! The workmanship and quality of the end result was fantastic. The team did a great job in focusing on attention to detail. Our site Supervisor Peter Simpson was amazing!! He was on the ball all the time and was a pleasure to deal with. The office team were amazing as well and were very supportive and professional.
2 comments
James S.Stroud Homes
Dear Lolita, Thank you for your review. Peter Simpson works hard for his clients, so we are pleased that you were pleased! We wish you many years of happiness in your Stroud Homes at Rosevale!
Thanks I would recommend you guys toanyone
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- QLD, Brisbane South Acreage
- Verified customer
Fantastic, can't fault!!
Building with Stroud Homes was a fantastic experience. My partner and I really enjoyed every step involved with building our brand new Stroud Home. From the first stages of planning the house to the handover we both could not fault the team. Our site supervisor kept us informed through the whole build with every Friday calling us and informing us about what had been done this week and what was happening next week. He was a delight to work with, with no issue being to big to handle. The quality of the build was second to none. The finish of our ...Read more
home was fantastic, moving into our new perfect Stroud Home has been a great experience and I recommend that everyone build with Stroud Homes. I will definitely be building with them again for my second home.1 comment
James S.Stroud Homes
Dear Geoffrey, Thanks for your review! We're pleased that we've met your expectations. It is also good to hear that you found our regular "Friday Calls" helpful and informative. We hope you have many ... Read more
years of enjoyment in your new Stroud Homes (or until you decide to go again!). Kind Regards, Stroud HomesSimilar opinion? Write a review on ieatwords.com.au!
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James S.Stroud Homes
Hi Law, Thanks for taking the time to give Stroud Homes Brisbane South Acreage a 5-star review. It is great to hear that after your first meeting with Bryan at the Display Home you knew that Stroud Ho... Read more
mes would be your builder. Tom mentioned you had realistic expectations right from the start and did plenty of planning early on in your build while the sale of your existing home went through. Although you weren’t ready to start building immediately, it’s great to know that Bryan was still able to provide you with all the necessary information and continue to meet with you to plan your build. Building a new home can be a stressful time, however I am glad to hear the team were able to take some of that stress away by maintaining communication and providing assistance where required. It is a comfort to know that you enjoyed your experience building with Stroud Homes Brisbane South Acreage so much that you would recommend us to everyone. I hope you enjoy your new Stroud home for many years to come. Kind regards, James Stroud