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Stroud Homes QLD (page 2 of 10)
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We decided on Stroud Homes over other builders due to the great communication and honesty about the process. Even the hard topic where discussed early on so we knew what to expect. Sales process, all the way through to going to site was great. A few delays caused by council but the communication was at a minimum weekly so we always new what was going on. During construction, it went nice and smoothly. We had a change over of site supervisor through the build, but we had a site meeting and handover and it was a good transition. We were updated ...
Read moreweekly with photos and verbal updates through their construction portal which was great. No question was too hard and we got to have site visits regularly. I can't recommend Stroud Homes enough. The team was super helpful and knowledgeable, helped with everything, the whole process was just...easy. This was our first time building so we were a little nervous, but they did a great job at helping us through and explaining the process, and explaining why things could or couldn't be done. We are now in our gorgeous home and it has been amazing! Such a brilliant quality. Found a few minor things after we moved in which i guess is to be expected, but they were there to get it fixed and communicated about trade delays and when we could expect things to be done. When we get the chance to build again, I will defiantly be going with Stroud. Thank you Stroud team.
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- 2 reviews
- 18 likes
Well where to start, grab a cup of tea before sitting down to read this.
My partner and I were so excited to build about 18 months ago when we found a beautiful piece of land here on the coast. This was my first build and my first home at 45yrs old so it was pretty special.
We did a lot of research and at the time Stroud had 5 stars and great reviews so we thought we would contact them and to be honest we got a great feeling when we met the owner of Sunshine Coast Stroud he was super charming and seem genuinely nice, he even said he wasn't a sa...
- +2
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Hi Tunda,
Thank you for taking the time to bring this to our attention. We apologise that you are unhappy with your experience....
Read more Please provide your preferred phone number and email address by sending us an email at the below email address. [email protected] We will then contact you as soon as possible to discuss. Kind regards, Stroud Homes Head OfficeI'm happy to send my email but we did contact your head office during our build and didn't even get a reply.
We were told that your office contacted the Stroud office Sunshine Coast saying "why are t...
My experience building with Stroud Sunshine Coast was awful. It started out great with the sales team but went downhill from the moment we signed the contract. Problems and delays arose constantly due to poor communication from the office staff and site supervisor. I received multiple variations all initiated by the builder. Overall I am very unsatisfied with the quality of work and the finished product. I completely regret building with Stroud Sunshine Coast.
- Incentivised Review No
- Build StagePost-Construction
Hi Angela,
Thank you for taking the time to bring this to our attention. We apologise that you are unhappy with your experience....
Read more Please provide your preferred phone number and email address by sending us an email at the below email address. [email protected] We will then contact you as soon as possible to discuss. Kind regards, Stroud Homes Head OfficeHi - my partner and I contacted head office many times throughout the build and were ignored until recently when we posted a 1 star review. Why is it only good enough to contact me now after our build...
Read more is complete? Unless Stoud Sunshine Coast rectify all issues we've emailed them we will be taking this matter further. The customer service and quality of work of Stroud that I have experienced is atrocious and after reading other reviews on here I can see that I am certainly not the only one that has experienced this. My building experience was horrible and it saddens me to see a lot of others have the same experience. Shame on your company.- 6 reviews
- 13 likes
We still have outstanding defects from the PC inspection that have not been addressed as well as new ones that have appeared since the handover.
We had an emergency plumbing situation where sewerage was coming into the house that we had to resolve privately at our own financial loss because the plumber Stroud Homes supplied to us at handover was 'no longer affiliated' with Stroud Homes. Our private plumber informed us the blockage was caused by a large piece of building rubble, multiple roofing screws, and rocks sitting in our pipes and he sup...
Read moreplied us with evidence of this. We have a downlight that buzzes and flickers which was supposed to be resolved before handover - this has never been addressed and we fear we cannot use it out of safety concerns. There are powerpoints on our electrical plan which were never installed. One of our inside data points for the NBN is totally non-functional.- Customer Service
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Hi J.T,
Thank you for taking the time to leave Stroud Homes a review. We apologise that you are unhappy with your experience. ...
Read more Please provide your preferred phone number and email address by sending us an email at the below email address. [email protected] We will then contact you as soon as possible to discuss. Kind regards, Stroud Homes Head OfficeFind out how Stroud Homes QLD compares to other Custom Home Builders
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Well planned and communicated, however with the boom in sales was working with unreliable and sometime poorer quality tradesman was tough for [Name Removed] but due his composed and professionalism we managed to get the outcomes as promised. An excellent new build and plan to use [Name Removed] again if possible in the near future
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Hi Drew,
Thank you for leaving a 5-star review for the Stroud Homes Brisbane South Residential team. I’m delighted that as a first homeowner you feel so happy with your new home....
Read more We're passionate about building quality homes, and creating a positive experience for the customer is very important to us. I’m pleased to know that Pete and the Brisbane South Residential team were able to resolve any issues that arose during construction quickly. It sounds as though you had an overall positive experience and have finished with a beautiful new home at the end of the process, which is great. I spoke with Peter and he said you came prepared with finance approval already complete and that together, you designed and built a custom home to suit your needs and budget. I know that he would love to work with you again in the future. Congratulations on your new home and welcome to the Stroud family. Kind regards, James StroudNest, that's best for us...
We did our research, consulted with most top builders, and it was no doubt Stroud for sure.
Build was timely managed as outlined previously and seems quite solid.
Some issues were not even spotted by us, but was rectified in a timely manner for which we have great respect for these folks.
Design is absolutely perfect for us family with kids, spacious, cost effective and quite modern.
At times where we thought the overall build was taking too long, they picked up pretty well later on.
No cost change at all, although p...
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Hi Jacobs,
Thanks for taking the time to leave such a detailed review! We are so thrilled we could make your home feel like the nest you always dreamed of. ...
Read more It sounds as though you chose some fantastic upgrades that ensured your new home was well suited to you and your family. I’m really pleased to hear of the honest and high-quality service you have received, and that you have such positive feedback for our Fraser Coast team. Although there were a few bumps along the way, we’re pleased to hear that you had a positive experience with our Fraser Coast team. It sounds as though our team executed your build wonderfully. It’s great to see you have had such a wonderful experience. I hope you and your family enjoy your beautiful 5-bedroom Manilla home for many years to come! Kind regards, James StroudIt was a great experience working with Stroud Homes Sunshine Coast for our first build. From start to finish we were met with clear and transparent communication. Any small challenges were met with haste and care. The attention to detail was as if it were their own home. I would highly recommend working with Stroud and we will definitely be using them as our builder for our future build.
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Hi Erin,
Thank you so much for leaving a 5-star review for the Stroud Homes Sunshine Coast team! ...
Read more It’s great that you had such a smooth first building experience with our team, and that you were met with friendly, helpful, and prompt service from beginning to end. I'm pleased to know that our team always had a calm and reassuring attitude throughout the process. Clear communication is important when building a new home, so it is wonderful to hear that our team were transparent on what could be offered and helped you build your dream home. I spoke to Josh and he told me that you were always very understanding and paid on time. Josh mentioned there were some difficulties at the beginning of the build with some interesting site conditions, but with plenty of communication you collectively changed a couple of items to reduce costs and impacts. It warms my heart to read that your experience has been so good that if you were to build another home in the future you would choose to build with Stroud Homes. Welcome to the Stroud family and we hope you enjoy your new dream home! Kind regard, James StroudRelated Articles
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From the very beginning there were signs that attention to detail, communication and professionalism were sub par. It only got worse from there. So many breaches of contract by the builder I lost count, through both a lack of understanding of contractual obligations and also through deliberate deceit. As soon as I tried to point any of the issues out, I was either ignored or my concerns were met with hostility, threats, bullying, harassment and responses that in my opinion were complete extortion. A 'fixed price' contract was entered in to, the...
Read moren due to completely foreseeable events that the builder should have been prepared for but just didn't do enough due diligence for, I was hit with variation after variation. A 20 week build became a 42 week build. Several times the builder claimed for stage payments days before work was even completed. Builder claimed practical completion, then receipted my final payment, then refused to handover keys as they had been given a defect notice from council, a fact they were aware of before receipting my money but neglected to inform me of. Builder refuses to fix this major defective work, and there is a list of other minor defect items as long as my arm. Builder still refuses to handover keys to doors, windows and garage or finish several other items as per the house plans. I contacted head office who agreed that keys should be handed over, but unfortunately were unable to enforce this. I have appliances not functioning correctly, water leaks in plumbing, uneven floors, and overall the general quality of finished work is just woeful. I should have picked a cheaper builder, I may have ended up with the same quality of finished product and problems but at least I would have saved a lot of money. Update: I've received a defamation letter from this franchise to take down my review (no other contact from them or head office about rectifying defects though) this is how lower rating reviews and honest opinions are dealt with by them on this 'independent' website. I would imagine other reviewers have given in and removed less than favorable reviews because of similar threats, so keep in mind the lack of a greater amount of lower star reviews should be taken very cautiously. Qbcc also has an excellent online portal for checking builders history of directions, fines, warranty claims or reprimands given to them that you can access if wanting to check for due diligence.- +7
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- 2 reviews
First time buying and building was a overwhelming process but, The Toowoomba team at Stroud made everything a smooth process starting with our sales rep, she went above and beyond to help us through the early stages. Amazing staff in the office always so calming and reassuring when situations came up.
Stroud above standard inclusions make for a beautiful finishing too our home. We are very happy with our home.
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Hi Mell,
Thank you for taking the time to write our Toowoomba team a 5 star review. I always pass these on to our team as I know the feedback is so appreciated. ...
Read more It’s great that you had such a smooth first building experience with our team. I am pleased to hear of your positive experience with Stroud Homes Toowoomba, and that from beginning to end, you were met with friendly, helpful, and prompt service. It sounds as though any issues or changes were dealt with a calm and reassuring attitude to ensure you were always comfortable. In speaking with Pat and Megan they told me to congratulate you for sticking by them in the midst of what has been one of most difficult years in the construction industry. By maintaining a good relationship and working together through the whole process they said they were to deliver you a high quality product and that you were all able to enjoy the process as much as possible. Welcome to the Stroud family and enjoy a wonderful Christmas in your dream home! Kind regards, James StroudFind out how Stroud Homes QLD compares to other Custom Home Builders
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We recently finished building with Stroud Homes Brisbane South Acreage at New Beith Forest
The build took 31.5 weeks from bank letter of commencement to practical completion. Not the advertised and guaranteed 16weeks. That was more than 8 weeks later than the signed contract, and they finally finished the pool area approx 12 weeks later than the signed contract (34.5weeks) whilst we were trying to live there with temporary pool fencing and workers in the yard. Late completion damages were not paid for the entire delay which was an advertised gu...
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- 2 reviews
I would recommend Stroud, very good workmanship, very good contractors and good communication. Had a few small issues when the build was completed, they were handled efficiently and quickly.
The total cost of the build came in just under budget, any changes made with materials occurring during construction were communicated quickly.
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Hi Steven,
Congratulations on your new home and thanks so much for leaving a 5 star review for our Stroud Homes Brisbane South Acreage team....
Read more I'm pleased that your home finished under budget, and that our lovely team had great communication throughout the process. We pride ourselves on providing our customers with a positive building experience, so it’s great to hear that any issues that arose during your build were handled efficiently. I hope you are settling in nicely and have a wonderful first Christmas in your new home. Kind regards, James StroudThe team at Stroud went above and beyond to help my family build our forever home.
This was our second time building with Stroud Homes Brisbane South.
I knew I would be I good hands to help my family build our forever home.
From selecting our design, signing our contract, colour selection and then starting our build was a seamless process. The team at Stroud where always there to answer any queries we had.
They were always genuinely excited to help us design and create a home that our family could enjoy.
We were always updated on the progress of our build from our site supervisor. We had some unforeseen delays due to material shortages, however this was managed well and we were always kept informed.
...
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Hi Stephanie,
Congratulations on receiving the keys to your forever home! Thank you for leaving a 5 star review for our Brisbane South Residential team....
Read more We are so glad to hear that our team were committed to providing you with such a positive experience throughout your build and that they ensured you were kept updated on everything with no surprises along the way. It's wonderful to know that you are so happy with the overall quality of your home. I am glad to hear that our Brisbane South Residential team were able to provide you with such a great experience building a new home the second time around. We wish you many years and great memories in your home. Kind regards, James StroudFind out how Stroud Homes QLD compares to other Custom Home Builders
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- 2 reviews
Stroud Brisbane South built us a Oakleigh 258 with a pool. The build was managed quite well overall, we got a new supervisor midway through the build and the new supervisor helped get our house over the line and was excellent in planning and co-ordinating our pool installation.
The workmanship and build quality was excellent and so far we haven't encountered any issues with the build. There were a couple of delays during the build due to a lack of trades because of covid issues and bad weather but Stroud tried to make up time on other things a...
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Hi Colin,
Thank you for leaving a review for our Brisbane South Acreage team, and congratulations on your new Oakleigh 258 home! I have passed on your review to our Brisbane South Acreage team and th...
Read moreeir new supervisor which I'm sure they will love to read.We have been in our Stroud Home for 9 months and are still completely in love with it. We have had no major problems, build quality is great and pulling up to it every afternoon is always a highlight of our day. Would highly recommend this builder, our journey with them has been flawless from start to finish!!!!
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Hi Kellie,
I love nothing more than hearing from one of our customers who not only had a great experience with our team, but are so happy with their home that they come and post such a positive review months down the track!...
Read more While handover day and the first few weeks in a new home is exciting, when the excitement fades, the quality of the home needs to do the talking. It sounds as though your home does just that! It's fantastic to know that Stroud Homes exceeded your expectations and that you had a flawless build, and that 9 months on, returning home is still the highlight of your day. Thank you for leaving a 5 star review for our Stroud Homes Brisbane South Residential team, wishing you many more happy years in your new home. Kind regards, James Stroud- 7 reviews
- 2 likes
Firstly, If you’re looking for an open, honest, transparent, quality builder, build with Peter at Stroud Homes Brisbane South, he was great.
A bit of background to our build. We started everything just before the start of Covid in 2020 and so everything suddenly got turned upside down. I have previously posted a review of our pre-purchase experience if you wish to read.
We had a hard time from Westpac getting the valuation through as the valuers appeared to go into a bit of panic and value everything down at the start of Covid, and subsequent...
Read morely our contract from Stroud came in $30,000 more than what the valuers said it was worth. Peter was very helpful in making changes to help us get it through the valuation process. Certainly unchartered times for everyone.- Customer Service
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Hi Owen T,
Building a home during Covid can be challenging at times as you mentioned, however it sounds as though our Brisbane South Residential team did a fantastic job navigating any obstacles along the way....
Read more It is wonderful to know that the office staff were helpful and polite, and that our team kept you updated with the progress of your home with regular Friday calls. Thank you for leaving a 5 star review for our Brisbane South Residential team. Congratulations on your new home, enjoy! Kind regards, James Stroud- 3 reviews
- 1 like
Our overall experience building with Stroud was AMAZING. From beginning to end we were well guided and looked after if we ever needed any assistance or had any questions. All of the team were prompt at responding and getting in touch with us at all times. Our build was managed well by our builder throughout the entire experience, we had no major issues or concerns. The quality of our home is perfect for our little family, I cannot wait to watch our daughter grow up in our Stroud Home! We definitely did not want any unexpected surprises at the ...
Read moreend of the build when it came to pricing, and we definitely did not have that experience comparing beginning to end costs. We are so thankful and grateful for our home, we will continue to recommend these guys to all our family and friends, and I would definitely build with them again!- Customer Service
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Hi D Lee,
Thank you for taking the time to leave our Brisbane South Residential team a 5 star review, I’m pleased to hear that you had such an amazing experience and that you’re so happy with the quality of your home....
Read more Our teams always work hard to deliver a positive experience for their customers, and it sounds as though the Brisbane South Residential team have really hit the mark with this! Peter mentioned that you were friendly and easy to work with, and that you were prompt with payments which helped keep everything moving along smoothly. It’s comforting to know that you will continue to recommend Stroud Homes to your friends and family, wishing you all the best. Kind regards, James StroudThe reviewer stated that an incentive was offered for this review
My build process with Stroud was just excellent, everybody that I encountered at Stroud was fabulous. Any issues or requests I had were sorted out promptly and with ease. I would highly recommend building with Stroud every day of the week!! The build process from start to finish was stress less. Stroud Sunshine Coast should be proud of themselves and the product they deliver, if I build another home I will absolutely be engaging the Stroud Team without fail.
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Hi Ari,
It sounds as though you had a fantastic experience with our Sunshine Coast team!...
Read more There’s no better compliment than a customer that would happily build another Stroud Home with one of our teams. It’s a challenging time to be building a home, so I’m pleased to hear you had a positive experience from start to finish. Thank you for leaving a 5 star review for our team, I hope you enjoy your beautiful new home. Kind regards, James StroudStroud Home Brisbane East (Owners: David and Lisa Adams), helped us design and build a new Duplex at Capalaba from late 2020 to mid 2021. We had a large corner lot and we wanted it to look very much like a standard new home, with a unit facing each frontage, as part of a small subdivision containing modern standard homes. David and Lisa are 'hands on owners' and their team were a pleasure to deal with during the whole process and the finished product was great - they followed everything through as they said, there were no hidden surprises and t...
Read morehe quality and finish is good. If any minor issues came up, and we built at a time when trades and supplies were sometimes delayed, we resolved all mattes without any difficulties. The build price and quantity delivered was all that was promised at the start and they always aimed to please. It is a pleasure to have an organization that delivers all that they promise without any hidden extras or charges - we would recommend them to anyone and would certainly build with them again! Finally, to be very clear, we are specifically recommending David Adams as the Registered Builder and owner of the Brisbane East franchise holder of Stroud Homes. Craig and Alison Lambert- Customer Service
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Hi Craig & Alison,
It’s lovely to hear that you had such a wonderful experience with our Brisbane East team....
Read more We always hope to deliver our homes on budget with no surprises along the way, and it sounds as though our team has done a fantastic job in doing so. It’s not an easy time to be building a home with some trade and supplier delays as you mentioned, but I’m pleased to hear that any minor issues along the way were resolved without difficulty. I’ve passed your review onto David, Lisa and their team, I’m sure they will love reading such wonderful feedback. Thank you for taking the time to leave a 5 star review. Kind regards, James Stroud- 2 reviews
We bought a house that was halfway through build and we loved that Joshua, Jason and the team accommodate any changes they could that we requested.
Really happy with the process considering this was done during covid and construction supply issues we still got our house at the deadline they promised.
Easy to work with, friendly and very accommodating would highly recommend.
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Hi Andre,
Thanks for taking the time to leave our Ipswich team a 5 star review. Although you were not involved at the beginning of the process, I’m very pleased to hear that our Ipswich team did thei...
Read morer best to accommodate any changes or requests that you had during the remainder of the build.The entire Stroud team was always friendly, helpful, and patient. We couldn't of asked for a better experience. They walked us through everything from start to finish, always promptly answering our questions weather in person of via email.
The workmanship was excellent and we had no major issues barring any delays Covid related. We are so glad that Stroud offers a colour consultaion at the start of the build, it helped us decide alot of things and the finish product looks so much better than even we imagined. Everything was exactly how we wanted it and if we needed to we would gladly build with Stroud again.
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Hi Lachlan,
It’s great to hear that our Lockyer Valley team looked after you so well. It’s certainly been an interesting year to build a home, I’m glad that there were no major issues aside from some delays due to Covid. ...
Read more Our customers always look forward to their colour selection consultation, so I’m pleased to know that your appointment helped you with the decision making for the colours and finishes of your new home. It’s even better to hear that your home turned out far greater than you’d expected! Tom mentioned that you were fantastic customers, and that you were prompt with payments and precise with your decision making which helped keep everything moving along nicely. Thanks for taking the time to leave our team a 5 star review. I hope you enjoy your lovely new home. Kind regards, James StroudRight from the very beginning we had a great experience building our new home with Stroud Homes. Pete patiently answered all our questions and helped us get the process rolling. Laura was a huge help in getting us through the paperwork while our site supervisor Zac kept us up to date on all the stages of construction. The whole team at Stroud has been fantastic to deal with.
Our new home has exceeded our expectations and came out very close to what we had budgeted. The few minor changes we made along the way were straight forward and quickly incorporated. We couldn't be happier with how the build went.
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Hi Mike & Margaret,
From what you’ve mentioned, it sounds as though our Lockyer Valley team are working like a fine-tuned machine! I’m really very pleased to hear that everyone worked together each ...
Read morestep of the way, which in turn ensured that you had a wonderful experience with Stroud Homes.This was our first time building a home. Everything was amazing. From our very modified standard design process with Chris, through the preconstruction phase and our site supervisor was incredible. They kept us updated every week with pictures and offered walkthroughs at every stage. Our inclusions were great, and the contract was really clear on what we were getting. We did some variations after the contract but that was the only change. I can't wait to build with them again. Highly recommended!!
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Hi Sama,
Thank you for taking the time to leave a 5 star review....
Read more We always love hearing feedback about our Fully Loaded Inclusions and pride ourselves on our “black and white quotes” with no hidden costs. We are so pleased that you appreciated the inclusions and that the contract was clear on what you were getting. Regular updates from our site supervisors are an important part of our process here at Stroud Homes, so it’s great to hear that you always received these and you enjoyed the walkthroughs offered throughout your build. Daniel mentioned that you were a wonderful client to work with, and that you trusted our Caloundra team enough to have them quote and install some additional ancillary items within your home. We’re glad this option worked well for you, and we’re very happy to hear that you are looking forward to building with us again. We hope to build with you again one day and wish you all the best in your new home. Kind regards, James Stroud- 3 reviews
- 1 like
David and Lisa (the owners) are two of the nicest people we have met. David was very easy to work with, quick to respond to any design or construction queries, and met all of their timeframes along the way.
I am a civil engineer who has been in residential subdivision development for over 30 years, and i can honestly say that David is one of the best builders i have worked with.
Stroud committed to a 5 month building contract over the Xmas period which i thought was risky, but despite the fact that we had weeks of rain over the period, Stroud w...
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Hi Anthony.
Thank you for taking the time to leave a review and kind words for our Brisbane East team....
Read more It is great to hear of the professionalism that you were provided by David, Lisa and their team, and that all timeframes were met along the way. It’s always pleasing to hear that one of our teams have delivered excellent customer service. Being a civil engineer yourself, I know that you would understand the build process and how complicated it can be at times, so it is wonderful to hear how happy you are with the team and their work. It sounds as though David, Lisa and their team were a perfect fit for you! We look forward to building with you again and wish you many wonderful years in your beautiful new home. Kind regards, James StroudWe have been in our home for just over a week. Our house is AMAZING.
From the first contact at the display home to the handover, Stroud Homes Fraser Coast has made us feel like family. All the ladies in the office were always helpful and answered any questions we had ( as first home builders, we had lots), nothing was too difficult.
Our Site Supervisor was amazing to deal with, any issues were rectified, any questions answered, he rang with Friday updates every week without fail.
We cant thank the team at Stroud Fraser coast enough. Thank you for building our dream home!
If you're thinking of building, I highly recommend going to see the team to get you into your dream home. Thanks again Guys .
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Hi Rick,
It is great to hear that you had such a positive experience with our Fraser Coast team from your first encounter to the day of handover. We love to hear that our teams have provided the Stro...
Read moreud Homes experience and welcomed you into the Stroud family.We are extremely happy with our home built by Stroud Homes Wide Bay.
The Stroud Homes Wide Bay team are the best. Right from day 1 we felt like we were in good hands. This coming from a customer who had always said they would never build! The process was smooth and the team were friendly and amazing to collaborate with. All the planning was completed in a couple of short meetings and we were regularly updated during the build phase.
Our build was a fixed quote which meant that we had financial certainty.
Both of these factors equated to a smooth build in what are exceptional times.
Thankyou for building our dream home.
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Hi Nick,
It is wonderful to know our Bundaberg team provided friendly and frequent communication, making your build process a smooth and stress-free experience from start to finish. ...
Read more We pride ourselves on our “black and white quotes” with no hidden costs and we are so pleased that your fixed quote gave you the financial certainty you were looking for. Thank you for taking the time to leave a 5 star review. I hope you enjoy your new home! Kind regards, James StroudExtra Information
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Hi Dan,
Thank you so much for leaving a 5 star review for the Stroud Homes Caloundra team! ...
Read more It’s great that you had such a smooth first building experience with our team, and that you were met with friendly, helpful, and prompt service from beginning to end. I'm pleased to know that our team always had a calm and reassuring attitude throughout the process. Clear communication is important when building a new home, so it is wonderful to hear that our team were transparent on what could be offered and helped you build your dream home. It warms my heart to read that your experience has been so good that if you were to build another home in the future, you would choose to build with Stroud Homes once again. Welcome to the Stroud family and we hope you enjoy your new dream home! Kind regards, James Stroud