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Reviews

4.5

118 reviews
5
(93)
4
(10)
3
(2)
2
(4)
1
(9)
  • Customer Service
    5.0 (5)
  • Job Satisfaction
    5.0 (4)
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They make the impossible easy

published

Fantastic service now we are getting the most of the technology we paid for. So glad we called they did everything from installing new hard drive linking our phones tablets and laptops to even reprogramming one remote to use on everything. Life is simple again with being able to work everything easily. Thanks



1 comment
SuperGeek
Super G.SuperGeek

Great to hear Rod, thanks for the feedback!

Perfect fit for those who are not technically minded

published

Tech was well mannered, understood perfectly my issues with my iPad, iPhone and Apple computer, even with my layman's terms. I have no complaints whatsoever with the fast service, the representative for the Company and the cost of the visit. Well done SuperGeek. We will definitely be using you again

1 comment
SuperGeek
Super G.SuperGeek

Thanks Neese, great to hear such feedback!



Peter Christie

Peter ChristieSouth East Queensland, QLD

  • 2 reviews

Excellent service and on time

published

Two what I felt major issues were fixed on the first visit which was at the time they advised, a second visit to 'fine tune' my computer a few days later at no cost. Friendly, polite and obviously knew what he was doing so I can recommend SuperGeek.

LocationQLD, Sunshine Coast
1 comment
SuperGeek
Super G.SuperGeek

Thanks Peter, great to hear!

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Julie

JulieNoosaville

Expertise guaranteed

published

I made a list of issues I had before the call out & each issue was dealt with using great expertise. I was very happy once again with this service and in good time as well. Thanks guys!

1 comment
SuperGeek
Super G.SuperGeek

Good to hear Julie, thanks for the feedback.

Prompt and professional

published

The technician was in front of my computer within an hour of my call and explained and demonstrated solution options clearly. My issues were listened to and addressed. Excellent service.

LocationQLD, Gold Coast
1 comment
SuperGeek
Super G.SuperGeek

Great to hear David.

CAROL HAYES

CAROL HAYESSouth East Queensland, QLD

  • 3 reviews
  • 1 like
  • Verified customer

Great service

published

I am very happy with the prompt and helpful same day service. Within the hour my computer was performing in its usual manner. I have no hesitation in recommending the service and have already done so, and would call again without hesitation for any issues.

1 comment
SuperGeek
Super G.SuperGeek

Thanks very much Carol!

Great service

published

Convenient, fast and helpful technician. Plugged everything back in after diagnostics. Have used a few times and will use again. Helpful and polite even though it was tricky to isolate our issue.

1 comment
SuperGeek
Super G.SuperGeek

Awesome news Leah!

David McLeod

David McLeodBoronia

  • 3 reviews

service call to enhance performance of 5 year old comkputer

published

Chris from SuperGeek identified problems and explained process to improve performance, final result was an 35%
improvement I was impressed just watching how everything was checked and adjusted will call SuperGeek again for any problems we have.

LocationVIC, South East Region
1 comment
SuperGeek
Super G.SuperGeek

Thanks David!

Patient, polite and prompt

published

Thank you Super Geek and especially Cryil for the fantastic service in helping us out with our Cloud and Network connectivity for our small business. We are glad we finally found the right people.

1 comment
SuperGeek
Super G.SuperGeek

Thanks for the great feedback.

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Finally found the right guy

published

Our Super Geek fixed our long standing computer problems, set up our computer so it was so user friendly, fixed our email problem and really knew his stuff...and so fast

LocationNSW, Camden
1 comment
SuperGeek
Super G.SuperGeek

Thanks for the feedback Rob.

Lifesavers 'Non-Techno Dinosaus'!

published

I am a 'Non-techno Dinosau'! Yes I admit it! I couldn't do the little that I do, if I hadn't had SuperGeek in my corner.
The guys who have come to help me out couldn't have been more charming, polite or helpful. It is so lovely to have actually found proper, personalised service and always with a smile and patience to go with it!! You are all stars! Thank you.

LocationQLD, Gold Coast
1 comment
SuperGeek
Super G.SuperGeek

Good on ya Auzza!

SuperEffort

published

I have previously had some issues with home visit computer services so I was greatly relieved (and impressed) with SuperGeek's level of service. The service man was prompt and expedient and I would certainly recommend SuperGeek to others based on my experience

1 comment
SuperGeek
Super G.SuperGeek

Thanks Pop, good to hear.

Glad I found SuperGeek!

published

Very prompt service in fixing my tired Laptop. It's now no longer tired, but is Super Fast - much like SuperGeek.
Unlike other computer repair companies I've used, nothing has been altered in appearance on the Desktop after this fix. I couldn't be happier with this Company. No hesitation in recommending.

LocationNSW, Camden
1 comment
SuperGeek
Super G.SuperGeek

Hi Marcia, thanks for the feedback, great to hear!

  • Verified customer

Great service

published

I have used this service before and been impressed. Had a list of about 6 items I needed fixed - all of those were fixed in about an hour, which would have taken me hours to work out myself. Very time-saving. Polite, friendly, knowledgeable, and they talk to you in layman's terms, not technical jargon. Recommend highly.

LocationQLD, East Brisbane
1 comment
SuperGeek
Super G.SuperGeek

Hi Colleen, thanks for the positive feedback, nice to hear!

Margie

MargieGold Coast

SuperWorks

published

The service man was on time, polite and efficient in that he was ready with the facts to start a process.He solved the problem and gave advice to assist me.

LocationQLD, Gold Coast
1 comment
SuperGeek
Super G.SuperGeek

Thanks Margie!

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top class

published

excellent service and very patient( it techs), only one minor issue, call out fee $135 for hour a little to much, especially when you have to call tech back maybe next day for another problem then its another $135 again.

LocationQLD, South Brisbane
2 comments
SuperGeek
Super G.SuperGeek

Hi Joey,

I would like to review your job to ensure you have not been over charged. Please do email us on [email protected] your details and job number so i can investigate.
Cheers, Management.

joey
joey

i got a seniors discount and am happy that( it tech) did a great job. only asking why its $135 per hour, a normal fee.

Amazing service.

published

A Supergeek consultant arrived on my doorstep at the exact time of my scheduled appointment, looking well presented.
He introduced himself to me and was already aware of my issue regarding our laptops.
On re-stating the problem, our consultant started looking to fix the issue straight away.
He informed us of the progress as he worked and on completion, he asked my daughter to check that the issue had been resolved.
Thank you Supergeek for your punctuality and awesome service. I would definitely recommend you to others.

LocationQLD, South Brisbane
1 comment
SuperGeek
Super G.SuperGeek

Thanks Ali, great to hear.

Happy Customer.

published

Super Geek Service. Very happy with the service and positive attitude displayed by the technician (Aaron) Would not hesitate to use this service again if and when it is necessary to do so.

1 comment
SuperGeek
Super G.SuperGeek

Great! thanks BR.

  • Verified customer

alex was very helpful

published

called supageek,had to wait two days, computer had to be taken away,mother board fried order new computer had to wait three more days for a new one,alex came over as soon as he could and set up for me thank you alex

LocationNSW, Coffs Harbour
1 comment
SuperGeek
Super G.SuperGeek

Thanks, John, Sorry that it took so long though.
Cheers, management.

  • Verified customer

Quick. Accessable

published

Pleased to get a technician to come to the house and quickly fix things up and also give general advice on software I might have on the computer that is useless. I was charged for an hour only and (with travel), the hour was exceeded.

LocationQLD, Gold Coast
1 comment
SuperGeek
Super G.SuperGeek

Thanks Clyde.

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