SuperGeek
- supergeek.com.au
- ✓ Verified company
217 reviews · Statistics
Reviews
Tech turned up, but never supplied my technicians report.
Technicians was booked for wednesday 13th october. Technician turned up, inspected my monitor and said that I'd receive the report and an invoice by the end of the week. It's now october 31 and I have received nothing.
Can't say as that I'm too impressed by this oversight.
They gave us a false quote then overcharged us
We were quoted $500 to repair our computer. They then charged us $539. They were rude when I questioned it. Please be aware they will rip you off. What they say is not what you get.
I have spoken to your staff and they were not interested. Just too bad.
How do they have 4.5 star rating
They are the worst tech guys around I had a problem with my computer not getting power. I took it to them and they wanted for me to get a new motherboard I said I would think about it.
I went to another company and was charged half your price to find out the power plug from power supply to motherboard.
Super Geeks are so stupid and such a rip off avoid them totally.
Good Morning Nicholas,
Please provide your job ID or further details so we can look into this further for you.
Regards.
Poor service. Feeling extorted
Our experience with supergeek has been terrible.
Contacted them to retrieve data, they told us they would need to repair the unit before they attempt that (we didn't want it repaired)
They were unable to retrieve data so they just removed HDD and sent it to a specialist who retrieved it in a day, supergeek had it for almost 4 weeks.
They told us they would be in constant communication, we were the ones who needed to continually call for an update and when we did the contact centre said the technician is unavailable and will get back to us
... Read more, this was also a day or two later. After we received the laptop back, the settings that the technician put on the laptop wouldn't allow us to install anything so we needed to waste another day reinstalling the OS. More problems follow as now the laptop randomly shuts down and restarts and the screen glitches out with all black marks. We have contacted them via email so they have images and a reference to what is happening, a week later we have yet to receive a response from them. So all in all, for the money that we paid to have this laptop repaired despite not actually asking to have it repaired. Our experience has been less than satisfactory now that we are having more issues despite being told it has been "fixed". So we have now paid $500 to get our data back (which was achieved by someone else) and another $500 to get back what essentially seems to be a broken laptop.Hi Matt,
Sorry to hear you've just had a bad experience with us. Could you please give us your contact details and I will have our team to be in touch with you very shortly.
... Read more Thank you. The SuperGeek team.My reference number is 100147. I don't want to post my contact details on a public forum.
Still yet to hear from Super Geek. Such poor customer service. They truly do not care about how they leave their customers.
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Avoid Supergeek at all costs
Paid for a computer part mid September with an expected delivery and repair 5th October. Received a call from them on the morning of the appointment to advise that the wrong part had been delivered and the new expected delivery was the end of November.
Advised last week that the part had been rejected by customs and that, unless I wanted to pay a further large amount for an alternate part, the order would be cancelled and a full refund given.
I accepted the refund option but have not seen the money or heard from the accounts department since.
Go somewhere else....these guys are running a scam!!
Good morning Robin,
Our Accounts department have confirmed with us that they have already sent the requested refund to the bank account details you provided them over the phone.
... Read more Once again, we apologise that we were only able to source an upgraded (double the RAM) alternative part locally, not the original part you requested. Unfortunately as it was a high-spec'd part, it was correspondingly more expensive. The SuperGeek Team.
Placed zero value on my time - late and no apology
The tech called me at 10:15AM (for my 10AM appointment) to say he was just reading the info on my case. Candidly said he was coming over and would be another 15 - 20 minutes. I'd cleared the time to see him, agreed the call out price and left a meeting to be there on time. Unprofessional in my view and unsatisfactory. No further follow up from tech or manager.
... Read moreHi Gordo,
Sorry to hear you've just had a bad experience with us. Could you please give me your contact details and I will have our team to be in touch with you very shortly.
... Read more Thank you. SuperGeek team
Not happy
Bunch of cowboys that charge too much. Wouldn't recommend at all. You don't get value for money. They charge more than a doctor. I really don't see how they can justify such high prices.
Hi There, this is not the outcome we like to hear of at all!
Please do send me your JOB ID in order for us to investigate this for you.
Regards, Management.
Terrible!!!!
Asked for my computer to be fixed. The technician admitted that he had no idea why it wasn't working (but an apple technician could tell me within 30 seconds). The Supergeek technician spent three hours working on it and said the hard drive was fine when in fact the hard drive was failing so it didn't actually fix the computer and I couldn't use it yet it cost me $400 for NOTHING!!!!!
Hi There, this is not the outcome we like to hear of at all!
Please do send me your JOB ID in order for us to investigate this for you.
Regards, Management.
DANGER! STAY AWAY!! THEY ARE NOT WORTH IT!!!
What an absolute joke, if you have any issues with your computer this company is not worth it. It's about time and money, not solving customers problems / issues. PATHETIC. I will never recommend this company to anyone
... Read moreHi There,
We are most certainly not happy with the feeling you have been left with.
Please do contact SuperGeek again so we can do all we can to ensure your PC is working the way you wish.
Regards, SuperGeek.
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Service
The problem was not solved!!! I would never use your services again and will NOT recommend you to anyone!
The charge would have been OK if it had worked, but NO!! Inexcusable!!
Hello Rob, It's unfortunate that these things can sometimes reoccur after the technician has left or even days later as it has in this instance.
We would be happy to send a technician back to see to t
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Good Morning Gaz, This is certainly not the experience we want for you. Can you please provide your job number or further details so we can look into this?
Regards. SG