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Reviews

4.4

262 reviews
5
(200)
4
(26)
3
(2)
2
(7)
1
(27)
  • Value for Money
    4.5 (240)
  • Transparency
    4.4 (212)
  • Customer Service
    4.3 (234)
  • Adequate Speeds Yes (91%) · No (9%)
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Tangerine tastes very sweet!

published

Connecting our NBN internet service with Tangerine has been seamless. NBN was connected and the modem delivered within two weeks of signing up. We have two phones, two laptops and a smart tv using the internet in our home and the speeds are very fast and the connection reliable. Best price per package I could find when comparing a huge amount of NBN providers. Tangerine staff are always very helpful on the website online chat service. Great service and product.

Transparency
Customer Service
Value for Money
Connection TypeHFC (Cable)
Start DateApril 2020
Adequate Speeds Yes
Standalone or BundledStandalone
Contract TypeMonth-to-month
Data TypeUnlimited Data
See all answers

Review collected in partnership with Tangerine Telecom

The reviewer stated that an incentive was offered for this review



Diana

DianaSouth East Queensland, QLD

  • 3 reviews

Perfect communication and transparent about what to expect

published

I have only just signed up with tangerine with their BYO plan and they have been perfect in helping to get an NBN tech over, also with their trouble shooting. They tell you exactly what to expect. I don't like surprises, like the ones you get with Belong, shocking!

Transparency
Customer Service
Value for Money
Connection TypeI don't know
Start DateMarch 2020
Adequate Speeds Yes
Standalone or BundledStandalone
Contract TypeMonth-to-month
Data TypeUnlimited Data
See all answers
Brendon S

Brendon SLeumeah

  • 2 reviews

Should have connected a long time ago

published

The connection setup was easy and straight forward with nbnco coming out and having me connected within 10 days. Very fast compared to my old 4g connection and cheaper too.

Transparency
Customer Service
Value for Money
Connection TypeFTTP (Fibre to the Premises)
Start DateApril 2020
Adequate Speeds Yes
Standalone or BundledStandalone
Contract TypeMonth-to-month
Data TypeUnlimited Data
See all answers

Review collected in partnership with Tangerine Telecom

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April

AprilSydney Surrounds, NSW

What a smart and reliable!!

published

Previously, I tried to join with aussie BB but it failed because there was a faulty on nbn line. A month later, I joined in tangerine they found what the problem was and arranged a nbn technician then it worked. They did all process instantly so it took only two days from ordering service( If nbn was no faulty it will take few hours for connection)
I am happy with the speed when I use netflix on peak time. I surely recommend this.

Transparency
Customer Service
Value for Money
Connection TypeFTTP (Fibre to the Premises)
Start DateApril 2020
Adequate Speeds Yes
Standalone or BundledStandalone
Contract TypeMonth-to-month
Data TypeUnlimited Data
See all answers

Review collected in partnership with Tangerine Telecom

Rebecca

RebeccaSydney, NSW

Excellent customer service and quick instillation

published

I was impressed with Tangerine’s service. NBN had just arrived in my area, and within one week of ordering the NBN standard Speed service, they had booked an appointment with an NBN technician and my NBN was up and running and at the speeds outlined in the plan. I have already recommended their services to a friend.

Customer Service
Value for Money
Connection TypeFTTB (Fibre to the Building)
Start DateApril 2020
Adequate Speeds Yes
Standalone or BundledStandalone
Contract TypeMonth-to-month
Data TypeUnlimited Data
See all answers

Review collected in partnership with Tangerine Telecom

The reviewer stated that an incentive was offered for this review

Ron B.

Ron B.Pilbara, WA

Very good product and prompt customer support

published

Tangerine nbn 25 is super fast and affordable. It works great for me as I live alone. The internet is able to stream movies and download games with no lag. Very happy.

Transparency
Customer Service
Value for Money
Connection TypeFTTB (Fibre to the Building)
Start DateApril 2020
Adequate Speeds Yes
Standalone or BundledStandalone
Contract TypeMonth-to-month
Data TypeUnlimited Data
See all answers

Review collected in partnership with Tangerine Telecom

The reviewer stated that an incentive was offered for this review

Mia N.

Mia N.South East Queensland, QLD

Perfect for the kids

published

I have just had my internet connected. Wow, what a great streamlined process. My modem arrived the next day, and had a technician appointment within the week. Was all too easy, we have had no issues with the speed etc. thank you Tangerine!!

Transparency
Customer Service
Value for Money
Connection TypeI don't know
Start DateApril 2020
Adequate Speeds Yes
Standalone or BundledStandalone
Contract TypeMonth-to-month
Data TypeUnlimited Data
See all answers

The reviewer stated that an incentive was offered for this review

Ram

Ram

  • 2 reviews

*pathetic-unpofessional & unrealiable*

published
Transparency
Customer Service
Value for Money
Connection TypeI don't know
Start DateMarch 2020
Adequate Speeds No
Standalone or BundledStandalone
Contract TypeMonth-to-month
Data TypeUnlimited Data
See all answers
Kamal M.

Kamal M.Sydney Surrounds, NSW

  • 2 reviews
  • 1 like

Surprisingly good service

published

Very surprised after being connected in the same day. Speed is also satisfactory. All together, its a very good service. Hope, it will continue. So far, I am very satisfied.

Transparency
Customer Service
Value for Money
Connection TypeI don't know
Start DateApril 2020
Adequate Speeds Yes
Standalone or BundledStandalone
Contract TypeMonth-to-month
Data TypeUnlimited Data
See all answers

Review collected in partnership with Tangerine Telecom

The reviewer stated that an incentive was offered for this review

Internet Service Providers

Find out how Tangerine Telecom NBN 25 (Standard Speed) compares to other Internet Service Providers

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Consumer05

Consumer05SYDNEY

  • 5 reviews

An Oasis in a Telecommunications Desert

published

I had a Telstra cable internet connection and was without service for 7 weeks so I switched to Belong ADSL2. If the connection worked at all in the last few weeks, it was extremely slow and intermittent. Belong's call centre is closed, the chat room is automated and provides no technical support. They can't be contacted in any other way and the site provides no way to cancel the "service" so I ended up trying Tangerine. Call centre was exceptional, the technician arrived on time and was very professional. No dropouts so far.

Transparency
Customer Service
Value for Money
Connection TypeFTTC (Fibre to the Curb)
Start DateApril 2020
Adequate Speeds Yes
Standalone or BundledStandalone
Contract TypeMonth-to-month
Data TypeUnlimited Data
See all answers

The reviewer stated that an incentive was offered for this review

Reliable

published

We have had the internet for a week now and no drop outs or issues. We initially couldn’t get connected however they sent out an NBN technician and we realised we had the wrong modem for our area. We both work from home and stream tv shows, its been great.

Transparency
Customer Service
Value for Money
Connection TypeFTTN (Fibre to the Node)
Start DateApril 2020
Adequate Speeds Yes
Standalone or BundledStandalone
Contract Type6-month contract
Data TypeCapped Data
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Review collected in partnership with Tangerine Telecom

The reviewer stated that an incentive was offered for this review

Disappointed is understatement

published

Signing up to nbn thought this was going to be a simple process check again firstly I was booked in to receive internet connection on Easter Sunday which I thought was odd who works than? Then I send a message confirming that that was correct which I had a response yes so as expected no one turned up and then Monday I got a new date for another 2 week wait (4 weeks in total) finally hooray! The guy comes to install but some reason not working I call the support team they said 2ic is going to be in touch usually working the hour next day still nothing I saw the reviews on how good this company is and reasonable priced I am very disappointed

Transparency
Customer Service
Value for Money
Connection TypeI don't know
Start DateApril 2020
Adequate Speeds No
Standalone or BundledStandalone
Contract Type12-month contract
Data TypeUnlimited Data
See all answers
Asim

AsimSydney, NSW

Exceeds my expectation

published

I had it connected a week ago. So far it's perfect. It gives me top speed even at peak hours. No dropouts so far since the initial couple of hours of connection.

Transparency
Customer Service
Value for Money
Connection TypeFTTC (Fibre to the Curb)
Start DateApril 2020
Adequate Speeds Yes
Standalone or BundledStandalone
Contract TypeMonth-to-month
Data TypeUnlimited Data
See all answers

Review collected in partnership with Tangerine Telecom

The reviewer stated that an incentive was offered for this review

Fast internet and easy & quick setup!

published

Connection is very well and so far no dropouts. No issues whatsoever. Amazed by how fast & easy the setup was. Definitely will refer Tangerine to all my friends and family!

Value for Money
Connection TypeFTTB (Fibre to the Building)
Start DateApril 2020
Adequate Speeds Yes
Standalone or BundledStandalone
Contract TypeMonth-to-month
Data TypeUnlimited Data
See all answers

Review collected in partnership with Tangerine Telecom

The reviewer stated that an incentive was offered for this review

Surya K.

Surya K.Greater Melbourne (Inner), VIC

Getting 23 MBPS in peak time, it is ready great network

published

I am getting 23 MBPS in peak time, it is ready great network. I used coupled of connection since last 4 years but I could not find this speed even 40MBPS line. Thanks for NBN for this achievement.

Transparency
Customer Service
Value for Money
Connection TypeFTTB (Fibre to the Building)
Start DateApril 2020
Adequate Speeds Yes
Standalone or BundledStandalone
Contract TypeMonth-to-month
Data TypeUnlimited Data
See all answers

Review collected in partnership with Tangerine Telecom

The reviewer stated that an incentive was offered for this review

Internet Service Providers

Find out how Tangerine Telecom NBN 25 (Standard Speed) compares to other Internet Service Providers

Know better, choose better.

Compare all
Sreejith

SreejithGreater Melbourne (Outer), VIC

Excellent customer support and a reliable connection.

published

Tangerine's customer service is good and their connection is really reliable. I have used many other internet providers and Tangerine seems to better and affordable. Easy to sign up also.

Customer Service
Value for Money
Connection TypeFTTP (Fibre to the Premises)
Start DateApril 2020
Standalone or BundledStandalone
Data TypeUnlimited Data
See all answers

Review collected in partnership with Tangerine Telecom

Natalie Y.

Natalie Y.

  • 3 reviews

Easy and affordable

published

The service is so affordable and uses the Telstra network. Since joining Tangerine I have had no service issues. My internet speed has been consistent and I am so glad I chose Tangerine.

Transparency
Customer Service
Value for Money
Connection TypeFTTN (Fibre to the Node)
Start DateApril 2020
Adequate Speeds Yes
Standalone or BundledStandalone
Contract TypeMonth-to-month
Data TypeUnlimited Data
See all answers

Review collected in partnership with Tangerine Telecom

The reviewer stated that an incentive was offered for this review

MissDavenport

MissDavenportGreater Melbourne (Inner), VIC

Quick, easy and fuss-free

published
Transparency
Customer Service
Value for Money
Connection TypeFTTP (Fibre to the Premises)
Start DateApril 2020
Adequate Speeds Yes
Standalone or BundledStandalone
Contract Type6-month contract
Data TypeUnlimited Data
See all answers

The reviewer stated that an incentive was offered for this review

Don't trust these reviews, their support team is untrustworthy and unreliable

published
Transparency
Customer Service
Value for Money
Connection TypeHFC (Cable)
See all answers
1 comment
Tangerine Telecom
Support R.Tangerine Telecom
Matt

MattGreater Melbourne (Outer), VIC

Great so far

published

Modem came quickly, easy set up as first time we have had internet on at a house. Speed is keeping up with what we need. Our boy’s love it and use it all day at moment. Have had no issues to date

Transparency
Customer Service
Value for Money
Connection TypeFTTB (Fibre to the Building)
Start DateApril 2020
Adequate Speeds Yes
Standalone or BundledStandalone
Contract TypeMonth-to-month
Data TypeUnlimited Data
See all answers

Review collected in partnership with Tangerine Telecom

Page 2 of 14
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Questions & Answers

Henry

Henryasked

NBN 25 (Standard Speed)

I currently have Exetel fixed wireless. Can I trial Tangerine before disconnecting from Exetel?

No answers
Adam M.

Adam M.asked

NBN 25 (Standard Speed)

Would i have problems using my Fritzbox 7490? Also is it a stable connection for Rolystone Wa (sick of drop outs from current provider). what are all the payment options you offer?.

No answers
WF C.

WF C.asked

NBN 25 (Standard Speed)

how many wifi devices I can connect to internet?

1 answer
Kerry K
Kerry K

As many as your modem recommends
I would say generally around 6-8 devices a standard modem could handle easily but depending on what you are downloading/uploading
A more expensive modem can handle a lot more
But as far as 25mbps nbn Speed id limit it to 3-4 devices used at the same time to get the best out of it

Get an answer from our members and Tangerine Telecom representatives

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