I have been with TPG for two years - to start with it took 6 weeks to connect the internet after I have started paying for the internet - had issues with proving I was at the address - I had to deal with someone in the Philippines and had to wait a minimum of 40 mins each to to talk wit them. I have now gone to change addresses and this is a bigger drama. I am a middle aged man who works in the IT industry. My strongest advise is to not use them.

Had problem from day one for both my retail shop and home. Connection keep dropping ALL DAY! Kept calling service center and was nearly impossible to callin, when they couldn't resolve the issue, they will trick you by telling you they need to connect you to their escalation team and the phone will cut off during the transfer...so you call again and the nightmare repeat again and again. Over 6months have passed and the problem have not been resolve. Currently waiting for ACCC decision to terminate the contract. Do not be fool by their cheap price! Read all the reviews here and stay away from TPG!

I try to fix my internet since February and now is May. On the phone minimum 40 Min many times and nothing. There is no costumer service. Completely Useless company. Not mention that now try to resigned and I can't. Max speed 2mb/s 21st century

We were left on hold for 2 hours. Their emails tell us to phone the help desk. More waiting no one ever calls you then they cancelled our service as they could not get an hold of us. This is after emails saying we want the service don't cancel. Our business now without internet and we are losing money. we are going to the ACCC and Dept of Fair Trading and Ombudsman. NOt worth dealing with a company with no customer

Cannot contact TPG at all! Most disgusting level of service I have experienced with any company in my life. I'm currently paying 2 internet bundle bills for over 2 months waiting for TPG to sort it out. Only offer online chat support which you can't even get through to. They certainly deserve their rating. If you read the good reviews it's just people who are happy with the connection/speed from what they had before and let's face it, they're just an NBN reseller and need to provide you with support, so TPG are great at taking your money, just not the support bit. I took the risk and paid the price. Believe all the reviews here and stay away!

Asked a new service two months ago but couldn't make it yet.
I was waiting the modem after the application but had not been arrived and found that TPG cancelled my application at their will.
Unable to make contact too.
Had to hold the line for longer than half an hour or even 1 hour whenever I tried to make contact.

Got a notification that ADSL was getting cut off and I needed to contact them if I wanted to switch to NBN.. my partner was moving in so I let it disconnect and we transferred his (also TPG) NBN to my house instead. TPG then charged us BOTH full plan costs for the next 5 months until we realised. Contacted them first week in March .. after numerous follow up emails and calls, the best they can give me is "it's under assessment and you will have to wait" with no ETA on outcome or refund possibly.

TPG's technical support is very hard to get through. It only provide 'on-line' chat and very very difficult to be replied. Even though you are luck enough to reach them, they will close chat box before get any problem being fixed.

I pay for the NBN 50 plan, TPG said my line will only provide an average of 46mbps. The last 3 weeks I have averaged 10mbps. No it is not Covid as it happens all the time. I have spent hours on chat and calls and have still been unable to talk to anyone. The back up service is totally unacceptable and I will be changing to a company that answers their phone.

TPG NBN is just horrendous and their customer service is just a joke. How can you expect to be in business by making your customers wait for hours and hours at end only to get through to someone on a chat who does not help or promises to help but just does not help.just stay away from TPG

I selected them because they were the recommended provider from my strata. The purchase experience was good, they called to setup an installation date. The internet works well since. The speed is as advertised (90MBps) which is unfortunately a bit slow, not TPG's fault, thank you Australia :-(
Only 4 stars because it's a bit slower in the evening.

TPG is the dot-com company that I've been using for more than five years. All in all, it is ok. I hope the service of their salespersons can be improved.