I buy online for their NBN plan. They send me a faulty modem as in a moden that doesn’t turn ON. I call there technical support did not handle it well. They did not do anything to expedite replacement.
Really upset on the way they handle my problem. I ended up cancelling my subscription. I would not recommend to my friends or anyone who read this review.

I put up with the poor, delayed, scripted off shore call centre experience that passed as customer service for years.
I finally cancelled my account weeks ago. Like a lot of people I have gone all mobile and got a much better deal.
TPG have attempted to debit my account twice since the cancellation. I cancelled my account on their own website that I logged in to.
This is an unacceptable and appalling practice.

Cheaper than the equivalent Telstra NBN50 plan by $20/month. Reliable connection and speed consistent around 45-49mbps even during peak times. Overall I am happy with the NBN50 plan TPG provide.

My experience with TPG mobile and broadband was very disappointing. I signed up for 50 GB but it seemed to finish very very quickly. Every time I called up the staff keeps saying that I had to buy more data. It was extremely difficult to get to the staff on time and I found that I was being charged a lot for the service but not getting any value for it
I seriously regret having signed up for TPG. My advice is to look for other providers and do not make the same mistakes that I have made by signing up for TPG

happy to take your money but are impossible to get a hold of when you need anything from them. Sales team will pick up the phone in seconds. Customer service/technical support will keep you on hold for hours. I just want to have my internet connected at my new property. that's it. But they can't even do the simplest of tasks. they promised me a technician would come out and surprise surprise, its been two weeks and this fictional technician has still not made an appearance. lodged a complaint with tio. They called me while I was at work and left instructions to call back. I've been waiting for over an hour on the phone. These people just don't care. how can they be allowed to operate?

I haven’t have my internet for three days and when I call TPG the staff couldn’t help but try to up sell a new plan. What a joke!!! Do Not use TPG

I signed with TPG about 4 years ago and had nothing but poor service the entire time. The guaranteed 25Mb/s was a joke. I experienced continual connection drop-out on a daily basis and after I’d complain about it many times I would get the bandwidth and connectivity back... for about a month, then it’d start all over again.
Their ploy is to send a technician around and when he found nothing wrong they’d blame NBN. I finally got sick of the lies I was being continually told when they told me they had connection from their end and could see my router was connected when I’d physically disconnected the service at my end.

Super slow internet connection. I had a 3Mbps download and a 1Mbps upload for an NBN50 plan.I couldn't even watch instagram videos. I had a very bad experience watching youtube

Failed to deliver the nbn connection box, impossible to contact customer service. Had to go to TIO to get a response which led to them just refunding order after making me mail them back the modem.

Whole ordeal took months.

Avoid like the plague.

In the end I went with Aussie Broadband and they were amazing.

Connection has been out all day. Trying to get in touch with TPG tech support is impossible.Got in contact with billing and sales to get a days credit for the outage. Was informed they don't give credit for outages. So I guess if I don't have NBN for a whole month I still have to pay? Roll on 5g! Even 4g is still faster than NBN!!

Very happy with the overall experience with TPG. Have been a customer for over a decade. Had an issue earlier this month, and rang their technical support team and it was sorted within the hour. Recommended.

Very poor product and performance of the connection with internet as they told me! It’s should be a double of speed.after I v got the double of power as they promised nothing has changed! Ridiculous

I was a really frustrated TPG customer ( over 12 years )with ADSL 2 around Drumoynne area (only option ) . Really wanted to change the provider and very skeptical about any NBN provider to go with as i have deep inside access to how NBN operates . Surprisingly without much of a choice decided to try TPG NBN 50 (69$) FTTC. Almost a month, no issues lags or disconnects. Pretty good .

Terrible service all around. Garbage connection, garbage customer service. They literally don't give a hoot about anything and will charge you for anything that is wrong with their service. Useless. Avoid at all costs. Internet has been unusable for weeks and they simply do not care. Had to refresh this page about 10 times before it worked.

Daily drop outs, terrible customer service and outsourced technicians who do not care about installation. You are in for a nightmare with TPG! DO NOT USE THEM. You will be waiting on the phone for over 4 hours only to be disconnected at the end.

Probably they were good years before, I have been with them 6+months, the speed was ok in the beginning but I been getting lower than 30Mbps speed on NBN 50 plan since March and I find it's unreasonable. Reported ticket no. 10415792 they said due to Covid-19 technicians are not visiting to the premises. Well, for them this is win-win situation and just keep collecting money from customers, if customer don't pay, they will just have to cut the service off, as simple is that. They have no interest of improving customer's experiences. That will lead the company into the drain. Come on TPG, you have to spend a bit more money to increase field and online support technicians. Otherwise, you will be out of business soon. I hate to see that.

I recently had a billing problem. Tried to phone customer service. They claimed there would be lengthy delays due to high number of callers. Got this message on weekend when their service is unattended. Tried again on a weekday. They offered to call back which I accepted. When they did ring back, there was no caller. Line went dead. I then called customer service again, and went on hold and stayed on hold. An automated voice began giving me an estimated time to being attended to. At the 9 minute mark, the line went dead.
I'm left with the suspicion they don't really want to talk to you, very disappointing . I'll be looking for another provider.

I am on NBN 100 paying 90$ per month internet speed is just 10mbps sometimes 1 or 2 mbps.Absolute crap don’t buy tpg and it’s products . Customer is crap too.

I pay for a deal about 90/month to play 4k movies, very disappointing I can't watch even 5 mins.
I'll definitely change company's when my contract finished.
Plus dropout all the times, whenever there is a bad weather, it should be good because it's nbn.

Cannot, just cannot contact these people. I have NEVER experienced anything like this as bad with any other company. Have onscreen messages re bandwidth problems and unstable internet connection even at 9am Saturday morning. Speeds are less than 1mpbs at times. Their system seems to be setup to discourage contact and feedback. Promoted Online app is useless. Chat is never available, always busy. In summary, support is non existent. Terrible service, terrible support, terrible business. Can't wait for my contract to finish-not happy.