My flight was delayed and I therefore missed my connection and resort I’d booked that night.
I had to repurchase another flight and hotel for the night. All up around AU$600 I was out of pocket.
The amount of information you need to attach to the TID claim form would take someone like me hours to complete as I’m not computer savvy like most. I ended up a frustrated mess and gave up as I don’t know how to attach receipts, emails and notifications to a form.
I made a claim years ago with another company and received my money back without any of this difficulty. I can’t imagine how the elderly cope.

First claim with TID over 7 policies. Unhappy with discounting on what were serviceable belongings. But worst part was being lied to. TID asked for an extension because a review had not been completed because of staff leave. Until I realised that I had been deceived by the Claims Officer I was prepared to accept the inadequate offer, chalk it up to experience and move on. The truth is that the letter of the decision had already been prepared and was dated the day before the email asking for an extension. Never dealing with TID again.

Put in a claim after my girlfriend was rushed to hospital after lacerating her hand and required emergency surgery. This meant we missed our flight home and had to stay in Bali a further 5 days until she was fit to fly. Had appalling customer service, were offered little to no assistance and will never go through this company again. Still waiting for them to get back to me re: the claim months down the track..

Had been with TID for at least 15 years but this year a quote for worldwide policy the price was increased 55%. I am no longer with TID as there are other companies around that want my business. I am a regular traveller as I am retired. The new company I am with allows multi trips of up to 62 days whereas TID is only 38 days. Shop around as TID has lost its way

I had some moderately bad ear issues for 3 months of my policy. I had to contact numerous times and make several claims. The emergency medical assistance team is super quick and productive in their responses. Their claims team is likewise very professional. There is a reason why their reviews are so high. Very appreciative of their modus operandum. Special thanks to Margaret Marko who was superb in emergency assist, and, Dylan Copeland in claims. 10/10 operators. Policy# TIDAUS19524699

We had taken out insurance with tid for our trip to sri lanka but when terrorism hit that country we made the decision not to travel there. Tid accepted our request for a cancellation of the policy even though well out of the cooling-off period and refunded our money. You can't ask for more than that! We've used them previously many times and on the one time I had a small claim there was absolutely no issue. Will continue to use them.

After ALL the appropriate forms were submitted including police evidence .. I was made to feel like the criminal and had to prove my honesty! Customer service is a joke no return of calls

Terrible company. Flashy site and easy to set up but impossible to actually make a claim. Not even sure how they are operating by far the worst customer service of any company I’ve dealt with.

Very helpful when there was a claim query and processed within 2 weeks from beginning to end. Very happy with the service and price of insurance. I have used TID 3 or 4 times and have only claimed once, but very happy with the outcome.

I have been using TID for about 10 years (5 times about) and find it always very easy to set up my travel insurance. I have never had to claim. I think it is reasonably good value. Only slight snag I found was that in setting up I could not show I would be in more than one country on a trip. Maybe just not smart enough, but rang them and the extra country noted on the policy. J.

My family and I have been using TID for the past 8 years after having it recommended by a friend. I have always had great service and any claims made (both big and small) have been paid out without too much trouble, including a 10 day hospital stay and operation for my daughter while she was travelling in Germany. Any concerns have always been dealt with quickly and easily.

Don't bother with TIG - impossible to get them to pay out. I was hospitalized due to a life-threatening medical incident May 2017 and was unable to travel. I tried to claim the cost of the fare $200 but the claim form and doctors certificate was not enough. TIG demanded detailed medical forms from GP and two specialists (cost $600) plus a letter from Qantas (impossible -they never write) and my internal appeal just rejected today Feb 2022!