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Zanui (page 3 of 60)
Reviewer Photos & Videos
Debra S.Sydney, NSW
Beware... Nil communication 1800 number dismantled
Order not delivered Still waiting on my $ 3.500 order. No communication. The 1800 number has been dismantled!!
I believe that they are insolvent!!
Will have to wait or maybe contact KPMG
Just wasted slot of our hard earned money and will probably not see any of it.
1 comment
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Company in Administration
Company in administration - proceed with caution if you buy from them. Search them on web for administration confirmation and further details. Unsure if orders will be fulfilled and not noted on their online website
1 comment
Zanui A.Zanui
Hi there, we are very sorry for the issues you've had with your order. Zanui has been acquired and the transition to the new owners has been completed. Zanui is committed to resolving all outstanding ... Read more
issues and will be fulfilling all orders not yet delivered or providing full refunds. If a member of our care team hasn't already been in touch to confirm your refund or your delivery, please pop us an email at [email protected] and we would be more than happy to resolve this for you. Warm wishes, Zanui
Similar opinion? Write a review on ieatwords.com.au!
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4.8(9,292)Di25SYDNEY
- 2 reviews
Shoppers BEWARE !!!!!!
Be very careful buying from this website. I have purchased a sofa with delivery for $1500. Despite receiving an email informing me the item has been shipped the transport company who are supposedly delivering this have informed me that they don't have it and they are no longer working with Zanui as there is a 'problem' with their account?? I have tried numerous times to call customer care to no avail as apparently the system is being updated. I have emailed, reached out on facebook only to come to a dead end. Let my experience be a lesson to you and think very carefully before purchasing from this company. I will continue to locate this sofa and report back.
3 comments
Zanui A.Zanui
Hi there, we are very sorry for the issues you've had with your order. Zanui has been acquired and the transition to the new owners has been completed. Zanui is committed to resolving all outstanding ... Read more
issues and will be fulfilling all orders not yet delivered or providing full refunds. If a member of our care team hasn't already been in touch to confirm your refund or your delivery, please pop us an email at [email protected] and we would be more than happy to resolve this for you. Warm wishes, ZanuiI have since discovered the company has gone into administration. I highly doubt I will receive a refund as the process to go through with the administrators is long and painful! And there is no guara... Read more
ntee I will get my money back. A member of your customer care team has not been in touch and I highly doubt there is even a customer care team at this point in time! Its a disgrace you can lead people to think that Zanui is trading as per usual.
Zanui A.Zanui
Hi there Di24, sorry for any confusion, Zanui is under new ownership and therefore no longer in administration. You do not need to contact the previous administrators as our care team can now assist y... Read more
ou again. Please pop us an email or send me your order number here and a member of our care team will be in touch to confirm your delivery or refund! Warm wishes, ZanuiSimilar opinion? Write a review on ieatwords.com.au!
Phil S.South East Queensland, QLD
- 3 reviews
- 1 like
Complete rip offs buyers beware
Company went into voluntary administration and stated orders after 9am 28th October will proceed and be processed and sent orders before that will not be processed. I placed an order 204413962 at 5pm 28 October the bed I ordered stated 1-2 days dispatch time. After 3 days I called zanui and was advised there's a slight delay but it will be sent, so I found the supplier details NEWAIM and contacted them directly to find out there is no order placed for that number and nothing coming up under my details. Called zanui and supplier each day for 4 m...Read more
ore days and got the same result. Today I was told by ZANUI that they are waiting for dispatch confirmation yet there is still nothing on the suppliers end. How is zanui going to get a dispatch confirmation when they haven't placed the order to the suppliers!!!!! This just goes back and forth with no result and the best part is I paid with afterpay who said no matter what I still have to pay for this purchase in full!!!! No offer of cancellation and refund Straight out thieves So many people are in the same predicament just read the facebook page. As toovey would say "Someone needs to be held accountable!!!"1 comment
Zanui A.Zanui
Hello Phil, we are very sorry for the issues you've had with your order. I can see a member of our care team has been in touch to confirm your refund has been requested for you. As you may know, Zanui... Read more
has been acquired and the transition to the new owners has been completed. Zanui is committed to resolving all outstanding issues sour refund will be with you shortly, if not already but if you need any further assistance, please don't hesitate to get in touch. Warm wishes, ZanuiSimilar opinion? Write a review on ieatwords.com.au!
I.C.South East Queensland, QLD
- 4 reviews
Fantastic rug
Just wanted to say that I'm very happy with my new rug-arrived today, only a few days after placing the order! It is just like pictured on the site. Excellent price for the quality. I'm so happy that I wish I'd ordered 2 !!
1 comment
Zanui A.Zanui
Hello there, thank you so much for sharing your 5-star Zanui experience. Delighted to hear that you're pleased with your lovely new rug, it looks great!
We truly appreciate you taking time out of your... Read more
Similar opinion? Write a review on ieatwords.com.au!
MichelleORANGE
- 2 reviews
Bullsh!t communication and lost money
Order products, 2 damaged. Collection for return organised but they showed up three days late. The next day after product finally picked up I receive email saying no refunds/credits will be processed.
No product and no money was refunded, no store credit and no replacement. Now Im out of pocket and no one gives a sh!t.
1 comment
Zanui A.Zanui
Hi Michelle, we are very sorry to hear your order arrived damaged, we're more than happy to resolve this for you. Zanui has been acquired and the transition to the new owners has been completed. Zanui... Read more
is committed to resolving all outstanding issues and will be fulfilling all orders not yet delivered or providing full refunds. If a member of our care team hasn't already been in touch to confirm your refund or your delivery, please pop us an email at [email protected] and we would be more than happy to resolve this for you. Warm wishes, ZanuiSimilar opinion? Write a review on ieatwords.com.au!
PeterSouth West, WA
Very Bad Experience
Zanui sent us a rug that a legally blind person could see was faulty. We emailed our complaint and after two days received a reply to ask whether we wanted the option for a credit or replacement. We replied that we wanted a refund. A few days later after a follow up phone call we were asked to return it to where it was delivered for collection and then to receive a refund. This was done and specific days were given as to when the rug could be collected. The freight company called to collect on a day that was not specified, the rug was taken, t...Read more
hen within half an hour we received an email that the company was being placed under administration and they would not honour a refund November 30th 2022 Update: Scam artists extraordinaire. Do not believe anything they say. Go to Temple and Webster instead. They are more expensive but you will at least receive your goods. Ordered a rug, was faulty, refund promised but of course never eventuated. Just stay away. If you must throw your money away, find a rubbish bin and cut out the middle man.1 comment
Zanui A.Zanui
Hi there, we are very sorry to hear you received a faulty rug from our partner supplier. We sincerely apologise for the delay in getting this issue resolved for you. Zanui has been acquired and the tr... Read more
ansition to the new owners has been completed. Zanui is committed to resolving all outstanding issues and will be fulfilling all orders not yet delivered or providing full refunds. If a member of our care team hasn't already been in touch to confirm your refund, please pop us an email at [email protected] and we would be more than happy to resolve this for you. Warm wishes, ZanuiSimilar opinion? Write a review on ieatwords.com.au!
FrustratedSydney, NSW
- Verified customer
Company is in Administration (insolvent)
Product delivered totally different from what is displayed on website. They arranged to collect the product back (unopened and in original packaging) but after many promises of a refund, I have been informed they effectively have no funds to process the refund. Neither can I order other other products in lieu despite the functioning website. ***BUYER BEWARE***
3 comments
Zanui A.Zanui
Hi there, we are very sorry for the issues you've had with your order. Zanui has been acquired and the transition to the new owners has been completed. Zanui is committed to resolving all outstanding ... Read more
issues and will be fulfilling all orders not yet delivered or providing full refunds. If a member of our care team hasn't already been in touch to confirm your refund or your delivery, please pop us an email at [email protected] and we would be more than happy to resolve this for you. Warm wishes, ZanuiHeard nothing from Zanui. All I am being pointed to are the administrators whom have been brought in to sell the business (and apparently now sold) and am being ranked as an unsecured creditor.....and will be refunded if there is any proceeds left.
Zanui A.Zanui
Hi there, sorry for any confusion, Zanui is under new ownership and therefore you do not need to contact the previous administrators as our care team can now assist you. Please pop us an email or send... Read more
me your order number here and a member of our care team will be in touch to confirm your refund! Warm wishes, ZanuiSimilar opinion? Write a review on ieatwords.com.au!
Chaz R.
- 3 reviews
Company is in Administration: Still accepting orders but can't necessarily fulfill them
I ordered a number of items last week. Yesterday one chair from a set of two I purchased arrived. I emailed today to ask where the second chair is and they advised it is unlikely this order will be fulfilled and are currently unable to process returns, credits or refunds.
I can't find any information online about them being in administration but this is what their email said. Comments turned off on their Instagram account.
Surprised they're still accepting orders during this time.
1 comment
Zanui A.Zanui
Hi there Chaz R, we are very sorry for the issues you've had with your order. Zanui has been acquired and the transition to the new owners has been completed. Zanui is committed to resolving all outst... Read more
anding issues and will be fulfilling all orders not yet delivered or providing full refunds. If a member of our care team hasn't already been in touch to confirm your refund or your delivery, please pop us an email at [email protected] and we would be more than happy to resolve this for you. Warm wishes, ZanuiSimilar opinion? Write a review on ieatwords.com.au!
GailMid North Coast, NSW
- Verified customer
Rip off
Like others, I ordered 3 weeks ago and am now told they're having problems and won't receive the order, they just kept blaming the supplier. They refunded the freight $9
6 comments
Amazing how their won't connect now.
Zanui A.Zanui
Hello Gail, we are very sorry for the issues you've had with your order. Zanui has been acquired and the transition to the new owners has been completed. Zanui is committed to resolving all outstandin... Read more
g issues and will be fulfilling all orders not yet delivered or providing full refunds. If a member of our care team hasn't already been in touch to confirm your refund or your delivery, please pop us an email at [email protected] and we would be more than happy to resolve this for you. Warm wishes, ZanuiHi there, this had been going on since the beginning of September, please settle it ASAP
Similar opinion? Write a review on ieatwords.com.au!
Company is bankrupt DO NOT ORDER
Item not received and was told it was lost by Auspost and was being traced. Now I am told no refund as Zanui is in hands of administrators. Do not order from this company.
1 comment
Zanui A.Zanui
Hi Cathy, we are very sorry to hear your order was lost in transit, we're more than happy to provide you with a refund!
Zanui has been acquired and the transition to the new owners has been completed... Read more
Similar opinion? Write a review on ieatwords.com.au!
Amazing customer service, great product
Fast response to my enquiry was extremely informative and helpful. Very satisfied with the quality of my product aswell. As always a great experience shopping here. I will be back!
1 comment
Zanui A.Zanui
Hello there, thank you so much for your wonderful review. We really appreciate your kind comments regarding the level of Customer Service you received. I will be sure to pass your comments on as I kno... Read more
w our small Customer Care Team here will be absolutely thrilled. Thank you so much, it means a lot. Hope to see you back shopping with us again in the future! Warmest Regards, Zanui Customer Care TeamSimilar opinion? Write a review on ieatwords.com.au!
Karen M.Sydney, NSW
CROOKS IN LIQUIDATION
Ordered from Zanui 3 weeks ago took my money order never despatched. Many emails to customer care only to find out yesterday administrators had taken over no refunds for orders prior to 28/10. A lot of small businesses are owed money by Zanui. My advice do not order through this company...disgusting!
1 comment
Zanui A.Zanui
Hello Karen, we're so sorry for the issues you've had with your order. Zanui has been acquired and the transition to the new owners has been completed. Zanui is committed to resolving all outstanding ... Read more
issues and will be fulfilling all orders not yet delivered or providing full refunds. If a member of our care team hasn't already been in touch to confirm your refund or your delivery, please pop us an email at [email protected] and we would be more than happy to resolve this for you. Warm wishes, ZanuiSimilar opinion? Write a review on ieatwords.com.au!
Unhappy customerGreater Melbourne (Inner), VIC
Crooks. In administration but still taking orders.
Ordered three weeks ago and after numerous calls in which I was told it was coming I now find out they are in administration. Do not place any orders they will just take your money.
November 1st 2022 Update: What to do when Zanui goes into administration and refuses to give you a refund
Hi all!
Since posting a review myself and reading others it seems we are all in the same no refund boat.
I checked out consumer affairs and there are two options in this matter;
1. Contact the administrators and lodge a proof of debt claim. In this case you will be registered as a non secured creditor of Zanui. These guys are jerks and non secured creditors usually never get their money back....Read more
2. Contact your bank and ask them to reverse the funds. This is the better safer option. Ive done both but up to you guys! Zanui are also still accepting orders online so I guess just tell everyone you know whats happening so it doesnt happen to anyone else!1 comment
Zanui A.Zanui
Hi there, we are very sorry for the issues you've had with your order. Zanui has been acquired and the transition to the new owners has been completed. Zanui is committed to resolving all outstanding ... Read more
issues and will be fulfilling all orders not yet delivered or providing full refunds. If a member of our care team hasn't already been in touch to confirm your refund or your delivery, please pop us an email at [email protected] and we would be more than happy to resolve this for you. Warm wishes, ZanuiSimilar opinion? Write a review on ieatwords.com.au!
JollySouth East Queensland, QLD
- 2 reviews
- 2 likes
Lost my money. Zanui is bankrupt
I ordered on 17/10/19 and dis not recieve the product. I recieve an email on 29/10/19 advising Zanui has gone into administration. Do not place your order here. Lost money.
1 comment
Zanui A.Zanui
Hi there, we are very sorry for the issues you've had with your order. Zanui has been acquired and the transition to the new owners has been completed. Zanui is committed to resolving all outstanding ... Read more
issues and will be fulfilling all orders not yet delivered or providing full refunds. If a member of our care team hasn't already been in touch to confirm your refund or your delivery, please pop us an email at [email protected] and we would be more than happy to resolve this for you. Warm wishes, ZanuiSimilar opinion? Write a review on ieatwords.com.au!
SaraGreater Melbourne (Outer), VIC
- 5 reviews
- 2 likes
Terrible customer service, probably they have no one serving as customer service!
I put an order with Zanui and a few MINUTES after I placed the order I went to their website to cancel it due to finding another item somewhere else which suit my need better. There was no option of cancelling my order, so I called and was responded by an automatic answer as "Our system is down, please call back later". then I had an online chat with them and they said as your order has gone to our supplier it takes time to cancel and we have to see if we can actually, .... They told me that I will get a respond in 24 hours. Guess what? 24 hour...Read more
s passed, no answer to my phone calls, no answer to my emails, and apparently there is no one working in their office at all. I don't even know if my order has been cancelled or not! This was my first shop with Zanui ended up to be a terrible experience after all!1 comment
Zanui A.Zanui
Hello Sara,
I am sorry to hear you are unsatisfied with our service here at Zanui.... Read more
Zanui has been acquired and the transition to the new owners has been completed. Zanui is committed to resolving all outstanding issues and will be fulfilling all orders not yet delivered or providing full refunds. Please pop us an email along with your order number to [email protected] and we would be more than happy to resolve this for you. Warm wishes, ZanuiSimilar opinion? Write a review on ieatwords.com.au!
Blacktown SDCSydney, NSW
Perfect for many spaces!
Assembly was easy and is comfortable to use. Communication with the Zanui in relation to spare parts when we broke a wheel was brilliant. We will be buying another soon!
1 comment
Zanui A.Zanui
Hi there, thank you so much for taking the time to share your wonderful Zanui experience. We truly appreciate it and hope to see you back shopping with us in the future! Warmest Regards, Zanui Customer Care
Similar opinion? Write a review on ieatwords.com.au!
Nikky S.Greater Melbourne (Outer), VIC
Beautifully Boxed Gorgeous Colours
Beautifully presented in colourful boxes. Great size coffee cups that makes me smile when making a cuppa. Took a risk and bought the whole set while on sale .. wasnt disappionted! Making them special Xmas gifts for friends this year!
1 comment
Zanui A.Zanui
Hello, thanks very much for sharing your kind comments. We're so thrilled to hear you're happy with your Zanui experience, it means a lot! We hope to see you back shopping with us soon! Best wishes, Zanui Customer Care Team
Similar opinion? Write a review on ieatwords.com.au!
Darren S
- 2 reviews
Great Customer Service
Would highly recommend Zanui for any of your purchases Have purchased on several occasions with no issues at all
Last purchase was a slight hiccup at no fault to Zanui however Lou in Customer Service was there for me until resolved which was within a couple of days Will definetly
Be recommending to friends
1 comment
Zanui A.Zanui
Hello there, thank you so much for taking the time to share your experience, specifically with Lou from our Customer Care Team. It really means a lot as we pride ourselves on providing a top level of ... Read more
support to our customers. We hope to see yo u back shopping with us again in the future! Best wishes, Zanui Customer Care TeamSimilar opinion? Write a review on ieatwords.com.au!
LarissaMetropolitan Adelaide, SA
- 3 reviews
Extremely happy
I placed an order and there was something missing when it arrived. I contacted customer service and Gemma was quick to respond & put things right.
Quality of product & delivery is great, and customer service is spot on.
1 comment
Zanui A.Zanui
Hi there, so glad to see you're happy with the service you received. We truly appreciate you taking time out of your busy day to leave a lovely review about your Zanui experience, specifically with th... Read more
e wonderful, Gemma! It means a lot! Hope to see you back shopping with us in the future! Best wishes, Zanui Customer Care TeamSimilar opinion? Write a review on ieatwords.com.au!
Questions & Answers
mooasked
What are the quality and feel of the 100% pure linen sheets, also is the white an accurate pure white?
1 answer
Zanui A.Zanui
Hi there Moo, thank you so much for your question! We have over 50,000 items available on the website so we would need the specific item you're referring to so we can provide you with an accurate response. Please pop our friendly care team an email at [email protected] and we would be happy to help. Please remember to include the name or a link to the linen sheets in question so we can ensure a prompt response for you. Best wishes, Zanui Team
Maryamasked
Hi,
How can I track my order?? I want to know when I’m gone recive my order????? There is no track number with my order confirmation. Everytime O go on the website it just gives me the order details. I want to track it, how can I do that?????????????????????????
1 answer
Zanui A.Zanui
Hello Maryam, I hope you are well! So sorry to hear you are having trouble tracking your order and I can certainly assist you with this. Please, could you send over an email to [email protected] along with your order number and attn this to 'Kerry' in the subject and I can certainly help you track this!
Jen Casked
Hi, I'm wanting to order two barstools but won't be home when they are delivered due to working full time. Will they be taken to my local post office or will I have to collect from elsewhere? I'm in WA…. thank you :)
2 answers
I can’t say definitively but mine were left on the veranda in my absence. Probably depends on you instructions on delivery
Zanui A.Zanui
Hey Jen, thank you for getting in touch! You can provide the courier with the authority to leave your order in a safe place in the event you're not home for delivery. If this option doesn't suit, depending on the stools and type of delivery offered, you would likely be carded and provided with the courier's contact information, so you can get in touch to rearrange a suitable time for delivery. You can see what type of delivery service is offered on the particular item you're interested in, by clicking 'Returns/Delivery information' just underneath the item cost on the product page. You can also contact our super friendly customer care team on 1300 668 317 or via email on [email protected]. Hope this helps, Zanui Team
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Zanui A.Zanui
Hi Debra, we are very sorry for the issues you've had with your order. Zanui has been acquired and the transition to the new owners has been completed. Zanui is committed to resolving all outstanding ... Read more
issues and will be fulfilling all orders not yet delivered or providing full refunds. If a member of our care team hasn't already been in touch to confirm your refund or your delivery, please pop us an email at [email protected] and we would be more than happy to resolve this for you. Warm wishes, Zanui