Zanui (page 2 of 60)

The table I ordered was delivered quickly but had a fault in the finish . Contacted customer service . Zanui was straight onto and organised a partial refund . Very polite and friendly service

I ordered a Kidkraft Grandview Dollhouse and it arrived within 3 days. I'm very impressed with Zanui and would definitely use again. The dollhouse is also high quality and was the best price I found online.

I contacted Zanui about a part which was broken which was supplied from a company in their marketplace. Zanui handled all communications with me and the seller quickly and effectively and were able to come to an agreeable outcome. They were responsive to all of my questions and clearly outlined the information required to process the request. This is the second dealing I have had with their customer service and both times they have been exemplary.

Our order of several items of heavy furniture made in the peak sales period over Christmas-New Year (and travelling from Melbourne to Brisbane) was handled by Zanui with efficiency, punctuality and exemplary courtesy on the part of the service representative we contacted about delivery details. Thank you, Zanui!

I ordered two products from Zanui that both needed to be returned - one because I changed my mind (luckily before it shipped) and the other because the product was damaged upon delivery. In both cases, the customer service team was very responsive and persistent in helping refund my purchases. Whilst I was disappointed to receive a damaged product I was grateful for the prompt support in coordinating return and refund. Thanks again to Lou and the team,
Jess

Ordered 3 pendant lights just before Christmas, order arrived early January. Was initially concerned after reports of orders not being fulfilled, but didn't have any issues. Lights were around 30% cheaper than at local retail store. Would use again.

Excellent customer service. Great sale price for stools which look great. I purchased 6 of them. 2 had small scratch, but was given options. I am very happy with the excellent customer service on the phone. Feel comfortable and happy to shop again with Zanui.

Great price, great product and out-of-this-world customer service. Even though there was a slight delay with our order due to temporary issues with the supplier, the customer service team was always one step ahead of us, sending us updates nearly every day!! I have never felt that well taken care of at any shop (offline and online). We can't recommend Zanui enough, not just for the great products and great prices, but also for the outstanding customer service!! Thank you again!

Excellent customer service, went above and beyond for me - we had a stool which unfortunately the leather bubbled. Without hesitation, a replacement was ordered for me. Highly recommend Zanui! Five stars

The items are of very good quality with excellent customer service. They gave me reasonable options for an item that I wanted to return. I am so happy and satisfied

Beautiful quality mongolian lambskin, easily assembled sturdy legs, and the ottoman is comfortable, and looks really pretty in my bedroom. Delivery was a little slow, but Rosie and Sarah-Louise in customer service on the phone and via email respectively were helpful and quick to respond and my item arrived very soon after I alerted them to the fact that it hadn't arrived when expected. This was all in the Christmas lead-up so I can understand delivery issues occurring.

I purchased pendant lights for my new kitchen and unfortunately one of them was faulty. I contacted Zanui and spoke to Rosie. I was upset that I had to return the light and wait for inspection to then get a new light, so I didnt want to wait and went to purchase a replacement light. Rosie, the customer service person, had managed to speak to the light manufacturer and after checking my case and pictures, they were happy to not wait for the faulty light to return. They agree to send me a replacement. She also noticed I purchase another light straight away, so she promptly refunded my money for the faulty light. I am very please with the outcome and with her assistance. Thank you Zanui.

The best customer service for an online store Ive ever come across! Friendly, understanding and helpful. Thank you for making my Christmas even better
Great communication. Easy to communicate as well

Yes I agree to numerous reviews here, they are scammers. They took my $235 and now want to keep them without delivering the goods. It's been a month. I feel stuck, please suggest where can I report them.

SPREAD THE WORD!! This business is fraudulent and currently under administration. They are still taking orders and operating as per usual, however, you will never receive your order and you will not receive a refund. You may even get an email reassuring you that your refund is being processed - FALSE. The refund will not be issued. I even received a phone call from Zanui apologising for what has happened and letting me know the refund is going ahead - false!!! Has never gone through and the call can not be returned as the number will not connect.

Order not delivered Still waiting on my $ 3.500 order. No communication. The 1800 number has been dismantled!!
I believe that they are insolvent!!
Will have to wait or maybe contact KPMG
Just wasted slot of our hard earned money and will probably not see any of it.

Company in administration - proceed with caution if you buy from them. Search them on web for administration confirmation and further details. Unsure if orders will be fulfilled and not noted on their online website