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82 questions from our users

Tintin

Tintinasked

Recently I am appointing 8 home for my home construction and I already feeling terrible as I am only in the process of completing the paper work. The admin person just too unprofessional. She is a slow email replyer when I ask her questions some time she just did not even reply at all as I need to repeatedly send her the same email to get the answers. I feel that whatever they say or premise through the phone is always different to what in the paper work. I really want the paper work on track but really with the lady working attitude I just can not stand it any more.
I made an complain to the 8 home customer service and hopefully they will treat it seriously. Should I still trust 8 home?

4 answers
Eight Homes
Lily S.Eight Homes

Hi Tintin,

Thank you for your enquiry. We apologise you feel the level of service has not been satisfactory. Can you please send your full name and building address to [email protected] and I'll be more than happy to look into this for you.

Kind regards,
Bec



Doreenrunner
Doreenrunner

Welcome to eight homes!!, on sale so sweet and good, after that....things go down hill.....but by time you are already too deep into it too costly to pull the plug.....

Tintin
Tintin

Hi Doreenrunner
What did you mean by "by time you are already too deep into it too costly to pull the plug....." can you please explain to me more clearly

Chris

Chrisasked

Have heard 8 homes is about to go bankrupt or burbank who owns them are going to close both 8 homes and urban edge. Anyone else heard similar stories??

7 answers
Nicole B
Nicole B

Hi Chris, No, I have not heard any such rumor . As far as I know, Urban Edge owns 8Homes, not Burbank. cheers, Nicole



Nicole B
Nicole B

Hi Chris, To my surprise I have just looked this up on the net, and found that Urban Edge and 8Homes have "joined forces with Burbank. Your question was the first I heard of this. Here is a link to the article. I hope this is helpful. https://www.burbank.com.au/victoria/news-details/228 Cheers Nicole

Eight Homes
Lily S.Eight Homes

Hi Chris,

Thank you for your enquiry. I can assure you that our partnership with Burbank has not changed operations at Eight and Urbanedge Homes. Contrary to what you have heard we’re not ‘bankrupt/closing’ and its business as usual here at Eight Homes and Urbanedge Homes. I hope this answers you question and please don’t hesitate to contact us should you have any further questions.

Kind regards,
Bec

Tintin

Tintinasked

Hi every one.
Does anyone have building experience with 8home with easy 8 plan? they removed my inside out documentation from the contract and gave me the special conditions which had some unfair condition on it after I paid the initial deposit. And I tried to contact the admin lady, called her, sent her email but she did not reply at all. can anyone tell me what to do?

2 answers
Eight Homes
Lily S.Eight Homes

Hi Tintin,

We'd love to look into this for you. Can you please send your full name and contact details to [email protected] and we'll get in contact with you.

Kind regards,
Bec

Optimistic
Optimistic

this does not sound good. We are considering Eight Homes but no reply from Admin is disappointing !!!

Troy

Troyasked

Termite Treatment "B" should be the part of site cost in Belmond Estate (Clyde VIC)?

1 answer
Eight Homes
Lily S.Eight Homes

Hi Harris,

Thank you for your enquiry. Part B is a requirement in specific councils and is added to the quote. If you would like further information on this, please send your contact details to [email protected] and we'll happily contact you to discuss this further.

Kind regards,
Bec

L Jones

L Jonesasked

Does all eight homes have the same colour board to pick? I'll sincerely admit that the interior designer did an amazing job but just wish there were more colour choice to choose from as I know that we were offered only three colour choice which include one colour upgrade and two standard just to free buyers from the stress cause I don't want to stress myself to book for a colour appointment .

1 answer
Eight Homes
Lily S.Eight Homes

Thank you for the enquiry. For an easy and seamless process we offer our clients the option of three colour schemes to choose from. We make it easy for you! However, you do have the opportunity to make minor changes if you would like to make amendments to your home. Your customer service specialist can explain this further, alternatively you can send through your details to [email protected] and we’ll happily provide further information.

Kind regards,
Bec

shank

shankasked

hi, has anyone building s2 s3 s4 0r p6 facades. Anyone have the original look plz help me.

1 answer
Eight Homes
Lily S.Eight Homes

Hi Shank,

Can you please kindly send through your full name and contact details to [email protected] and we'll have our Sales Consultant contact you and provide you with further information.

Kind regards,
Bec

Mia Simson

Mia Simsonasked

Has anyone built the D-one.1 now Mode 4-27?
Thanks :)

2 answers
Eight Homes
Lily S.Eight Homes

Hi Mia,

Thank you for your Enquiry. Is there anything I can help you with?

Kind regards,
Eight Homes Team

Kthomp
Kthomp

Hi Mia, we will be building the Mode 4-27 with a few changes mid next year. dm me if you have any questions

Tit

Titasked

Hi, please anyone let me know what standard facade is and is that the facade seen on display homes?

3 answers
Lee P
Lee P

Hey there,

From my understanding the homes we saw did not have the standard facade, the consultant that you are working with should be able to show you a picture of the standard facade which is also nice, we chose a different facade which was really not that expensive to upgrade too. The consultant can show you the range of different facades and prices as well, we found them very helpful, hope this helps.

Lee

Tit
Tit

Thanks Lee.

Eight Homes
Lily S.Eight Homes

Hi Tit,

Thank you for your enquiry. As Lee mentioned, we have a selection of standard facades to choose from and your consultant will happily provide further information.

Please don't hesitate to contact us should you have any other questions.

Kind regards,
Eight Homes Team

Sam

Samasked

Hi, anybody who building their home with eight homes please can tell me how much time they will take for paper work like to sign the contract and afterwards to built up the home?hanks

1 answer
Eight Homes
Lily S.Eight Homes

Hi Sam,

Thank you for your enquiry. Can you please send your full name and contact details through to [email protected] and our Sales Consultant will be in touch with you for further information.

We look forward to hearing from you.

Kind regards,
Eight Homes Team

S L

S Lasked

Hello Eight Homes, can we make changes to the plans eg add extra powder room or flip the front?

1 answer
Eight Homes
Maryanne KEight Homes

Hi S L,

If you send your full name and contact details through to [email protected] I will be able to get our Sales Consultant to contact you and provide you with further information.

Look forward to hearing from you.

Kind regards,

Maryanne

Carmen

Carmenasked

Hi can anybody help. We want to use wooden floor but why do they have to use that small half circle wooden board on the outside of the skirting board. Has anyone had this problem? They say it is too hold the floor down. Other houses dont have it. Why cant the skirting board hold it down, thats what we want.

3 answers
idowhatiwant
idowhatiwant

Hey Carmen,
saw your question and as a owner of an eight homes house with floor boards i thought i would let you know that when our house was getting built, the skirting was done before the floorboards. The skirting is actually bigger then what you see with the floor boards so before our boards were down it was the skirting first which sits on our slab and then the boards came after which is why those half circle skirting join the boards and skirting together.

Carmen
Carmen

Thank you for the reply it helps alot on the process on why couldn't be done.

Rastis
Rastis

This is common practice in the building trade. I also agree it would look far better to lay the flooring then install the skirting boards as you would not need the additional quad trim. My educated guess is that its easier i.e cheaper for them to do it this way.

Punj23

Punj23asked

Can anyone, who has built with Eight Homes, please let me know if we need to pay the deposit before even seeing the inital cost? Forget about finalising the quote, even if this is a marketing strategy, its real bad on customer experience.

4 answers
Michelle
Michelle

Hi there

My partner and I have gone through 8 homes, and no deposit needed till you find a price and plan your happy with then when your happy you put down the $888. Then you will have another appointment to make any changes and then the second deposit of $1000 is required and then thats when its locked in.

Hope this helps

Punj23
Punj23

Thanks Michelle for your response. I thought the same as all the builders have same approach. However, my sales agent is asking me to deposit initial amount only then she will discuss the plan and quote with me. Certaintly, not the kind of service I am after. Anyways, I am going to say no to her and will go with some other builder.

3basS
3basS

G'day,
It depends on what you mean and expect as a initial cost.
Basic and vague figures are probably the best you'll get.
Everyone's initial costs will vary according to numerous build project attributes.
Sounds like there was an initial misunderstanding.
As it is to be expected, no builder is really going to be able to provide you with specific & accurate info until you are prepared to make a commitment to proceed with the processes required to do so.
Things like lot attributes, covenants, soil conditions would constitute initial costs.
The finer details follow afterwards.
It's only in your best interests really.
Hope that helps.

askmefor

askmeforasked

hi guys, anyone has built D-eight with them?

1 answer
iReview
iReview

I am looking for the same answer

Dhiraj

Dhirajasked

Hi everyone I want know about 8homes how they are ? Because I am think too build my home with them 2 floor

3 answers
Sue
Sue

Think very carefully.
Get EVERYTHING in writing.
Get an independent building inspector.
Do not believe promises unless incorporated into contract

Dhiraj
Dhiraj

Thanks for your reply but did u build with them

Rastis
Rastis

I've built with Burbank, Henley and now 8-Homes. They are the best of the three in many facets of the home building process. I also high;ly recommend an independant inspector. In saying this, my 8-Homes site supervisor has been fantastic in both liaising with the inspector and rectifying any defects found. Good luck!

Suz74

Suz74asked

Hi all. i am going to build the D seven but can't decide between the e2 or e4 facade. Can anyone tell me where i can see these facades? All the displays are e1.
Thanks Clayton

2 answers
Eight Homes
Maryanne KEight Homes

Hi Clayton,

Thanks so much for getting in touch. We currently don't have either of those facades on display, however would really like to assist you further.
If you email me with your full name and contact number to [email protected] I can get your sales consultant to contact you and show you images or drawings of these facades.

Kind regards,

Maryanne

Doreenrunner
Doreenrunner

z

PP07

PP07asked

Hi there, Is anyone building with Eight homes of their D SEVEN house? I supposed to sign the contract within few days. Please reply with your positive or negative answers as soon as possible. This is the first time I am building in my life and bit worried of the decision when reading others comment on building process with all builders. I don't know which builder is the best or cheapest as I have no idea. Every builder says they the best in town. I am a single mum with children. Working hard to get a roof over our head. Please post your answer soon. Thanks guys.

9 answers
Reymond
Reymond

I completely understand your caution and it is right to ask questions. I’m signing my contract this week for my 2nd home with them, My 2nd home to be built by 8Homes is a D7 the same as you. I am trusting them with my Superannuation Investment so I have been very careful. I built an S4.1 as my first home with 8Homes - very happy. I had experiences with other builders but by far, this is the best experience I have had in home building. The contract process is quite daunting but at least they are completely open and the staff do explain it well. I am happy to make a positive review for 8Homes.

PP07
PP07

Thank you very much Raymond. I really appreciate your reply.

JemC
JemC

Hi @reymond what is the quality of 8 homes like from your experience? Many other companies who are claiming they are great use sub standard brands and eight homes seem to use better appliances etc and materials but I'm wondering what their workmanship is like? Surely they can't be that great in price and good quality without something being compensated?? It seems too good to be true but from the verified purchasers on these reviews it seems ok so far. What do you think?

Newtothis

Newtothisasked

Hi, has anyone had issues of cracked bricks with their homes built by 8homes? They haven't turned over the house to us but we've already noticed there's a lot of cracked bricks around outside wall. Is this something that we should be concerned about? I hope this is just cosmetic issue that 8homes can easily fix and not structural. Thanks!

3 answers
Eight Homes
Nikita S.Eight Homes

Hi Newtothis,

The Eight Homes Customer Service team would be more than happy to talk you through this. Please contact Rosemary on 8398 1100 to discuss further.

Thanks,

The Eight Homes Team

Gamblor663
Gamblor663

I'm a carpenter and the bricks are always cosmetic except in the garage, the weight of the roof is running down the timber stud walls into the footings, in the garage generally the weight is running through the bricks. The cracks are a very bad sign if it's on the garage walls. If not don't let them just patch the mortar. Ask them to render all the bricks down that side or something. That will be cheaper for them rather than having the bricks pulled down. Probably didn't mix the mortar right, cheaper out on cement or something

Savita
Savita

Show your house to engineer get engineering report

Hawkeye

Hawkeyeasked

Any one recently or currently building in Geelong region? can comment on what they think, very good sales process but hesitant to sign as 3.7 stars is not great.

1 answer
Shelley
Shelley

Do not build in Geelong - read my review

Yellow daisy

Yellow daisyasked

Anyone recently building with eight homes?? Anyone having any trouble or delays in their construction build???

1 answer
bincyshiji
bincyshiji

Yes I do. I am building a house with 8Homes in Cranbourne East Vic (lot no 1641, 27 Fabale Way, Huntclub, Cranbourne East, VIC ). As per our Contract, after start the construction, 214 days ( including all delays) we have to get our new home. My building construction started May 7th 2014. Today 25th of November 2014. As per Contract they have to hand over the house on December 4th 2014. It is a double story house, and they did not fix even the staircase till now.When I signed the contract, they promise that within 6 - 8 months, you will get your dream home.(From the sales dept, they said you will get it 4-6 months).So I am very disappoint now. I have to change my kids to school to there. They are not giving a sure date for that.

Sasha Naik

Sasha Naikasked

If you are constructing on a block is it your usual practice to dump your construction waste on the neighbor's vacant block? Do you not charge your clients in the construction package of their homes the fees to dispose the construction waste?

3 answers
homeinthewest
homeinthewest

I believe this is included in the site costs. It is illegal for a builder to dump rubbish anywhere other than in the skip onsite, and they can be fined by the local council if reported. we had the next door builder dump concrete on our land prior to us starting to build. I reported them to council. Hope this helps

Scot Tish
Scot Tish

Your builder should be getting rid of any construction waste and not taking the easy option of dumping it next door.

Eight Homes
Laura C.Eight Homes

Hi Sasha,

Please contact our office on 8398 1000 or alternatively email through your address so we can get in contact with you to discuss this matter further.

Thanks,

The team at Eight Homes

Get an answer from our members and Eight Homes representatives

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