I purchased a set of Michelin Power Endurance tyres, the are smooth and stick on the road a lot better that the Schuabe endurance.
They feel solid when riding, The store sales person suggested them 6 months ago and she was right.
Thank you 99 Bikes Preston!

A sales consultant was incredibly unhelpful and obnoxious when we visited (2/6/19) to report a repeated fault in a new bike, insisting it was “user error” without seeing the bike.

Bought a Merida 20D from 99 bikes at North Lakes. Excellent customer service, explained the bike, rode the bike, follow up service the bike. All staff knowledgeable, helpful and patient. Compared with another bike shop where the young attendant had no idea of what he was talking about and offered no service.

Bought a new bike and there have been many small to dangerous problems with it. It has been back to the shop 3 times and for more than 2 weeks. If they had built it up correctly and checked it over properly before selling it then I would not have had to go back. There appears to be a focus on commission and getting things done quickly rather than providing a quality and reliable product.

Well known Brisbane shop attendants with great knowledge and history owning and running previous bike shops. They seem to have the answer for every one of my questions from bike tyres to decals for wheels. Also happy to send you to another shop when they don’t have the best item

Look else were for you repairs
Stay a 100 miles from these rip people they charged me $35 to install a part a gear cable on my bike
I don’t mind paying say $10
Not impressed

The guys at the burleigh store were great, we ordered a bike online, I made the whole confusing as we were a bit undecided which bike to get but they were super patient and everything was sorted. The bike we got had some paint rubbed off the frame from transport, they offered us a free helmet. Would use them again. Thanks.

I purchased a new bike computer online from 99 Bikes. The process was efficient, the price was very competitive, shipping was free. The bike computer was delivered by Express Post within a few days.

Very impressive.

Very bad service. Not one time. Staff doesn’t care about you. It is like whatever. Feel disgusted and fxxk running around in mind.

I was given a ladies bike for Christmas 2018, the bike was too big so I arranged a exchange with store and went to collect and the store manager was more than happy to ensure I was happy with my new bike and i was fitted nicely for the bike, so now i can enjoy my new bike and my family and enjoy riding together..

many thanks

From boxing day the store had a large sign perched in front of a long rack of bicycles "20-50% off Boxing Day sale" When I asked to see a discounted bike, the salesman told me it was only for parts and accessories, the bikes were already discounted to the limit. From there the salesman was argumentative about bike weights, continued to try and sell me bikes he wanted to sell not the ones I wanted to buy, accused me, as a customer, of having attitude and chastised me for rolling a bike off the rack to look at it more closely. A previous Facebook reviewer summed it up perfectly when he said, "Remember the customers are all arsholes in there mind."

Went with wife and kids to Brookvale store and the service was very poor. No tailored fitting of our kids to their bikes, poor bike options and couldn't spend 5 mins assembling the balance bike for us while the store was empty and the staff just stood behind the counter talking to each other. Will never shop here again.

I saw a cheap ($14) product online, called to check availability and price, then went to store to collect. At cash register they suddenly decided that the price I saw online and that they confirmed by phone (and we had just discussed next to the item) was the 'club members only' price - and to me the price was $20, or I could 'join the club' for $5. There was "no flexibility" about this. The price I had seen online was 'club members only'.
Online you can buy at that price (you 'join' for nothing just by registering. Moreover, the price states "club price" and "recommended retail" [suggesting that this is their price - not that they charge two different prices].

I felt this was clearly a ripoff and left in disgust.

Had an urgent.repair done at very short notice during the Christmas rush at Prospect SA store Fantastic service and done in super fast time.

I have received some really good advice from the staff at the valley store in terms of accessories, even though I haven't really spent much money there. Great Local bike store

many thanks to john and Cameron for the great service and assistance.
the team at Marion are very customer focused and have done everything possible to assist us.
The adjustment to my wife's bike may hav3 been minor to them but the thought that went into a great solution is very much appreciated.
Thanks again for the effort.