My partner went there for a replacement wheel ended up costing $170 when all it needed was a tyre and tube.
it broke within months after taking it to a trustworthy place they were disgusted by the "workmanship" of 99bikes preston.

Avoid these con men at all costs.

I highly recommend 99bikes, as they have the best bikes and parts. I always chose this store because the customer assistance is outstanding. All my bikes have a bit of their produced parts, also I like home grown brand " PEDAL " Brisbane's bike company owned by 99bikes.

Rob . Thank you for your expertise, with my new bike straight on to it . Will refer any one looking for a bike keep up the good work, looking forward to riding

These guys are outstanding.
Needed a new hydro caliper for my 10 yr old MTB and it got sorted out asap. I called 11am Sunday and took my bike there 45 mins later and 30 mins later rode away bike fixed.
Brilliant.
Management give Douglas a pay rise !!

We have purchased 2 bikes, accessories and now a car rack over the last year .
Tim and john from the marion store are so helpful .
Understand their products and i was lucky enough to get my bike / car rack fitted, in time to go away on a long weekend .
Thanks guys, see you again soon .

Went to buy an e bike for my wife. The assistance and product knowledge and female perspective was very helpful to her. Good price and have confidence we made the right buy given the help with sizing and fit for purpose of the final choice.

They are very good at what they do and helped to choose a good electric bike which I ride to college. It’s fast and reliable but the service is very expensive.

Purchased a Shimano HG50 sprocket, a Shimano HG40 chain, and a BBB Nautilus chain breaker tool from 99 Bikes. All components were reasonably priced and the customer service was excellent.

My Tacx Flux trainer was making strange noises and I took it into 99 Bikes at Capalaba. The sent it away and had it replaced with a brand new one. They removed the cassette and quick release before sending it and returned same to me once the product had arrived.

Just had my mine and my wifes mountain bikes serviced by Colin at the south melbourne store. I have to say my experience from the moment I walked Into the store with what were 2 very much neglected once loved comp bikes Colin took over and with interested scrutiny, came up with a cost effective way of getting them back to a condition where we can enjoy them again. Colins passion and "can do" attitude is a credit to himself and the store lucky enough to have him.
I'll be back and will recommend in a heartbeat anyone who is looking for bike service.

Given my experience with David, he is an honest and dependable bike mechanic who won’t rip you off! I know zilch about bikes and bought a bike thinking it only had, minor problems. David told me the bad news about numerous things needing to be fixed, but I decided I didn’t want to overcapitalise, given the bike was second hand.

Cancelled a layby instore they wanted to deposit the money into my bank account keep getting told daily it was transfered the day before blah blah still waiting on money

Read the bad reviews and was wary, but actually someone at another shop told us to come here as they bought their bikes here. And I’m so glad we did (Kawana store). It was our fourth bike/sport shop but as we walked up, we immediately received attentive service, talked us all the way through prices, bikes, sizes and so forth. We joined the club (for $5 one time fee, not sure what the big deal there is), so we got the ‘special’ prices but he also gave us a further discount, put a basket on right then and there, spent time fitting the bikes in the car....in short excellent friendly chilled service. Highly recommend. Maybe sometimes someone is having an off day but we had good experience. Will just go there from now on.

We found 99 bikes Artarmon to be professional and helpful. Casey did an excellent job advising us on the difference between electric bikes and we chose one suited to my husband’s needs. The prices were competitive too . He and Flynn worked for ages on getting a good fit for the new bike carrier on our rusted tow hitch. We would recommend 99 bikes.

I purchased a set of Michelin Power Endurance tyres, the are smooth and stick on the road a lot better that the Schuabe endurance.
They feel solid when riding, The store sales person suggested them 6 months ago and she was right.
Thank you 99 Bikes Preston!

A sales consultant was incredibly unhelpful and obnoxious when we visited (2/6/19) to report a repeated fault in a new bike, insisting it was “user error” without seeing the bike.

Bought a Merida 20D from 99 bikes at North Lakes. Excellent customer service, explained the bike, rode the bike, follow up service the bike. All staff knowledgeable, helpful and patient. Compared with another bike shop where the young attendant had no idea of what he was talking about and offered no service.