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Aurora Archer Gas 200 Series Questions & Answers
5 questions from our users
I was thinking of purchasing a Archer IS200 but after reading all the negative reviews I'm not sure if it's a good decision, are they really that bad.
Are there any other people that have had a bad experience with the product and warranty issues
Hi Lori the heater heats great but I've had quite a few pump and noise issues since I bought it. Pump intermittently stops working and whirring noise which comes and go. Recommend 50/50 at the t...
Read moreime it was the only gas heater I could find to heat the area I need. And having only 1 agent in Adelaide I can't get a second option on the issues.
Thanks Anne for feed back
I have an Aurora Archer 200 series and whilst in use leaks water from the back of the unit somewhere.
Can anyone suggest why and how to fix it.
Cheers Rod
Hello R Smith the Archer heaters produce condensate or water because of there high efficiency and it just may be that your flue is not fitted correctly or not dun up properly or you may need a new sum...
Read morep seal depending on the age of the heater for more advice you can call us on 1300 388 953 Mon to Fri between 9am and 5pm best regards from Tech support at Aurora climate systems the manufacturer of the Archer gas log fires ....................
My unit drips water from the lower flue outlet while in operation. I have an icecream container that I have to empty about once a week. I only run the unit on the front burner as it regularly fails to...
Read more light on the rear due to a fine veil of carbon that seems to short out the system. I clean it, it lights, runs normally and then next time, same problem. Look, they are good when running well but unfortunately there are not enough competent technicians to be able to provide support regionally and with the high cost of labour,Im not sure how much longer i want to keep getting my two units fixed!
G'day guys,
We have an Archer IS 203 which makes a hissing noise in operation after an hour or so, running on the highest setting.
It sounds like water drops hitting the top of the heater, and happens every 15-30 minutes.
Also, I get condensate leaking from the bottom of the PVC flu. Is the condensate normal, and once I seal the thread on the PVC flu where it leaks, does the heater absorb the water?
Thanks in advance.
Ray
Hello, Ray, all Archer gas log fires come with an automatic humidifier, because of there high efficency they do condensate and that is why you will see steam coming out of the flue, the condensate sho...
Read moreuld run back into the heater and collected in a container fitted with a pump and when it gets to a certain level it will pump the water into a tray on top of the firebox where it will be evaporated in the air stream, it will make a sound like someone pouring water into a hot dry fry pan for approximately 5 to 7 seconds this is a normal procedure of the heater and can occur every 10 to 60 minutes depending how long your flue is, the ambient temperature and the heater setting, if you have any further questions please do not hesitate to give us a call on 1300 388 953 or (03) 9795-8895 hope this has been of some help to you best regards from tech support at Aurora climate systems the manufacturer of the Archer gas log fire
My Aurora IS200 keeps beeping, how is this stopped and what does this mean ? Also the rear flame does not light up and the heater only operates on low even though both burn switches are turned on. Thanks, Simon
Hi the fan capacitor may be faulty 2 capacitors control the fan speeds has the heater been cleaned also renew battery's in remote and the unit cheers
Hello Simon the reason why your receiver for your remote in the heater is beeping is that the signal has been lost to the handset or it has gotten to hot,i dont no how old it is so i cant tell you if ...
Read moreit needs new batteries or not, if all batteries and connections are o.k you need to do a relearn process on the receiver which is a low voltage device and is a simple procedure to carry out, we will need some more information to give you the correct instructions or you can give us a call on the phone and we can guide you through the process our contact phone numbers are 1300 388 953 or (03) 9795 8895 hope this has been of some help to you kind regards from Tech support.
Hi ihave the Is200 getting a bit old but has been a good heater im having issues with the rear flame the HSI will glow but the solanoid for the second burner doesnt click only the front burner will start air pressure switch was replaced 12 months ago, capacitors for the fan, 2xHsis, remote 4years ago, both gas valve solanoids and the grey box, with the solanoinds could the valve for the second flame be sticking i have a new valve body but this hasnt been installed as yet ive turned the remote box to on to bypass the remote but it still doesnt start. Benalla chainsaws are our agents we havnt been able to solve this problem, also the remote previously did to beep 4 times but only beeps twice on & off,Is there any good gas techs in the benalla vic 3672 area Royce Smith [number removed]
If you give us a call on 1300 388 953 or (03) 9795 8895 we can put you in touch with a good technician in your area,it sounds like the person who has been working on your heater dose not understand...
Read more the unit because changing all those parts is not good we can probably give you more assistance over the phone we also need to know the age and serial No to give you correct information hope this has been of some help even though it is very late best regards from Aurora Melbourne.Get an answer from our members and Aurora representatives
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