We have been with Australia online for 21 years. As a secondary Maths teacher I know how important it is to make your clients feel listened too and support with clear instructions, patience and no judgement.
Every time my husband and I ring for support this is exactly what we receive from the other end of the phone.
I can't praise enough the service we have received over the years. Always helpful, calm, clear and problems solved.
Thanks so much. Perks family Caulfield South.

The technical support department is excellent. They have assisted troubleshooting my NBN on multiple occasions and were professional, efficient and successful.

Have our NBN connection through Australia Online for a little over 2 years and they are the best I have ever been with. Problems are literally solved in seconds from call start to call end, with a well manned Australian call centre team that are easy to understand and know their stuff I couldn't recommend them any better.. Don't believe this review? Then call them, their number is easy to find and press for technical support, usually I wait 5 seconds no joke.. They are worth the little extra for what is a far superior service.

NBN - They took all the pain out of connecting and now disconnecting and during the time I was with them they were the best I have ever dealt with. No issues at all with connections, timing, costs and the staff are just so bloody nice.

I can't recommend them highly enough.

After Telstra did everything to obstruct my NBN connection to Australia On Line, I sought help from Aust on Line. Their tech support could not have been more friendly or helpful. In particular Michael Bethune was totally on the ball and sorted out everything for me. The connection is new and working flawlessly and I could not be more pleased!

Just connected to nbn from adsl with Australia on line and had no problems as is always expected with the guys who work for Lizzy. Always polite in explaining to a non tech like me,helpful and patient fixing any problem I have had and not only could they understand me I could understand them. Being FTTN and a long run of old cable I am pleased with 45mbs most of the time ang 18mbs peak

We have not had ONE problem in dealing with AOL. Our AOL NBN service is fast, reliable, reasonably priced and the whole process of having the NBN connected was a breeze. After years of having to deal with Telstra in a Telstra only area on the Sunshine Coast (QLD) dealing with AOL is a breeze. We feel like we have dodged a bullet in choosing to go with AOL.

I can't thank the Australia on Line Team enough, for guiding me seamlessly through my transition to my new internet setup and my Phone line connection, via NBN.
With no technical knowledge at all, this was a task that I'd dreaded but you made it happen with ease.
Thanks again to the Australia on Line Team.

I transferred to Australia OnLine from Optus. The longest part of the wait was for NBN Co to come and do the FTTN as Im in a new estate. Had to make a call this morning to get my modem reset and its working perfectly so far. The staff Ive spoken with have been very professional and polite. Whilst Optus told me I would not be allowed to keep my home number Australia On Line were able to transfer it to my new address. Would highly recommend this company to others.

Recently connected to NBN (FTTN) with Australia On Line. All of my dealings with them have been excellent. The package price was very good for what I required, with no lock in contract. Had a couple of technical issues to start, but they were quickly sorted by the helpful support staff who are Australian and speak English you can understand! The most I have had to wait to speak to someone was about 2 minutes. Wow what a difference from the big providers. Thoroughly recommend you give them a go!

Connection NBN to the Note
Set up without problems except former provider IINET would not release my old phone Number so had to wait for new number.
Speed usually a bit faster as before but sometimes slows right down.
Customer service till now excellent, quick, polite and professional.
Would not change to IINet if it was for free.

I use their NBN. I am not sure about the speed, but i think it is okay. The best part is their customer service, the phone call will be answered in few seconds (really a human). I know my friends is using other provider and it takes around 7-10 minutes to answer the phone call

Member with 'Australia Online' since 2001, excellent ISP, great helpdesk, very helpful in transitioning from ADSL to NBN. . NBN themselves created hassle in connection but 'Australia online' were persistent to resolve error. 2 weeks transfer time because of the NBN group. High recommend 'Australia online'