My internet was down for 2 weeks. Telstra had arranged to send out a tech but I'd have to wait for a week or more.
My techy neighbour came over, logged into the config page of my modem and worked out that it had dropped its config and all we needed to do was put my bigpond username and password back in. presto back online. So Telstra were going to send out a tech to do that? They could have done that over the phone. I was so unhappy I gave them the flick there and then and went back to my old ISP that I'd had dialup with back in the day. They got me online, no fuss and I've been happy since!

I couldn't sleep. Flicked an email to ozzy online support that I'd been meaning to send for ages about connecting my security cam to the wifi. Didn't expect to hear back till at least business hours. 10 minutes latter, ding goes my email in reply. I'm impressed.

I was looking for good NBN price and good service.
I crossed off all the larger providers as they all have overseas call centres and some don't even have decent pricing.
Looking at the smaller providers there are a very few with good prices and good reviews, but most are only available on the phone 9 to 5.
How can you have good service when I can't call you if I'm having problems in the evening and you're not there!
I've been with Australia On Line now for 12 months, good prices and 7 day phone support.
I'm happy to say that after 12 months of being with them, they have good speeds, reliable internet as well as great support.

Such a relief to talk to locals and understand and be understood. Our NBN is fast and solid. On the rare occasion we've had to ring up, we've spent little time, if any, on hold. Happy we went with AustOnLine.

Can't speak too highly of these guys. I had some issues initially, but I was called directly by a manager, as any issues get flagged to management it seems, who then pulled out all stops. Problem solved. I can't speak highly enough of these guys. Their long years of experience really shows in getting customer service right.

I've been with Australia On Line since dialup and then ADSL. Always friendly, always patient and rock solid affordable internet. I love we don't pay phone line rental anymore with NBN!

Our family's been with Ozzie for years. When we call the phone gets answered in seconds and rarely more than a minute or two. Any problems get sorted promptly, they don't pass us from one department to another, the person who answers the phone deals with whatever the issue is. I wish all businesses were like this.

Top marks to AOl's aussie team. One day we're on old internet, next day on fast NBN, no interruption and no 7pm slw down! AOL promised I'd be able to keep my home phone number, that we've had for 20 years, and they were true to their word.

We've changed to NBN.
Are getting no drop outs, good speeds, happy on no contract and loving the included calls.

We changed too NBN after being on ADSL with ozonline.
We get good speeds with good service and a good price talking to staff that I can understand.

NBN was connected to my brand new house around December 2016. Given that there was a trail from the kerbside to the house, the connection time from the start to actually going online connected was super fast. Australia Online organised everything to do with the whole connection. There were nil hiccups throughout the whole procedure, with NBN doing their bit outside to the technician connecting inside.

I have not experienced any complaints with this service. Also, there is no waiting time to speak with an operator should the need necessitates.

All in all, I am extremely happy with the provider service, and I have no hesitation in recommending their product (Australia Online) to anyone that needs an opinion.

Margaret

NBN.
Set up process was excellent
Not long to wait for setup
Hardly any dropouts
I am Extremely satisfied They have Always been so helpful.

Never have any issues regarding customer service. Great friendly service. I would highly recommend Australia Online to anyone looking at getting connected..

I have my NBN connection through them and I had ADSL through them as well for few years. In case of any problems you call them up and always talk to local support person, very straight forward and responsive.

I've used Australia on line 2 different times now after moving house. I'm on the nbn network now and setting up the connection was a breeze, had no problems. They sent me the router already to go which was great. If you have to call support or customer service they are just brilliant, they talk you through step by step if there's a problem. Would highly recommend this small Australian company.

Tried to connect to NBN but my phone line was not of a good enough standard. I had to cancel my connection and was refunded all money I had paid upfront. They were fast, efficient but most of all courteous and pleasant to deal with. I never had to argue with them to get my refund. Can not fault their service at all and would recommend them to anyone. A1

I've been with Australia On Line more years than I can remember - even before our previous ADSL connection. These guys are always personable and provide great, but easy to follow, technical advice to assist in sorting out any issue with internet connections, and I certainly can't remember spending long times in call waiting queues.
Australia On Line provides such clear, efficient and thorough support, I even recommended them to my 80 year old mum!