We all need to be a little chill and understanding because of Covid 19, but Austpost seem to be experiencing problems that other couriers are not. I have parcels coming through daily with a turnaround time of 3 days from Amazon, yet a parcel from Brisbane sent on March 22 has still not arrived in Adelaide 11 days later and has been in Melbourne since March 25. Reading other comments, is Melbourne the problem and are they being selective about package size - only small parcels because it looks good in terms of percentages of parcels delivered on time?

And them, Austpost replies with - "Just so you know, over 90% of late items arrive within 3 business days of their expected delivery date." That not a good target, that's appalling.

Parcel from Sydney that should have arrived in 2-4 days has been shown as being stuck in Melbourne for 10 days now. These people are totally useless. And the number of letters that I’ve seen delivered to incorrect letterboxes is also a disgrace.

I believe Australia Post is the worst post company in the whole world. It says delivered and it is not delivered. I received mails and parcels mailed to other person living in different address three times. It is always not on time. From Brisbane to Melbourne, a mail needs one month. I can already walk to Melbourne to send the mail. I don't know while till now, no other companies come out.

Ordered an item from Sydney > Perth which was sent by the retailer on the 21st of March. Here we are on the 3rd of April & it’s still sitting in the Sydney depot & I have no idea when I’m going to receive it. I know they’re using the excuse of Coronavirus to try & justify their uselessness & why they can’t deliver in an acceptable time frame, but I’ve had no problem with other delivery services & as you can see from all the negative reviews over the years, this isn’t anything new for them.

I have been waiting 8 days so far for a delivery from Indooroopilly to Paddington Brisbane - a nearby suburb. Due yesterday it never arrived. The driver reported "wrong address". I reported the failure to deliver to Australia Post but it says the parcel was delivered. After submitting an on-line notification of the non delivery I have received an email that "we are on the case" and will get back asap "usually between 24-48 hrs". Well short of what is expected as Customer Service.

This happens every time. I replied to the AusPost text confirming someone will be at home.
I'm watching the tracking saying the parcel is on board for delivery.
A few hours later it says attempted delivery - no one in attendance.
I've been sitting here all day!!! My buildings intercom goes to my mobile phone so no matter where I am if someone pushes that button my phone rings. IT DIDN'T!

I bought a product online on the 19/03/2020. It was sent on 20/03/2020
Via Australia Post and of course there isn’t a tracking number or it hasn’t been activated either way $260 down the drain
Word of advice find out before you buy anything online who’s going to deliver it
If sender says Australia Post. Don’t purchase run a mile because the chance of getting your parcel 100 to 1

I was given a tracking number from the seller more than 2 weeks ago for an item but it has since been sitting in the processing centre in Melbourne. What on earth is going on?

Just wanted to take a minute to thank AusPost since they do get a fair bit of negative feedback and I've never thought to add my positive impression.

In my area I've never had a problem with my deliveries, they are always on time & in good condition. The drivers I encounter are very friendly and hard working, sometimes they get creative in hiding my packages so only I come across them. In this tough time they are really doing the hard work and providing an essential service to the community, which I'm really grateful for :)

Good management is all about providing good and fast service and not filling your pockets!!! Again, a NOT SO PROFECIONAL SO CALLED PROFECIONAL. With CEOs like that, Australia is going to the dumps. Wake up Australia, get rid of such low-brains.

I have ordered items online a lot lately and they all been shipped by Australia post. Some items arrived on time and some are not. Please use startack premium if possible. I looked all the on time items were shipped by startack premium. Those delays and still at the facility for more than 2 days are eparcel. My building manager announced that building management office will no longer accept parcels and I redirect my parcels as the same address before just removed building management office. Been told already redirected, yet tracking number still shows held at the facility instead of redirected. Called to the support and didn’t get help. Please just remove supports department as they are not useful or helpful.

Domestic tracking and delivery times a joke. Told yesterday expect parcel today, already 2 business days late. Today tracking says tommorrow.
I can write hundreds of other AU Post failures over the years.
Govt needs to sack the lot of you and start again with people who value their jobs...

Very good with postage and handling! Not a damaged parcel I’ve received yet! A little slow on tracking updates, but due to what’s going on it’s completely understandable! Love the way the parcel/s get treated!

The package was posted form Karratha on 6th March and as of 20th March it has not arrived. Tracking information has been virtually non existent, aside from a note to say 'delayed'. No updated delivery date given or information on where the package might be.

Took the day off work as my parcel was coming and needed it urgently. I receive a text message at 7am saying my parcel is coming please reply what you want done with it. Didn't see the text til 715am and replied "2" someone will be home. Straight away a text back saying "too late your driver has already been to the home". This is shocking customer service. Please change or delete the text message option, the driver should ALWAYS try to deliver the parcel. If noonne is home then leave a card. Am so so annoyed

Last 9 deliveries were never even attempted. They don't leave the calling card. Just drive near our place and log it as "unable to gain access". Then it goes to one of three post offices up to 6km away. Only with Australia Post/startrack. Every other courier company seems to be able to do it. Telling all companies that I order things with NOT to use Australia post

I received a package from auspost and it was great
Timing of arrival was great
Tracking the package was consistent
Customer service was great as well
Parcel came in good condition