I have tried shopmate for the first and last time. Will not repackage under a metric volume of 2.1kg so will always cost atleast $25AUD to send anything. Cost to send anything in general, after eventually finding rates, will cost you a great deal more than any other forwarding service actually based in the USA. No invoice to provide as purchased through eBay, they tried to charge and extra $55 to me because of this, and no explanation as to why an invoice is necessary. Go anywhere else and get a forwarding address, as usual shopmate is just another auspost system to rort the Australian consumer.

I cannot express my gratitude enough to ShopMate for their excellent service! After finding out what I needed to order was not being shipped to Australia during this worldwide situation, I took a chance on ShopMate. Pricing is on the more expensive side, but this is something that didn't even phase me; it was worth it in my case since I needed these items shipped and I was willing to pay extra for that. Delivery came on-time so there were no issues there. Thank you ShopMate for your fantastic service. You have REALLY helped me in a time of need and I will continue to use your service in the future and recommend you to everyone I know! :)

I've never had a problem so I've never had to seriously test their customer service (only had simple queries) and the only annoying thing is that multiple packages couldn't be consolidated (or excess packaging removed) to save me on delivery fees (but that isn't a gotcha, they are upfront about it). I've used them for items in USA that the seller won't ship to Australia and the process, speed and website are fine. That said, with the Australian dollar down, plus adding gst, it has become less cost effective to buy from US, so I rarely do it now, however that is not Shopmate's fault.

$77.80 to send an under 500 grams smartwatch worth $150 USD. Billed at 1.73kg because Shopmate charges cubic volume of the stupid Amazon box. UPS would have been cheaper and wouldn't have charged me GST either. Never again. Hope this service shuts down.

I cant fault the service and reliability of Shop Mate, however the pricing is the most ludicrous Ive ever seen, the cost is unjustifiable and the pricing table is misleading on their website. How the can charge $100+ for a 2kg package is obscene.

Sent 2 books from Amazon weighing 1.4kg.

Cost of books was $14US

Auspost charged $44.03 for shipping.

It is an absolute ripoff but typical of the poor service us Australians have come to expect from this carrier.

Recieved quickly. Packed ok though the box wasn't fully taped shut.

Tracking ok, I didn't have updates while in the US, but once is was in AU, I could track it.

I am thankful that ShopMate is available.I had no problems whatsoever when I ordered a DVD that I could not purchase anywhere else.I was constantly updated by ShopMate and even though I thought the postage was a bit expensive I found that it was cheaper than other places. I am definitely using ShopMate again as more and more US stores that I have bought from previously stop shipping to Australia.Thank you for providing this service so that I can purchase goods that I want.

High quality service, but like concierge service and Manager there always goes extra mile for any relevant services in post office. And always can expect right advices regarding services and information.

I ordered 5kg of foam related products which were in two boxes (I paid the consolidation fee) from a USA based supplier that wouldn't ship to Australia - the cost of these products were $150USD. I was charged $355 for the shipment. When I picked the boxes up at the post office, the staff thought the fee was exorbitant based on the size and weight. The package did arrive when it said it would is the only solace in this transaction, but I won't be using AusPost's Shopmate again.

Decided to buy some Pokemon related products for friends and my younger brother, total cost was under $55 AUD, then I had to pay more than double the price just to have it shipped to Australia. $116 dollars is a lot for some paper cards and a plush toy.

I purchased a jacket worth $120USD and now paying $177 to have it shipped here?! Not happening again, what a rip off and no guidelines on pricing before signing up.

What a nightmare this company is. I bought some collectables from an America only store and because of their dumb policies they opened the box but not carefully and now my items all have box cutter marks on top. I wish to make a claim but these items only have 3000 globally so I don't want them to be trashed. The damage is their and that isn't good enough when I'm paying double the item price worth in shipping. I would genuinely not use this service again. This has irritated me to no end as I don't want to accept getting damaged items but also don't want these items trashed

I bought a jacket online. Its actual weight was 0.7kg. I was charged for 2.7kg. 60AUD in total. The system didn't give me the option of repackaging or whatsoever. Last time using this service. I wish I had seen these reviews before.

It’s just cost me $180 in postage to get a body pillow over from America. Wish I’d read these reviews first. What a rip off!! Shame on you Australia Post!