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BilseMetropolitan Adelaide, SA
- 2 reviews
- ADSL
- Verified customer
Utterly useless at fixing issues
Connection has been unstable for months, we now have ~40% packet loss making browsing or working impossible, we've gone through several rounds of back and forth over support tickets and they're unable to either fix anything or tell us what/where the problem is.
1 comment
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ManuGreater Melbourne (Metropolitan), VIC
- 2 reviews
- ADSL
- Verified customer
Extremely poor service
Extremely poor service. Only had them for 1.5 months and went through constant agony even after cancelation.
The speed I got was between 1 and 1.5 Mbps at all times and the blame was always placed on the distance from the exchange. If I was too far then the services should have been denied.
Made me pay the connection fee and the entire months charge even when account was canceled in less than 10 days into the new month.
1 comment
Rebecca J.Barefoot Telecom
Hi Manu,
We are sorry to hear you feel your Barefoot experience was poor.... Read more
We can confirm that ADSL services are a best-effort service and there are limitations based around the copper phone lines connected to your home, and the distance your home is from the local telephone exchange. Barefoot has no control over either of these factors, as we physically don't own this infrastructure. Nonetheless, we certainly understand how this would be a frustrating experience. Unfortunately, a minimum sync speed of 1.5Mbps is the best that Telstra will guarantee on a residential grade ADSL service on the Telstra network. Again, we do not have any control over this and it is not possible to determine your estimated and maximum speeds until the service is physically connected. Can you confirm your Barefoot account number so we can look into this further? Regards, The Barefoot team
Similar opinion? Write a review on ieatwords.com.au!
Mama PDarling Downs, QLD
- 3 reviews
- ADSL
- Verified customer
Easy to contact and great service
I had a problem with connection and made contact with the team. The problem was easily sorted with a reset at their end. The staff are always friendly and helpful.
1 comment
Rebecca J.Barefoot Telecom
Hi Mama P,
Glad to hear we have been friendly and helpful!... Read more
Regards, The Barefoot teamSimilar opinion? Write a review on ieatwords.com.au!
Find out how Barefoot Telecom ADSL compares to other Internet Service Providers
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YvetteAlice Springs, NT
- ADSL
- Verified customer
Luca and Sam rock !
The barefoot guys got me up and running again
Service was courteous, polite and professional
Highly recommend their help as living in remote Alice Springs, no problems with this provider
Have recommended and will continue to recommend to others
1 comment
Rebecca J.Barefoot Telecom
Hi Yvette,
Many thanks for your kind words! We appreciate you taking the time to leave us this review.... Read more
We will pass your feedback onto Luca and Sam, and we are very happy to hear they were helpful! Regards, The Barefoot teamSimilar opinion? Write a review on ieatwords.com.au!
AdrianSydney
- 4 reviews
- ADSL
- Verified customer
ADSL down again for days
On the early morning of Thu the 16th of May, my phone line went dead yet again after a few days of dwindling. The fix phone was absolutely silent while the modem ADSL light was permanently red.
I called Barefoot. They went through a long procedure while keeping me on the phone only to declare that everything is okay at their end even if they could not even call me on the fix line.
They would log though a fault with Telstra for my sake but I may have to pay the copios Telstra's fees for intervention just in case I tinkered with their distrib...Read more
5 comments
Rebecca J.Barefoot Telecom
Hi Adrian,
We are sorry to hear you are experiencing issues with your ADSL service.... Read more
Unfortunately, ADSL connections are managed by Telstra who owns all the infrastructure and not something we or any other re-seller have control over. In saying that, we do understand that any issues with connection are incredibly frustrating and reflect poorly on our own service, and we constantly raise these sorts of issues with our suppliers. Can you please confirm your account number so we can look into this further? Regards, The Barefoot teamI was informed last night that due to to catastrophic faliure it will take until the 23rd to restore the line, that is 7 days, if they will fix it indeed.
Catastrophic it was last time though when it... Read more
The saga continues. Even though I was told that Telstra had a mass disruption, and as such I don't have to be at home, a Telstra technician just showed up only to declare after a short while that it'... Read more
s not their problem and as such the provider, Barefoot, should send a technician. That could have been determined last week though not after 6 days. Anyway, we paid Telstra to install the line end to end to my knowledge. The line is still dead while the blame is passed around now. Nobody seems to care about the fact that I, the customer cannot do my work and have to spend time and money to find alternative net until they settle their contractual issues. Since I have only ADSL line at my location, they say, does this mean that I have no other choice but Telstra as the supplier for the line? Does anyone know?Similar opinion? Write a review on ieatwords.com.au!
Emma C.South East Queensland, QLD
- ADSL
- Verified customer
Horribly unreliable
Unreliable internet - repeated hours of no wifi during peak times with no explanation or discount offered. Waste of money.
I'm in Brisbane, CBD, Saturday night at 8
8:30, no internet, again, and no one available to phone. This is the 4th time in just a few weeks.
Thankfully this hasn't happened while I've been working yet, but I cannot afford the risk.
1 comment
Rebecca J.Barefoot Telecom
Hi Emma C,
Sorry to hear this.... Read more
Can you please advise your account number so we can look into this issue ASAP?Similar opinion? Write a review on ieatwords.com.au!
- ADSL
- Verified customer
Constant dropouts
My internet constantly drops out, especially at night and I have to tether my phone. I called about it and it seems like an overly complicated process to see what the problem was including me having a Ethernet cable which I don’t have.
1 comment
Rebecca J.Barefoot Telecom
Hi Bree,
Sorry to hear this.... Read more
Can you please advise your account number so we can look into this issue ASAP?Similar opinion? Write a review on ieatwords.com.au!
CraigMetropolitan Adelaide, SA
- ADSL
- Verified customer
Great company
Their delivery and connection dates were earlier than expected.
Their tech support line is answered immediately and your not left on hold for hours waiting, like with other internet providers.
All of my technical issues have been resolved promptly by helpful and friendly staff.
1 comment
Rebecca J.Barefoot Telecom
Hi Craig,
Thanks for your fantastic review!... Read more
Glad to hear we have provided you with a good experience. Regards, The Barefoot teamSimilar opinion? Write a review on ieatwords.com.au!
Luke LorenCentral Highlands and Goldfields, VIC
- ADSL
- Verified customer
Grateful to their customers
When calling Barefoot there are very short if not non existent wait times and the staff are extremely helpful and professional. When issues have occurred they have been dealt with quickly and professionally putting costumer satisfaction first.
1 comment
Rebecca J.Barefoot Telecom
Hi Luke,
Many thanks for your feedback and kind words!... Read more
Regards, The Barefoot teamSimilar opinion? Write a review on ieatwords.com.au!
Review collected in partnership with Barefoot Telecom
Find out how Barefoot Telecom ADSL compares to other Internet Service Providers
Know better, choose better.
- ADSL
- Verified customer
Good so far
I haven't had any issues with internet and it was easy to connect and set everything up. So far internet has been stable and normal speed, with the usual slow times after 5pm as with every other provider I have had in the past. I only had only issue with getting my new SIM card with them and they made a whole month of my life really difficult without any proper solution but for me to return to my old phone provider and their customer service is not great.
1 comment
Rebecca J.Barefoot Telecom
Hi Vaj,
Thanks for your review. ... Read more
We are sorry to hear about your experience with our mobile service and customer service. Can you please advise your account number so we address this matter ASAP?Similar opinion? Write a review on ieatwords.com.au!
Review collected in partnership with Barefoot Telecom
Nico VDMSouth East Queensland, QLD
- 2 reviews
- ADSL
- Verified customer
No thrills, No Fuzz, No Buzz but it is Cheap
I have been with a barefoot for a few months now after shopping around for a good broadband deal until NBN arrives. On the price they are very competitive and for service we have not had any outages but my word the service is sooooo slow. I have not had a slower of any provider compared to them.
1 comment
Rebecca J.Barefoot Telecom
Hi Nico VDM,
Sorry to hear this.... Read more
Can you please advise your account number so we can look into this issue ASAP? If you are experiencing issues please contact our support team on 1300017622 so we can investigate.Similar opinion? Write a review on ieatwords.com.au!
Review collected in partnership with Barefoot Telecom
- ADSL
- Verified customer
Terrible speeds every night
My internet is basically unusable at night, slowing down to <1mbps (speed test) and then sometimes gets stuck on this speed during the day too. Customer service is only available until 7pm which is extremely frustrating for those who work long hours and means I can never call when the speeds go down. Repeated troubleshooting hasn't worked. I understand they rent the lines so their customers get booted off the bandwidth first. I'm not organising to change providers.
1 comment
Rebecca J.Barefoot Telecom
Hi BeeC,
We are sorry to hear this.... Read more
Can you please advise your account number so we can look into this issue ASAP?Similar opinion? Write a review on ieatwords.com.au!
Review collected in partnership with Barefoot Telecom
- ADSL
- Verified customer
Worst Experience ever with ADSL barefoot
I just came back from my holidays a month ago and decided to pair up with this company as i've previously done a nbn service with them. i must say a lot of things has gone horribly wrong.
1. Arrogant staff:
I politely asked if there was any discount or offer for a returning customer and the staff sounded angry and wasn't pleased at offering it to me.
2. Poor communication between staff
Sadly the staff could not pick up my address (if there was nbn or no nbn offered at the building). I was eventually signed up and was told there was an issue...Read more
with the building (line disconnection fee) and needed to wait approximately 20 business days for the line to activate. No communication or follow up until the last day of the 20 days and was told i need to fork out additional $200+ to get the line re-install and wait another 20+ days. This was totally ridiculous. After having enough of this i decided to turn to another ISP.1 comment
Rebecca J.Barefoot Telecom
Hi Tyron,
Sorry to hear of your experience.... Read more
Can you please advise your Barefoot account number so we can look into this issue ASAP?Similar opinion? Write a review on ieatwords.com.au!
MauricioSydney
- ADSL
- Verified customer
Do NOT choose this ISP
I used this company for over a year. The service constantly dropped out and if I wanted to get it fixed I had to risk a very expensive outcall fee if I was found "at fault". On top of this, the service did not work at all for the last month, but the bill kept coming. And now, after having canceled the service more than a month ago, I am still getting my bank account debited by this company!! I even received an email confirmation from them saying that my account was closed, but I am still being charged. DO NOT USE THIS COMPANY. My overall experience is rated at 0/100. I literally feel robbed.
1 comment
Rebecca J.Barefoot Telecom
Hi Mauricio,
Sorry to hear this. ... Read more
Can you please advise your account number so we can look into this issue ASAP?Similar opinion? Write a review on ieatwords.com.au!
HellibellySurry Hills
- 2 reviews
- ADSL
- Verified customer
Took a while to get connected
It took a while to get my service connected as Telstra kept rejecting the order from Barefoot saying there were no ports available at my address. I nearly cancelled the order because Barefoot couldn't guarantee any ports would become available. Eventually (3 weeks later) Telstra managed to "release" new ports and the service was connected. Connection is good most times although sometimes it can be a little patchy when you watch Instagram stories or if 2 people are streaming at the same time.
1 comment
Rebecca J.Barefoot Telecom
Hi Hellibelly,
Thanks for your review!... Read more
Regards, The Barefoot team.Similar opinion? Write a review on ieatwords.com.au!
Find out how Barefoot Telecom ADSL compares to other Internet Service Providers
Know better, choose better.
Matty MAU
- ADSL
- Verified customer
Typical "its not our fault", but happy to charge for services not provided
When will telcos be held accountable for "services" they charge for? 2 months with no connection so closed account. No offers to refund, just the usual "we can troubleshoot" but you might have to pay for it depending on what we find. No thankyou im not paying to fix a bad line on a rental, in which we supposedly pay a "rental" fee for the line.
Day we cancel acccount we get a bill for another month, Barefoot sends an email stating they will refund. Blatant theft of our money
Terrible connection from the start, if it rained... no connection. Hot day.... no connection etc...
1 comment
Rebecca J.Barefoot Telecom
Hi Matty M,
Sorry to hear this.... Read more
Can you please advise your account number so we can look into this issue ASAP? Regards, The Barefoot teamSimilar opinion? Write a review on ieatwords.com.au!
ShellBrisbane
- 6 reviews
- ADSL
- Verified customer
Great Service & Product
Very easy to contact the company and you will be answered by an Australian who understands the issue and wants to help.
The only hiccup I had with connecting my service was finding the correct port to plug the modem into. The guy I was speaking to on the phone was very patient and fully prepared to stay on the line while I went round my new residence trying each one I found.
Have been up and running nearly three months now and my ADSL connection has been outstanding.
1 comment
Rebecca J.Barefoot Telecom
Hi Shell,
Glad to hear you are so happy with us, thanks for your review! ... Read more
Regards, The Barefoot teamSimilar opinion? Write a review on ieatwords.com.au!
- ADSL
- Verified customer
Zero complaints
The biggest thing for me is how easy the company is to deal with. Contacting them is easy. They are efficient and friendly and the whole process is always so simple. I cannot fault any of the dealings with the barefoot team including a difficult intial connection, moving to a house with no address, and missed payments.
Connection has always been reliable, despite living in a bad area and I haven’t had any issues with the service.
1 comment
Rebecca J.Barefoot Telecom
Hi Corinne,
Many thanks for your feedback and your kind words!... Read more
We appreciate you taking the time to leave this review. Regards, The Barefoot teamSimilar opinion? Write a review on ieatwords.com.au!
Review collected in partnership with Barefoot Telecom
ScottBrisbane
- ADSL
- Verified customer
Useless company. 5 Weeks without service. Why is it never their fault?
Ordered ADSL2+ internet more than 5 weeks ago, and I still don't have any service.
Called customer support and they kept saying it's not their fault and they can't do anything about it, and tells me to keep waiting.
Find another company!
1 comment
Rebecca J.Barefoot Telecom
Hi Scott,
Sorry to hear this.... Read more
Can you please advise your account number so we can look into this issue ASAP?Similar opinion? Write a review on ieatwords.com.au!
Ingrid JohanssonMawson Lakes
- ADSL
- Verified customer
Great value & personal Australian service
So far I am 100% pleased with Barefoot Telecom. All seems to be reliable. No dropouts.
I've only ever phoned for a query or support, both of which have always been happily and efficiently managed by Australian based staff and with lovely customer service.
1 comment
Rebecca J.Barefoot Telecom
Hi Ingrid,
Many thanks for your feedback!... Read more
Appreciate you taking the time to leave this review. Regards, The Barefoot team.Similar opinion? Write a review on ieatwords.com.au!
Review collected in partnership with Barefoot Telecom
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Rebecca J.Barefoot Telecom
Hi Bilse,
Sorry to hear this.... Read more
Can you confirm your Barefoot account number so we can look into this issue further? Regards, The Barefoot team