So, during the upheaval of the pandemic, my partner and I moved temporarily interstate to be with our families and did not realise that our internet payment had not been debited. No emails or anything, Belong disconnected our service and charged us $150 as a termination fee. I paid that but when we returned home and the internet was not connected, we were informed that due to the virus, they can't reconnect us because they have no staff. So, they had the staff to disconnect our service and charge us $150 but can't reconnect us despite the fact that we have a modem set up and connected and no outstanding payments. We are students about to start online exams and have no internet. Thanks, Belong, we'll be going elsewhere.

For a company that provides an internet service I find it incomprehensible that there staff can’t work remotely ( maybe there using there own service) 3 days before any notion of contact to resolve a problem, or via call, covid 19 of course, how can other providers manage. Bad bad an bad, had no problems for 12 months but had no need to contact, its a shame. Just spoke too shriad he was very good although this is 3 days after an email, now it’s another possible 3 days for a technician. Think that’s me an belong done, word of mouth won’t do them any good either !

They are shocking, staff are lazy and do not even log calls or attempt to cooperate and fix issues, then they wonder why customers are so so so cross. Try another provider

I have lost my job due to Covid-19 and have not been using my internet service since I moved out of my place mid March, unable to get through to speak to anyone and have put in multiple requests to have the service cancelled since then, have received a couple of emails over the space of a month and a half to say the request has been resolved but it hasn't. I'm still being charged for a service I'm not even using and completely out of work and unable to speak to anyone. Beyond frustrated, this company is hopeless, I will never use them again.

If it worked at all in the past few weeks, it was extremely slow and intermittent. On important conference calls I had to use the Personal Hotspot on my phone and went into excess data. Belong's call centre was closed, the chat room was automated and didn't provide technical support. I ended up calling the Telecommunications Industry Ombudsman to get them to facilitate cancellation of my account. I gave it one star because it was the lowest rating.

I was trying to switch to Belong NBN which seemed to be available when all this COVID-19 stuff started but a few days after, when I tried to request for it, it was no longer available. As a result I have had to go with a different provider who set everything up today (Sorry Belong, this was your own fault!). Now I am trying to cancel my Belong service which seems impossible as the 'Support' offered seems to go around in circles and you cannot create a request to cancel. I'm very disappointed with the way Belong has responded to all of this and I want to cancel my service immediately. I cannot find an email address anywhere either (not surprised!) so if anyone has one, please let me know what it is.

Internet is great. Was very difficult to set up initially, it took weeks for the service to be up and running. Call centre is not great but have had no issues since setting up!

In 25 years this has to be the worst internet service I have used. I have more connection drop outs than I've had meals. If I could rate this service a 0, I would. I have lost count of how many times I have been on important live paid projects, streaming etc and dropped out and lost money and time. I would be halfway through a paid streamed project upload and it would drop and I would lose the download and hence not get paid. When NBN arrived later this month, hello iinet! If you want connection problems them you Belong with Belong...

I have been with Belong about 5 years now. They were the only ones who didnt want to charge me $300 to connect (supposedly my home had never had a phone line in 20 years). I have had very few issues with connectivity. The odd issue i have had with my modem not connecting, a quick phone call and its fixed in less than 5 minutes. Not a fan that the customer service team has moved overseas now, it can be difficult to understand the workers on the other end which is my only gripe.

Worst customer experience I’ve had in years. After logging an issue more than a week ago, and being promised a three day fix, am still waiting for an update.
Have had to purchase phone data as I need internet at home for work.

Iv had so many bad experiences with Optus and tpg, I'm so glad for belong, no issues or poor internet iv never had to call them for any technical issues, thank god so happy

Hopeless. 3 appointments one cancelled with no notification. Service tech feat. Modem doesnt work. No one takes responsibility for any thing. Just dreadful - you should be ashamed of yourselves Belong. Appalling

Connected 6 months ago. Well priced. Surprised at the poor reviews. We connected with no problems. It was easy and quick. Have experienced no problems. Would recommend Belong to others.

Belong left me without internet for 2 months and promised on so many occasions to fix the problems. I had to follow up endless amounts of times and wasted so much time on the phone to them. Sooo terrible it's a joke!

I recently got an ADSL2+ connection from Belong. It costs $60 per month. I get 10Mbps download and 2Mbps upload speeds. I had a pleasant experience with them right from the beginning. If you don't want all the bells and whistles provided by expensive internet providers and want just the internet, this is your go to. I even got an 80$ belong mobile credit. Only issue I faced was with the technician visits. Technician didn't turn up twice and appointments got rescheduled, this is because they use Telstra technicians and don't have much control on it. However their customer service is excellent and has less wait time. Happy with my internet connection and it is even NBN ready. I highly recommend it.