Brosa Furniture Questions & Answers (page 3 of 3)

I think Brosa furniture is excellent quality and value for money. Go to Brosa Studio in Collingwood to check for yourself. As for Nick Scali the furniture is not to my taste and stylewise is different. Scali has a lot of leather so if thats your style go there. I couldn't be happier with Brosa quality I looked extensively and found nothing of quality or value to compare. Hope this helps

Hi Denise
We didn't purchase a sofa. We purchased single seater, lounge chairs (4) for the reception area of our office. They are great for the price and we've received many comments about their comfort and appearance. Cheers
Michelle

Sorry we purchased an outdoor table so no help on the comfort factor. Delivery time was quick for distribution to the delivery company and a few days to be sent from them. Well within 10 days.

I would say that Brosa have no integrity whats so ever and you are likely to wait MONTHs for your furniture. I placed an order for 4 barstools in October 2016 and without any feedback whatsoever from Brosa, when I try to track my order i now see I will not get my delivery until March 2017. this was for in stock items which at the time of order I was urged to order quickly because there were just a few pieces left! absolutely disgusting Customer service!

Hi Emily
I live on the Atherton Tablelands and bought 6 Espen dining chairs in Oct 16. They were deliverd within 2 months not 4-5, so I had them before christmas. Not only do they look awesome (I got turquoise ones), they are comfortable as well. They came well packaged but I did have to screw the legs on myself. I have them on my pinterest page if you are interested in seeing them. They are really nice, I dont think you will be disappointed. We tried alot of furniture from different stores before I bought these from Brosa and the Espen chairs are really great quality. I was really apprehensive at first about buying online but I havent been disappointed yet and this is my second purchase from Brosa. I dont think you will be disappointed.
regards Catherine Doyle

Hi Emily. I was also apprehensive about purchasing on line. We sat on these chairs for about 6 hours straight New Year's Eve. They are extremely comfortable Everyone who sees them is amazed how great they look. Hope this helps.
Paula.

If you've placed an order: cancel it.

As a relatively young Australian company, I really (really) wanted to give Brosa a chance. But the experience indicates either incompetence or dishonesty: neither make for a good business philosophy. Needless to say, I'm about to cancel.

I ordered an item on 26 June 2016 with a 12-15 week lead time. It's now been delayed 4 times (now lead time is 6months+.)

The first delay added a couple of weeks. I received an email with precisely the same text you have been given.

The second delay was applied one week after the first adding another couple of weeks. No notification received

The third delay was applied a few weeks later, adding another 2 more months. This one was discovered only when I checked the order status myself (I need to make travel plans to be there when the item is delivered)

So I contacted them myself. The customer service representative was lovely. She was apologetic and indicated that a 10% discount would be applied for the inconvenience. She also committed to sending a follow-up email. Nothing received.

Today, a fourth delay is noted. No email notification.

BROSA continue to advertise the product under original terms.

I'm just glad I'd decided to "test" their products & service with a single item: there were several, more substantial purchases I was hoping to make with them.

I'd rather pay another company twice as much for a more reliable experience.

Expect up to 7 months, that's what I have just been told!

They tell you after you order and pay that it takes 14-16 weeks. below is the exact email I got after I asked how long my order would take a month after I ordered and had not received a delivery date. I nearly fell of may chair.

"We are a designer furniture store so all our pieces are made to order. This means craftsmanship typically takes between 14-16 weeks as we handcraft each piece (building the frame, cutting fabric, upholstering and checking the quality)".

Half my order turned up 18weeks after delivery and im still waiting for the balance last update it may turn up in November some 10 months after I ordered.

I do not know

The only thing I could suggest is measure another chair that is comfortable for you and see how it compares. If you don't have any similar chairs, maybe even go to a furniture shop.

I believe Brosa is an Australian company the Bedhead we received was well made.

Thanks porky.. much appreciated!

They are Australian company but they only import most likely from China nothing gets made hear. That's why when something goes missing it takes forever as they are always waiting for the next shipment. You are not buying Aussie made from Brosa only import stuff

That is very useful Sarah. Much appreciated.

I received 6 Espen Chairs + 2 bar stools to match.
Very comfy and exceptionally well built.
Amazing customer service.

We bought the same item Doug found "dangerous" and I can see why it poses a risk, although it has not been proven for us...yet.

I too feel the positive comments a little too good to be true after the negative ones.

Brosa's delivery took a while, even though when it was purchased, it mentioned it was ready to leave the warehouse in 2-3 days.

Also, I was sure we were buying non-chinese crap but the box it came in said PRC and any reference it had for the product either being made or even just designed in Italy or Germany on the website, we must have imagined, as it is nowhere to be found now.

Suspicions. Negative feedback deserves Brosa replies as much as the positive.

I am definitely a real customer & my positive review is genuine.

Listen to the little, accurate, voice inside your head Mark. Avoid Brosa.

Brad212, it would seem the warranties are extremely limited.A lot of the 5 star feedback seems dubious, mind you the complaints all seem genuine !!

Beware of this company - we’ve just purchased a sofa for over $1000 and the back is broken and split after a few weeks of light use with splinters poking out of the back of the sofa. After a week’s worth of trying to get a response on getting a refund we’ve been offered a $150 refund.

I am able bodied and the delivery driver was too, we are also in a ground floor property which made it easier. If you have stairs or are unable to lift and carry I would suggest organising friends or professional assistance.

We took delivery of a queen size bed head which was a large package. The most courteous delivery driver assisted me in carrying it inside and even offered to assist in removing the packaging.

Hi Wayne, I have recently purchased (well, paid for but won't receive until March) eight of the Grace dining chairs. I was not aware of this wait time period when I bought the chairs but am happy to wait as long as this time frame is not extended and am happy with the product when delivered. So, just wanted to let you know about this wait time if you are needing chairs pretty soon. Cheers Bev

Yes I ordered a king size bed. Wasn't available ! Ended up with one they had in stock. Paid a heap more for it. The delivery guy basically dumped the cartons in the lift. and left me with it {I'M 70 years old} Had to pull some of the cartons back out as they really didn't fit. Had to get my disabled sister to help me get the huge cartons down the apartment hallway and into the flat. Spent hours trying to put it together, It really didn't fit, like some cheap Chinese toy with nonsensical instructions. Went back to the footpath to find some of the screws that fell out of the carton. The frame catches on the bed if you raise the storage facility under it. Pathetic quality. But does look nice. Hope it lasts, especially for the price we paid

I bought a Sonja bed from these guys as well, I found it ok. There's an assembly in it.