Brosa Furniture Questions & Answers (page 2 of 3)
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Can I change the legs on my 2 seater Mondello sofa? If so do you sell sofa legs seperately?
I have submitted a request online for two returns and included photos of the damaged goods. I have not been able to speak with anyone except one email on Friday asking a question which I have since answered. Why don't you have a phone number on your website to better sort out this kind of problem?
Hi Glow! We are very sorry for the issues with your order. We can see that our team is in touch with you to resolve the issue at the earliest.
Hi, What are the measurements of the Extendable Baker table? Thanks Angie
Hi Angie! The dimensions of the Baker Extendable Dining Table are H75 X W180 (extended: W230) X D100. You can also find these (and more information) on the bottom of the product page: https://www.brosa.com.au/products/baker-extendable-dining-table?SKU=TBLBAK01WHT
Delivery time for bed heads?
Hi Iman! The delivery times depend on the availability of the item and your location. Please email us with the exact product you're after, and your state/postcode to [email protected], and we will check the lead time for you. You can also find more information about transit times here: https://www.brosa.com.au/shipping-delivery
Hi we just received a gaslift bed which is gorgeous but our mattress appears to be bigger than a normal size and our bed looks ridiculously high now. Are we able to disassemble, put back in packaging and return? It’s withinyhe 7 days
Hi Nic! We do offer a 7 days return policy for unused products if they can be returned in their original packaging. Could you please submit your return request here: https://www.brosa.com.au/pages/product-return-and-parts-request
I am considering purchasing the Camila 3-Seater Sofa. Is there anyone out there who has purchased this Sofa, and can give me feedback regarding the quality and comfort of it?
Many thanks,
robyn
I really like Luca armchair. Can it be done in leather?
Is the support at the bottom of the chair web or timber?
Hi Natalia! At the moment, the Luca Armchair is only available in our Signature Premium fabric. The support underneath the seating cushion is timber.
I live in a tiny seniors unit and am wondering if you can make a dinning table to order smaller than the MIA one shown
Carol
Hi Carol! Unfortunately, we can't customise orders. However, we might have something in our product range that fits your space. Did you have a look at the Mokuzai Dining Table? If you wish, you can send our stylists an email to [email protected] and provide some details about your dining area, so they can give you some recommendations.
Looking at sitting in one of the chairs, is there a studio in Sydney?
Hi Phillip! Yes, we have a studio in Sydney, it's located in Alexandria. Book your free appointment here: https://www.brosa.com.au/studio/sydney
Do not buy, terrible quality, dont waste your time mate
Is there a way of estimating the returns fee? I would like to purchase an armchair to be delivered to Brisbane. The website says that there is no shipping fee for that product to my post code (4065). However, if I don't like the chair and wish to return within 7 days, what would the return fee be? I need to know this information before I would consider buying an armchair from you. For example, if the chair is $400 with free delivery to Brisbane, and I find out that the return fee back to Melbourne is $350, then there is no way that I would buy your product. However, you do not provide this important information.
Hi Ashley! This depends on the specific armchair and your location. Could you please call us at 1300 027 672 and provide us these details? We can then calculate the exact re-shipping fee for you.
I returned 6 Espen chairs + 2 Bar Stools last week.
Can you confirm that you have received them?
Return Con note MFW04814818
Thanks
Jean Banks
[contact details removed]
Hi Jean! It looks like to already talked to one of our support representatives today? If you have further questions/concerns regarding your return, please call us at 1300 027 672 so we can help you immediately. Best regards, The Brosa Team
Looking at purchasing Zoe chairs but am in Brisbane and am wondering about how comfortable they are?
Hi there,
Unfortunately, we don't have a studio in Brisbane as of now, but we surely understand that you want to see the Zoe Dining Chair in person before you commit!
We offer a 7 Days Return Policy - no questions asked. Please find more information here: https://www.brosa.com.au/pages/returns-and-refunds
Don't hesitate to call 1300 027 672 or email to [email protected] in case you have further questions!
Best regards,
The Brosa Team
Do not buy anything from them....I wish there is an option to attach photos of what was advertised on their website and what actually turned up at my place. Totally different. Not matching the design and very bad quality
I purchased 6 x french beige Zoe dining chairs, they are beautiful& soooo comfy that I am about to purchase 4 cloud grey ones for my casual dining table.
Very happy customer from Gold Coast.
Dont buy, waste of time and money, quality is terrible
I am keen to purchase a sofa from BROSA but I need to sit in it first and see the actual dimensions in reality. Sorry, old school here and you would never buy a car, bed or couch/sofa without a test-drive.
I am finding it very difficult (read impossible) to actually via this product. I get online, lower overheads but will you collect and replace the item if I hate when I see it for the first time?
As I have physical issues, I often see a sofa and then discover that my feet may not properly touch the ground, or it is too soft for my back etc
How can I avoid this unless I view the item?
Even, if I am in Melbourne, you need to make a mid-week appointment.
You are selling Furniture, for G-damn sake! SELL IT!
I am just frustrated that I have finally selected but cannot view to confirm this.
R
I guess I was lucky as I received an email to say Brosa was open on a Saturday recently and you could just call in. Without an appointment. Which suited me because coming from the country and with roadworks everywhere travel times are hard to gauge. That's how I bought my chairs because I wanted to see them first too. You mentioned you have physical issues, can you climb stairs? Showroom products are mainly upstairs.
Good luck.
Hi Raphael,
Thanks for getting in touch!
We absolutely understand that you wish to see, feel, and sit on the sofa that you've chosen before you actually purchase. We are an online business, but we have a curated selection of our popular products in our small showroom in Melbourne. These are the products that we have currently on display: https://www.brosa.com.au/studio-products
Most of our customers who come to visit us here seek some styling advice and recommendations while they explore the studio. In order to give our customers this special attention and due to limited space, our studio can usually be visited by appointment only. We have two open studio weekends upcoming, where everybody can just drop in without appointment and have a look around.
The weekends are 25th & 26th November and 2nd & 3rd December.
Please call 1300 027 672 or email to [email protected] in case we can assist further!
Best regards,
The Brosa Team
I understand your business model and it suits Melbourne.....No Sale from here!
I am needing to purchase a Sofa Lounge as soon as possible, delivery will be the Perth Wa, when can I expect delivery if I order tomorrow?
With thanks,
Elaine
Hi Elaine
Thanks for reaching out to us!
Our transit times to Perth are generally around 9-11days. If the item you are looking is in stock and ready for dispatch you could expect to have your delivery before the end of November if you ordered today.
You can check the availability of an item on any product by scrolling to the bottom of the product page and selecting the availability tab next to the product dimensions.
If you do require any further assistance you can contact our customer service team on 1300 027 672 or email us at [email protected]
Warm Regards
The team@Brosa
Has anyone bought sofas from Brosa? If you were to compare quality to a store what would it be please? Thanks SJ
Good afternoon SJ,
Thank you for your question! We would love for you to be able to see the quality of our pieces for yourself! If you are able to visit the Brosa Studio, please feel free to make an appointment to view the collection at the following link... https://www.brosa.com.au/pages/studio#make-appointment
If you have any questions regarding any of our products or if we can be of further assistance, please do not hesitate to contact us on 1300 027 672.
We look forward to hearing from you shortly!
Kindest Regards,
The Brosa Team
no we havent bought any sofas
Has anyone purchased the Aspen dining chair or similar, i cant get to their showroom as i'm in NSW. Just wondering if they are comfortable as i have lower back problems? I sometimes sit at dining table for hours doing bookwork etc so needs to be good.
Good afternoon Ally,
Thank you for your interest in Brosa products! The Espen Collection is one of our most popular collections and we have had great feedback regarding the comfort of these pieces. For further information regarding these products, please visit the following link...
https://www.brosa.com.au/search?q=espen
If you have any questions or require further assistance, please do not hesitate to contact our customer experience team on 1300 027 672.
Kindest Regards,
The Brosa Team.
Has anyone purchased a Shamal dining table? I'm looking at purchasing this table and was after feedback on the table.
Good afternoon Nic,
Thank you for your interest in the Shamal Dining Table. This is a fantastic piece that has been very popular with our customers. The timber for this piece has been sourced from ancient Chinese buildings. It has a rich history and proven resilience. This valuable antique wood is rustic and has an uneven surface.
For further information regarding this or any of our other products, please do not hesitate to contact our Customer Experience Team on 1300 027 672. We will be more than happy to assist!
The Brosa Team
Thanks for your response. I was also wanting to get feedback from consumers who have purchased this table.
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