We travel a lot and have used BUPA Travel Insurance for years. Getting BUPA insurance by phone is easy, and represents great value for money. They know our medical history and accept pre-existing conditions that other insurers just do not touch. We have rarely had to claim, but BUPA's Claims service is outstanding; their staff are exceptionally helpful; and payment is made promptly and without difficulty. What is promised is what is delivered, and we won't consider changing!

I took out Bupa Travel as it was a feature of my policy; in terms of value for money I couldn't have asked for better. The customer service which was provided in the initial instance could not be faulted and the amount i paid for the level of cover provided was very satisfying.

I will definitely insure through Bupa travel again.

Policy was great value and easy to set up.
I had to contact Customer Support both prior to departure and upon my return, at all times I received prompt and helpful service.
A claim had to be made, my costs were reimbursed to me after 48 hours......great outcome!

the selling officer was well versed in the policy coverage etc.no hard sell just what I needed etc. I have been a very happy client of Bupa for a number of years, the service was what I expected.

Great value and easy to organise. Communication of insurance was clear and precise and will always use this travel insurance when i travel in the future. Bupa is awesome! Thank you

It was easy to get the travel insurance and sent it to me through email. I was happy with the price they quoted me and it was affordable. I have used Bupa twice already although during these times no claims have been made. I might have Bupa again in the near future.

It is only good as an accident policy, I was told this by one their customer consultants themselves! I was also told that even if the policy holder is not aware they have a certain condition, ALMOST ALL claims will be considered as pre existing...EVEN IF THE POLICY HOLDER IS UNAWARE OF THIS INFORMATION.

Beware of getting a visitor plus extras cover. It is absolutely useless.

Policy purchase was easy and straight forward however when I asked for a copy of the policy to be emailed to me while I was overseas it took 7 days for a response.

Speak to a Bupa consultant. If one has a pre-existing medical condition and is a long standing Bupa customer, the policy is then not so difficult to put in place. The Bupa website application form is not easy to fill out correctly. It is essential that there be provision for long standing Bupa customers. No claim was made so cannot comment on the customer support.

Buying the travel insurance was easy but I didn't have to make a claim so cannot comment on that facet of the insurance. I have pre-existing medical conditions which are accepted as OK but it would have been interesting to see if a claim would have been covered on one of those.

I have arranged my travel insurance through BUPA for the last few trips. There insurance rates are competitive and setting up the insurance is easy. I haven’t had to make a claim but I trust that BUPA have arranged very fair insurance through their provider.

This is the worst travel insurance ever, do not use it as they do not help you when overseas... I was stuck in Tanzania pooing blood and they did nothing. I couldn’t contact their phone number, so I sent the info back to family in Australia and they submitted it on my behalf, we had to seek medical advice and get ourselves back to Australia. I am submitting my claim and they better pay up....I will be making a formal complaint to them. Wendy

November 11th 2017 Update: Still waiting for a phone call

I placed a complaint on this page, I received a message asking for my contact details that was five days ago, I’m still waiting for a call to be made to assess my complaint...not happy....

Insurance declined, very frustrated as have taken travel insurance out twice this year all good, wanting cover again for a cruise, declined even though I received an email hoping I had a good Holiday and hoping to hear from me again.

Policy was easy to arrange and good value. Paperwork arrived via email and hard copy. Very good service. Not too difficult to answer all the medical questions and of course it is always easy when you are honest

Policy was easy to set up and good value for BUPA members. I have never had to make a claim so have no experience in this end of the transaction.

I have been using Bupa travel insurance recently. However I will use others next time. One of the tour providers for my last trip was placed into liquidation 2 days before the scheduled trip despite being accredited by ATAS and AFTA.. The industry accreditation was worthless and Bupa does not cover insolvency. So I am searching for a new travel insurance provider. QBE looks like it might meet my needs but I’m still looking.

We've been with BUPA since MBF days. Our family has all its insurance products with BUPA. Great savings with multiple products = unbeatable rates! Also when my dad had cancer, BUPA covered all his hospital costs so my dad could focus on recovering and not stressing about bills.

I have been a member since 2009 and I was not even aware Bupa covered travel.
I heard via word of mouth so I called up and I was good to go with travel insurance within 15 minutes.
It was super easy and no fuss a whatsoever. I found it to be excellent value and the customer service, I could not fault. I feel relaxed about my upcoming holiday now it's all taken care of.