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Domestic, Premium, Platinum, EssentialsAdrian TAU
- Bupa Travel Insurance
- Verified customer
Travel insurance that doesn't cover valuables while traveling
Bupa's travel insurance is worthless when it comes to claims. Their policy clearly mentions that electronic items are covered by their non-medical insurance: "14.1: If the policyholder has chosen the Non-Medical Option, the Company shall compensate the insured for the following items belonging to the insured on his/her travel outside his/her country of permanent residence: baggage,
electronic equipment, cash, tickets, credit cards, drivers license, securities and passports."
Yet when I tried to claim for my damaged camera, they have refused to compensate me.
1 comment
Similar opinion? Write a review on ieatwords.com.au!
Very pleased!
We are existing health insurance customers and needed travel insurance for our trip to the USA. I have had difficulties in the past, not because I have ever had a claim, but because I have a genetic clotting disorder and many companies will not cover people on Warfarin. I called into the Launceston office, and the staff were very helpful. We did a "practice run" to see if there would be any problems, and there weren't. The online forms were simple to completer at home, and responses and paperwork were received quickly. Fortunately, we have continued not to make a claim, and have no hesitation on in using with Bupa again. Additionally, the cost was actually less that we have been charged by other companies for previous trips.
1 comment
Gretchen F.Bupa Financial Services
Hi Deb,
Thank you for taking the time to leave your feedback – it's much appreciated. ... Read more
We’re glad to hear that you had a good experience with our team and we hope we can assist you again in the future. Hope you had a fantastic time in the USA. Many thanks, ErinSimilar opinion? Write a review on ieatwords.com.au!
Easy to organise!
Great value. Very easy to set up, as we are Bupa clients any medical issues are already known! Very satisfied, didn't have any claims this time but have once before and the response was immediate.
1 comment
Gretchen F.Bupa Financial Services
Hi there,
Thank you for taking the time to leave your feedback – we really appreciate it. ... Read more
We’re glad to hear that you had a good experience with us and we hope we can assist you again in the future. Hope you had a wonderful trip. Many thanks, ErinSimilar opinion? Write a review on ieatwords.com.au!
Find out how Bupa Travel Insurance compares to other Travel Insurance
Know better, choose better.
HelenWagga Wagga
- 2 reviews
Excellent value even with pre existing conditions. Will use again
Very good value. Staff very helpful with policy. Didn't need to make any claims but was at ease knowing help was only a phone call away will definitely use again and recommend
1 comment
Gretchen F.Bupa Financial Services
Hi Helen,
Thank you for taking the time to leave your feedback – it's very much appreciated and we’re glad to hear you had a good experience with us.... Read more
I hope we can assist you again in the future. Many thanks, ErinSimilar opinion? Write a review on ieatwords.com.au!
Kay GDarwin
- Bupa Travel Insurance
- Verified customer
Just in Case
The policy was easy to apply for on-line and set up. I have a pre-existing medical condition it was easy to identify and include in my initial on-line application. The pricing was similar to other travel insurance being offered in the market. I didn't experience any mishaps either to myself, my plans or my luggage, I can't comment on how easy it is to lodge a claim.
1 comment
Gretchen F.Bupa Financial Services
Hi Kay,
Thank you for taking the time to leave your feedback – we really appreciate it. ... Read more
We’re glad to hear that you had a good experience when taking out your policy and we hope we can assist you again in the future. Hope you had a fantastic trip. Many thanks, ErinSimilar opinion? Write a review on ieatwords.com.au!
Excellent cover
After looking at various other insurances we settled on Bupa. Great knowledge and quick over the phone service was a winner. Existing medical issues were no problem and the price was more competitive. Would recommend to anyone.
1 comment
Gretchen F.Bupa Financial Services
Hi Ted,
Thank you for taking the time to leave your feedback – we greatly appreciate it and we’re glad to hear you had a good experience with us.... Read more
I hope we can assist you again in the future. Many thanks, ErinSimilar opinion? Write a review on ieatwords.com.au!
Gary WMelbourne
Quick & Easy with great customer service
Found BUPA travel insurance very good value for money. I have a preexisting medical condition that I wanted included in my cover and was given great support in applying for this over the phone. Quick and easy process with PDS & Insurance Certificate provided electronically & via post. Second time we have used BUPA, will definitely use again.
1 comment
Gretchen F.Bupa Financial Services
Hi Gary,
Thank you for taking the time to leave your feedback – it is greatly appreciated. ... Read more
We’re glad to hear that you had a good experience with our team when taking out your policy. I hope we can assist you again in the future. Many thanks, ErinSimilar opinion? Write a review on ieatwords.com.au!
Julieperth
- 2 reviews
Fantastic customer service
I didn't get to go on my trip because I broke my ankle just a few days before I was due to leave. Thankfully I had travel insurance with BUPA and got a full refund of my fully paid for holiday from them. It was so easy and the service was so professional and friendly. I will definitely use BUPA again.
1 comment
Gretchen F.Bupa Financial Services
Hi Julie,
Thank you for taking the time to leave your feedback – we really appreciate it. ... Read more
Sorry to hear about your ankle but I’m glad we could help. I hope we can assist you again with any future trips. Many thanks, ErinSimilar opinion? Write a review on ieatwords.com.au!
Jean HHAdelaide
Travel insurance a must have
It was easy to purchase cover using BUPA. Felt very confident that if things did go wrong while I was away BUPA would be there to help. Cover was just what I needed to give this reassurance.
1 comment
Gretchen F.Bupa Financial Services
Hi Jean,
Thank you for taking the time to leave your feedback - it is much appreciated. ... Read more
We always aim to be here if you ever need us, and I hope we can assist you again in the future. Many thanks MichelleSimilar opinion? Write a review on ieatwords.com.au!
Find out how Bupa Travel Insurance compares to other Travel Insurance
Know better, choose better.
Luggage
Had to place a claim for lost luggage informed Insurance actioned instantly . Insurance company maintained fortnightly contact with supportive role really amazing .Excellent customer service. Still ongoing have shown diligence in the recovery of the suitcase. MY partner who has MND has made the experience of a claim simplified
1 comment
Gretchen F.Bupa Financial Services
Hi Rick,
Thank you for your feedback - it is much appreciated. It's great to hear that you were satisfied with the customer experience you received, and I hope we can assist you again in the future. ... Read more
Many thanks MichelleSimilar opinion? Write a review on ieatwords.com.au!
Very helpful
I found BUPA very good value for money. I had a preexisting medical condition that I wanted included in my cover and I was given fantastic support in applying by a customer support person over ther phone.
1 comment
Gretchen F.Bupa Financial Services
Hi Diane,
Thank you for taking the time to leave your feedback - it is much appreciated. I will be sure to pass on your positive comments to our sales consultants. ... Read more
Hope you had a wonderful trip and we look forward to assisting again in the future. Many thanks MichelleSimilar opinion? Write a review on ieatwords.com.au!
Steve R
- 4 reviews
Information Request
I am an Expat Aussie, living in the USA. As I was returning to Australia for a temporary visit of 5 months I inquired whether you had a policy available for this purpose. A few responses and then left hanging. Was only trying to spend my money in Australia instead of the USA company I usually use.
2 comments
Gretchen F.Bupa Financial Services
Hi Steve,
I'm sorry to hear you had a poor experience when trying to arrange Travel Insurance with us. ... Read more
If you would like to send me your contact details via private message I will arrange for a consultant to call you at a suitable time to discuss further. Many thanks MichelleTo late.
Similar opinion? Write a review on ieatwords.com.au!
Eva VSydney
Immediate caring service
excellent value
Setting up was as easy as going into a Bupa office
At all times the company acted at top level. Unfortunately we needed to claim and it couldn't have been easier. Excelllent phone assistance when needed.
1 comment
Gretchen F.Bupa Financial Services
Hi Eva,
Thank you for taking the time to leave your feedback. I am glad we were able to assist and I will be sure to share with the team. ... Read more
Many thanks MichelleSimilar opinion? Write a review on ieatwords.com.au!
Proactive service provider appreciated
The process of taking out the policy was very straightforward. Fortunately, I didn't need to make a claim but I was impressed that, whilst on my travels, when two terrorist events happened in the UK, I received an email advising me what to do if I needed assistance. This proactive approach was appreciated. I will definitely use again.
1 comment
Gretchen F.Bupa Financial Services
Hi Kim,
Thanks for taking the time to leave your feedback - we really appreciate it. ... Read more
I hope Bupa can be of assistance again for future trips. Many thanks MichelleSimilar opinion? Write a review on ieatwords.com.au!
Highly satisfied, will use for future insurance.
I fractured my Elbow while snowboarding (on trail). I submitted receipts for XRays, Painkillers and a follow up doctors visit which was all reimbursed within about 2 weeks of being submitted. The people over the phone were and easy to deal with.
The price can be slightly higher than other companies however they seem ethical, from my experience (which cannot be said for some other companies) so worth seriously considering.
1 comment
Gretchen F.Bupa Financial Services
Hi Hayden,
Thanks for taking the time to leave your feedback - we really appreciate it. Sorry to hear about your elbow - hope it didn't ruin your trip, but glad we could be there to help. ... Read more
I hope we can assist again in the future. Thanks MichelleSimilar opinion? Write a review on ieatwords.com.au!
Find out how Bupa Travel Insurance compares to other Travel Insurance
Know better, choose better.
Dean
- 3 reviews
- Bupa Travel Insurance
- Verified customer
Straight forward travel insurance
It was easy to purchase standard cover online - it would have been great if pre-existing conditions could be dealt with as simply. As it was, decided to take the risk that there was nothing that would happen related to well-controlled and recently reviewed medical conditions. With the discount for Bupa members it was good value.
1 comment
Gretchen F.Bupa Financial Services
Hi Dean,
Thank you for your feedback - we are always working to improve our online customer experience and I will certainly share your feedback with the team. ... Read more
We hope you had a great trip and hoping we can assist you again in the future. Many thanks MichelleSimilar opinion? Write a review on ieatwords.com.au!
- Bupa Travel Insurance
- Verified customer
Peace of Mind
Our policy was easy to set up. We were contacted after the Manchester & London atrocities to see if we were ok. Fortunately we were but appreciated the offer of support if needed. Felt so sad for those affected.
1 comment
Gretchen F.Bupa Financial Services
Hi there,
Thank you for taking the time to leave your feedback - we always hope to be there to help if needed and hope Bupa can assist you again in the future. ... Read more
Many thanks MichelleSimilar opinion? Write a review on ieatwords.com.au!
- Bupa Travel Insurance
- Verified customer
Easy to set up online and great service during our travel
Policy was very easy to set up. We never needed to make a claim, however we really appreciated the support emails we received when there were incidents in countries we had added to our policy. We would definitely recommend Bupa Travel Insurance. In fact, we took out a second policy with Bupa after we decided extend our travel plans and wouldn't hesitate to use Bupa again in the future.
1 comment
Gretchen F.Bupa Financial Services
Hi Rose,
Thank you for your feedback - we really appreciate you taking the time to leave a review and we hope we can continue to assist in the future. Hope you had a fantastic trip. ... Read more
Many thanks MichelleSimilar opinion? Write a review on ieatwords.com.au!
bigtroWangi Wangi
Good to go away and have confidence knowing you are covered.
It was good knowing you has the best coverage if anything went wrong, and it nearly did, left my camera on a seat and was still there when we went back.
1 comment
Gretchen F.Bupa Financial Services
Thanks for leaving your feedback - we really appreciate it.
We hope we can be here to help again for your future trips.... Read more
Thanks MichelleSimilar opinion? Write a review on ieatwords.com.au!
bluecat
- 2 reviews
Frustrated.
Existing Medical Conditions: I thought that i could and would be able to get Travel insurance from my health insurer Bupa however I was declined. So what does a person do these days. Have had a heart attack, 1stent inserted and have since been on medication to prevent this happening again this was 14 years ago. Your fine print says if my condition changes reapply, well I'm on this medication for the rest of my life to prevent another attack and so are thousands of people.. So does this mean I cannot travel overseas, the only restriction to th...Read more
at has been made by you. All i want is peace of mind while on a holiday, and prepared to pay extra. Please do not reply by using i am sorry we haven't met your expectations. The expectation was that being a health insurer i would be able to obtain travel insurance. May i suggest you revisit pre existing conditions we live normal long lives which is being managed by our health professionals and the medication etc. that make that happen.1 comment
Gretchen F.Bupa Financial Services
Hi there
I am really sorry to hear about your frustrations. ... Read more
I would be keen to arrange for a specialist from our travel team to give you a call to discuss this pre-existing condition further and see if another review could be possible. If you could please send me your contact details and confirm if there is a suitable time to call I will arrange for this to happen. Many thanks in advance, MichelleSimilar opinion? Write a review on ieatwords.com.au!
Questions & Answers
gul b.asked
Will it cover my pregnancy ? A C-Section in USA I will be travelling US to give birth so will cover the delievery ??? What are the conditions and procedure
No answers
Philasked
I am travelling to Thailand for an extended stay as I do each year.
I own a motorcycle over there.
Yes I have an Australian motorcycle licence and a Thai motorcycle licence and wear a helmet.
Now my concern.
I worry about lying on the road somewhere after an accident and being taken to a private hospital
Am I covered for private hospital?
I need a policy that will cover private care because the public hospitals are bad
Even Thai people say they might die in public hospital system.
Just need peace of mind that if something happens I can get good emergency treatment at a private hospital
Phil
1 answer
Hi Phil, It might be better to talk to BUPA themselves as our particular policy said that we weren't covered for quad bikes or motorcycles in Bali. They were great when we asked questions so hopefully you can give them your scenario and they will give you a direct answer.
Hanumasked
Hi there, may I ask if non-Australian is eligible for the BUPA travel insurance and does it covers pregnancy? I'm a Malaysian and going to Australia for holiday. I'm looking for travel insurance that can cover pregnancy while in Australia.
No answers
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Gretchen F.Bupa Financial Services
Hi Adrian,
We are very sorry to hear about your unfavourable experience with Bupa Travel Insurance and the issues you have encountered around the submission of your claim. If you would like me to arr... Read more
ange a call with one of our team members to discuss this further, please privately send me your full name, policy number and phone number.